One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 381,307 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 381,307 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I dealt with TJ2 today and she was very helpful and patient in dealing with my query about my policy.”

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Posted 8 months ago

“I was guided through everything with patience and knowledge byli2 I am not tec wise at all”

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Posted 8 months ago

“10/10 Many thanks for all your help Tara,”

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Posted 8 months ago

“I am changing my current van to a car, so I was not able to transfer my current policy. OneCall wanted an extortionate figure so I was obliged to insure the new vehicle elsewhere. JH7 was very quick & efficient though when it came to cancelling my old policy. Quite a relief after spending the best part of the afternoon answering the same questions time & again to various agents & chatbots. What a chore!!”

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Posted 8 months ago

“EF1 was very helpful”

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Posted 8 months ago

“On line chat with **KT1** was prompt and efficient and I was happy with your lower quote”

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Posted 8 months ago

“HE DID NOT took nearly a hour for strait forward answer for a simple question”

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Posted 8 months ago

“Very difficult to actually talk with someone. Finally when I got the chat to work they were helpful.”

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Posted 8 months ago

“The live-chat agent (FP2) is polite, super helpful and efficient - no problems there! However, even the slightest change on the policy will incur quite hefty charges; by contrast, other insurers (on my other vehicles) effected the same change for no charge at all.”

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Posted 8 months ago

“Have been assisted by AT7, this morning with my query, very quick and efficient response once I got to the correct options to log into the chat. Thank you AT7....”

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Posted 8 months ago

“You asked for proof of my no claims bonus how can l send you proof of something that never happend l have never claimed on any of my insurances”

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Posted 8 months ago

“Happy with the service received Staff JH7”

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Posted 8 months ago

“Jc3, handled my complicated case with ease, and I am fully satisfied with the outcome! Well done Jay”

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Posted 8 months ago

“BN1 was helpful and efficient. My only complaint is the time it takes to complete a transaction on Live Chat. Bring back the telephone!”

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Posted 8 months ago

“Taking out my insurance policy was made a little more complicated than necessary. Hopefully it's all done now.... Customer service was pretty good to be fair.”

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Posted 9 months ago

“NS3 was nice and helpful but One Call insurance is Dissapointing. I tried several times to change my address and when I finally did my premium doubled. I had to pay £38.00 administration fee. One Call insurance do not have a phone number to call to charge your address and it can't be done in the portal so ironically it's named One Call.”

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Posted 9 months ago

“GS7 provided an excellent and prompt reply thank you”

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Posted 9 months ago

“I am very disappointed as can’t speak to an advisor will possibly look elsewhere when my insurance ends next year. It would be better having someone to speak to when you have problems rather than having to deal with a computer”

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Posted 9 months ago

“The agent was helpful.the system was not helpful.”

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Posted 9 months ago

“Good but slow. user name tw9 got there in the end”

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Posted 9 months ago

One Call Insurance is rated 4.6 based on 381,307 reviews