One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 381,157 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 381,157 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like a paper copy of my policy as unable to print”

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Posted 8 months ago

“Very informative”

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Posted 8 months ago

“I found it difficult to get in touch with ONE CALL Ins. but when I eventually made contact your agent was helpful I think he was Josh H7l”

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Posted 8 months ago

“It didn't make me happy I was on hold for 30 minutes and the chat line for a similar time.”

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Posted 8 months ago

“Jh7 very obliging. Pre-Cancellation fee excessive.”

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Posted 8 months ago

“I put three because we had to have a call back, couldn’t do it on the chat line but Insurance is a good price, thank you LE6.Leanne Warren-le6 Sorted it out in the end”

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Posted 8 months ago

“MG9 was very helpful and dealt with my request very efficiently.”

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Posted 8 months ago

“I was impressed by ji1 with his help today, my questions were dealt with swiftly and efficiently, the portal and live chat is easy to use”

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Posted 8 months ago

“Waiting for agent on chat was far far too long.over an hour and at position one for 21 minutes!! Agent MG9 was polite, fairly quick with response and positive with all of the process, so no queries or clarifications required. More automated system would be faster and cheaper.”

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Posted 8 months ago

“Casserole very helpful and prompt service”

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Posted 8 months ago

“Good customer service when you finally get through but only via livechat, no telephone contact unless vulnerable - not great.”

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Posted 8 months ago

“Very difficult to make changes, could not do it via the portal. JW5 sorted it for me.”

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Posted 8 months ago

“OK, I had trouble relaying my no claims bonus entitlement to one call ..despite having a email from my previous company on headed paper and stating my policy number,entitlement etcetera. got there in the end .I thought no claims information was stored on some sort data base”

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Posted 8 months ago

“I would like a telephone number to contact if I have concerns”

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Posted 8 months ago

“Just been live chatting with TJ2 and they very helpfully and quickly resolved a text messaged I received stating my policy was due to be cancelled. This was a result of me trying to cancel my policy after selling my previous car, only to be told I would be getting just £9.00 back for the remaining 6 months cover. So, I left the policy pending until I bought a new car, only to be charged a decent sum to add this new car when I changed the details online, which then seems to have confused their computer systems, hence the text message. However, despite their helpful staff, come renewal I will be going elsewhere, as I felt their offer of £9 was rather insulting with half a year’s insurance still left to run and not having claimed for anything, plus the amount they then charged to change the details. Edit: After receiving a phone call from One Call following my review, they agreed my experience could and should have been better when I tried to cancel my policy, and as a gesture of goodwill they offered a part refund on the cost of changing my car details online, which was appreciated. Therefore, I've given the company an extra star for at least recognising this, and taking the time to contact me.”

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Posted 8 months ago

“couldnt find a phone number so tried cancelling my bike insurance via the on line chat but kirsten cut me off mid chat. had to start over, this time with lucy LB5 who managed to complete my request.”

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Posted 8 months ago

“Katie1 gave excellent service”

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Posted 8 months ago

“I would prefer to talk to a person rather than messaging back and forth. But I found out what I needed to know today via chat.”

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Posted 8 months ago

“I dealt with TJ2 today and she was very helpful and patient in dealing with my query about my policy.”

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Posted 8 months ago

“I was guided through everything with patience and knowledge byli2 I am not tec wise at all”

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Posted 8 months ago

One Call Insurance is rated 4.6 based on 381,157 reviews