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Currys Reviews

2.0 Rating 3,511 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,511 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Sano
Unverified Reviewer
“Bad customer service. Office manager at Romford Mr Evines, he is a racist and rude”
Helpful Report
Posted 10 years ago
Charles Snape
Unverified Reviewer
“Visited curry's drakehouse, intent on buying a new laptop, spent 10 mins looking, requiring help, three or four staff stood about chatting had to get their attention was told no more in stock but could have display item but wasn't offered any discounts or advice was just told it was a basic laptop! Walked out in disgust. Went to my local worksop branch and received completely different level of service, well done”
Helpful Report
Posted 10 years ago
Jane Lees
Unverified Reviewer
“Curry's, don't buy anything from them...... Bought a fridge freezer from them in january this year, twice it has stopped working resulting in the freezer defrosting. I have subsequently asked for a replacement but they are only offering a repair. I could have had a replacement if it had become faulty in the first 28 days instead of the first 75! What a mad system, in my eyes if I have to have a repair done on goods under a year old then I may as well have bought a second hand item. Buyer beware, customer service is a joke, quick to take your money and then leave you high and dry.”
Helpful Report
Posted 10 years ago
Mark Connelly
Verified Reviewer
“Most reviews have a constant theme. Customer service failings. Curry's need a customer service director who understands customer service. The lack of basic customer communication is shocking. In my case it was your new Galaxy S7 Edge will be available for collection in 1/2 days. That was 10 days ago. Three visits to store and assurances from managers that they would personally call me and keep me appraised of delivery progress. Nothing. When such apathy cascades down from the managers, what can expect from the staff that they lead. This was an experience that ensures I will buy elsewhere in future. Well done Currys I suspect you are churning customers faster than the motor insurance industry”
Helpful Report
Posted 10 years ago
White
Verified Reviewer
“Expecting a delivery of a washing machine on Friday the 17 th of March between 7 am and 8 pm we received a text. On the morning to say could they deliver earlier on the afternoon that wasn't a problem so waited and waited then received a call to ask if it had been delivered still waiting for a driver to contact I phoned them back at 8.45 pm to ask where the delivery was and was told they would chase this up with the driver and the lady would get back to us finally the driver phoned to say he wasn't coming as he had gone over his hours ,I'm afraid his English was very hard to understand but managed to get a delivery arranged for this Wednesday which he told me currys would contact to verify this , I phoned them on Monday afternoon to check as they had not contacted and the delivery has now been verified . Fingers crossed and I'm not holding my breath just in case but my temper will be rising if we waste another day on them and a visit to get a refund if it doesn't !!!,”
Helpful Report
Posted 10 years ago
Mimi Goodenough
Unverified Reviewer
“The Christchurch currys is an absolute shamble. Not only did the store not have any of the products that I liked in store, they also didn't have the alternative products that they recommended. Quite honestly I'm am ashamed to be seen in that particular shop ever again, the staff weren't particularly helpful and it is incredibly misleading to have products out on display which the store does not have in stock. I am thoroughly outraged at my service at this shop and can easily say that I will not be going back to that shop again. I also recommend that other people go to other currys/pc world brands as the Christchurch store is shockingly bad!”
Helpful Report
Posted 10 years ago
Michael Parker
Unverified Reviewer
“Bought a Samsung tv in October 2015, noticed a fault on the screen five months later, went back to the store I purchased it from at Teesside retail park, and was advised to go through the know how policy I had been advised to take out at the point of sale. The staff seemed as if they couldn't care less, I contacted know how who came and took the TV away 5 days later, I have had to contact them myself or I wouldn't have had any idea what was going on, I was advised that my five month old tv which I paid £2700 for needed a new screen, two weeks later they still can't give me a date for returning my TV. The after sales service in store and with know how is so unbelievably bad, I've spent many thousands of pounds with currys over the years but I'll never buy from them again . I feel like they've taken my money and they just don't care, I'm absaluetly gutted to be treated like this after spending so much money on the TV I feel that I should of been given a replacement TV when a major component has failed after a matter of just a few months.”
Helpful Report
Posted 10 years ago
Pol
Verified Reviewer
“Currys. Bought a fridge. Just waited the 12 hours (7am-7pm) for my item (standard delivery). They didn't show nor did they have the courtesy to let me know they wouldn't be coming.”
Helpful Report
Posted 10 years ago
Geoff Bayton
Unverified Reviewer
“I bought a Sony television for the conservatory mainly for myself for football and wanted it fitted to the wall paid for Know How to fit it and was told it would one week for fitting waited the one week nobody turns up managed to find Know How phone number and found the installation had been cancelled. Remembering now that the Curry assistant had made a mistake when billing the items cancelled the installation then created a new bill obviously the new bill hadn't identified the installation even though I had paid for it. After getting over the frustration fitted the TV my self and claimed my money back after reading all the reviews I don't think I would bother with Currys again .”
Helpful Report
Posted 10 years ago
Joe
Verified Reviewer
“Three days waiting for order confirmation, two phone calls to confirm, phoned this morning to cancel, still not confirmed. Waste of time. No customer service. Use an alternative retailer.”
Helpful Report
Posted 10 years ago
Philip Hurt
Unverified Reviewer
“As part of having a new kitchen I spent around £3000 on appliances. One a NEFF cooker has developed a fault almost immediately in that the door will not close. I rang Curry's to arrange for an engineer which was sorted quickly and efficiently only then to be told that I had to listen to a legal spiel about coughing up £95.00 if it was myu fault or similar. Frankly I didn't welcome it. I know they are a massive company but a simple response of 'Oh dear, sorry to hear you have a problem, we'll get there and sort it out as soon as we can' would have been more appreciated. If it was my fault when they got there then they could have told me..........................but it isn't! Doesn't make me want to spend another £3000 with them. They are more interested in covering their backs than providing service.”
Helpful Report
Posted 10 years ago
Qbfh
Unverified Reviewer
“We purchased a £1500 philips LED TV and were persuaded to also purchase the care plan with the promise of like for like or same value TV replacement. Roll on a few years and a lot of care plan payments later the TV broke. Currys have declared it none viable to fix so have issued a voucher for the insulting sum of £270 based on the spec of a basic LG model that they have on sale. We are now being given the run around by this company and our local store manager (Workington) as while they all admit the LG is not the same spec they claim similar all be it less spec is good enough. The philips had 5 hdmi/scart plus other connections, the LG has 1 hdmi and that is just the start of its inferiority. Should you ever need to talk to them ensure you record all conversations as they say something different on each occasion. Very short sighted of them as for less money than we have paid, they could up the voucher to a fair amount and they would not have lost thousands of pounds in future sales.”
Helpful Report
Posted 10 years ago
Emma
Verified Reviewer
“Quick to jump on you when they think they're going to get your commission, quick to fob you off when there's a problem. I bought an iPhone 6 from them which developed problems after 6 weeks, as advised by Apple I took it to the store it was brought from, who refused to do anything about it and sent me out of my way to an Apple Store over 7 miles away. Not quite sure this all fits under the credit consumer act, therefore I have a complaint ongoing.”
Helpful Report
Posted 10 years ago
Mr. Curry
Unverified Reviewer
“My shop very good”
Helpful Report
Posted 10 years ago
Thomas Thorpe
Verified Reviewer
“A few days ago I visited Oxford Currys PC World to buy a computer. The model I wanted was not in stock but I was told it would be there without fail today, which fitted in (just) with my travelling. I went back and the computer had not arrived.Furthermore, they could not say when it would arrive! After a 15 minute wait, I got my refund and then asked to speak with the Store Manager. After another 10 minute delay, he finally arrived and listened to my complaint. I have never seen anyone so disinterested in what a customer had to say - it was actually rude. The story had a happy ending; I could buy the computer at John Lewis at the same price with a two year guarantee and attentive shop assistants.”
Helpful Report
Posted 10 years ago
Russell
Unverified Reviewer
“Purchased my Samsung Tablet from the store at Longwell Green Bristol and was conned into purchasing the Knowhow Careplan which is a complete waste of money. Had to return it with faulty screen which they sent off to be repaired. Collected to tablet which they claimed had been repaired only to find screen now didn't work at all. The sales assistants are all over you when you are making a purchases but need after sales service and they turn on the attitude and don't want to know. On returning the faulty tablet for the second time I asked for a refund which they refused and referred me to Samsung. They have no Know How and no Care in the careplan - I'll now be without my tablet for another two weeks and despite having paid for the careplan and having to sort out the problem myself. Last time I'll shop at CurrysPC world.”
Helpful Report
Posted 10 years ago
Philip Woodward
Verified Reviewer
“Item delivered 2 weeks late at 3rd attempt. Item arrived covered in dents. Delivery man refused to return item to shop. After spending hours on phone told I had to return to shop to get refund. It took 3 visits to shop before they agreed to collect item and refund price paid. Curry's would only collect when convenient for them. It took 3 attempts before item was collected. Hours wasted waiting in for delivery and collection. Curry's not concerned. Then forced to visit shop again to get refund and it took over 30 minutes for staff to process refund. Half-hearted ologies and derisory offer of compensation. Never again!”
Helpful Report
Posted 10 years ago
Gary Sandell
Unverified Reviewer
“Next day delivery didn't happen, no contact, every number leads to the same automated service! Found one number to speak to a rep, rang and rang until the office closed and it just cut off! Customer service is so poor it should be sponsored by a Ugandan kid”
Helpful Report
Posted 10 years ago
Tony Gosling
Unverified Reviewer
“Bought a washing machine with installation. Waited a week for installation. Two guys turned up but couldn't install as it needed wiring in but neither of them were qualified yet. Went away again and I am still waiting...”
Helpful Report
Posted 10 years ago
Cheryl
Unverified Reviewer
“Went to Hull Curry's at St Andrews Quay, got a Manfrotto tripod priced at £49-99, got to the checkout and was £75-99. The tripods had been priced wrongly, lots of confused faces, came away without the tripod. Get it right Curry's and if you get it wrong then have the decency to give items to customers at the price on the product. Staff quick to pounce on you to earn commission when you enter the store, yet confused with mistakes and don't want to get involved”
Helpful Report
Posted 10 years ago
Currys is rated 2.0 based on 3,511 reviews
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