One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 448,036 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 448,036 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful thank you”

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Posted 1 month ago

“Spoke to JP3 who was efficient and polite”

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Posted 1 month ago

“PS1 was extremely polite, very helpful, succinct and clear. Credit to the team”

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Posted 1 month ago

“I got through to Emily who told me I gone through to wrong department, she straight away ,there i spoke to wikor who answered all my questions, very pleased”

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Posted 1 month ago

“The lady was good the way she guided me through my renewal quote and got my insurance price better than what I had previously paid last year for the same cover granted I have had had no claims for a few years thank you eleisha”

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Posted 1 month ago

“The person i delta with TW9 was more than helpful.”

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Posted 1 month ago

“Ps1 I have been helped very much with my problem”

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Posted 1 month ago

“I don’t normally like live chat, but today went quite smoothly and I was happy with the new quote I was given.”

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Posted 1 month ago

“AS3 was very quick and helpful, answered my queries and I got a better quote than my original renewal notice. It would have been 5 stars if it hadn't taken so long to navigate the customer portal which made it very frustrating.”

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Posted 1 month ago

“I just had Live Chat to sort out an issue. Ti2 was extremely helpful and resolved the problem. She also prompted me to upgrade my cover with any call outs. I had deliberated before but realised it made sense to upgrade.”

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Posted 1 month ago

“Excellent online chat Service from Faye aka FP2. I had to use the online chat as their portal didn’t recognise the new car I was purchasing and trying to add to my policy. Everything sorted out very efficiently.”

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Posted 1 month ago

“MX2 made a whole process easy on the chat understood everything that we said and replied clearly so that we could understand all payments are explained. All offers were explained. Highly recommend this Company.”

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Posted 1 month ago

“JE7 was a customer advisor for One Call and they were extremely helpful, professional and timely in their service”

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Posted 1 month ago

“Very pleased with the service I have received today - the agent Jo was both very polite and gave me 1st class service a credit to the company .”

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Posted 1 month ago

“AR5 sorted out my query quickly and promptly”

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Posted 1 month ago

“The customer service is always good and PS1 Paige got me all the details I needed. However if you don't like texting and ring they charge you more for the privilege.”

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Posted 1 month ago

“MX2 - processed my request quickly with no issues”

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Posted 1 month ago

“A couple of wording was wrong on my policy i just took out a couple of days ago. I contacted one clic by live chat. It didnt take long to conect to a Agent , infact it was streight away and the matter in hand was swiftly resolved by agent Oc3”

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Posted 1 month ago

“HH2 was very helpful and patient.”

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Posted 1 month ago

“I spoke with agent AM3 today who was very efficient and enabled the change of vehicle without any problems. The only issue was the time it took, in excess of 30 minutes due to being sent to the wrong department initially, hence the 4 star review. However, overall I would recommend One Call.”

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Posted 1 month ago

One Call Insurance is rated 4.7 based on 448,036 reviews