CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great efficient shipping and quality is premier. Only thing when shipping overseas shipping might be cheaper and min the UK sales tax.”

Helpful Report

Posted 10 years ago

“Used cruise a few times now and find the company easy to deal with and the one time I sent something back because it didnt fit they refunded my account within days.Would recommend to others as I will keep using this company”

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Posted 10 years ago

“Should not be paying £6 delivery for an item at such a high price. Otherwise good purchase.”

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Posted 10 years ago

“Normal , because delivery day was not quick enough!”

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Posted 10 years ago

“Have purchased a number of items from this site. Communication from retailer is great. Reminders on delivery progress is really helpful. Will continue to shop here.”

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Posted 10 years ago

“I'm trying to return as its too small but can't log in”

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Posted 10 years ago

“I was happy with my purchase however I feel Cruise need to look at the delivery costs, I am sure they could use a courier that provides a less costly service.”

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Posted 10 years ago

“The ordering process was very easy and item was dispatched very quickly. I would have given five stars if the courier had given a one or two hour delivery window as other couriers do, instead of just the day of delivery. The first delivery attempt wasn't made until 1630. A subsequent delivery was made four days later around 1530 meaning someone had to waste a whole day off waiting for the delivery.”

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Posted 10 years ago

“Received goods lovely packed but no invoice I need to return can I have a invoice to return one of them please Marie daly”

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Posted 10 years ago

“The on line purchase was easy however the delivery via Yodel was extremely frustrating - they insisted they tried to deliver twice and left cards but not at my address. I had to contact them daily until delivery was successful on the third attempt - this was following the parcel being held to check the address after my first complaint. In total a 4 day delay!”

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Posted 10 years ago

“All well,delivery is not the quickest though”

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Posted 10 years ago

“Was happy with the service tbh I reviewed the review on the net n was ally of bad comments but I ent got 1 bad thing to say n I will be using cruise again”

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Posted 10 years ago

“Ive always found the service i get from cruise to be really good but im afraid i really grudge paying the £6 delivery charge after paying hundreds of pounds for my item. Most websites have free delivery on orders over a certain amount. Free delivery would have earned cruise 5 stars from me”

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Posted 10 years ago

“JUST TO LET YOU KNOW THAT YOUR SERVICE IS GOOD”

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Posted 10 years ago

“Very pleased - was a bit concerned when I read the reviews from other customers.”

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Posted 10 years ago

“Postage is far to expensive £6 for 1 tshirt is ridiculous”

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Posted 10 years ago

“you have good quality products but you do not present them or package them to the same standard try ordering an item from harvey nichols they send it to you in a very high standard of packaging and presentation and choice of how you want it packaged better presentation required or customers will shop somewhere else harvey nichols”

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Posted 10 years ago

“Just wish when I pone customer services someone would answer the phone and be put on hold for at least 25 minutes and still no answer”

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Posted 10 years ago

“Fantastic bargains but you need to know your sizes as it costs to deliver and send back.”

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Posted 10 years ago

“Good Service.”

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Posted 10 years ago

CRUISE is rated 3.9 based on 11,534 reviews