One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 447,875 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 447,875 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“JQ1 was superb in helping me make changes to my car insurance as I changed my car today. He was very helpful and professional.”

Helpful Report

Posted 1 month ago

“Using the live chat service was easy and fast. Agent Aw1 was helpful, polite and quick to respond. Great customer service and pointed me in the right direction. Made the whole experience painless and easy to deal with. A great team member that reflects one protect and id reccomend this insurance company.”

Helpful Report

Posted 1 month ago

“JQ1. Excellent chat but disappointed with the admin charge. Everything done perfectly.”

Helpful Report

Posted 1 month ago

“Had to use the live chat function, which isnt always the best, I'd sooner speak with a human, but hey ho, it is what it is. Anyway I got connected to TS4, she was very helpful, even though it took 30 minutes in total to sort a small issue, I'm hoping she was a human and not AI, either way she was very good (not assuming gender as she had a female name). 21st century and 1st world problems, can't wait for Skynet to become self aware !!”

Helpful Report

Posted 1 month ago

“Agent was very helpful and knowledgeable breakdown cover was a competitive price £26.00 and £39.00. at policy renewall also added to my policy .Very pleased i got this sorted given me piece of mind for future problems”

Helpful Report

Posted 1 month ago

“EW9 was quite honestly, amazing at sorting everything out very quickly and was very polite and I asked him a couple of questions and he explained everything that i need to know 😁”

Helpful Report

Posted 1 month ago

“Had contact with your company with a query, had a chat with SP6 who was more than helpful and helped to find what I was looking for.”

Helpful Report

Posted 1 month ago

“Britney seemed very knowledgable and was very helpful in me changing my insurance”

Helpful Report

Posted 1 month ago

“LIVE CHAT WAS VERY EFFECTIVE AND QUICK AND EASY TO USE”

Helpful Report

Posted 1 month ago

“Extremely helpful, professional & quick. Didn’t waste any of my time. Adviser LD7”

Helpful Report

Posted 1 month ago

“LE6 was brilliant and so helpful. I had changed my car and my insurance had increased considerably but by reviewing my details with me and searching again the cost was greatly reduced. Great customer service.”

Helpful Report

Posted 1 month ago

“I could not of asked for quicker or more professional service than what I received from PE2 this afternoon. I am getting a new car tomorrow and needed to change the details on my policy but the website was confusing, I asked for a web chat and it was all done within 15 mins. Thank you so much. Excellence customer service”

Helpful Report

Posted 1 month ago

“Explained query clearly. Good service.....”

Helpful Report

Posted 1 month ago

“Very helpful in live chat with a query I had . Answered quickly too”

Helpful Report

Posted 1 month ago

“I like that there is a call back option on the the One Call telephone system. It does work. The young woman (EK2) who called me was efficient and so helpful. She gave me confidence that she knew what she was doing and would sort out any issues. I needed to change my policy as I was buying a new car. It was all done smoothly and without fuss. Great service (unlike the gentleman from the first call back request -I got cut off and he didn’t ring me back).”

Helpful Report

Posted 1 month ago

“KS8 was great. Helpful, efficient and patient.”

Helpful Report

Posted 1 month ago

“I contacted OneCall via their online chat service. Got a very swift response from Andrew H (ai7) and he was able to clarify a couple of things so I could renew the policy. As always, a great service from OneCall Insurance.”

Helpful Report

Posted 1 month ago

“Excellent, clear comms from LD7, successfully made a policy change with no problems”

Helpful Report

Posted 1 month ago

“I had a chat with AM3 today who was very helpful and was able to help me with my enquiry - 5 stars without question.”

Helpful Report

Posted 1 month ago

“The customer service representative I spoke to Isabel or is1 was very very helpful and sorted out my problem very quickly”

Helpful Report

Posted 1 month ago

One Call Insurance is rated 4.7 based on 447,875 reviews