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Currys Reviews

2.0 Rating 3,481 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,481 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Currys Reviews

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Mrs McKay
Unverified Reviewer
“Terrible terrible terrible .... Warranty & guarantee void on 11 month old TV .. TV missing in transit .. Returned in worse condition ...”
Helpful Report
Posted 9 years ago
David
Unverified Reviewer
“I have had many problems with currys,for different items i have bought,i have lernt my lesson buying anything from their..staff are cheeky,they think they know it all returning faulty items etc I never buy nothing from currys,i go their and look at things and buy them elsewhere”
Helpful Report
Posted 9 years ago
Sheela Harper
Verified Reviewer
“I wanted to email to let you know what an amazing member of staff you have. His name is James Hughes at your Aintree branch and when I went today to buy a TV it was a pleasure to have him advise my husband and I. His product knowledge was fantastic and he was able to guide us through the myriad of deals and offers advising what the technical detail actually meant. His level of customer service was brilliant and I would highly recommend any friends I have to visit and ask for his help.”
Helpful Report
Posted 9 years ago
Amanda Miller
Verified Reviewer
“Received a coffee machine for Christmas which was scratched and dented, I went back to Milton Keynes and was initially sent to the wrong desk for a return. Not a good start. We waited 40 minutes to be told none in stock but they had a different colour which I didn't want hence why we asked for a white one for Christmas. We then asked if we could order the product and collect at our local store in Loughboroguh, this wasn't possible. Visited the Loughborough store today and it took the girl 15 minutes to even acknowledge me standing there which annoyed me. I had to ask her if she was serving to which she replied 'what is it you want' I replied saying I wish to exchange the coffee machine so she said to go and find the correct one, I then returned to the desk and said I wanted to open the box to make sure there was no dent or scratch on the machine. She looked at her collegue a young girl who was equally useless and unhelpful and replied if you open the box you have to buy it. This is absolutely disgusting, so she is basically saying that if if was dented I would have to take it home with me! She then tried to charge me the new price which I couldn't believe because it was an exchange. These staff need some people skills and customer service training and not to be so rude and unhelpful and it wouldn't help to smile and look they they give s*** about the customer. I spoke to the manager and he said he would be having a word. I shall never buy anything in this awful store ever again.”
Helpful Report
Posted 9 years ago
Mr McCarron
Unverified Reviewer
“Ordered a range cooker end of October and was given a delivery date which was 5th December waited in all day then phoned up to find out where my delivery was only to be told the cooker is not even in the country even though I had a time slot . Had another date about 19th December got a text saying it will be delivered on 23rd I phoned again to say not convenient and was told to rebook after Christmas I called again 29 th December to be told the cooker had been sent back to belling and nobody knows why have been on the phone 3hrs today and keep being fobbed off and passed around loosing it now but they don't seem to care wish I had never bothered with curry sauce as you can't speak to customer services would give less then 1 star if I could”
Helpful Report
Posted 9 years ago
Peter Jones
Unverified Reviewer
“Bought an integrated dishwasher and paid for installation. Engineers arrived but unable to install as it had a plug and old one was wired directly into wall. Phone rep was rude, telling me I should have read the product specification but the specification said nothing about the plug. New engineers arrived several days later and installed but forget to fix to kitchen unit, therefore when I opened the dishwasher door the whole unit came out. New engineer arranged for a whole week later. Called to say he'd be at the house at 0815 but arrived at 1715 but we had left as I had advised Currys we were out in the afternoon. Re-arranged appointment for another week later when they eventually came and fixed it in. Totally unsatisfactory service. Wrote to Currys requesting refund of installation but they have refused. Would not advise anyone to use Currys installation service and will never use them again.”
Helpful Report
Posted 9 years ago
Tom
Unverified Reviewer
“Reserved an item online but when I went into store the next day I was told there would be a 10 minute wait before some one could bring my items out. Why did I reserve oline when it would have been faster just to grab one off a shelf. There seemed to be a few people waiting on reserved items. To top it all off when I finally got my item and left all the alarms started to go off as they had not deactivated the security tag.”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“good with taking faulty / unsuitable equipment back but staff are not too well informed about product, one particular sales girl gushed about the dual port / band whatever on a device, when I asked her what that meant see just looked blank and admitted that she didn't know, I go there because I'm lazy it's my own fault I suppose.”
Helpful Report
Posted 9 years ago
J Blackledge
Verified Reviewer
“Extremely poor service, appalling customer care and insults from staff. I've paid for a new 50 inch Samsung TV and removal of my old TV. The job was supposed to have been completed on 21 December but I'm still waiting for removal of the old TV. Currys have now failed to collect on 3 occasions. The new TV has been left propped up in its box against the furniture in my lounge. It takes up to 30 mins to get through to the contact centre, who frankly can do nothing as the distribution centre seems to be a law unto itself and will deliver or not depending on the whims of the drivers. They came this morning and failed to get out of the Lorry and just drove straight past. They promised they would come the last job and this hasn't happened. Don't trust this company, they don't deliver and don't care.”
Helpful Report
Posted 9 years ago
Janet Healey
Verified Reviewer
“I ordered a washing machine and paid for recycling. It was delivered on time but the delivery van said it had no room to take the old one and that Curry's would phone me the next day to arrange a pick-up of the old machine. I had to phone them, taking over 15 minutes of my time as their customer service does not have enough employees to deal with queries. They gave me a day and time to collect it and even texted confirmation, but it was not collected. Now I am trying again to have it collected and have been waiting over 30 minutes to speak to the correct department. Will it be collected this time? I doubt if I will ever go to Curry's again for a purchase. JH Stockport”
Helpful Report
Posted 9 years ago
Gary
Unverified Reviewer
“Staff on you as you walk in the door don't get a chance to look before a pushy staff members there in your face back off when a customer wants help they will look for it”
Helpful Report
Posted 9 years ago
Bhat
Verified Reviewer
“After 7 days of waiting period of LED TV, they call up and say they don't have stock hence can't deliver the product at promised/discussed day. More so customer have to call upon the number which by default takes 25-30 minutes to connect. Already paid to them and have no choice but to wait whenever they have stock available and can deliver. Regret to choose Currys”
Helpful Report
Posted 9 years ago
Hazel Denman
Verified Reviewer
“I bought 2 ipads online on 30th November for Christmas presents. They have been 'lost' so Curry's need to 'investigate' which will take til mid January. I requested they provide the goods I have paid for and carry out their investigation separately but got nowhere. Awful customer service and will now have 2 disappointed children for Christmas. Avoid Curry's at all cost!”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“Delivery men refused to take old appliance away at time of delivery, even though we had paid extra for this to be done!!!!!!!”
Helpful Report
Posted 9 years ago
Sarah
Verified Reviewer
“Bought an iPod on black Friday - received an email a week later to say there was an issue with my order and someone would contact me, no one contacted me! another week went by, I called the helpline after waiting 40 mins to speak to some one, turns out they have no stock of the item and wouldn't until the new year! The guy on the phone was no help, my options were to wait for the product or get a refund and buy it in store at a more expensive price!”
Helpful Report
Posted 9 years ago
Mr Robert More
Verified Reviewer
“I am disgusted with Currys, i had to take my YOUVIEW box back as it was not working, the Know How chap said it would be about 7-10 days and they would ring me when it is ready , after 7 days i called the shop and was told it had been sent back to HUMAX for repair, so i waited a another week and rang again but could not get through so i rang the number on my work sheet which happened to be customer service and was told that she could not help, after a very heated argument i asked to speak to some one higher and was put through to tech dept he said he could not help but said it is best if i phoned HUMAX, which i did, once again i was told they could not help as they had no records of my box and sugested i rang Currys, after several attempts i eventualy got through ,this time i was told that my box was ready for collection and had been for 11 days as it was repaired in store and was never sent away and that they had rang me 4 times and left messages on my answer phone, my answer phone had not been on for the last month so they could not leave any messages at all. We pay for this Know How service every month and this is how you get treated, a very unsatisfactory service by all departments.It will be a long time before i spend money at Currys”
Helpful Report
Posted 9 years ago
Ronald Mackintosh
Unverified Reviewer
“Bought a heat pump tumble dryer online, arrived when it was to but it was damaged so taken away again. Would you believe they cancelled order then and never told us!!. I contacted them to see when I was getting new one delivered as they still had my money (Several e-mails and 2 X 30 mins plus phone calls later) I managed to get other one ordered with a delivery day settled, Another day of work but no dryer it eventually arrived the next day no removal from packaging just dumped in kitchen and the delivery guys were of. Shocking service was eventually contacted as a result of my complaints on line given £5.00 goodwill payment. Guess what I shredded it as I will never use currys again. We should have learned after our previous purchase of an HP laptop now only 5 months old and been for repair now three times they will do anything and everything to squirm out of replacing it, unless you have bought there extended warranty, hellow its under manufacturer warranty the first year. AS I SAID NEVER AGAIN WILL USE CURRYS”
Helpful Report
Posted 9 years ago
Phillip Partridge
Unverified Reviewer
“This has been my worst ever experience of online shopping. We ordered a New World Gas Cooker 3 weeks ago and booked the delivery and connection for December 12th. On the morning of the 12th we received a text message to say that the delivery would be between 3pm and 7pm. all good so far. 30 minutes after the text message my wife took a call from KNOWHOW to say that the item had not been delivered to them by the manufacturer and they would let us know when they would be able to deliver it to us. I was out when we received this call and decided to ring KNOWHOW and find out what was going on. After waiting on the line for 25 minutes I finally got through to a machine asking me to press 1 for this and 2 for that, and after another 5 minutes I eventually got through to a human voice. The lady was very polite and after some investigation from her she explained that the cooker was in their stockroom in Lincolnshire...... so it was available but they were not going to deliver it. She then came up with some other dates for delivery which were not acceptable to me so politely I told her what they could do with their cooker and explained that I would like to cancel the order. She proceeded to cancel the order and explained that I would get an email confirming this; as yet I have seen no email. She told me that the money(which they have had for the last 3 weeks) would be put back into my account within the next 3 to 5 working days, I explained to her that it had only taken them seconds to take it out of my account so why couldn't they put it back in seconds, apparently it’s down to the banks. I just wish I had read the reviews before I had ordered from Currys, as I said at the beginning of this review it has been my worst ever experience of online shopping and I will never use this company again. I'm afraid if they don't sort themselves out very soon they will go the same way as that other famous electrical retailer COMET. Would I recommend them.....? MOST DEFINATELY NOT.”
Helpful Report
Posted 9 years ago
Rebecca Miles
Verified Reviewer
“Appalling. Having made (for us) an expensive purchase of a condenser tumble dryer we were very disappointed to find it did not dry the clothes! It didn't even warm up. It was useless. We had no more money and a family's clothes to wash and dry before work and school. 'No problem', we thought. Stupidly, it turns out. 'Curry's will just repair or replace - IT SAYS SO ON THEIR WEBSITE'. Wrong. They offered to repair it, some 4 weeks later. Hmmm, lots of damp clothes between now and then, Curry's. Sorry, that doesn't work. We'll have to go for a replacement product then please.' Since then we have had several different versions of the script read to us with increasing impatience and discourtesy. One operative even hung up after repeating that a manager was not available to speak to us. We were left completely out of options, more than £300 out of pocket and without any way of drying clothes at the wettest time of year. No humanity, no compassion, not even any common sense. We have had no choice but to go to our credit card company (thank god we always use them for large purchases!) to begin a dispute. They have much more financial clout than us and might, therefore, be listened to. Eventually we hope to get our money back that way. We still have no way of drying our clothes. To add to our incredible frustration, the tumble dryer in question is still available through Currys online, with next day delivery. We can't afford to buy another dryer before we get the money back for this one but we will NOT be buying anything from Currys again.”
Helpful Report
Posted 9 years ago
Simon Clark
Verified Reviewer
“I ordered a Bosch oven and hob from Currys - brilliant products but what has to be the worst ever customer service I have ever heard of. Nothing arrived when promised, promised calls were not made, the cooker was installed incorrectly and damaged but Currys do not want to know. I went all the way to the CEO who just passed it back down the chain. We are still waiting for this to be sorted out after several weeks Whatever you do NEVER buy anything from Currys / PCWorld”
Helpful Report
Posted 9 years ago
Currys is rated 2.0 based on 3,481 reviews
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