One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 380,523 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 380,523 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m not fully happy with one call at the moment but Nk3 who I spoke to regarding an enquiry dealt with me very well she was polite and answered all my questions professionally”

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Posted 6 months ago

“Very mixed experience with agents on chat. Some are very helpful, others not so. Keep trying untilyou get someone helpful.”

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Posted 6 months ago

“Do not like not being able to speak to someone personally as it makes it much easier I gave wasted so much time this morning that would have been much less if I was able to speak to someone”

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Posted 6 months ago

“Can be quite hard communicating via chat instead of phone call however they are mostly understanding”

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Posted 6 months ago

“Ks8 is sending me the information I requested and helped with my question”

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Posted 6 months ago

“Unbelievable… having to use chat system which means a simple 5 min call to change a vehicle took 40mins as the first chat got cut off so had to go through the procedure again… Even after ticking box that I didn’t want to be offered extras I was.. Not sure why you are called one call as it ain’t that simple….”

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Posted 6 months ago

“JW5 answered my query in a professional manner. Thank you.”

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Posted 6 months ago

“Good service from KT1, unfortunately the price was disappointing. My policy renewed a few days before I moved to a near identical property less than 150 metres from the old one and yet my policy more than doubled. In hindsight I should have let the old policy lapse.”

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Posted 6 months ago

“Chat session kept timing out. I just wanted to speak with someone on the phone to make payment and I’m sure using your phone would have been quicker, but found it difficult to find a tell number.”

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Posted 6 months ago

“Very helpful but still need to ring and sort it out”

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Posted 6 months ago

“I am going to change insurer as I want to speak to someone, not just be able to chat online”

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Posted 6 months ago

“Yeah very happy this morning with Oliver's help cheers 10/10”

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Posted 6 months ago

“Had chat with DJ2 and she was extremely patient and helpful. She provided me with information requested and helped me get a lower quote for my home insurance renewal.”

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Posted 6 months ago

“Thank you for your help with my policy change Tara J. My rating also reflects my frustration with having to negotiate my way around my customer portal to find the chat option. Also as a customer I don’t agree with being expected to go through the physical process of making changes, equally being charged an administrative fee because an agent was doing their job!”

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Posted 6 months ago

“Disappointed with the customer service received. Speaking via online chat and the response was very slow. I had to ask if they were still there at least three times whilst Speaking to them to sort out a cancellation. And no apologies either for their delayed response. So I am very disappointed.”

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Posted 6 months ago

“WAS TRYING TO AMEND DOCUMENT DETAILS ONLINE HOWEVER EVERY TIME I GOT TO PAYMENTS IT WAS DECLINED EVEN THOUGH ALL DETAILS WERE CORRECT, HOWEVER, WHEN I GOT TO CHAT TO LAURA R (LR1) IT WENT THROUGH FIRST TIME”

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Posted 6 months ago

“GG1 was very helpful”

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Posted 6 months ago

“Agent sorted out cancellation for via online chat. Disapointed that I had to pay a cancellation charge which I was not aware of when I took out policy.”

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Posted 6 months ago

“Unfortunately it is tricky to get additional Information online and I would prefer a live phone call Also although the agent was helpful On the chat , our chat got abruptly disconnected which is very frustrating”

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Posted 6 months ago

“I dont like live chat prefer a phone call with a human voice but on this occasion kb2 was very helpful.”

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Posted 6 months ago

One Call Insurance is rated 4.6 based on 380,523 reviews