One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 400,830 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 400,830 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“AE1 helped me with questions about the renewal of my home insurance”

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Posted 1 month ago

“Had a live chat with Sarah about some missing information on my application. She sorted things out very efficiently, which unfortunately cost me more money. My mistake, but I think £42.50 admin charge is excessive.”

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Posted 1 month ago

“Chat service representative Lydia (LB3) was very helpful today in arranging my future changes on my policy for my new Car. She gave me all the information regarding add ons - explaining when changes would take place - and answering any questions in a polite and professional manner. Thanks LB3”

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Posted 1 month ago

“Very helpful sorted everything out”

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Posted 1 month ago

“Needed to change my car details. The Portal wouldn't accept me as an existing customer.. After 70 minutes and 4 queses (one of 22nd place), I came across MeganF7 Well done Megan F, honey your the best. No hassles, changed my details, cancelled the previous policy, was even able to fix my portal problem. Great Experience (but sort your Portal problems out OneCall!).”

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Posted 1 month ago

“Great service from KT7, started chat to cancel renewal but they found me a competitive quote so stayed with One Call instead. Also, was dealing on behalf of my mother (using a Power of Attorney) unlike some other organisations recently this was easy and straightforward. Thank you!”

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Posted 1 month ago

“CH5 was very helpful! Needed to change my registration plate number as I have changed cars. Did it within seconds and was very helpful and really polite :)”

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Posted 1 month ago

“Firstly I would like to say how nice it was that I got a call back First class service so friendly and so helpful Thankyou so much .”

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Posted 1 month ago

“KT7 sorted everything out for me and was a great help, this kept my business with one call.”

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Posted 1 month ago

“JF2 was very helpful and I saved some money because of him. Thanks”

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Posted 1 month ago

“((KT7**very helpful.”

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Posted 1 month ago

“I called to cancel my insurance, not because of bad service, more because I had received a better quote from elsewhere, but the customer service rep (GM2) was fantastic at walking me through the options and getting me a great package at a great price…great customer service.”

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Posted 1 month ago

“KB2 was really helpful with the policy update of my change of car”

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Posted 1 month ago

“Iv been insured with one call insurance for almost 5 years.. in that time iv found them brilliant to deal with. Iv just changed my van over and Tom have been brilliant. He made it so easy. Thank you Tom and the rest of your team.. Paul oldfield”

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Posted 1 month ago

“Lb3 was really helpful today. Service was quite quick. My change was made in minutes. Thank you.”

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Posted 1 month ago

“So easy and straight forward to change my vehicle on my policy using the chat, ET1 was very helpful when dealing with my change of policy”

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Posted 1 month ago

“KB2 all sorted on chat line very good thanks and helpful”

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Posted 1 month ago

“CH5 was great...thanks!”

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Posted 1 month ago

“Jack was very helpful today and resolved everything very quickly- thank you.”

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Posted 1 month ago

“Having Lydia deal with my query was a pleasure. She was helpful and very patient”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 400,830 reviews