One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 447,839 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 447,839 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“KG9 Reference - Kiera was extremely patient and helpful and a delight to speak to. She helped me resolve my issue promptly. Thank you”

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Posted 1 month ago

“On your live chat agent BG3 was great, very swift to deal with my request. However I do find your portal painfully unfriendly to navigate and your chat options didn't cover my request, I had to fudge my responses through your questions before I got referred to BG3 but as I say, she was great.”

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Posted 1 month ago

“Very quick response, very helpful AR2.”

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Posted 1 month ago

“Am3 helped me very efficiently”

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Posted 1 month ago

“I experienced an issue trying to renew my car insurance policy on the website. JA1 was my chat agent and was very efficient resolving my issue, the policy has now been renewed to my satisfaction.”

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Posted 1 month ago

“Live-chat was started very quickly and after a few questions the agent (SM5) was able to sort out my issue efficiently. Very good service and price”

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Posted 1 month ago

“Great help from BH1. My issue was sorted quickly. Thank you”

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Posted 1 month ago

“Great service Thankyou”

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Posted 1 month ago

“Very helpful, easy to sort changes, favourable changes by JE7”

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Posted 1 month ago

“Ava AR2 was very friendly and helpful when I contacted One Call Insurance for help with my car insurance policy. Thank you, Ava.”

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Posted 1 month ago

“Had difficulty with NCB being accepted due to being for a previously owned vehicle. Used Web Chat and EW2 was very helpful and efficient in sorting out enquiry. Gave reassurance that enquiry had been dealt with and sorted.”

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Posted 1 month ago

“I talked to the customer service team about a breakdown policey for my daughter. the man that i talked to was named Adam w. he was so calm and helpfull to me.”

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Posted 1 month ago

“Customer service was good. JP3 was very helpful with my enquiry, swift and efficient. .”

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Posted 1 month ago

“Mia was very helpful”

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Posted 1 month ago

“Renewals Advisor KC8 was super helfpul and efficient on the phone today (and I got through really quickly too). Thanks! :)”

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Posted 1 month ago

“SF7 was really good,very helpful and all questions answered quickly”

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Posted 1 month ago

“Co4 was very helpful and resolved my issues with speed.”

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Posted 1 month ago

“AR5 dealt with my enquiry today efficiently and explained everything in the chat”

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Posted 1 month ago

“I was upset to receive an email from one call claiming that my no claims discount information was incorrect. Talked to TJ2 via the chat service and they were very helpful, and resolved the issue quickly.”

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Posted 1 month ago

“It was easy to get through on the phone and KC8 quickly called me back as per your call back service. He listened and quickly dealt with my query in a polite, helpful professional manner. Renewing insurance is never something I look forward to, so it was a welcome relief to have completed this so smoothly and quickly. Thank you!”

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Posted 1 month ago

One Call Insurance is rated 4.7 based on 447,839 reviews