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Currys Reviews

2.0 Rating 3,511 Reviews
24 %
of reviewers recommend Currys
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2.0
Based on 3,511 reviews
Shipping & Delivery
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Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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David
Verified Reviewer
“Bought a dishwasher from Curry's. Paid a considerable fee for delivery, fitting and removal of old dishwasher. Asked sales staff if I had to do anything. Answer was "No, the engineer will sort everything out". First delivery date was not possible.Spent 25 mins on hold before I could rearrange delivery. Unfriendly 'Engineer' and mate arrived 30 mins late in a beat up white van , pulled out old dishwasher and announced that the original water pipe wasn't long enough so he couldn't fit the DW. Couldn't understand why a decent firm wouldn't carry spare pipes in their van but they didn't so I had to tour the local DIY stores to get a longer pipe PDQ while they waited. Managed to get a rather long replacement which 'Engineer' fitted but didn't cut to fit so there is plenty of spare pipe. Took original pipe with him so I cannot be sure that wouldn't have fitted. 'Engineer' then stated that electric cable wouldn't reach plug socket and suggested that we used an extension cable. Not very happy about the safety of this idea, but when dishwasher was fitted the cable reached the plug socket with plenty of length to spare. Began to wonder about water pipe. Engineer left without testing the dishwasher. Sales staff at Curry's had assured us that test would be done. Contacted Knowhow and, after 15mins, on hold was able to register a complaint. Received a totally unsatisfactory reply by e.mail today with no offer of payment for the pipe,my petrol or my time.”
Helpful Report
Posted 10 years ago
Leanne
Unverified Reviewer
“I reserved an item at my local store and was told it would be ready within minutes. I'm appreciative of the fact it's not going to be minutes, but after going to the store 2 hours later and the product was not ready at the collection point, as advised, I was rather annoyed. Not a major issue but I was then asked to follow the assistant away from the desk to half way across the store and told to wait. Another employee then appeared, then tried to sell me additional items. He then took me to the till to pay for the product and it took another 10 minutes of waiting before the item arrived. Extremely poor to not have the item ready for collection after 2 hours but to also lead me around the store for no obvious reason, I found ridiculous! I decided to go for the collect service to ensure getting the product quickly, but next time will order online to avoid travelling for such dreadful service.”
Helpful Report
Posted 10 years ago
Richard Ruddy
Verified Reviewer
“Purchased a vtc5911nb (tumble dryer) which arrived without any fuss on the 31st of December 2015. Wife used it and said it was great but it was noticed that sheets rolled up into a tight twist and wouldn't dry properly. We discovered that the machine had NO reverse spin during the run and bigger items like sheets needed to be taken out and untwisted before continuing the cycle. Phoned Curry's and they passed us to Hoover who then passed us back to Curry's who again passed us back to Hoover...... Eventually got told a replacement machine would come and I did not. More phone calls and refund apparently on the way because they never warned customers that machine had no reverse spin. Told us they would phone back to arrange a pickup date and no call back occurred. On the Saturday we had some washing on and were going to dry some small items when we got a call from Curry's. Their van driver was 15 minutes away and coming to pickup the dryer. Clothes ended up on the radiators and dryer was taken away. Told refund would arrive promptly so we bought a new dryer for delivery a couple of days later which came and is running perfectly. Just checked my banking online and found that the refund has NOT arrived and I will probably get bank charges as a result since I am now in the red. To add insult, Curry's have not updated the stats for the vtc5911nb to include the lack of reverse spin so other customers will also be duped into buying it.”
Helpful Report
Posted 10 years ago
Melanie Meredith
Verified Reviewer
“Ordered a tablet/keyboard with currys on 5th November for a Santa Claus present. It was hp pavilion x2. My child opened it on Christmas morning only to find the keypad wasn't working. I brought it back on 28th December and they sent it away for repair to be back the 8th Jan. They wouldn't give me a refund or replacement as they said it was over the 28 days. I collected it again on 8th Jan only to find out the webcam didn't work and it wouldn't charge. I brought it back on the 9th jean only for it to sent away again. The docket said it would be back on 20th Jan. I have rang them and the machine said there was a waiting time of 6mins I have been waiting 20 mins. My child is disappointed as he has not got using his Christmas present. Maybe it will be fixed in time for Easter and we can say it is a present from the Easter bunny. I will never buy anything from this store again please don't you either!”
Helpful Report
Posted 10 years ago
Ettore Ricci
Verified Reviewer
“Awful experience, I bought a new cooker and it has been delivered damaged twice in two weeks and then I have to wait for the third without a compensation, they said sorry but it is not enough, it is simply awful.”
Helpful Report
Posted 10 years ago
Denise
Verified Reviewer
“Order a gas cooker for an 87 year disabled lady to be delivered on Monday 11/01/16. Supposedly in stock item - website on Sunday 10th said item to be delivered on 11th. At 10.30 website info vanished and after calling customer care number, I was told this was not happening - no reason why - very rude and unhelpful - no Manager available to talk to either. A text to my mobile followed about an 1 hour later informing me that delivery would now be Monday 18th - no explanation or apology and no call back from Customer services. After talking to the Ladys' carer we agreed to have this delivery and once again, checked last night on website. Delivery confirmed for today between 14.35 and 18.00 so again, another day of work to help with this delivery. Checked website @ around 9.am and a message was now left there stating - WE NEED A QUICK CATCH UP ABOUT YOUR DELIVERY - PLEASE CALL 03445611234. After calling this number i was told again - sorry your delivery is not coming we have no stock !!!! Absolutely disgraceful service - no phone call and if i hadn't checked online, we would have been waiting again. No response from two emails sent, no phone calls, no nothing - USELESS CURRYS !!!!!”
Helpful Report
Posted 10 years ago
John Cochrane
Verified Reviewer
“Went to local shop to buy a tablet. Female assistant kept pushing various add-ons despite me telling her many times I wasn't interested. Given I had made it clear, she still insisted on giving me the spiel with the comment I'm only explaining it - a bit rude. Got to the point if she said one more word, I would have shopped elsewhere.”
Helpful Report
Posted 10 years ago
Steve Watson
Unverified Reviewer
“I purchased an lg55uf680v smart TV from St Andrews quay in hull, when I got home I realised it was to big for my room and was making my daughter feel ill. After 2 days I went in and explained my issue and asked if I could have a refund, I was told that because I had opened the box that I couldn't return it. I asked to speak to the manager who told me the same thing. I wasn't even offered a smaller set or a bit less money on the refund as I had opened the box. I will now have to sell it privately. I have bought items in the past from curry's and haven't had an issue, but at almost £700 this leaves a bitter taste. I will go to currys again but only to look at something before buying it online cheaper. Regards”
Helpful Report
Posted 10 years ago
Mrs M Cruddas
Unverified Reviewer
“Bought a Samsung television from the Weybridge store yesterday. The salesman asked whether we would like their Knowhow Plan and explained that for £7.90 we would be covered for repairs etc. for 5 years. I asked whether it was a one-off payment and he said it was. Driving back home I looked at the Plan and discovered that it was actually a direct debit payment of £7.90 per month for 10 months, and then we would get the cover for 5 years. This is an overall premium of £79 which we would not have agreed to. We were deliberately MISSOLD this plan and now have the big bother and frustration of cancelling it!!”
Helpful Report
Posted 10 years ago
Hanka
Verified Reviewer
“Ordered an American style fridge freezer on Sunday for delivery on Tuesday the 12th January as per their website, only to be told upon payment confirmation that they are unable to deliver until Friday (very frustrated at this point) . All delivery dates on their website were incorrect as advised by their customer services when I phoned to check on my order!! After a week of waiting the delivery finally arrived BUT was told at the door that they only deliver to door step and not inside and delivery men returned the fridge with very bad attitude and maner, saying that for safety reasons and their policy they don't deliver inside. Nowhere does this say on their website!! After complaining to customer services, who were of no help and were only able to rearrange the delivery for next day with no guarantee that it will be delivered inside .... very dissatisfied, disappointed and unhappy with currys. Not buying anything with them again.”
Helpful Report
Posted 10 years ago
James Clay
Verified Reviewer
“ordered some software from them. item arrived but box was completely empty and damaged. phoned up and was told a replacement would be sent. nothing arrived. phoned them again and they said they hadnt sent replacement but promised would send that day. Nothing arrived again. Phoned again and told the same. In the end i got fed up and asked for a refund. Now chasing for a refund time and time again.”
Helpful Report
Posted 10 years ago
Alan Brown
Verified Reviewer
“I have just contacted the call centre in relation to know how policies I have with them, after holding for 15 minutes ny call was answered and after giving advisor my name and informing him of my issue I was informed that I would have to be transferred as he could not deal with this or give me another number to call. I informed him that I called the only number on the internet for them and I was not prepared to call another number and be on hold again and asked to speak to a manager, as I was on the review site and was not prepared to be passed from 1 department to another as other customers were, after about 5 times of asking I was put on hold for a manager. The manager finally came to the phone and asked my name, by this time was very angry as had already given it to advisor, and explained issues to him, who informed me he had to contact another department, again on hold, he then came back and informed me what the 2 live policies were for, I asked if any paid up policies were showing and we got into as heated conversation and I was asked to provide information about these but I stated that he was looking at a computer with this information. I had enough of this person and asked him to put me through to the correct department to allow me to speak to them and on 2 seperate attempts he could not put me through this department and the first time he blamed a syztem error. As I type this I am still on hold to speak to this department and this is 1 hour and 20 minutes. Come on Currys what type of service is this to give your best asset, YOUR CUSTOMER, I think I will be taking my business elsewhere as I dont think I canget any worse customer services.”
Helpful Report
Posted 10 years ago
Mrs Sandiford
Unverified Reviewer
“Very bad customer care!!!! Delivery-Terrible!!!! The worst experience I ever had . I have spent 3 hrs on the phone on 7 occasions trying to get an answer and everyone gives you a different story”
Helpful Report
Posted 10 years ago
Sophie S
Unverified Reviewer
“We ordered a washer dryer for our tenant, who has been without a washing machine for two weeks now, thanks to Curry's. We paid for it to come on a Saturday, when we had time off work to let the fitters in. We waited in the car outside the flat for 5 hours as we had been given a 10.00 until 14.00 delivery slot. It did not come and the delivery tracker randomly changed to the next Tuesday, having informed us it was on its way already. We called customer services and had to wait on hold for almost half an hour and then spent another 40 minutes on the phone trying to resolve this issue, racking up a high phone bill. We were given no reason why this had happened, and no effort was made to rectify it, other than being given another extremely reliable 4 hour slot. We were then PROMISED and GUARANTEED that the washer dryer would come on Tuesday. My partner's mother has taken a day off work just to wait for it, now only to be told it is being delayed until Friday. Again, no reason has been given. This is absolutely appalling. They have now wasted 4 people's time and money and the tenant is now on our back about it. It is unacceptable. The past two times, I have ordered with Appliances Online and they have been EXCELLENT. They have come exactly when they say they will and even ring you 40 minutes before to let you know they are on their way to you next. The only reason we used Curry's is because my partner organised it. We will not make the same mistake again. Use AO, don't use Curry's, even if it works out cheaper. It will probably work out more expensive in the long run when you are having to reimburse launderette bills, pay for people's petrol and racking up huge phone bills, trying to follow the equally as useless complaints procedure who have offered us a mere £20 compensation and then rudely told us to take them to the small claims court if we weren't happy. Reading through, it seems that a lot of people are having bad experiences with Curry's. This is NOT good enough.”
Helpful Report
Posted 10 years ago
T Dade
Verified Reviewer
“Ordered a dishwasher to be delivered yestewrday delivery cancelled at 4oclock told delivery would be today 2nd drop.Itried to track delivery on website but it just said on its way. After 20 mins on phone i was told sometime this afternoon. It duly arrived at 1 oclock but the driver said he did not fit dishwasher doors, someone else would have to come out to fit it. Tried to call got through to Sheffield and got through only to be hung up on twice.”
Helpful Report
Posted 10 years ago
William Myles
Verified Reviewer
“Reserved an Apple iPod Touch at my local store to collect and pay next day. Arrived and presented my printed copy of order and reservation number. An assistant said he would collect from the store as I waiting at till. The item arrived and was handed to the cashier at the till. I paid my £149 and left the store. All good so where is problem I hear you say... After Christmas my wife asked.....please to you have the receipt cause I have not opened it and would like to exchange it for an I pod touch... that's what I bought you I said.. no you have an Apple I pod nano @£119. We checked the original reservation and also THE TILL RECEIPT stating I purchased the Touch @ £149. Now I accept the wrong item may have been picked up from the store but why did the till operator not spot it and why would it ring through the barcode till as an I pod touch. Make your own mind up. Make sure what you order is what you collect. I will shop at my slightly more expensive independent next time.”
Helpful Report
Posted 10 years ago
Graham
Verified Reviewer
“Ordered a fridge freezer to arrive on Sunday morning and had text off currys to arrive between 7am and11am. No sign of the item at 12 o'clock so I phoned and spent 40 minutes on the phone passed to 3 different people. When it did turn up it was left in the middle of the kitchen unopened even though currys say we'll unpack your product and dispose of the packaging for you. Customer service very poor”
Helpful Report
Posted 10 years ago
Leon Fryer
Verified Reviewer
“I am currently on hold and have been transferred 3 times over the last 1 and a half hours !! Brand New tumble drier doesn't work and trying to exchange it has become a nightmare, how you stay in business treating customers this poorly is beyond me, I will NEVER use currys again.”
Helpful Report
Posted 10 years ago
Eileen Breeze
Unverified Reviewer
“Purchased a hotpoint washing machine £229 in the sale in the past week. Nothing wrong with the machine, quiet and seems suitable, but however the instructions are not for the faint hearted. Very complicated instructions. Nothing is put over easy. Spent nearly an hour looking at the various switches etc. And then only found the solution by accident certainly not from the booklet.be aware of this because the instructions will drive you mad. R. Breeze”
Helpful Report
Posted 10 years ago
Marion
Verified Reviewer
“I purchased a washing machine in mid -November from Currys. The machine arrived on the correct day and was installed. However the machine was faulty (wouldn't drain, spin or complete a cycle!). So I called Currys, and there the nightmare begins... It took about 3 days to get through to someone because (a) the call waiting times are around 20-25 minutes and even then you may not get through (b) the only option for dealing with a faulty machine on which you need a refund takes you through to the manufacturer - who then tells you that you have the wrong number (c) if you eventually get through to a Currys person, you are told they are the wrong person. Eventually I get through to someone who can help me. I have to go back to the inside of the washing machine and copy down the serial number. I'm not near the machine so have to do this and call back. After many failed, frustrating attempts I get through to someone at the call centre. The refund is sorted out and I'm told I will be called back to arrange a collection date. No one calls back. 4 days later I again go through the ordeal of trying to get through to someone at the contact centre. Eventually I do. They tell me the collection should have been arranged at the time of the refund and that no one had been scheduled to call me back. He arranges for collection of the washing machine. It wont be for over a week. Eventually they come and take the machine. A few days later I get a text saying I will be getting my refund. It is now December 15th. A month after getting the washing machine. I wait for the refund. Nothing. Eventually I call up on December 24th I also send and email to customer services. After much too-ing and fro-ing I'm told I will be refunded by the end of the day and that I'd get a call back to confirm. Surprise, surprise, no call. I get a response to my email on 26th December saying I would be getting my refund. After Christmas I check my account, no refund. I've been checking every day and STILL NO REFUND. I write back to Customer services on 2nd January asking where my refund is. No reply. I'm still waiting. Currys YOU ARE APPALLING. I will never ever buy anything from this store again. Nothing. Not only have you failed to refund money that you owe me - and have admitted you owe me - your customer service is non-existent. Its not just about the sale. The service is critical too. Take a look at John Lewis - that's how professionals operate.”
Helpful Report
Posted 10 years ago
Currys is rated 2.0 based on 3,511 reviews
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