“Absolutely terrible customer service. Ordered item 16/01/22, online track still says await pick. status not changed since order was placed! Money taken straight away though. Rang customer service 2 weeks ago and was told they were short staffed. Never will I order from them again, should have learnt my lesson on previous order.”
“Took my money but not sent the goods. I thought it might be too good to be true! How can this happen? I received an email to say the delivery will be delayed but why take my money? Over £100 wasted. They then sent emails saying they were waiting for me to complete my purchase as there were items in my basket. It sounds like a con. Yet another company that is really good at sales but terrible at delivering the goods. I’m going to request a refund via PayPal. Totally disgusted!!!”
“Waiting over a month for my order! They took over £100 from my account charged over the odds for delivery! No emails to explain why, chased customer service again! Somehow they still manage to send me their flyer/magazine in the post!”
“IVE GIVEN 1 STAR BUT IF I COULD OF GIVEN ZERO I WOULD OF DONE
I placed an order over 2 weeks ago they took the £70.00 from my account straight away but so far to date the tracking states its still awaiting picking. Stupidly I didn't read any reviews prior to ordering otherwise I definitely would of avoided. I emailed 4 days ago for a status update but no reply and as they are stock taking now until mid February and let's face it they must have a massive amount of stock to check because they sure as hell aren't sending any out !!!!
So I think its a call to my bank tomorrow
Appalling and disgraceful way to run any business”
“I have placed a number of orders recently with Cox and Cox, one of these was in November 2021, it is now Feb 2022 and I'm still waiting for some of the items.
One order arrived after waiting weeks, most items were fine but I wanted to return a couple. This cost me £15 as they had to be collected by DHL as they were over 60cm. DHL have not arrived today, after me rearranging work and waiting in all day.
I now have to do the same again in the hope they will arrive another day.
While on the phone to Cox and Cox trying to sort this, I asked for an update on one of my missing orders. They couldn't give me an update as they are 'having a stock take' and told me to ring back next week. Useless.
Most items are good quality but be prepared to wait weeks, if not months for delivery.
Will not be ordering again.”
“Dreadful! Ordered item before Christmas as said was in stock. Clearly wasn’t. Asked for a refund which was agreed and now they haven’t returned my money- not answering my emails.”
“I wish I had read some of these reviews before ordering. I have been waiting over 3 weeks for my order and its still not arrived .I have sent 3 emails which have all been ignored. I spoke to a customer service operator (eventually!) who asked me to be patient ! Appalling service from this company.”
“As others have reported on here, it’s pretty obvious this company cannot deal with its orders. I have been waiting over a week, and according to tracking, it’s not even been packed ready for dispatch. I have emailed, but only received a standard automatic reply, called them today, and was told, due to stock checking, It could take an additional 15 days?! Surely if they have such a backlog of orders, they should concentrate all their efforts on getting these done first? I will give them a little while longer, otherwise I’m contacting my bank for a refund, as they are not honouring their delivery guidelines!
I would not recommend these to anyone!”
“Similar to others I have been experiencing a nightmare service with this company
Placed an order 3 weeks ago and no sign of delivery .
They don’t answer emails
Customer service line is useless
Money taken straight away etc”
“Shocking used to be good but
They need to wake up and put
Call centre back in the UK it's
A joke 6 calls to track order
4 calls to dx express.Tried for
A year to get brochure there
Are better companies out there
Who would appreciate your
Business.Ann McDonald.
X”
“Still waiting for an order I placed 2 weeks ago which is only for small home decor items! The status of the order has not changed since the day I placed it. This company produces glossy magazines and make you believe you are purchasing from a highly respectable and efficient company.
Wrong! They charge high delivery charges, take your money immediately and can't be bothered to send your purchases to you in a reasonable time. When you call customer services, they do nothing to help, just make excuses.
What a total inefficient way to run a company. Dreadful!”
“Ordered a mirror on 16/1 payment was taken immediately. Delivery of item on website said 3-5 days. After 7 days I emailed customer services to enquire whereabouts of my order- no response. 4 days later I’ve tried calling them twice and again no response! Have just read reviews from other customers and it seems I am not alone in this experience. Disgraceful way to run a business, if indeed it is a business at all?! I paid on debit card so have today called my bank and asked them to refund my money and take it up with cox directly - which they have agreed to do. I suggest other dissatisfied customers do the same.”
“Picking and delivery times are appalling. 10-14 working days to even despatch an item is shocking. They come across as a reputable large company but with a turn around time for despatch like that they clearly have a long way to go.”
“Absolutely useless avoid them like the plague! Luckily I was paying for my item with Klarna so I’ve paused the payment until my goods arrive, pretty sure they won’t! 🤬😭”
“Ordered in October 2021 , company took my money and no delivery! Delivery commitments made and not achieved. Latest commitment is end of January…. No communication - poor!”
“Placed an order on 8/01/22 sent an email to enquire where it was no reply.
Money was taken out of my account immediately. It is now 25/01/22 and I have still not received my order! Disgraceful service can’t even be bothered to reply! I will not be ordering anything in the future from this farce of a company. Just hope I can get my money back!”
“Same same same as all the other comments, ordered early December and money was taken out, never received the largest most expensive item but did receive the other 2, I sent an email with no response just generic 'very busy' I called and manged to get hold of someone who said I had received it but that he would send another one out! I did receive this item which was nothing like the image, very cheap looking tree but I have kept as it is too much hassle to attempt returning. I am expecting a refund on another item which was faulty (I have paid the return costs) so we shall see if this happens. It was sent a long time ago so who knows. Will not use again for sure.”
“Update on review posted 4 days ago. The company has finally responded to my complaint by email and offered a full refund for unsatisfactory and undelivered items. So it seems that they are honorable if disorganised and short-staffed. Refund promised in next 2 weeks.”
