One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 411,556 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 411,556 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great customer service today by Lydia B on live chat. Very helpful even though they couldn't compete with a quote elsewhere. I have been with OneCall for many years and had nothing but good service. I am sad to be leaving.”

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Posted 2 months ago

“Kia sorted my problem out immediately having been told by another onecall advisor I wasn't on your system thank you kia for making renewing my insurance simple”

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Posted 2 months ago

“My agent KB2 was a good agent”

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Posted 2 months ago

“I had to wait for help but not for long. My issue was quickly resolved by agent GB3.”

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Posted 2 months ago

“Tara answered my query and very helpful”

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Posted 2 months ago

“KT7 was really helpful and answered my questions and queries quickly, helping me to sort out my insurance quickly and efficiently.”

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Posted 2 months ago

“EK2 I have say how impressed I was with the help and compassion I received today from Erica and Shayla at this very difficult time dealing with my late fathers estate. They dealt with my queries very professionally and relieved a lot of stress for our family. Thank-you.”

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Posted 2 months ago

“I talked to FS7 and person was polite and well responsive. Helped me with all required details.”

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Posted 2 months ago

“Finally i was able to get and talk with a nice young man,who helped me with adding another driver on my insurance . As the portal which i tried to use kept blocking me out .i have had also to try and trace phone numbers to speak to some one who could help. I am not impressed with the level of service of One call Insurance at all. Espally as a older person who is wanting advice and help. So thank you to that nice kind young man for his help.”

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Posted 2 months ago

“whilst comparing quotes received from ONECALL email, and online comparison sites. your representative KT7 was most helpful in giving me a far better quote than previously advised on renewal email from ONECALL and the comparison sites to suit my requirements regarding home and contents cover.”

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Posted 2 months ago

“VerY helpfull AR6 thanks”

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Posted 2 months ago

“Phil explained all the various car options clearly to me. He was very patient and was able to amend the policy for my needs.”

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Posted 2 months ago

“Just had a chat with JT3 (Jack) where he was extremely helpful and dealt with my query both quickly and professionally. Wish other on line chats I have had with other organisations was as good. Thanks Jack”

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Posted 2 months ago

“KT7 was very helpful with cancelling my auto renewal.”

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Posted 2 months ago

“Spoke with Joshua H very helpful and got me sorted within 5 minutes! Top service highly recommend”

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Posted 2 months ago

“**ML2** went the extra mile to help. She was courteous and professional S well as being patient answering all of my questions”

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Posted 2 months ago

“ML2 was fab at understanding my needs. The quickest and easy way of requoting me a policy renewal was exactly what I wanted. Thank you”

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Posted 2 months ago

“Helped me very efficiently and professionally. Great customer service from BC5 :)”

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Posted 2 months ago

“EW2 was very helpful”

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Posted 2 months ago

“Great service”

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Posted 2 months ago

One Call Insurance is rated 4.6 based on 411,556 reviews