One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 400,722 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 400,722 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was number 9 in the phone queue and have pressed for a call back decided to use the chat facility. I was number 5 but it moved quite quick. An agen called ++KT7++ was on line. He was very quick, very polite and my insurance renewal was done and dusted in 10 minutes. It was almost worth the wait! Of course due to sod's law I got a call back from One Call whist chatting, so suddenly I had two agents offering to help. I cancelled the phone call.”

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Posted 1 month ago

“JO1 Jessica really helped me out thank you”

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Posted 1 month ago

“NK3 was very helpful today”

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Posted 1 month ago

“Very helpful thanks Tommy TM7”

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Posted 1 month ago

“Connor was really helpful with my query and assistance, considering the portal did not work as it should have.”

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Posted 1 month ago

“Good service overall I was 40th in the (chat) queue, but they answered me pretty quick. Knowledgeable and sorted my issue swiftly. Thanks, Tim”

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Posted 1 month ago

“JO1 was great, answered promptly to my question”

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Posted 1 month ago

“AR5 very good service, clear and concise.”

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Posted 1 month ago

“Very difficult to get an agent, then I'm a queue of 30, then had the wrong agent, back into another queue of 30, eventually the 2nd agent did sort the problem but you gotta have stamina!”

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Posted 1 month ago

“Th3... he was very easy to talk to and sorted my problem out within minutes, very professional and nice, i would definitely recommend this insurance company if all there employees are like TH3....!!”

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Posted 1 month ago

“Wonderful customer service from agent jg4. All done quickly and efficiently. Thank you.”

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Posted 1 month ago

“It was great having a call back system and not having to wait for a long time on the phone to speak to One Call about renewing my house insurance. It was made easy and understandable by ET3 I could understand and clearly hear her, she got me a good quote and it was better than from another insurance provider I had already gone with, after coming off the phone she quickly rang me back to say she has managed to get an even cheaper quote with another provider, which I quickly accepted. I thought it was great that if the insurance company I was originally going with charged me an exit fee One Call would, once I have proof with an email they would pay the charge, I could not fault ET3 she was great and very polite, top marks to her.”

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Posted 1 month ago

“JS4 was extremely helpful, professional and thorough in dealing with my enquiry. She helped me get great value for money with my renewal.”

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Posted 1 month ago

“fast and simple, easily handled. great service”

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Posted 1 month ago

“I have able to make some updates to the medical conditions on my insurance completely seamlessly thanks to agent jg4. Thank you for all your help. Wonderful customer service.”

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Posted 1 month ago

“Quick and simple process from start to finish”

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Posted 1 month ago

“Helpful and informative when making changes and updates to my policy. Thank you!”

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Posted 1 month ago

“Excellent service from Stevie SS9”

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Posted 1 month ago

“The lady Erica (EK2) WAS SO SO HELPFULL AND GAVE ME A FABULOUS SERVICE. SHE IS SORTING SOMETHING ELSE OUT FOR ME TOMORROW. SHE HAS GONE UP AND BEYOND TO SORT OUT MY PROBLEM, SHE SHOULD GET EMPLOYER OF THE MONTH FOR HER PROFESSIONAL KINDNESS AND KNOWLEDGE. WELL DONE ERICA. X”

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Posted 1 month ago

“ML2 from One Call Insurance was extremely helpful and informative via the online chat facility. She provided clear information to me, and addressed my questions that I had. I can definitely recommend One Call Insurance.”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 400,722 reviews