“My Cricut Explorer 2 is 4 months old, already it quit scorching. Called customer service and they had me try a few things and agreed it was not working and would send me a replacement part. This was Tuesday. They said, I should have it by Friday or Monday. It’s now Thursday and I have not received it and I need it to finish a project I need for Sunday. While the tracking shows it’s held up somewhere, which is not Cricuit’s fault, I fault them for not mailing out parts for machines that are still under warranty by Priority Mail. They mail it the least expensive way and that is not fair!! I see so many problems with the Cricut and a F rating with the Better Business Bureau is very concerning!! Another thing that is concerning is that if your machine is under warranty and you need a replacement, they send you a refurbished one. I asked if I get a refurbished one, does my warranty start again with the receipt of the refurbished one? The answer is no. I think this practice needs to be investigated by The Attorney General’s Office. If I do need a replacement and they send me a refurbished one without an extended warranty, I will be filing a complaint.”
“I wouldn’t recommend anyone waste your time or money with Cricut. They’re refusing to take responsibility for the calibration errors that 1000s of people have ask them to address. They can’t address it, because they would have to recall the systems which would be a lot of money lost. Don’t waste your time or money. They’re just another corporate giant bleeding us all. If I could zero stars I would”
“I placed order for cricut 3 with bundle and access subscription. Received only half of items I should have gotten in bundle. First was told the day after I placed my order, the bundle changed so I wasn’t entitled to those items…then I was told I ordered a mystery box and that is what I should have received. Well, after reviewing my email order confirmation as well as my online account under orders nowhere did it say mystery box I am missing the majority of items that was in a bundle only to be told there was a missing box that got delivered, but that I actually didn’t get it. I am so confused after talking to a customer service representative as well as a lead supervisor, I will not order through this company again I paid over $450 and received partial shipment of what I ordered. At this point I just want to return everything the excitement of creating has disappeared. I have never dealt with customer service that didn’t look to help a customer resolve an issue. I obviously paid for the bundle. I did not get the full bundle was told that I had a missing box, but it was probably delivered at a neighbors house all they had to to keep me happy was simply ship a few items that I did not get in a bundle I paid for horrible customer service. I wish I would’ve read the reviews before I purchased. I see the same reviews with the same complaints that I’m complaining about it’s a shame make sure to let everybody know not to order through this company they don’t stand behind anything. You would think that either in your email confirmation for your order or in their own program that shows your orders. When you login it would give a full description of what was sent to you. No packing slip no description no picture probably because they choose to do this to customers as I’m reading and reviews. Absolutely disappointed!!!!”
“Unbelievably poor product. I spent the extra money to get the best they had to offer and it worked a total of 3 times. Then, the rollers had to be replaced. After replacing (which was a real pain), it wouldn't take in the matting. No customer service, no repairs, no repair parts- absolutely ridiculous lack of interest in the end-consumer. I found one guy that states he repairs with recycled parts, but he wants me to send him $100 BEFORE he fixes the machine.
Spending the high dollar-amount to buy the Cricut was my 1st mistake, sending some dude $100 before he even sees the unit would be mistake number 2. Not happening. Save your money and buy a sharp pair of scissors.”
“Joel Albarian
Mar 6, 2024, 11:53 AM MST
Very disappointed dealing with CRICUT online purchasing system…
I purchased an item on 23 April 2024, but I made a mistake purchase, which I realized just a few hours later..
I called immediately CRICUT support, and spoke to Sara after waiting on the phone 45 minutes (case no 6977113), she told me it is too late to cancel and that I have to wait to receive the item because it is out of her hands. So she told me when I get the item, I had to call support again and ask permission to send it back and that they will supply with a return label..
Finally I received the item 2 days ago on the 4th of march 2024. Today the 6th of march, I called support to get an authorization of return and a return label. It took another waiting time of 45 minutes to be able to speak to somebody, named Biba, she was very gentle and helpful, but the system that Cricut has is terrible, after she asking me several questions and creating another case no 7003044 and asking me to take pictures of the purcel I received, which I did not open, and sent the pictures to her with a lot of difficulty, another waste of time of nearly 2 hours on phone…
Now she finally told me that I will get an authorization within 24 hours by email so only then I can return the item…. Then again I have to wait another 45 days to get back my credit for this item I purchased by mistake and changed my mind to buy it within 10 hours of ordering it online.
So CRICUT collected the payment on my card on the 23 April 2024, and I am supposed to be refunded in 3-4 months time…
I find this terrible purchasing from CRICUT online, I usually buy from AMAZON, and return or cancellation is immediate, not to wait 3-4 months …
Terrible service to buy from CRICUT, I will never buy again…
Joel Albarian
514-655-5076”
“The app is so bad. Never connects to the device , the amount of times you have to delete and add the app again. In this day and age should not be okay. Fix the app.”
“Financial problems like everybody else!! I haven't used the silly machine for a year but I have been charged. I talked to supporter and they canceled my subscription . Checking my credit cards I realized that I have been paying subscription again for 8 months and they refused to give me money back!!!
I canceled my subscription again and removed my credit card.
I feel I have been stolen by CRICUT $200 !!!”
“Be very careful with what financial information you give to Cricut for your subscription ! I canceled and they continued to charge my card . I called customer service and they said they could find no account under my name . They said all they could do was put a note in the system . Well that stopped the payments for about 5-6 months then last night I get a notification they started up again . Called my b and and canceled m y card then called recut again . They still claim I have no account and they have no record of removing my $$ . So now there's at least 2 bucks gone . If you cancel - cancel whatever card you used as well !”
“I have spent over 3 hours just trying to make a purchase with Cricut.com. It was more like a bait and switch situation. I've never purchased with this company and was excited to order my first bundle. After having the constant offers to use my Affirm to pay at zero percent offered by Cricut and through Affirm, I get to check out and it turned into a small nightmare saying you can't use Affirm because it's taking on a $9.95 design space package on to my $362 order. Called and spent an hour with online assistance to be told you really can't use Affirm when they include their subscription with the package. Insane! Don't offer it and don't mislead the public! I had heard horror stories about their customer service and now I understand. They included 0.99 off my order as a 10% discount. I had also subscribed for the $50.00 off first order and never received that either. I just don't want to see other honest consumers be mislead with them.”
“Terrible customer service...cancelled my subscription and got charged for 6 months after. They told me I could get a 3month credit only..bit they chose to give me 1 month because I should have noticed it!!!
Terrible”
“I have been using cricut for almost a year now without any issue. They keep doing a rebooting every once and then and the last one mess up every thing for me, I called and the representative that I have after waiting 1 hour and half made me delete the old software and upload a new version, we try so many things,nothing works. After more than a hour,she finally asked me to send her videos so she can send me a replacement,which I did. The replacement came after 12 days and I installed without any issue. 2 days after I m trying to print some labels and the same issue that I had with the previous machine occurred again, I called cricut and this lady literally use me as the guinea pig for over an hour,trying different things and watching by zoom,violating my privacy,I run a small business so I depend on labels to sell, so I tried to go along. After more than a hour again trying different things,she was keeping asking me to try some others things,I lost it. She says she will put a credit on my account so I don't have to pay for 3 months but they actually have a bug that some customers complained about and they are trying to fix it . Cricut is $10 a month,how do you think $30 will make up for the money I lost for those weeks I couldn't sell ? And why in the library of shenanigans would you make me try so many things when I told you already that I did those with the previous lady and it wasn't working? To finally telling me is a bug that you guys trying to fix ! Can you guys pay for the products that have been sitting here all along? Do you understand that I lived through my business? Which means bills to pay ! I m just disgusted!”
“This is the worst cutting machine everything is very expensive but that is not the worst thing the program never never works like they said. The costumer service is terrible you can wait hours for a answer and never works. They don’t like to know that the program is terrible sometimes are very mine. Is a waste of money and time. Really bad option to buy.”
“Cricut Design Space is horrible. Why would one pay for it........!! Also have to close Program because it freezes. Machine itself is a dream but that's it.
Wouldn't recommend, see what else is available to you.”
“I ordered a Cricut for my wife as an anniversary gift. The order was placed on the 7th of January, and as of today (February 4th) I still haven’t received my order.
My order has a tracking number that says “the carrier has received a request from the shipper and is about to pickup the shipment “. The problem is that I received that update on January 9th and it still hasn’t changed.
I have called over a dozen times, first just to check on the order, then to ask what the extended delay was about and how they planed to resolve it, finally I called to cancel the order. So far I have been unsuccessful in all my attempts.
Cricuts “experience makers” are trained to sympathize with you then lie to save the company face. I have been told everything from: “the package was delivered but you were not home to receive it” to “the package is lost in our warehouse” to “it is with our special delivery company that doesn’t provide tracking numbers” every time I call I receive some vague excuse followed by the promise that it will be delivered “very soon” or “shortly”
After three weeks of this runaround, I called to cancel my order, guess what? They wouldn’t allow me cancel the order because it “has already shipped” and I’d have to wait until I receive the package to return it to them and then be refunded.
I am at my wits end!! I will never do business with this company again, and would advise anyone that wants a Cricut to order from Amazon or go get one in person at Hobby Lobby.
I now call them every day when they open and request a call back from a manager.”
“Glad I didn't purchase this Explorer Air2. It was a gift. The only thing this iscut and honestly, i can do a better job with scissors. You create your design and print it on your own printer then try and line it up on the Cricut and this machine is supposed to cut it for you. I wasted so many sheets trying to get it to cut my design correctly. I ended up using my own scissors for the stickers. And customer servicer was really lame when I called to get help with setup on my computer. Also told me it couldn't be set up on your phone, but my daughter came over and had it up and running in about 30 minutes. This is a waste of money in my opinion. But I willl sell it on FB to some other sucker! LAME!”
“My cricut maker 3 stopped working. After speaking with customer service I was informed this is a problem machines have been having and to submit a video of it and they will send out a replacement machine and a return label for the defective machine. It’s been 8 days and I have received nothing. I have been told for 8 days my replacement is processing. I could literally go on Amazon to the cricut store and purchase a new one and have it within two days so I’m confused after 8 days why you haven’t replaced my broken machine. But you definitely kept my hard earned money that paid for it. This is an error on your end. This was not a user error. This company lack integrity, honesty and willingness to fix issues in a timely manner. But don’t worry they are EXTREMELY fast to take your money and give you the run around about how speaking with a supervisor won’t give you any different answer. I’ve been led in circles for 8 days and by many different people. I have emailed numerous times and called numerous times. I use my machine for work and now have had to cancel orders. I will have to refund all orders that were placed for Valentine’s Day now as I will not have the time nor THE MACHINE to make these. They are effecting my livelihood and don’t care yet my purchases have helped their pockets. Disgusted with this company as a whole. At this rate give me a full refund and I’ll send your broken cricut back.”
“Ordered the cricut maker 3 bundle and did not receive everything I was supposed to. Customer service claims those items were optional for purchase, however the website says it is included. Called multiple times. They are clueless and provide poor service. Was told a supervisor would be calling me. They called and then said a manager would resolve the issue. I am still waiting on a call back and for this to be fixed. Extremely disappointed in the company and service I received.”
“maker is one of the worst products I have ever owned, and the support is nonexistent. It works once in a while for print and cut but you will waste a lot of supplies getting one to work. Absolute junk. Do not buy, you will be wasting your money.”
