One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 380,992 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 380,992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Automated system needs a review as it did not allow me to input my new address. After on chat with an advisor the call was abruptly terminated, I didn't know if my details were updated..... To receiving an email stating that my insurance policy was to be cancelled! I contacted you straight away, only to be charged £62 for the privilege as I couldn't enter the details or manually override an antiquated drop down for my address! Not happy!”

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Posted 7 months ago

“RW2 was very helpful indeed, I was really happy with the answers I received and my enquiry was dealt with very well.”

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Posted 7 months ago

“The website is difficult to navigate and it is almost impossible to find a way to communicate with someone if you have a question. Its annoying you can’t speak to some one unless it’s under the specific headings”

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Posted 7 months ago

“I do not like it at all that I cannot speak on the phone to an advisor anymore. I have just spent about one hour changing my vehicle on your chat line. And I am not happy that it has cost myself £133.43 extra. I will not be renewing my policy again with you next year.”

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Posted 7 months ago

“Good service,thanks to ch5”

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Posted 7 months ago

“Call agent very helpful however not impressed with the outrageous charge for a simple change of address.”

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Posted 7 months ago

“Good quote but I don’t like you can’t call even though it’s called One Call!”

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Posted 7 months ago

“I nfind it difficult to navigate smoothly through the Portal to get where I want. What I realy want is a telephone number and someone to talk to! I do not like "live chat".”

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Posted 7 months ago

“My advisor JC3 was very helpful and answered my query. He was able to explain to me why my premium had changed and I feel reassured.”

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Posted 7 months ago

“Whilst the online agent LB5 was most helpful, I am disappointed that my original request to have documents posted to me was not recorded even though I was assured they would be. Being a senior citizen, I like to have these to look at not to have to use a mobile or go online. I will wait to see if this second request is actioned.”

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Posted 7 months ago

“Please answer question and not try to sell other oroducts”

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Posted 7 months ago

“I’ve been with one call insurance for years auto renewal then I decided to contact you as renewal was £520. Agen got it down to around £480 ish. I decided to look online and found go compare who offered like for like £150. How???????? I purchased it of course it’s £330 lower. !!!!!!!”

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Posted 7 months ago

“Customer Service agent Kirstin kb2 was very helpful and helped me resolve a policy update query (which the website would not do). Would prefer to speak to an actual person though, hence have knocked a mark off.”

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Posted 7 months ago

“No problem with the on line chat today per se. I didn't have long to wait and got done what I needed to. Giving it 3 stars as I hate not being able to pick up the phone and just speak directly to someone. If there was a number I could call, I would much prefer it, as would countless other customers.”

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Posted 7 months ago

“WP1 was very prompt, efficient, and courteous.”

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Posted 7 months ago

“My on line chat with your lu2 repersenative was very helpful in offering me a renewal quotation. The service and price and very good. Many thanks”

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Posted 7 months ago

“It was ok but I’m not sure why you can’t do it with a phone call. The cancellation fees are a rip off and don’t take into account why people pay in a monthly plan. If you sold the car your insurance policy should just stop at the end of the month.”

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Posted 7 months ago

“lu2 took a while before appearing on the chat. Provided the information I require although did send me responses to another enquiry that lu2 was working on while working on mine which caused some confusion. Ultimately resolved my query successfully.”

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Posted 7 months ago

“served by LJ2 agent. Happy with final renewal cost. But the shady practice of inflating the automatic renewal by £50, so I then shop around for a cheaper quote elsewhere, found one £80 lower, to then be offered a far lower price when I go to cancel, just leaves me with lost time. Just send an honest renewal quote in the first place and stop wasting our time. LJ2 agent was helpful at least.”

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Posted 7 months ago

“JH7 responded to my call and was very helpful efficient throughout. Made my query very easy. Thankyou”

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Posted 7 months ago

One Call Insurance is rated 4.6 based on 380,992 reviews