One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 447,839 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 447,839 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called today and spoke to JC8 who was friendly and very helpful 😀”

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Posted 1 month ago

“Fs7 brilliant service”

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Posted 1 month ago

“My enquiry to One Call was handled by agent FS7 in a friendly, courteous manner. Although there was a short delay in waiting for an agent to become available, my issue was resolved in a prompt and professional manner! 5* Service!”

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Posted 1 month ago

“I contacted One Call on the online chat to discuss renewing my policy. The response was very quick, with no delays. Operator TW9 was very helpful. They tried very hard to match the competing offer I had received. Ultimately, I decided not to renew with One Call, but I have no complaints about them and their customer service is excellent.”

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Posted 1 month ago

“I am very happy with all our conversations”

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Posted 1 month ago

“I had trouble changing my policy in the portal so ended up in the chat. I’m not a fan of the chat thing-much prefer to speak to a person, however Bethany BG3 was very helpful on the chat getting my insurance policy amended 👍”

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Posted 1 month ago

“PE2 was amazing friendly and very professional. Helped me with me query in minutes and with reduced price match that made me stay with the company. Thank you :)”

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Posted 1 month ago

“I called One Call after receiving an email stating my insurance was going to be cancelled. I was fairly distraught, but AS5 was absolutely brilliant. I couldn’t have asked for a better advisor to answer the phone! Not only was he kind, thoughtful, and patient, but he was also incredibly knowledgeable. In no time at all, my query was completely sorted. Thank you so much, AS5!”

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Posted 1 month ago

“Great service”

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Posted 1 month ago

“LG3 was fantastic , they had swift replies whilst remaining incredibly helpful. In a moment of panic all was sorted because of them, they’re the best !”

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Posted 1 month ago

“AS3 was very helpful in extending my breakdown cover - at a much more reasonable price than I expected, and was patient in explaining the details. Overall a much easier transaction than I was expecting.”

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Posted 1 month ago

“"BC5" One Call immediate cover was provided expediently by BC5 to enable purchase of a new vehicle today. The Customer Portal was quick and easy to use. A very good, professional and effective service was provided.”

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Posted 1 month ago

“Communication and speed of help was very quick and clear. My query was dealt with very effectively. BG3 helped me and was very efficient, clear and professional”

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Posted 1 month ago

“Very helpful and informative quick responses. All questions answered and resolved.”

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Posted 1 month ago

“It was a hassle free service”

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Posted 1 month ago

“"ts4 " Pleased to have chatted to you and were most helpful. i am not that computer literate but am happy that you assisted with my chat efficiently and giving me any stress. Hope to chat again soon. Many thanks. Mick”

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Posted 1 month ago

“PE2 was swift and concise in response to all questions I asked, making it a very stressless interaction, which cannot be said for most online chats”

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Posted 1 month ago

“Had an issue with my renewal car insurance, so went on to the chat portal. The agent (JP3) was extremely helpful. Never used a chat room before, but after this experience, I will use them more. Thank you JP3.”

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Posted 1 month ago

“I had to make a call to one call insurance and spoke to the agent AR2 she couldn’t of been more helpful and very polite Thanks”

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Posted 1 month ago

“SM5, Very quick to respond, explained everything clearly. Thank you”

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Posted 1 month ago

One Call Insurance is rated 4.7 based on 447,839 reviews