CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed order cancelled 2 items from order which were and still are available and said they are out of stock. Emailed regarding the cancellation of items and when availabd to buy and payed for y not sending still no reply from customer service team. Took 10 days to process order. Customer service number nobody ever answered after hour wait and phoning constantly. Very disappointed.”

Helpful Report

Posted 10 years ago

“I did not receive an email confirmation of my order. 9 days later I received one to say it has been dispatched not received them yet. When I called customer services it did not work or the phone was picked up and then put down. I had to call the Glasgow shop to try and find another number. Having looked on facebook this has been an ongoing problem for many months. Also emailed but never received a reply. I own a boutique and would not have many customers if I ran it as you do yours.”

Helpful Report

Posted 10 years ago

“Considering the high postage charge (granted this has been refunded) it took over a week for me to receive my order! And the day of the delivery the company used don't provide an am or pm or even narrow it down. I waited in all day as I needed the delivery and it came at 8.30 pm. The items were great but the delivery service has totally put me off ordering again”

Helpful Report

Posted 10 years ago

“Decent prices on goods but slow delivery time and poor returns service. Also poor customer service if you need to call.”

Helpful Report

Posted 10 years ago

“I have to say I am not happy, ordered a pair of trainers on Tuesday the 2nd of December you charge £6 postage and it is the 7th and still no parcel, had no emails about a delay from you at all, not great service.”

Helpful Report

Posted 10 years ago

“I am unable to review the product as it hasn't arrived yet. Communication has been very poor - if I had received free delivery but having paid delivery I would assume delivery would have been made within a week so I won't placed a 2nd order elsewhere as can't risk delivery time”

Helpful Report

Posted 10 years ago

“I have sent you numerous emails and none have been replied to, my order was also delayed twice Soo I could not wear what I had bought to my brothers wedding so overall poor service.”

Helpful Report

Posted 10 years ago

“Placed order 27th November and it's still not arrived. Meanwhile tried to phone - no answer - and emailed a number of times and no reply. It's now 6th December - apparently order has at last been despatched so hopefully I'll see it soon. I have ordered from Cruise before with no problems so ut is probably just pre Xmas / sales related busy period that is causing the delivery time problem. However, it is the complete lack of communication from customer service that is most concerning.”

Helpful Report

Posted 10 years ago

“Service was good until I received the items! My polo shirt was too small and cruise didn't have the size up in stock and then I'm told i cannot change it for something else only a like for like or diffrent size! And you can't take goods into a store to exchange I find this so much of an inconvenience something so simple made so hard try to call customer service and it's a dead line I definelty won't be using the online service again”

Helpful Report

Posted 10 years ago

“Terrible customer service! Never get a reply! Delivery is extremely poor. They continuely blame the sale yet all other companies with big sales don't fail on delivery. Maybe ask for some tips!!! The price you are paying for the clothes you would expect a much better faster and professional service. Anyone buying from here should by with caution.”

Helpful Report

Posted 10 years ago

“I still have not received my dress which is very disappointing. I have made 3 calls to the courier Yodel who have said they will advise their depo re this. Meanwhile the funds of £88.00 have been taken from my account. Can you advise me on what to do next as this is very frustrating. I ordered the dress on 1/12 and it was with courier 4/12.”

Helpful Report

Posted 10 years ago

“I received my item it was scratched on arrival. I tried to ring the phone number which does not work there's a recorded message then line goes dead. Also emailed no response. Posted item back as I want a replacement one without a scratch as its for Christmas. Also I believe that my return p&p should be refunded as it is not my fault the item has had to be returned”

Helpful Report

Posted 10 years ago

“I was very disappointed with this experience, I ordered 3 things, then 2 days later received an email saying that only 1 of my items were in stock...”

Helpful Report

Posted 10 years ago

“Item came with 2 security tags attached to it not happy at all”

Helpful Report

Posted 10 years ago

“I still have not received my goods , poor service as u required the dress for Saturday past !”

Helpful Report

Posted 10 years ago

“I am still waiting on my order. Still had no email as you can gather I am really unimpressed and will not shop with cruise online again!.”

Helpful Report

Posted 10 years ago

“The package was so poor!!!”

Helpful Report

Posted 10 years ago

“Hi there, There were two points which affected my experience of Cruise. I ordered my Belstaff cost as a result of being invited to redeem the 30% off through your mailing list. I felt aggrieved that just two days later you offered the same discount plus vouchers to everyone so I really should of waited .....I would welcome receipt of such vouchers as my spend was high. Postage, I was suprised that you charge for postage on such big atv orders...... I would welcome your reply Regards Jim Wheatland”

Helpful Report

Posted 10 years ago

“I have two problems with Cruise which will probably stop me buying from them again. Firstly inaccurate sizing and secondly having to pay for returns: I bought four items of DKNY knitwear - all the same size – all described as a ‘regular’ fit - yet the each one is a very different – two or three of the items will have to be returned. One item is so small it would not fit a child. Now I have hassle and cost of having to pay for returning the misdescribed items. Most online retails don’t charge for returns.”

Helpful Report

Posted 10 years ago

“Ok not sure if I'd shop again”

Helpful Report

Posted 10 years ago

CRUISE is rated 3.9 based on 11,534 reviews