One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 411,556 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 411,556 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My live chat experience was very good with operater SP6. I got all the information I needed and I came off feeling happy with the outcome...Thank you!”

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Posted 2 months ago

“FOR HG1 ......FIRST TIME IVE EVER USED ON LITE CHAT WORKED LIKE A CHARM AND HANNAH REALLY HELPED ME OUT ACCURATELY AND QUICKLY THANK YOU.”

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Posted 2 months ago

“I just spoke on the live chat to make some changes and it was a great experience. I spoke with Shanice - SP6”

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Posted 2 months ago

“Very happy with the service, everything was explained and my policy set up in a matter of minutes. LE6 Leanne Warren was so helpful in assisting me. Thankyou again.”

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Posted 2 months ago

“Customer service department very hood”

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Posted 2 months ago

“MG 9 was Very helpful”

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Posted 2 months ago

“Used portal to change my title and was all sorted with in seconds ,very happy customer thank you RW2.”

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Posted 2 months ago

“Thank you LE6 for your help with my enquiry. Very polite , knowledgeable and professional”

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Posted 2 months ago

“Used web chat dealt with JF3 quick response to my query brilliant”

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Posted 2 months ago

“Quick responcd to my questions without telephone hassle being passed from person to person”

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Posted 2 months ago

“Spoke with Josh (JC8) earlier with reference to a change to my policy (change of vehicle) . He dealt with me in a very professional, friendly, warm manner together with sorting out the query I had, so pleased that I dealt with him. It's great to come across employees of big companies who are certainly an asset to their firm who should be fully appreciated . Janette Davies”

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Posted 2 months ago

“Had an excellent experience using Chat with operator PS1”

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Posted 2 months ago

“I was confused with my renewal for car insurance but KS8 explained and helped, we do low mileage, mainly hospital, doctors and shopping, it goes with our age. Thank you. 😁”

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Posted 2 months ago

“SK3 was very helpful and sorted everything out for me.I gave 5 stars for her, but it takes a while to get to chat with someone so that gets 3 stars. Would prefer to speak to a person really.”

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Posted 2 months ago

“I spoke with Kadie KT7 she was very helpful and looked into alternative policies for me a massive help which will make me continue to use One Call Insurance.”

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Posted 2 months ago

“LD7 was so helpful changing my vehicle details when a quote could not be generated on the Customer Portal.”

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Posted 2 months ago

“Never had any problems, always polite and wait is usually no more than 5mins. LE6.Leanne Warren-le6 was very helpful, friendly and answered my query. Thank you”

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Posted 2 months ago

“Want to thank Niall for his patience with me this morning. He managed to let me send proof of no claims by email with an attached photo. That's the only way I know how. (Remember some of your clients are older and alone and don't know too much about technology with nobody to turn to, to ask, so any way to make things easier for us is great.) Niall made it easier for me and was wonderfully kind and patient. Thank you, laddie.”

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Posted 2 months ago

“Sp6 was amazing really quick and gave me my information straight away shes a credit to the company”

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Posted 2 months ago

“Reduced my monthly payments for the same policy, fixed for 3yrs. Becca did a great job”

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Posted 2 months ago

One Call Insurance is rated 4.6 based on 411,556 reviews