One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 380,523 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 380,523 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi very straight forward AT2 was very helpful and policy amended quickly”

Helpful Report

Posted 6 months ago

“This process is awfully slow & the date of birth thing is ridiculous I will talk to a person.”

Helpful Report

Posted 6 months ago

“Been with them 3 plus years tried to change address and was charged a ridiculous amount to do this , tried to explain but treated like a robot . Once I got a nice operator they then offered to change my address for reduced cost but unfortunately too late . Cancelled and gone with another company .”

Helpful Report

Posted 6 months ago

“I would much prefer to speak directly to a person, instead of a chat line! It would be much quicker and much nicer!! We are loosing the art of conversation!!!”

Helpful Report

Posted 6 months ago

“Polite,good service from nice people,thanks sm2”

Helpful Report

Posted 6 months ago

“It would be better if an action had to be taken to confirm auto-renewal: cancelling my auto-renewal after it had started was difficult and expensive. Got resolved the third time of asking by agent NK3.”

Helpful Report

Posted 6 months ago

“Addition to my earlier review. The helpful staff member was Leanne Warren- LE6”

Helpful Report

Posted 6 months ago

“The portal is rubbish I couldn't pay for my son to be put onto my insurance as it was an emergency. Your portal wouldn't accept my credit cards, yes plural. I had to use a debit card. You declined everything else. We were there for over an hour sorting this out.”

Helpful Report

Posted 6 months ago

“Software easy to use, premiums and changes expensive”

Helpful Report

Posted 6 months ago

“Your agent who attended to my making contact today was very helpful. I think that to have talked on the phone would have been very much simpler and quicker all round. I seem to remember that when, in the past, a policy was cancelled then the outstanding proportion of its cost was returned, less a comparatively modest admin fee. Is this no longer the case in the industry? I'm sure the details were in the policy at the time of agreement and going ahead, but I wanted to make contact in optimism.”

Helpful Report

Posted 6 months ago

“Just had a live chat with is1 who was very helpfull. The chat got ended for some unknown reason but is1 quickly contacted me again and we picked up where we abruptly left off. Great service and great price”

Helpful Report

Posted 6 months ago

“Happy with Jacob was quick and helpful”

Helpful Report

Posted 6 months ago

“Customer service and not very helpful”

Helpful Report

Posted 6 months ago

“Took 5 days to process the previous owners cancellation. Eventually after many chats I received an email with my documents. An hour later I got another email telling me my application had not been processed. A case of left and right hands not communicating. As I’ve got the documents I assume im covered. It would have been so much easier to talk to someone on the telephone.”

Helpful Report

Posted 6 months ago

“VH3 really pleasant lady sorted my query out very quickly. The whole process was very easy. She was extremely professional and polite. Delighted with the service. Thank you.”

Helpful Report

Posted 6 months ago

“Live chat with Jay C. Not sure I was my problem was understood. Policy SSD0963159 was arranged for a property I wanted to purchase. This deal has fallen through, so policy no longer required. Can this policy be transferred to my flat but as contents only or can it be cancelled.”

Helpful Report

Posted 6 months ago

“Did my car insurance renewal yesterday with the help of LE6Leanne Warren-le6. She guided me through it perfectly, well done u. Roy as in bsa.”

Helpful Report

Posted 6 months ago

“Good value insurance ,Lu2 was brilliant.”

Helpful Report

Posted 6 months ago

“The 3 stars is for previous frustrations in making contact, but Tara J gets 5 stars for her handling of our query.”

Helpful Report

Posted 6 months ago

“I dealt with Tommy TT3 who arranged my new cover over the phone. He explained the details clearly and simply. Previous to this I must admit I struggled with the website. It is always must easier to actually speak to a person. Thanks TT3”

Helpful Report

Posted 6 months ago

One Call Insurance is rated 4.6 based on 380,523 reviews