One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 400,722 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 400,722 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Regarding IS1, Great customer service very helpful and didn’t take long at all to swap my insurance to my new car”

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Posted 1 month ago

“TJ 2 was every helpfull”

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Posted 1 month ago

“I had great help from Adam today. Highly recommend this company.”

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Posted 1 month ago

“ET1 was professional and helpful today”

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Posted 1 month ago

“They where fast and efficient”

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Posted 1 month ago

“Claims service is horrendous. All areas act independently and no one takes responsibility for claim. I want to speak to ONE person as per Company name and not 10 people and get lost in live chats repeatedly. However, the person who dealt with my new change of vehicle was professional and did all they could on their side. Four stars is for their customer service. One star for everyone else!”

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Posted 1 month ago

“I was trying to work out the best policy for our car insurance, I had a number of calls with Leanne (LE6.Leanne Warren-le6 ), who was very informative, professional and friendly, the insurance is now sorted!”

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Posted 1 month ago

“KT7 was really helpful and efficient, great customer support”

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Posted 1 month ago

“excellent, answered my query.”

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Posted 1 month ago

“TM7 was very helpful today and was able to review my personal details and offer a better price on my platinum club policy. Many thanks”

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Posted 1 month ago

“I was 10th in the queue but it went down quite quickly was also very helpful once I got to talk to someone”

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Posted 1 month ago

“Fantastic service thanks”

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Posted 1 month ago

“excelled lovely”

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Posted 1 month ago

“MG9 was the call handler and they were very helpful dealing with my query”

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Posted 1 month ago

“Sara was completely helpful. Explained the extra services without being pushy. Also amended my policy for me to correct value. Good customer service.”

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Posted 1 month ago

“I have just been on a chat portal with NK3 who has been so helpful and help me through my inquiry a credit to your company”

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Posted 1 month ago

“Great customer service provided by Tom Hickman who was very friendly and has the best first name. I requested some details about my car insurance which was sent in minutes. Pleased with the fast service. Keep up the good work Tom Thomas Movsessian”

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Posted 1 month ago

“I have just renewed my home insurance through One Call ,once again I'm very satisfied with the customer service I received.I used the live chat facility and my agent was KT7 who was extreemely good at the job , was patient and persevered with my many questions and queries.The outcome was successful and I am satisfied that I got a good price for a good product,which is why I repeatedly come back to one call.A big thank you to agent KT7”

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Posted 1 month ago

“I find your chat line a slow way to provide the necessary information. Phone call worked much better for me Niall was very helpful”

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Posted 1 month ago

“KT7 helped me to reduce cost of insurance.”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 400,722 reviews