One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 410,347 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 410,347 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“ET3. The advisor was most helpful explained my enquiry thoroughly it was a pleasurable experience. Reference. ET3”

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Posted 1 month ago

“Just saved on my renewal £21.90 pm for the next 3 Years - it's rolling so i can drop out anytime should i wish, Thank you ONE CALL”

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Posted 1 month ago

“Thank you Natasha( NK3 )for your great service today. You made the whole experience stress free. Very happy thanks.”

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Posted 1 month ago

“LE6.Leanne Warren-le6 was very helpful and provided a competitive quote”

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Posted 1 month ago

“Tabatha was very quick to help me today on live chat, it’s always great to receive help without the fuss. Thanks”

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Posted 1 month ago

“George was very helpful on the live chate”

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Posted 1 month ago

“TJ1 did everything I asked and more, very informative and no messing around.”

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Posted 1 month ago

“The customer service for this company is very poor, you send them Emails and they do not get back to you. When my car insurance is up for renewal I will not renew with this company or any other company on line . I will sure I do it face to face.”

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Posted 1 month ago

“Is1 very quick and helpful”

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Posted 1 month ago

“NK3 was very helpful and had my query sorted very quickly”

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Posted 1 month ago

“Spoke with LE6.Leanne Warren-le6 she was extremely helpful with my renewal and answered all my question before setting up the policy. It's nice to actually speak to a person on the phone instead of automated responses. Very competitive price and very quick and easy to set up”

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Posted 1 month ago

“MB1 Was very helpful and efficient. Very happy with the service and help provided. 👍🏼”

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Posted 1 month ago

“I had a very helpful and knowledgeable advisor deal with my many questions. NK3 you were excellent. Thank you”

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Posted 1 month ago

“I was a One Call customer for a couple of years but having sold my company van and bought a private vehicle I contacted One Call to see if I could transfer. As it happens it wasn't possible but the help I received from Ruby at customer services has prompted me to drop a review. Ruby (RM2) explored my options and went the extra mile to clarify the no-claims transfer situation. Even though I couldn't re-insure she very kindly sent me a very swift email with the proof of my NCD, which will be so useful in getting other insurance. I don't often review a service and I'm always ready to be disappointed but Ruby did One Call proud today so credit where it's due. Many thanks to her for her professional and warm manner.”

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Posted 1 month ago

“4Th year with them happy with customer service, policy and renewal LE6.Leanne Warren-le6 was great”

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Posted 1 month ago

“MG9 was very helpful with dealing with my query Everything was delt with very quickly and efficiently”

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Posted 1 month ago

“Always very helpful through their on-line chat service. Connor (CN4) was very knowledgeable, quick in response... always decent service.”

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Posted 1 month ago

“I was helped by Josh (JC8) today. I was so frustrated with myself as I wasn’t sure was I’d done. I got mixed up with 2 lots of Home Insurance for 2 different addresses. He reassured me that it wasn’t a problem and he gave me the advice that I needed to resolve the problem. He was very polite and respectful. An asset for the company. Thank you Josh.”

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Posted 1 month ago

“I would like to thank TJ1 for helping me with the change of my number plate after 2 hours of trying to get a telephone number to do this”

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Posted 1 month ago

“RW2 was very helpful and efficient during the renewal process”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 410,347 reviews