One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 380,308 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 380,308 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“**KT1** Thank you for your help with renewing my insurance. As a much older customer it is good to get someone as helpful and understanding as you Thank you”

Helpful Report

Posted 5 months ago

“Would be much better if I could phone and speak to someone, or send an email.”

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Posted 5 months ago

“The chat person was lovely and dealt with my enquiries very well. However, it took nearly 50minutes to do something that should've taken 5. There was upto 6 minutes delay from the operator between each question. And then you have charged me £42:50 admin. Quite honestly I should provide you an invoice for my time, my hourly rate is £67.70”

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Posted 5 months ago

“It is very frustrating not being able to talk to anyone.”

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Posted 5 months ago

“Don't add drivers after policy starts,cost arm and a leg. Be moving on next year”

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Posted 5 months ago

“Only today taken out your car insurance so I can hardly write a review good or bad.”

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Posted 5 months ago

“Impossible to talk to - it’s not even an option. Fine if you’re good a texting and typing (aka not old like me). SO expensive for new drivers and no black box option. I’m not feeling much love for One Call.”

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Posted 5 months ago

“Not the easiest of organisations to contact but once contact has been established problem quite quickly resolved”

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Posted 6 months ago

“Jw5 was a really big help and answered all my questions”

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Posted 6 months ago

“Ek4 was very helpful and I found It to be a professional experience”

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Posted 6 months ago

“Getting a contact to cancel a policy was horrendous as I was past from post to post with a load of different phone numbers. Eventually I spoke to a very helpful man who said contact button on the portal was causing problems ( it wasn't working) & gave me the proper advice to get hold of an agent from the main web page. SR2 was very helpful and completed the cancelation in minutes.”

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Posted 6 months ago

“Agent OC3 was helpful and answered my questions swiftly and honestly.”

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Posted 6 months ago

“Excellent service from JA1,was concise and quickly able to give information required.”

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Posted 6 months ago

“I found EF1 emily very polite and efficient I am sorted and can sleep easy. I did however have difficulty getting a live chat and rang claims to get me a live link”

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Posted 6 months ago

“When I receive a call I’ll then review this. OC3 didn’t respond to my first Online Chat but then did when I called a 2nd time but couldn’t really deal with my request so I have asked for a call that he said he would arrange 😊”

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Posted 6 months ago

“user friendly”

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Posted 6 months ago

“Quickly resolved the issue I had, dissapointed that I have had to leave the company due to the massive inflation of my premium and couldn’t match another quote. Frustrating that I couldn’t just cancel straight away and have spent a lot of money after it automatically renewed. VH3 was very helpful though”

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Posted 6 months ago

“KT1 was polite, efficient and helpful and reduced our quote to similar price to last year. Disappointed however that One Call’s renewal quote was initially a 40% rise on last year (despite no claim being made) which forced us to call and negotiate a reduction despite being a loyal customer and having moved to a smaller house.”

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Posted 6 months ago

“TF2 was the person I spoke to”

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Posted 6 months ago

“The last lady I spoke with sorted all my problems out in one fell swoop,she was extremely professional and helpful,she deserves a promotion as she knew exactly what to do.”

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Posted 6 months ago

One Call Insurance is rated 4.6 based on 380,308 reviews