One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 400,921 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 400,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great feedback and service from Adam code ad8”

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Posted 1 month ago

“Easy to deal with and make changes to the policy. The online portal is brilliant and simple to use.”

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Posted 1 month ago

“EF1 was very helpful, despite me being a computer novice. I am yet to try what has been recommended, but hope it all goes well. She was very patient with me.”

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Posted 1 month ago

“Great service by VH3 tonight.. sorted my issue out and resolved my enquiry. Very polite and helpful 😊”

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Posted 1 month ago

“Brilliant , no messing around , clear and concise info to renew my policy 10/10”

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Posted 1 month ago

“User friendly , nice and patient for any enquiries ! Customer service username which is **ET3**”

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Posted 1 month ago

“I spoke with Graham (GF7) this evening to confirm whether a new couple af additions to the policy were for me as I have a contents only policy, he confirmed that as long as the house remained the same as the policy details, it was for me. Most surprised and very happy.”

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Posted 1 month ago

“EF1 was so helpful she told me a lot about One call”

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Posted 1 month ago

“Excellent service from RW2 today, very helpful & sorted my insurance change”

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Posted 1 month ago

“Thanks EK2 for your call back and help today. Much appreciated. Hopefully all resolved.”

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Posted 1 month ago

“I spoke to **AE1*" who was most helpful in providing me with the cover and price I was looking for, when I had been on the verge of cancelling the renewal!”

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Posted 1 month ago

“The agent ET3 was incredibly helpful in assisting me and reducing my renewal quote. Thank you very much”

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Posted 1 month ago

“KT7 was very efficient, helpful and to the point. Managed to get me an excellent deal. Looking forward to another year with One Call”

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Posted 1 month ago

“TS3 was brilliant knowledgeable and polite. He got me a far better price than I was originally quoted”

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Posted 1 month ago

“I would prefer to speak with someone in person on the phone though marcella g was helpful and I got sorted eventually”

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Posted 1 month ago

“KT7 was quick, efficient and helpful. Got me an excellent deal. This will mean another year with One Call.”

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Posted 1 month ago

“JF2 helped me when my renewal quote hadn't been updated after a previous chat with another agent. They were helpful & patient. Very happy with the quote too!”

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Posted 1 month ago

“LB3 helped me change my insurance from my old car to my new car. She was very helpful and polite”

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Posted 1 month ago

“Great service form IS1, she acted promptly with my request meaning now I am remaining as a customer with one call. Thanks for all the help.”

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Posted 1 month ago

“When I received my substantially increased quote I researched on a comparison website and found a lower quote. I spent ages hanging on the phone, being reminded periodically by a somewhat strident woman that agents were busy supporting other customers - although it was probably not intended the inference was that the other customers were much more important than me. I then tried live chat, which told me my position in the queue. When I was connected and outlined my query I very quickly received a quote that was only pennies more than the comparison quote. I accepted the revised quote and was asked for immediate payment although the renewal date is 3rd Sept and payment would normally be taken up to 5 days preceding that. I am not mentioning the agent as I am sure this is not their fault. Please reconsider your recorded message and make it clear that if a revised quote is offered that payment will be required immediately.”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 400,921 reviews