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Currys Reviews

2.0 Rating 3,517 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,517 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Chris
Unverified Reviewer
“I have shopped with Currys on many occasions, and every time I've had an issue. More fool me for continuing to shop there. I've had problems with both the instore service and delivery in the past (recent past may I add, in the last 9 months). Incorrect information given instore costing me an extra £200 for another product, to deliveries not coming on the day they were supposed to. Most recently I walked in to the Tamworth branch of which a few weeks earlier I spent just under £1000 on a new TV, only to be told they won't match a deal that John Lewis had in their store despite being told on the phone that they would. Needless to say I walked across the road about 200m and purchased from John Lewis...... And got 3 YEARS FREE INSURANCE thrown in on the Apple Mac Mini as I went in during a special promotion day. Please note, John Lewis also have 2 years warranty as standard in comparison to Currys who only have the manufacturers 1 year default option. Do yourself a favour...... Go to John Lewis as you will get a better deal. John Lewis staff also have more knowledge and speak to you much more like a human. CURRYS, YOU WILL NEVER TAKE ANOTHER PENNY FROM ME!”
Helpful Report
Posted 10 years ago
Paul Hackett
Verified Reviewer
“Washing machine broke down, had purchased a extended warranty, have been without a washing machine for 35 days, so much for the 14 day promise of a new machine if they can't fix it, and they know there is a registered disabled person in the household, shame on Currys. "know how" should be called "know nothing do nothing"”
Helpful Report
Posted 10 years ago
Lee
Unverified Reviewer
“Went into my local currys to buy a soundbar, I had my eye on either a bose or Panasonic which had a £90 trade in offer, the website said "trade in ANY old speaker product Inc old radios. I asked a member of staff about this offer and I was told you HAD to trade in a soundbar and not what the website states, couldn't be bothered to argue and asked for the bose aswell .... I asked what size optical lead came with it and he was very quick to say "they only give you bare minimum" an and gestured with his hands that it was under 50mm. ...... then it came ...."I can sell you a £50 fancy gold optical" he said... no thanks knowing that is way over the top , upon opening the unit at home I found the supplied optical was more than adequate at 1.5mtr long.... So my advice is when you shop with currys do your own research before and don't listen to a word they say as they don't know about products they sell and will lie to you ...”
Helpful Report
Posted 10 years ago
Suzy Shaw
Unverified Reviewer
“Don't know where to start so think its best just to say to potential customers of Currys there is a reason why their reviews are so bad and to take note. Usually items purchased are expensive so for peace of mind IMO you are best going to a company that have a positive feedback”
Helpful Report
Posted 10 years ago
Fiona
Unverified Reviewer
“Ordered dish washer from currys paid for installation and recycling of old machine. After about 2 minutes of trying they gave up trying to unplumb the old one and told me I needed a Plummer! They said The water wouldn't turn off, yet they didn't open all the taps or allow Sufficient time for the water that was in the pipes to drain out. Never been a Problem fitting the dishwasher before which was only 18 months ago! They said to call currys again when a plumber had been and fitted a new valve and they would come back another day. Told them to leave the new dishwasher and I would sort it all myself ! Appeared to me that the fitters were not qualified to do anything with water/plumbing and just couldn't be bothered . Now left with the old dishwasher plumbed in and the new one in the middle of the kitchen and have to find someone who can fit it for me, and have to find away to get rid of the old one! Not impressed”
Helpful Report
Posted 10 years ago
Sara Gillott-jones
Unverified Reviewer
“I would enter a minus star if it was an option. My parents had a freezer delivered 6 months ago and the delivery men dropped the freezer and badly damaged their wooden floor. After spending over a hundred pounds on their very expensive telephone number and having to source four quotes for a new floor (should have been 2 but currys lost the first 2), sending in photographs and doing everything they asked, they were finally sending someone out today between 11-3. My parents have waited in all day and guess what.....no-one turned up!!! This company is a joke and they should all wear clown masks!”
Helpful Report
Posted 10 years ago
Nigel Neather
Unverified Reviewer
“Very poor returns. Queues for returns at Cheltenham branch very frustrating. Many staff in store seemingly doing very little. Staff on tills with no customers not willing to help Ben on the returns desk was having to deal with all returns, collections and repairs. He was so hard working The customers queuing for returns were all so angry, some declaring they will never shop at curry's again. This was Tuesday morning, not a busy Saturday.”
Helpful Report
Posted 10 years ago
Francesca Rawlings
Verified Reviewer
“Ordered wash machine 28th Jan Was delivered with a party missing 29th Jan Called know how who reported it Called them again because I hadn't heard anything about what they were going to do to fix it They report its been ordered Called again a week later as I hadn't recoded part They said it wasn't available for a couple of months They then reported they couldn't order me a knew one as they had to speak to engineers on Monday (it was a Saturday) Then said they would defiantly call me Monday to check it had been sorted, they did not call me. Then got a text saying a reference number on 16th Feb for me to get a new one, I have been on hold 28mins now waiting to speak to the correct person, after being transferred to several people who couldn't help me. Never ever buy anything from Currys the customer service is truly terrible”
Helpful Report
Posted 10 years ago
Vadym Gurevych
Verified Reviewer
“I would like to express my deepest dissatisfaction with the appalling customer service demonstrated by the staff of your store in Swindon Greenbridge. My wife and I came to the store on her birthday, the 9th of February, as she wanted to buy a Kenwood KMC030 machine. We spoke to the sales consultant Lance, who talked us through the features, and completed the finance application form when we agreed to it. The store didn't have the machine in the warehouse (even though the Google Shopping site shows it as Limited Stock), and only had the demo model. So Lance told us he would order the machine and it would be in the store on Sunday, the 14th. My wife is really into cooking, and she really wanted the machine sooner rather than later. However we agreed to wait until Sunday to get the machine (pick it up from the store). We were promised a call. Sunday came, and no calls came with it. So at about 3pm we decided to visit the store to pick up the machine. However, when we arrived, we were given no machine whatsoever. And no apology for not informing us of the delay either. We were only told the machine would be available on Tuesday the 16th. Needless to say, today, on Tuesday, no calls were made by Currys to inform us of the status of the order. So my wife, again, came to the store to pick the machine up. Needless to say, she could not do it as the machine was simply not there. More than that, when she arrived into the shop, she saw Lance, who, having seen her, quickly disappeared in the rear of the showroom. My wife has now been to the shop 3 times, and was told the machine would be there on Thursday, the 18th. We have been deeply disappointed by the lack of communication, false promises, expectations which were not met. We would like the machine ASAP, meaning RIGHT NOW. I can not believe such a big retailer as Currys is unable to source it from another store or supplier / manufacturer. We would like an official apology from the general manager of Currys Greenbridge, Swindon, for appalling customer service provided by their staff.”
Helpful Report
Posted 10 years ago
SMITH
Unverified Reviewer
“COMPLETELY DISSATISFIED Wish I'd listened to friends and family who said DON'T USE CURRYS Could not submit before giving rating. This DOES NOT reflect my opinion.”
Helpful Report
Posted 10 years ago
Sharon Thomson
Unverified Reviewer
“Currys in Berwick upon Tweed, the worst customer service experience I've ever had. Went home and ordered a new washing machine from Ao. Com”
Helpful Report
Posted 10 years ago
Karen Rooney
Unverified Reviewer
“Bought a TV 3 months ago from her the pixels went they removed it to the warehouse and refused to repair it said it was damaged intentionally bearing in mind it was on the wall and I have no little ones. I went to bed on Thursday night and TV was off until I came in on Friday afternoon in that state. The delivery driver was very rude and arrogant and said he was told he was picking up a 42 inch when its 65 laid the TV down on its screen on my sofa banged it when he took it out and uncovered in pouring down rain I am absolutely livid ive seen loads of posts over the pas few weeks how bad the TV these are selling are now I know why and will not be buying from here agan!!!!”
Helpful Report
Posted 10 years ago
S
Verified Reviewer
“This is what it's like ordering a washing machine from Currys. Delivery drivers arrive. They proceed to:  1. Initially refuse to install the washing machine, saying they had only been booked to deliver, forcing me to call Currys to sort it out (installation had already been paid for) 2. Crash their delivery van into the washing machine they were delivering, damaging it  3. Speak very rudely to both myself and each other on numerous occasions  5. Tell me they only had 10 minutes to be off site (how can they deliver, install, check, and remove that quickly?)  6. Spend less than 30 seconds hooking up the new machine,  failing to notice their was an issue with the water line connection.  7. Initially refuse to take my old machine away forcing me to call Curry's to sort it out (again) 8. Did not check machine was working, only pointing at it slowly spinning and saying "that means it works", ultimately leaving me with a non functioning machine  Several days later another driver arrived to look at the machine. He proceeded to:  1. Angrily berate me for not having answered the phone when he called "20 times" (he was calling the wrong number in spite of both my landlord and myself separately calling Currys to give them my mobile number and their call centre assuring me it was "in the notes."  2. Tell me how the first crew that delivered my machine must have been "Asians/Indians"  3. Tell me he wasn't racist before complaining about how angry it made him when he delivered to people who couldn't speak English properly. About two weeks later Currys agreed to deliver a replacement machine between 1:00 pm and 4:59 pm. They didn't show up. At 6:00 pm, when the delivery had still not arrived, I called in and was told that the drivers were "stuck on another job" but they were sending out another van to finish off various jobs and that I would receive a call on my mobile within 20 minutes. I never received a call. Around 7:45 pm, the driver apparently arrived, called my elderly landlord's number, and began yelling at him about my no longer being there. My landlord pointed out that he was almost 3 hours late, and he became verbally abusive. My landlord asked him to discontinue his verbal abuse and the driver hung up on him. Delivery was rearranged for a couple of days later between 16:00 and 17:00. Instead, the delivery drivers arrived at approximately 3:00 pm. When I explained on the phone that they were early, and I wasn't there, they told me that they didn't know why they had been sent, since their shift ended at 16:00 and that I would have to reschedule again. I refused to accept this, and he eventually reached an agreement with his depot to return. When the delivery men arrived they proceeded to initially refuse to install the washing machine or remove the old machine, saying they had only been booked to deliver. Pretty incredible when you consider they were delivering/installing a replacement.  I emailed Currys describing my experience and asking for compensation for the inconvenience and additional costs that resulted, but not only did they refuse, they also refused to even discuss it with me further since my landlord had purchased the machine (I'm the one that was repeatedly inconvenienced). You might save a bit of money buying from Currys, but I think it's worth asking yourself what your time and aggravation is worth. John Lewis will be the ones getting my money.”
Helpful Report
Posted 10 years ago
Robin
Verified Reviewer
“Poor online and Customer Service I purchased a camcorder and care plan before Christmas on sale. It was never delivered and Currys didn’t known when it could delivered. I was annoyed and cancelled the order. At the time of cancellation Currys agreed to send £20 voucher. It shame that Currys refunded the cost of camcorder and not the care plan. I had to call again to asked care plan refund. Agent was told me the refund has been processed. After two weeks no money received. Call again today to find out. I was surprised by the irresponsible answer received. I was told it will take 20 to 30days to receive the money over post. The reason for that was it was cancelled from store. I cancelled over the phone. But on the system shows from Store. When I asked, if it was on store, why it could not refund on my credit card instead of a cheque. The agent could not answer it. But repeats the same dialog again and again. Also not received any voucher too. Currys become untrustworthy store now a days. Currys Website says Cancelling an online or phone order cannot be processed in store.”
Helpful Report
Posted 10 years ago
Emma
Unverified Reviewer
“The worst, most disrespectful, dishonest customer service I've ever received. Short version is: bought an oven which has broken four times in 8 months, once on Christmas day. We've tried to complain so many times it's unreal, all letters, emails etc have been ignored and unanswered. Have been refused access to a manager on the phone, lied to about my rights and told my own oven hasn't actually broken four times, by curry's employees. Spent fifty quid on a phone bill (over Christmas, mind you!) trying to sort it, took five days off work to wait for various engineers and they can't even find it within themselves to say "Sorry we ruined your Christmas"? We'll be following it up with ADS. Never, ever, ever shop there - there are better electronics shops out there!”
Helpful Report
Posted 10 years ago
Mohan
Verified Reviewer
“I have a very long story to tell about the horrible experience i have had after sending my Acer laptop for repairs under warranty. It was sent back to repairs for a small issue - the laptop has intermittent charging issues, which was seemingly due to the power supply cable being loose in connection to the laptop charging socket. I had explained it to the person at KNOWHOW counter at Currys in High Wycombe and even showed it to him so that they correctly understand the issue. It came back from repairs on the 13th of Jan, with a letter inside the package that they had taken great care in resolving the issue and their quality assurance had done a through test to see that everything was working properly. I brought the laptop home and found the issue with charging was still. I called the KNOWHOW centre which took me good 30 minutes to get to them, and the person on the call checked the records and told be that they had rest the software on the laptop and installed the required drivers and had done nothing with the power supply problem. They assured that they will solve the actually issue within 4 days of the laptop coming back to them. I sent the laptop again for the repairs around 18th Jan and now they are waiting to receive the powersupply, and hence till date the laptop is lying with them. Called them many times, each time with them on the phone for hours , moving the call from tech support, to after sales support . On 2nd Feb, someone from after sales finally acknowledged that they could not provide a date for the fix , hence they were willing to exchange the laptop with a new one or process a refund. She was willing to take the order for the replacement, but since the same laptop was not in sock, I was asked to order another one for a similar price and if new laptop was more expensive , then I would have to pay the difference. Hesitantly I agreed for the same and told her that I will check what is on offer on the currys site and then order the new laptop. After selecting the laptop, I called them again. I had to explain the whole story repeatedly. Finally the person on the call agreed to process the refund told me that the money should be in the bank in 2-3 days. Luckily, before buying the new laptop I called KNOWHOW to confirm through an email that the refund is being processed so that I have a proof of refund coming in before buying the new laptop. Not to a big surprise, the lady on the call pretended to find no history of refund going through and I had to be on phone with her for another 30 min explaining the case. She promised to call back in a "few" minutes.. - NO call back I call again which I am still on - my phone shows the call duration to be 1 hour 20 minutes and I am listening to music..... SUch a frustrating experience .... dont buy from CURRYS is not honest advice.”
Helpful Report
Posted 10 years ago
Tim
Unverified Reviewer
“Went to look at a television with a view to buying. Member of staff really not interested and talked in jargon. Even though we wanted to buy he said that nearest one for sale was some 60 miles away and that he couldn't order at the time. No thought of taking my number and ringing me when he had some information. Bye bye £550.”
Helpful Report
Posted 10 years ago
Kim Hardstaff
Verified Reviewer
“BEWARE BEWARE BEWARE. Do not touch Currys, Know How or Indesit with a barge pole. My story is too long to put down here, but bought a dishwasher 2 days ago. Spent 6 hours and 2 mornings on the phone trying to locate someone to come and sort a problem out. Indesit pass you to Know How. Know How pass you to Currys. Currys pass you to Indesit/Hoover. And round and round you go. No-one wants to take responsibility for the fault. All they keep barking on about is a £54 odd call out charge should it not be a genuine fault. Worst shopping experience in my life. Stressed to the point of suicide. Hate these companies with a vengeance. If you do not want to go through what I have gone through this last couple of days, DO NOT PURCHASE ANYTHING FROM CURRYS. Do yourself a favour and spread the word and save yourself a shed load of worry. There isn't a rating to give, so one star it has to be but on a scale of 1 to 10 it is minus a thousand!!!!”
Helpful Report
Posted 10 years ago
1st 4 Signs
Verified Reviewer
“Very good all round service. Quick delivery when ordering online and was good for Use for our offices at 1st 4 Signs. Great Product. Manager - http://www.1st4signs.net/House-Signs.html”
Helpful Report
Posted 10 years ago
E Nom
Unverified Reviewer
“Bought new cooker delivered on the 15th January today whilst the oven on the door smashed On the phone for over six hours in total being passed back and forth for me to organise my refund !!!! That's not my job Terrible customer service or should I say lack of. Will never purchase from currys again”
Helpful Report
Posted 10 years ago
Currys is rated 2.0 based on 3,517 reviews
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