One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 398,382 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 398,382 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My overall experience with sorting out my car insurance change of address was terribly frustrating. I was on the phone for over 2 hours with the online help, being given the wrong number and then being told my current company would not cover me and I had to cancel and start again!! Ben BBL7 is the only reason I can give a 4 as he was great and really helpful. What I thought would be easy, turned into a real pain! Thank you Ben:-)”

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Posted 1 hour ago

“Have used One Call for many years and have found them very helpful and very competitive on price - wanted to downgrade my insurance for a car I am selling and no longer on the road - Leanne - LE6.Leanne Warren-le6 was so helpful, knowledgeable and helped with my request - she was fast and efficient - I even kept my original insurance package on a month by month basis - very happy - Thank You Leanne”

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Posted 3 hours ago

“OC3 very helpful, quick and easy.”

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Posted 4 hours ago

“LY4 is a diamond! Quick response, understood my needs and resolved all within minutes. What more could you want? Bravo LY4! #onecallalltheway”

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Posted 4 hours ago

“It took 3 transfers but Vienna H was amazing and very helpful. Am very happy with my renewal price.”

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Posted 4 hours ago

“Username JA1 was very helpful with getting me a cheaper renewal”

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Posted 4 hours ago

“Excellent customer service from Jess. Took time to understand my enquiry and was able to help me sort out my motor insurance policy. Most grateful. Thanks, David”

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Posted 4 hours ago

“Very helpful advisors and always get back to you promptly .. ad8 was very informative and friendly Thanks”

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Posted 5 hours ago

“I used the live chat to make an enquiry about my car insurance and spoke to agent LB3 who was fantastic. Lydia was very patient with me and explained everything, she was also very professional and well informed on the product. The end result was a very satisfied customer. Thank you. Please pass my thanks to LB3.”

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Posted 5 hours ago

“LD7 was really helpful when I needed to change my vehicle and the portal would not let me do it due to it being a brand new car”

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Posted 5 hours ago

“Jess JB6 gave me excellent advice while searching for breadown cover for car. The price a very good and affordable. Worth every penny for peace of mind as a female driver. Thanks Jess”

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Posted 5 hours ago

“EK2- very helpful and easy to resolve”

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Posted 6 hours ago

“OC3 was very helpful to me working out my NCB and correcting a mistake which i had made. it saved me money and there was no sense of quibbling even though the mistake was mine. great person and pleased i chose to come back to OneCall”

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Posted 6 hours ago

“Easy to talk to the online person via the portal. Definitely recommend”

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Posted 6 hours ago

“When i had to cancel my insurance for personal reasons, SM2 the person on the chat call was very helpful, understanding and kind. Thank you Sarah M2 (SM2). Kind Regards Roger”

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Posted 6 hours ago

“Brilliant company so easy to use . Great competitive prices. EW2 was Brilliant so quick and found me the best deal.”

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Posted 6 hours ago

“Quick easy and informative”

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Posted 6 hours ago

“I spoke to LE6.Leanne Warren-le6 and she sorted everything out for a change on my renewal she was amazing and went above and beyond on the call to help she really is an asset to your firm”

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Posted 6 hours ago

“I was having issues with the portal so thought I would try the live chat only waited 5 mins and was answered by VH3 who helped me out straight away new what my issue was and sorted with ease was very friendly and quick made me feel very confident and happy all was sorted”

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Posted 6 hours ago

“Customer service was great. I spoke with ly4 and she helped me with my renewal.”

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Posted 7 hours ago

One Call Insurance is rated 4.6 based on 398,382 reviews