One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 411,531 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 411,531 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“EW2 was extremely helpful with my questions reviewing my car insurance policy. She addressed all my questions politely and made me feel valued.”

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Posted 2 months ago

“My contact was Erika - EK2 - she was extremely helpful and knowledgeable about the product.”

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Posted 2 months ago

“Been with OneCall for a number of years now. Very refreshing to get a call for an insurance review that results in a cheaper price. Used the online chat feature (chatted with agent SK3) Very prompt and courteous and dealt with everything asked. Very good job OneCall”

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Posted 2 months ago

“Timely and very helpful advice from LD7. Would use One Call again if this is the benchmark for customer service via the chat portal.”

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Posted 2 months ago

“I was having trouble updating my car insurance policy but was helped on live chat with AT7 who was extremely helpful and patient. Excellent service, thank you.”

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Posted 2 months ago

“I have just renewed my building and contents insurance with the assistance of **KT7** who could not have been more helpful as well as very patient and to whom I would award five stars at the very least.”

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Posted 2 months ago

“Thank you, TJ1, for your kind, professional assistance.”

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Posted 2 months ago

“Explained about my car insurance. Then went on to explain my DD .”

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Posted 2 months ago

“I had a chat with customer services I got my insurance sorted really quickly and efficiently, thanks so much LG3”

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Posted 2 months ago

“I had a chat with customer services I got my insurance sorted really quickly and efficiently,another year with one call happy customer.MB1”

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Posted 2 months ago

“Called in to find out if One call could match prices off a comparison site - spoke to Caitlyn CB5 who was very helpful and patient,got me a deal way better that the one i'd seen.”

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Posted 2 months ago

“Paige.S was very helpful and great help and friendly and not pushy and was understanding.”

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Posted 2 months ago

“Paige.S was very helpful and great help and friendly and not pushy and was understanding.”

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Posted 2 months ago

“jT3 very helpful”

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Posted 2 months ago

“Customer service 5 / 5”

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Posted 2 months ago

“CH5 sounds like a bot but was obviously a human! Good service and response to questions.”

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Posted 2 months ago

“EW2 operative was very helpful and very patient with me as I was finding it difficult to get a quote for insurance for a new car I am purchasing on Thursday.”

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Posted 2 months ago

“I have been with them some time, and they always look at saving me money on my car insurance, with quick response on the online chat you get with a policy the lady who helped me was very informative, her reference was KS8”

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Posted 2 months ago

“Your agent, SM5, guided me through some tricky areas of my home insurance that I could not have handled myself. The upshot of this meant upgrading parts of my policy, which I was happy to do after Sasha explained the details to me. All in all quite a pleasant experience really.”

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Posted 2 months ago

“Philip, was so very helpful today. I have everything I need within a few mins of spreaking to him. Wish all my experiences with call centres were as good as this. Thank You”

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Posted 2 months ago

One Call Insurance is rated 4.6 based on 411,531 reviews