One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 400,921 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 400,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great service from Sian (SK3).”

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Posted 1 month ago

“KT1 - loved dealing with this young women who was very helpful and professional in dealing with my insurance policy which I was considering to move on elsewhere but due to our conversation and KT1 helpful attitude persuaded me to remain with One Call Insurance. Great staff are hard to find”

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Posted 1 month ago

“AE1 provided efficient service. Clear diction which is so important for myself who is hard of hearing and elderly. No flannel just very straightforward. Thakyou”

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Posted 1 month ago

“Really did a great job of helping me with all the details work. Well done!”

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Posted 1 month ago

“Really did a great job of helping me with all the details work. Well done!”

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Posted 1 month ago

“Today I contacted one call to cancel my insurance as I have found a cheaper quote of approx £60 cheaper. Today I spoke to operator LN1. Lawrence (LN1) was very helpful and looked if he was able to lower the quote I had been given for renewal. LN1 was very helpful, provided full information and a quote which matched the one I had been given. This meant I have remained with One call. The only reason I have given a 4 is because of the amount. Of time I have spent on live chat trying to sort this out. I was in the 14th in the queue and I am sure operators are tasked to speak to more than one customer at a time. So in all in all I was online for over an hour. It would have been much easier with a phone call but that was not an option.”

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Posted 1 month ago

“Good helpful service would have liked a bigger discount but near enough to not bother changing”

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Posted 1 month ago

“Becca at One Call fixed all the issues regarding my enquiry. Promptly amended my policy. Happy to renew with One Call”

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Posted 1 month ago

“Reference AE1. Very thorough, helpful agent achieved a much more competitive quote.”

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Posted 1 month ago

“good service may be a bit difficult for older non tech person the agent EW3 was patient and gave clear information good job”

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Posted 1 month ago

“Good service from Kadie (KT7), helped me renew my policy!”

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Posted 1 month ago

“Easy changes made to my policy via the chat. TJ2 was super helpful”

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Posted 1 month ago

“Kirstin KB2 was brilliant - really quick to sort out my query and covered everything I needed. Really helpful and friendly. Thanks!”

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Posted 1 month ago

“LN1 was brilliant working with a OLD BAT with no real computor knowledge. Very helpful and had a lot of patience with me.”

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Posted 1 month ago

“JS4 Excellent, friendly & efficient service With very satisfactory renewal Thank you Jade Regards”

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Posted 1 month ago

“Great lad very helpful and great cover provided EC1 – Ethan – ec1””

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Posted 1 month ago

“Spoke to JF3 about changes to my policy and she was very helpful”

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Posted 1 month ago

“I contacted to cancel my renewal, as I had found a cheaper provider. LN1 came up with a great price, offering the same cover as before. Everything was explained clearly to me by LN1. Definitely worth the wait to get through.”

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Posted 1 month ago

“AM2 Alyssa answered my phone call today and she helped me to change something on my car insurance policy and even came back with a cheaper quote, so I’m thrilled. Thank you so much for all your help this morning Alyssa AM2 I can’t thank you enough it was a pleasure to speak to someone so helpful, definitely 5 stars.”

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Posted 1 month ago

“it was quick and easy toget questions answered”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 400,921 reviews