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Currys Reviews

2.0 Rating 3,512 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,512 reviews
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Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Cheryl
Unverified Reviewer
“Went to Hull Curry's at St Andrews Quay, got a Manfrotto tripod priced at £49-99, got to the checkout and was £75-99. The tripods had been priced wrongly, lots of confused faces, came away without the tripod. Get it right Curry's and if you get it wrong then have the decency to give items to customers at the price on the product. Staff quick to pounce on you to earn commission when you enter the store, yet confused with mistakes and don't want to get involved”
Helpful Report
Posted 10 years ago
Edward Hester
Unverified Reviewer
“bought a 48 samsung smart tv at 459pounds in currys sale .took it home and tested it.the picture was faulty on all modes .pink hue on screen.immediately took it back. spoke to manageress she said they would need to test it half hour later this guy takes it out of box plugs it in and turns it on. picture has pink hue on screen. manageress has a look at and says oh i will have to phone samsung give me your name address and telephone no.at this point my patience snapped and told her under consumers right act i would lodge small courts claim citing her and currys for refund plus costs.she replied oh give me your credit card and you will get your money.after she gave the refund receipt she said have a look around store see if you fancy anything else. i replied your joking i have been in here nearly onehour and that will be the last time i set foot in currys coatbridge or any other stores of that group.appalling customer sevice.”
Helpful Report
Posted 10 years ago
John Burton
Unverified Reviewer
“Avoid buying from here if at all possible. You might be lucky, but if you are unlucky enough to purchase faulty goods the after sales service is appalling. Paid £865 for a computer and was unlucky in that it was faulty from the beginning - microphone did not work. Unfortunately only discovered this on 29th day after purchase, Currys would not replace or refund, but sent it away for repair etc etc. Came back 4 weeks later still faulty and they wanted to send it back again! John Lewis for any electrical purchases from now on.”
Helpful Report
Posted 10 years ago
Leo Sayers
Unverified Reviewer
“Phoned currys today to get an engineer out to look at a broken dishwasher. When I told the person on the phone it was ten years old he flatly refused to help 'in case they need to order parts' what! How hard is it to order parts! Alex who answered the phone said 'it's not that we don't want to help we follow strict guidelines and anything over 8 years is not worth it' They didn't even ask what the problem was which is plumbing and may not need any parts. Alex came across as we he didn't want to help and didnt give a dam - so much for customer services. Reading other reviews shows a similar bad track record. Shame on you currys!!”
Helpful Report
Posted 10 years ago
Chris
Unverified Reviewer
“The email i have just sent to customer service. waiting for reply I purchased a lenovo desktop computer in November 2014 from a currys store in Corby (NN17 5DT). Everything was working fine until the back end of last year, October/November time when my computer stopped turning on. I went into the Corby store and they were really helpful and able to send it off without to much hassle. Perfect. Until i got LIED to! When my desktop computer had been returned to store to be collected, i was informed by the person handing me back the computer that it had been unrepairable and therefore was given a brand new computer (same model etc). Around 2 weeks ago, i went to turn my computer on to use it, when it would not turn on, i then smelt burning and realised that my computer was alight inside of it and letting off a lot of sparks and a bit of smoke. Once i had taken the cable out the back and blew the remaining sparks out, i took it into your Corby store to be told that there was no damage to it inside and that the best they could do is send it off and see what the repair man would say. Upon being told this, i told the person serving me that this was a brand new computer (as i had been told) and therefore it would have only been a few months old. I was then informed that infact it was the same computer that i had purchased in November 2014 and the first time i had sent it off it had been repaired. LIE NUMBER 1! I was then sceptical about sending it off as the first time i had sent it off, the repairmen had kept it for around 3 weeks and i had important college work to do which i missed the deadline, which i know isnt at all any ones fault. However after explaining this to the person serving me, i was told in fact that the first time round that it had been sent off to the repairs was from the 1st November 2015 to the 8th November 2015. I know this can not be so because i had other work to complete by the 27th November 2015 which i could not do as i had no computer. LIE NUMBER 2!! I then proceeded to ask for the manager upon speaking to the manager and I was informed by him everything i had said relating to the repair and replacement of my computer was incorrect thereby implying that i was not telling the truth. At this point i had to leave the store as i was getting very annoyed and angry at the fact that i was not being taken seriously! Along with this, i am deeply concerned at the fact that one of your products caught a light and even though there was no damage to anything else or person(s), it could have been a serious incident if i had not detected the sparks and flame straight away. As a customer who spends a lot of money in your stores around the country and encourage people to go to your stores themselves as i had thought that you were a good, caring and good priced company, i am now having seconds thoughts and wondering weather i should take my spending elsewhere.”
Helpful Report
Posted 10 years ago
Neil
Verified Reviewer
“Had a dishwasher delivered and when unpacked after holiday found the door was damaged although the delivery packaging was not, so this was clearly a manufacturing fault – the dishwasher had been packed with a damaged door. Phoned Currys, got transferred to Beko. Spoke to Beko who said “damaged on delivery” speak to Currys. Phoned Currys and was told to speak to Beko to get “an uplift number”. Phoned Beko who said “damaged on delivery” speak to Currys. I said I had and Beko said tough we won’t help or send an engineer to repair it. Phoned Currys and told to speak to Beko to get “an uplift number” and so explained that Beko refused to help. This is where the problem began. Currys told me I could have an exchange or refund. I wanted an exchange but the dishwasher was out of stock until the following week. I was told they would phone me back to arrange the exchange or I could phone back on the day stock was due in. So one hour of phone calls made, and was left still waiting for a resolution. I phoned back on the date given and was told the following: The person I had spoken to the week before had “misinformed” me. They could see a record of my call, but the notes written by the Currys adviser and the recording of my phone call had been “archived” and irrespective of the offer to exchange or refund the terms and conditions meant that it was now too late to return the dishwasher. I explained that a promise had been made to me. Currys accepted this, but….. the person I had spoken to the week before had “misinformed” me. After another 40 minutes on the phone, Currys refused to help, referring me instead to terms and conditions. Their final offer was to refund 15% of the purchase price and would not accept a return of the item because it was damaged. Reading other reviews I see the “the person you spoke to doesn’t work here anymore” excuse is a common one. Buyer beware, despite being a high street shop Curry’s are not a reputable company. Don’t waste your time and money, unless you are willing to go through the pain of claiming under section 75 of the Consumer Credit Act.”
Helpful Report
Posted 10 years ago
Malcolm Chambers
Unverified Reviewer
“Curry,s cannot be trusted.Their advert for free fitting, delivery and removal of old appliance applies to only one machine. Samsung Washing machine.To know this you would need to spot the small Samsung logo. Only found out when cost for above were added to the invoice.Sales staff only explained whn challenged.”
Helpful Report
Posted 10 years ago
Jess
Unverified Reviewer
“Tom in the Maidstone branch was so helpful. Went out of his way to try and find the camera we wanted and was overall amazingly helpful! Better than the staff at the Medway branch who after stating it was not in stock just walked away.”
Helpful Report
Posted 10 years ago
Susan Howard
Unverified Reviewer
“Will never buy from this store again. Bought Hoover product. After first use their was a burning smell and upon inspection the belt had broken inside so the brushes were not turning. Returned the item to Currys in Croydon and were basically treated like criminals trying to commit a fraud. Although we had the broken belt with us as proof they insisted on taking the machine apart (incase we were lying). They had to call the Hoover manufacturer for an authorisation code, the whole scenario took around 40 minutes. There was no apology. We finally got a refund. Never again....”
Helpful Report
Posted 10 years ago
Paul Ryder
Verified Reviewer
“Ripped off by a Curry's Rentsmart agreement - We paid £1,161 for a £299 washing machine - Rep takes advantage of a new mum - Rep incompetent - We don't own the machine - Appalling customer service I'm very disappointed to report that we have been missold a washing machine rental contract by Curry's. I have only recently reviewed the agreement to find that it is an agreement designed for businesses. We paid £1,161.40 to date to rent a washing machine that costs £299 to buy. My wife had our little boy with her after a difficult child birth. She needed to source a washing machine for our flat, went to Curry's to buy one and was sold a hassle free agreement where we could rent the machine for a fixed monthly sum with a service contract to take away any problems that may arise in the future. The rip off sales rep: When buying the unit the sales representative at the Poole branch was aware of the situation, location of where the machine was needed and by all account took advantage. - Supplied a complex contract for her to sign (knowing that there is no way she will read this with a very young baby by her side!), - failed to highlight a 40% increase of rental rate if we did not provide insurance details - failed to highlight that the deal is designed for a business which she is not - failed to record the details correctly so that the machine could repaired through the aftermarket "Anything Happens" contract. The first time we needed to use the "Anything Happens" service contract we were unable to get the service engineer out because the address on the contract did not match where the machine was located. Spent hours trying to speak to an appalling customer service. I'm sick of dealing with Curry's. After further research this evening I have found a BBC "Your Money Their Tricks" story on this exact method of ripping off customers. After chasing Curry's for a few weeks to get this issue resolved they offered us a sum of money to cover the cost of the remaining contract (£116) but are very happy to leave us ripped off by £862 (to date) and we still would not own this washing machine because it is a rental! There was also no mention of who will pay the cost of returning the machine which by all accounts this could be to Rentsmart in Manchester! This offer was declined as it is a horrible way to fob us off after being missold a very expensive deal to a new mother with a crying 1 month old baby. The matter is being taken further. What a horrible company with nasty people in store and in customer service.”
Helpful Report
Posted 10 years ago
Helen Davis
Unverified Reviewer
“Don't buy washing machine at currys. I went to the Cheltenham store to buy one. I asked to look at the manuals of the machines I was interested so I could look at the wash cycles etc and choose the best washing machine for me. I was told NO we don't put them with the machine _ store policy. How can I choose I asked if I don't know what's best for me. No answer. Any way I left the store. Bought my washing machine from ao.com free delivery, free removal of my old machine and all the information I needed to choose the washing machine best suited to my needs”
Helpful Report
Posted 10 years ago
M
Verified Reviewer
“Moved into a new house with no white goods so needed a fridge-freezer, cooker and washing machine at short notice. Ordered all three from Currys as they claimed that they could be delivered within a couple of days and installed at the same time. Unfortunately when the day came the washing machine was missing (the delivery men didn't know why - turns out it was held up at the warehouse for some reason) and the cooker couldn't be installed as there was no RCD in the kitchen, despite there being power points and the Curry's website claiming that their trained installers would do all the correct wiring, etc. They never asked if there was an RCD and if I had known that would be a problem I would have sorted it in time, or got a gas cooker (as I did in the end). Anyway, I called them and ordered another washer to be delivered next day and for the previous cooker, washer and installation charges to be refunded. Washer arrived next day and was installed and I got another cooker from a local store installed straight away (wish I had contacted them in the first place!). Ten days later it turns out Currys had not refunded me the £90 installation charges so I had to call them again and get the refunded. They were always good on the phone and did refund the money in the end but the whole experience was poor, in that I got one of three goods that I needed at short notice, despite their claims that all three would be delivered and installed, and had to chase them for refunds. I wish I had just used a local hardware store and would not recommend Currys to anyone.”
Helpful Report
Posted 10 years ago
Rita Clark
Verified Reviewer
“Please don't buy from currys,I I bought a washing machine, and it was installed by them, when I used it for the first time it was making a banging noise and when spinning sounded like a train . I phoned them up and they said it wasn't lenalled at fron, so they did that. Then when I used it a second time, it was still making same noise, so know how cam out again, and said it was the rear not levalled. When I used it again it was still making the noise, so out they came again and then not said it was faulty, and bearings had gone. So the manufacture would have to change me out, so they came out today, and said bearings and drum was faulty. But could not replace it as it was over 28 days old, and because Currys had taken so long t find this out, Currys were responsible. So now Currys are saying they will have not replace or refund my money. Although this was a faulty washing machine when sold to me. And their was their fault not saying this when they first came out to me, so I shall non ever buy anything again from Currys, poor customer service etc. And a broken Washing Washine they say won't replace”
Helpful Report
Posted 10 years ago
Gabriela
Unverified Reviewer
“Never ever will buy anything from Currys! We buy washer& dryer because we need dryer and and just after 5 days we came back to change it cause when we on dryer it start after while chemical smell over all house. But they refused us. We even order servis who check and write report that machine chemical smell from rubber but no way they refused plus manager from Burnley Store was very rude and laugh to our face that he will not help us. Never ever!!! Go to other shop when you can return stuff within 2months even without reasont. But Currys not change the stuff even u came back next day with reasont!”
Helpful Report
Posted 10 years ago
AD
Verified Reviewer
“Ordered washing machine from Currys which proved to be one of the worst decisions we have ever taken. It left us (i) without a washing machine for a long period of time, (ii) hefty laundry bills, (iii) hefty emergency electrical bill, (iv) over a dozen long and frustrating phone calls to Curry’s and Know-How, (v) two wasted Sundays, (vi) one lost half day holiday, and worst of all (vii) huge mental stress and frustration. On delivery, engineers claimed that the socket needed to be rewired for them to be able to install. They would come back on the same day to install the appliance. We looked for an electrician to come for an emergency call-out and fix the problem. Called knowhow said that she will get someone to come back to complete the installation the same day. Called again, and this time, he said that no one could come on that day…and worse…no one was meant to come from the start! We had to schedule another installation date. Engineers came and (apparently) installed the appliance. Before leaving, my husband asked them if they have removed all the bolts. They said that “there are no bolts in this machine” and that they “tested” it and it is working fine. Within 5 minutes of the machine being on (at low spin speed), it started making such a loud noise that everyone in the household was startled! The machine was vibrating so hard that everything on the table was falling over, and everything around it was shaking (including the granite, the wash basin, etc). My husband tried to hold the machine in place for 2 seconds (thinking it probably has not been fitted properly) but it was just wasted effort. We had to turn off the washing machine. Customer rep said that it is an “installation” issue only and will send someone over to fix it. Informed them of severity of the problem and that it is unlikely to be just an installation issue, but the machine just sounds faulty. Rep said that he will send the installation team to have a look, and if there is a problem with the machine (and not the installation) then we will have to call back. Engineers came and to our (and theirs as well!) huge surprise, shock and utter disbelief…there were BOLTS still in the washing machine!!!! How on earth can two qualified integrated washing machine fitters / installers NOT remove the most obvious and visible thing is beyond my (and anyone else’s) understanding! How on earth they “tested” it and said it worked fine with a bolt in the machine is on another level altogether! Engineers told us that they would report it back and that we will then receive a call to arrange for a replacement. They said that the appliance is not fit for use anymore, so they cannot install it. Called Know-How again and all we got was a “sorry”. Informed us that the washing machine we have is out of stock so they cannot do the replacement. We asked to speak to a manager about this and the whole horrible and frustrating experience we have had with Currys and Know-How so far but manager refused to pick up. Anyway, loads of call promises from KnowHow but not one single call back. We had to call every single time and be faced with the same horrible service. Still no solution provided to my issue and no news from Currys or KnowHow. Absolutely disgusted!”
Helpful Report
Posted 10 years ago
Chris
Unverified Reviewer
“I have shopped with Currys on many occasions, and every time I've had an issue. More fool me for continuing to shop there. I've had problems with both the instore service and delivery in the past (recent past may I add, in the last 9 months). Incorrect information given instore costing me an extra £200 for another product, to deliveries not coming on the day they were supposed to. Most recently I walked in to the Tamworth branch of which a few weeks earlier I spent just under £1000 on a new TV, only to be told they won't match a deal that John Lewis had in their store despite being told on the phone that they would. Needless to say I walked across the road about 200m and purchased from John Lewis...... And got 3 YEARS FREE INSURANCE thrown in on the Apple Mac Mini as I went in during a special promotion day. Please note, John Lewis also have 2 years warranty as standard in comparison to Currys who only have the manufacturers 1 year default option. Do yourself a favour...... Go to John Lewis as you will get a better deal. John Lewis staff also have more knowledge and speak to you much more like a human. CURRYS, YOU WILL NEVER TAKE ANOTHER PENNY FROM ME!”
Helpful Report
Posted 10 years ago
Paul Hackett
Verified Reviewer
“Washing machine broke down, had purchased a extended warranty, have been without a washing machine for 35 days, so much for the 14 day promise of a new machine if they can't fix it, and they know there is a registered disabled person in the household, shame on Currys. "know how" should be called "know nothing do nothing"”
Helpful Report
Posted 10 years ago
Lee
Unverified Reviewer
“Went into my local currys to buy a soundbar, I had my eye on either a bose or Panasonic which had a £90 trade in offer, the website said "trade in ANY old speaker product Inc old radios. I asked a member of staff about this offer and I was told you HAD to trade in a soundbar and not what the website states, couldn't be bothered to argue and asked for the bose aswell .... I asked what size optical lead came with it and he was very quick to say "they only give you bare minimum" an and gestured with his hands that it was under 50mm. ...... then it came ...."I can sell you a £50 fancy gold optical" he said... no thanks knowing that is way over the top , upon opening the unit at home I found the supplied optical was more than adequate at 1.5mtr long.... So my advice is when you shop with currys do your own research before and don't listen to a word they say as they don't know about products they sell and will lie to you ...”
Helpful Report
Posted 10 years ago
Suzy Shaw
Unverified Reviewer
“Don't know where to start so think its best just to say to potential customers of Currys there is a reason why their reviews are so bad and to take note. Usually items purchased are expensive so for peace of mind IMO you are best going to a company that have a positive feedback”
Helpful Report
Posted 10 years ago
Fiona
Unverified Reviewer
“Ordered dish washer from currys paid for installation and recycling of old machine. After about 2 minutes of trying they gave up trying to unplumb the old one and told me I needed a Plummer! They said The water wouldn't turn off, yet they didn't open all the taps or allow Sufficient time for the water that was in the pipes to drain out. Never been a Problem fitting the dishwasher before which was only 18 months ago! They said to call currys again when a plumber had been and fitted a new valve and they would come back another day. Told them to leave the new dishwasher and I would sort it all myself ! Appeared to me that the fitters were not qualified to do anything with water/plumbing and just couldn't be bothered . Now left with the old dishwasher plumbed in and the new one in the middle of the kitchen and have to find someone who can fit it for me, and have to find away to get rid of the old one! Not impressed”
Helpful Report
Posted 10 years ago
Currys is rated 2.0 based on 3,512 reviews
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