One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 410,207 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 410,207 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great customer service from KT7 today, I contacted to cancel our home insurance because I found a better price but KT7 was able to get me a much more affordable quote and was very friendly and helpful, so I renewed with One Call. I have to say though, I do feel it would be better if the company gave a much more affordable quote to begin with rather than making us hunt a better quote. But this is not KT7's fault, they were great!”

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Posted 1 month ago

“KL4. Kia was very helpful and patient as I had been slightly confused by my renewal (nothing to do with one call). As always staff are polite and I never feel rushed when asking questions. They always take their time to talk through the policy/prices and what is included or if I need to make amendments. I have been with one call for a number of years and this is because I value their customer service and always getting me the best price.”

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Posted 1 month ago

“Excellent communication, Thanks WP1”

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Posted 1 month ago

“Great advisor”

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Posted 1 month ago

“Ben (BB7) was fantastic and so so helpful with changing over my vehicle policy Thanks 🙏 so much”

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Posted 1 month ago

“MB1 brilliant service and extremely helpful thank you”

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Posted 1 month ago

“SS9 dealt with my change of vehicle quickly and easily.”

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Posted 1 month ago

“Ci09 (courtney H) was brilliant today in helping me with issues with logging onto the Portal. Courteous and patient throughout and getting me logged on before ending the chat.”

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Posted 1 month ago

“KS8 answered my queries quickly and effectively. Despite not been able to match my quote, she remained happy and positive in her attitude.”

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Posted 1 month ago

“Awesome insurance company, will defo be using them again when i find a new car. Isabelle S was a great help -”

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Posted 1 month ago

“KS8 was excellent today, thank you for your help”

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Posted 1 month ago

“MB1 Great help! :)”

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Posted 1 month ago

“I would like to thank TJ1 for there help today”

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Posted 1 month ago

“..... after much frustration, and twice waiting and being cut off, AER made up for it, being helpful, but it still took 52 minutes.”

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Posted 1 month ago

“After speaking with JF2 on the customer portal today they have helped me with my renewal options. Very helpful and didn’t rush through the process.”

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Posted 1 month ago

“I spoke to FS7 today to sort out my new details. To be honest I wasn't impressed that you cant just phone up. However I wasn't waiting long on the live chat and the person I spoke to was very helpful and sorted everything for me. Very happy.”

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Posted 1 month ago

“Kt7 was very helpful and answered all my questions”

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Posted 1 month ago

“JH7 was very helpful today although I need to await a callback to try to transfer the home contents insurance.”

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Posted 1 month ago

“Today MB1 helped me with renewing my policy and at a great price. Thank you!”

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Posted 1 month ago

“TM7 was excellent today. Very helpful. A credit to you. Many thanks.🙂”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 410,207 reviews