One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 447,869 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 447,869 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“RK3 helped me tonight via the online chat. excellent service and the issue was sorted straight away.”

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Posted 1 month ago

“Great service with KR2. Everything explained fully.”

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Posted 1 month ago

“Great service from JT3, enquiry was dealt with very quickly!”

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Posted 1 month ago

“Excellent service by BG3 highly recommend.”

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Posted 1 month ago

“Fantastic service from RK3, super helpful, thank you so much. I am a returning customer. 5 stars.”

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Posted 1 month ago

“I spoke to TH3 today who sorted out my problem efficiently and quickly, pleasure to deal with”

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Posted 1 month ago

“EF3 was very helpful. Thanks so much.”

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Posted 1 month ago

“KR5. She was extremely helpful and polite.A first class operator who helped me through to completion and a renewal with your company.”

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Posted 1 month ago

“Good service and reliable”

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Posted 1 month ago

“Absolutely brilliant thank you I think the name was adam who helped me”

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Posted 1 month ago

“TH3 Tom H was very helpful.”

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Posted 1 month ago

“Joshua (JC8) gave me excellent customer service today via the online chat regarding a change I've made to my car insurance.”

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Posted 1 month ago

“Very quick response.”

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Posted 1 month ago

“Hi a very helpfully young man KC8 sorted my insurance out today and if wasn’t for the way he handled my insurance I would have not renewed. It makes a change for someone to help and not try and the hard sell approach.”

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Posted 1 month ago

“It was so easy to change the registration number on my vehicle web chat so easy and helpful”

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Posted 1 month ago

“BG3 dealt with my enquiry quickly and efficiently.”

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Posted 1 month ago

“T2J was soooooo helpful. Insurance is a minefield, but T2J was brilliant”

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Posted 1 month ago

“PE2 Very efficiently dealt with.”

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Posted 1 month ago

“Live chat with sh 1 today to organise car insurance for straightforward exchange of vehicles. Whilst sh 1 was courteous and eventually got the job done, overall 43 minutes to complete the transaction is way too long. In fairness to sh 1, 18 minutes of that related to my being transferred between departments and being sent to back of the queue ! I do know One Call do have a telephone facility to serve customers, but we are warned this will mean a higher premium (somewhat ironic given the name of the company). Historically, One Call have been fine as insurers, todays documents were correct and promptly put into the customer portal - I dont mind having to use the Live Chat, but just get some more agents to respond.”

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Posted 1 month ago

“Your representative is1 was very helpfull and patient. Credit to your company”

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Posted 1 month ago

One Call Insurance is rated 4.7 based on 447,869 reviews