One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 380,992 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 380,992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did my car insurance renewal yesterday with the help of LE6Leanne Warren-le6. She guided me through it perfectly, well done u. Roy as in bsa.”

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Posted 7 months ago

“Good value insurance ,Lu2 was brilliant.”

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Posted 7 months ago

“The 3 stars is for previous frustrations in making contact, but Tara J gets 5 stars for her handling of our query.”

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Posted 7 months ago

“I dealt with Tommy TT3 who arranged my new cover over the phone. He explained the details clearly and simply. Previous to this I must admit I struggled with the website. It is always must easier to actually speak to a person. Thanks TT3”

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Posted 7 months ago

“Very helpful”

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Posted 7 months ago

“Not particularly happy with this online company Have had two direct debit amounts taken from my bank and was told that I would be transferred to the platinum team to discuss on of them - have had no response from said team and have cancelled direct debit as I was told it had lapsed but was still taken from my account - very confused and would like to talk to an actual human to rectify this”

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Posted 7 months ago

“Bit of a struggle to find where I need to navigate to find my no claims bonus. But done it in the end”

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Posted 7 months ago

“The on line chat can be confusing, annoying and stressful People line to talk to an agent Online chat is very un personable Very bad system Reinstate a proper customer service Due to the company using on line chat instead of a telephone contact I am reluctant to re insure my policy when up for renew One Call bring back telephone agents Customers like to speak to people not a robot”

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Posted 7 months ago

“One call operator “LA4” was extremely helpful in renewing home contents insurance and saved me a significant amount of money, would definitely recommend, he provided 5* service, in a quick, efficient way, thank you LA4.”

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Posted 7 months ago

“The service was brilliant Thanks VH3 for being so polite and helpful.”

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Posted 7 months ago

“It is quite difficult for the older people to negotiate the wed site a phone number would be helpful for the ones who arnt tech savvy”

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Posted 7 months ago

“Chat function difficult to find once connected took a long time for my online call to be responded to system is slow but once connected process ran pretty smoothly. It would be much easier if there was someone actually to talk to”

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Posted 7 months ago

“The site is bad when all you need is to talk to someone but only managed to get someone by text not good but SF7 was amazing she sorted everything and changed my plan thanks SF7 x”

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Posted 7 months ago

“OneCall is very good except for the Chat option!! It is a very poor substitute for a person to talk on the phone. Had to make several attempts to right the mistakes and confusion.”

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Posted 7 months ago

“Had a chat with KS8 (operator username) about my car insurance renewal, she was very helpful and very polite and did an excellent job.”

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Posted 7 months ago

“After 2 years with One Call, this year's quote was 30% higher than last. When I said I was going to cancel, they were able to reduce it by nearly £90. I should be being offered a decent deal at the outset: no way to keep customers. Thanks to LA4 for sorting it out, but next year they won't be given the opportunity to give a better quote. If it's too high, I'll be walking.”

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Posted 7 months ago

“Added another car to insure . TM7 was very efficient and helpful. Thanks”

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Posted 7 months ago

“JF3 Jessica was very helpful and made changing my Insurance very easy.”

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Posted 7 months ago

“Far to hard to deal with.. The Portal would not work to change my van to a new vehicle only allowing change of insurance for the same day!!!!”

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Posted 7 months ago

“Having dealt with another adviser last week it was a relief to get Jacob (jw5) today. Very knowledgeable and helpful.”

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Posted 7 months ago

One Call Insurance is rated 4.6 based on 380,992 reviews