One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.64

4.6 Rating 428,839 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 428,839 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“CM7 was helpful in cancelling my policy. The main difficulty I had was actually trying to contact someone. Phone numbers I tried all were not available. Automated voice saying phone number not in use. Once through advisors was good and assisted me in cancelling policy. Found a more reasonable quote. Although money had already left my account although policy not for renewal for another 5days. So was surprised money had already been debited from my account. So await reimbursement of amount.”

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Posted 7 minutes ago

“The customer service is amazing - Elizabeth (EW2) helped me promptly with everything.”

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Posted 12 minutes ago

“JH7 was very helpful and patient which must be difficult on a chat link. Thanks”

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Posted 13 minutes ago

“Agent SP6 My agent was very helpful, offered me a few upgrade options with no pressure to accept, though I did accept some, my whole process was pleasant though the chat was a little slow is responses, it did not detract me from getting a quote on the change of vehicle requested. The new cost was very acceptable and not what I was anticipating. I would recommend One Call, I have been with them for many years and have never had reason to complain and todays experience was no different.”

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Posted 14 minutes ago

“Had to make a change to my insurance policy and spoke to Elliot EF3 who handled my enquiry very expertly and was very courteous at all times.”

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Posted 14 minutes ago

“LD7 sorted my enquiry quickly and very efficiently. Many thanks Lauren.”

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Posted 18 minutes ago

“Agent TH3 - I had some trouble answering questions with the portal so decided to call. I got a very helpful agent. Clearly spoken and helped me with what wasn’t so straight forward through the portal. Explained everything and always checked with me to make sure I was happy before proceeding to the next steps. Definitely happy I spoke with this agent.”

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Posted 27 minutes ago

“Very efficient and quick and easy to change my car insurance over to my new car, bit disappointed with the admin charge”

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Posted 30 minutes ago

“Helpful client thanks”

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Posted 32 minutes ago

“Thanks to lb5 I got sorted after being in contact for the second time”

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Posted 36 minutes ago

“AP1 was very helpful”

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Posted 39 minutes ago

“LE6 Leanne Warren-le6 what very helpful”

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Posted 46 minutes ago

“Lb3 sorted everything out very smoothly no issues”

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Posted 49 minutes ago

“Mx2 sorted out problems from previous operative very quickly and professionally”

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Posted 1 hour ago

“I had a couple of web-chats with One Call to discuss their motorcycle insurance renewal offer which initially was over £50 higher than other offers i had received elsewhere. After providing proof of this, and in a non confrontational negotiation, i managed to get a good deal that i was happy with. My web-chat with Tyler W (TW9) sealed the deal, and this exchange was polite & businesslike ... Thanks Tyler W !”

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Posted 1 hour ago

“Leanne warren was very efficient and helpful sorting my car insurance. Answered quickly and explained everything in a friendly manner. Great customer service!👍”

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Posted 1 hour ago

“HG1 extremely helpful and patient sorting additional cover to my policy. Excellent.”

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Posted 1 hour ago

“Connor, CN4 was a great help on the chat . Thankyou”

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Posted 1 hour ago

“A very quick and efficient service and sm2 was extremely helpful”

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Posted 1 hour ago

“I was very confused as to my insurance cover and i now know what it is and very imprest with the service of the agent. Many thanks.”

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Posted 1 hour ago

One Call Insurance is rated 4.6 based on 428,839 reviews