One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 392,430 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 392,430 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Tommy my advisor tiday was absolutely amazing. He was very professional, patient and helpful. He explained everything so well to me and was so patient and informative. This type of customer service is so important to me as I have had many recent traumatic things to deal with recently (regarding my mother having a stroke) - and therefore, sorting out something (which might so simple to others) was a really big struggle for me to contend with. However, your advisor made this a very easy task for me to handle and was knowledgeable about the car insurance plan and explained it in a very calm, patient way and never once did he become irritated or impatient. It was a pleasant and sweat less experience and I thanked him for his professionalism and conduct. I feel that he should be considered for more senior roles within ‘One Call insurance.’ At the very least, I would like him to receive acknowledgment for his involvement and interaction with me today. I’m 50 years old and work in Mental Health and have a lot of life experiences and I could see that this advisor had the right skills and compassion to work in any customer service industry. I don’t normally leave reviews as it can be time consuming, but I feel he deserves some recognition for today’s call with me. Consequently, I took on another three year car insurance plan and with your company. I believe he is a valuable asset to your company. Many thanks & Godbless Joanna Conry -North Yorkshire (Harrogate.)”

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Posted 1 hour ago

“The agent (TD1) was very helpful when I rang to question my initial quotation, after having searched on a comparison website. The final quotation, which I accepted, seemed very competitive.”

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Posted 1 hour ago

“Very helpful sorting my van insurance and best cover suited to me RM1 - Rylie Manion”

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Posted 3 hours ago

“Live chat was great and staff was very helpful.”

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Posted 3 hours ago

“Changed policy and RW2 was very helpful. Thank you.”

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Posted 4 hours ago

“Good customer service and VFM rates. VH3”

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Posted 4 hours ago

“JA1 Excellent service from a very pleasant chap”

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Posted 4 hours ago

“TW9 - Although doing the job employed to do he was clear in our chat. Helped me understand what was needed to produce 4 quotes. Was highly effective in providing just what was needed for me to go away and make my decision. And made sure throughout I had what was needed. I think even staying on to finish the job. Excellent.”

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Posted 4 hours ago

“Very good service”

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Posted 4 hours ago

“ad1 was very helpful”

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Posted 5 hours ago

“Very friendly and helpful. He did get my occupation wrong which i have tried to correct two hours later but it is still incorrect. Second time was not this person though. Other than that very pleased with the service.”

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Posted 5 hours ago

“Thank you LY4 on chat for your help with renewing my motor insurance today - very straight forward and easy to use chat and even matched my quote from another car insurer!”

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Posted 5 hours ago

“LY4 was so helpful and professional at renewing my insurance and made it very easy for me.”

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Posted 5 hours ago

“Very good communication, fast and helpful. Thank you”

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Posted 6 hours ago

“LB3, excellent service, ferro rocha”

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Posted 6 hours ago

“quick to answer and arrange a quote”

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Posted 6 hours ago

“when i had live chat with customer service staff she answered all questions and given all information i needed however reply was very slow.many thanks.”

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Posted 6 hours ago

“My renewal quote was high in comparison to last year. I used the live chat and was put through to agent SS9 who was extremely helpful and got the price a lot lower which I am grateful for. Also answered all my questions and made me feel confident in the product. A very satisfied customer.”

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Posted 6 hours ago

“KT7 was extremely helpful. Answered all my questions and provided information to help me. I recommend this company.”

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Posted 7 hours ago

“very easy to chat with a representative AR5 and to change vehicles over”

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Posted 7 hours ago

One Call Insurance is rated 4.6 based on 392,430 reviews