One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 381,307 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 381,307 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OK insurer, was competitive initially. Difficult to contact by phone despite being called One call”

Helpful Report

Posted 9 months ago

“It would be nice if you could speak to a person rather than typing all the time”

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Posted 9 months ago

“TJ2 was very helpful and spent a lot of time getting me quotes for different scenarios. The premiums seem quite expensive but it’s hard comparing mid-term so I will probably shop around more when renewal time comes”

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Posted 9 months ago

“Not very good this morning took about hour and a half ! Put me though to 2 different people then I was already sorted I don’t understand why I kept getting passed on !”

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Posted 9 months ago

“Spoke to Sarah SM2 and she was great dealing with my insurance”

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Posted 9 months ago

“The service received was incredibly slow and clunky. I spoke to three different advisors across three different chats. One chat cut me off for no reason when I was about to make payment for a change to my policy. I don’t mind not being able to speak to someone on the phone but I expect the online chat service to work much better. Very frustrating and disappointing. I have spent around two hours sorting something that should be done in 10mins.”

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Posted 9 months ago

“Although the advisor was helpful. I really didn't enjoy online chat. It is veryyyyy long winded. So irritating - to resolve simple requests it takes so long😕. I wish there was a quicker way of making contact with one call Thanks”

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Posted 9 months ago

“Hard to access the chat and portal. Portal would not load and left hanging in a queue for the chat. Once through JH7 dealt with my enquiry.”

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Posted 9 months ago

“After speaking to another agent yesterday to take out a policy - it didn't get done. CH5 sorted it this morning in second. :-)”

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Posted 9 months ago

“Bethan i promptly helped with my query. Attempted to change details thro online portal but directed to on line chat - then charged admin fee - not impressed”

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Posted 9 months ago

“It was not intimated to me that the insurance would not be a paper document.I do not like e,mail correspondence of this nature, this should have been intimated at start of procedures. ( not to happy about this ).”

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Posted 9 months ago

“MG was great”

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Posted 9 months ago

“RW2 was very helpful.”

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Posted 9 months ago

“Very good”

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Posted 9 months ago

“It did not make me happy just frustrated and angry. Your customer portal initially did not recognise my vehicle then did not recognise the information I entered. Because of this I had to pay extra to make the changes to my car insurance through a vehicle chat. What a rubbish system. All I wanted to do was talk to somebody. Thankfully once I spoke to somebody on the live chat he was very helpful. His reference is JW5”

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Posted 9 months ago

“Some issues with transfer of my quite details from my Comparison site to OneCalls website. Then multiple attempts to edit those details repeatedly returned the status "no details have been edited" Instead had to resort to an overly long online 'chat' to try to correct them, followed by a repeated marketing of add-ons that I have already declined. At least JW5 was courteous during use if the 'chat' facility. 1) Sort out data transfer. It should be faithful after 20yrs of web development 2) Quit trying it on with unwanted marketing during comms.”

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Posted 9 months ago

“Good when they get your cover done”

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Posted 9 months ago

“Somewhat confusing by NUMEROUS ADD ONS at EXTRA COST.....!! DO YOU ALSO REQUIRE MY INSIDE 🦵 LEG MEASUREMENTS FOR YOUR VITAL STATISTICS...!!?”

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Posted 9 months ago

“Not happy. It is Frustrating that you don’t talk to a human being”

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Posted 9 months ago

“The first agent I spoke to was not at all helpful in fact she cut me off. However, agent JH7 was very helpful, thorough and efficient”

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Posted 9 months ago

One Call Insurance is rated 4.6 based on 381,307 reviews