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Currys Reviews

2.0 Rating 3,511 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,511 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Gary
Unverified Reviewer
“Staff on you as you walk in the door don't get a chance to look before a pushy staff members there in your face back off when a customer wants help they will look for it”
Helpful Report
Posted 10 years ago
Bhat
Verified Reviewer
“After 7 days of waiting period of LED TV, they call up and say they don't have stock hence can't deliver the product at promised/discussed day. More so customer have to call upon the number which by default takes 25-30 minutes to connect. Already paid to them and have no choice but to wait whenever they have stock available and can deliver. Regret to choose Currys”
Helpful Report
Posted 10 years ago
Hazel Denman
Verified Reviewer
“I bought 2 ipads online on 30th November for Christmas presents. They have been 'lost' so Curry's need to 'investigate' which will take til mid January. I requested they provide the goods I have paid for and carry out their investigation separately but got nowhere. Awful customer service and will now have 2 disappointed children for Christmas. Avoid Curry's at all cost!”
Helpful Report
Posted 10 years ago
Anonymous
Unverified Reviewer
“Delivery men refused to take old appliance away at time of delivery, even though we had paid extra for this to be done!!!!!!!”
Helpful Report
Posted 10 years ago
Sarah
Verified Reviewer
“Bought an iPod on black Friday - received an email a week later to say there was an issue with my order and someone would contact me, no one contacted me! another week went by, I called the helpline after waiting 40 mins to speak to some one, turns out they have no stock of the item and wouldn't until the new year! The guy on the phone was no help, my options were to wait for the product or get a refund and buy it in store at a more expensive price!”
Helpful Report
Posted 10 years ago
Mr Robert More
Verified Reviewer
“I am disgusted with Currys, i had to take my YOUVIEW box back as it was not working, the Know How chap said it would be about 7-10 days and they would ring me when it is ready , after 7 days i called the shop and was told it had been sent back to HUMAX for repair, so i waited a another week and rang again but could not get through so i rang the number on my work sheet which happened to be customer service and was told that she could not help, after a very heated argument i asked to speak to some one higher and was put through to tech dept he said he could not help but said it is best if i phoned HUMAX, which i did, once again i was told they could not help as they had no records of my box and sugested i rang Currys, after several attempts i eventualy got through ,this time i was told that my box was ready for collection and had been for 11 days as it was repaired in store and was never sent away and that they had rang me 4 times and left messages on my answer phone, my answer phone had not been on for the last month so they could not leave any messages at all. We pay for this Know How service every month and this is how you get treated, a very unsatisfactory service by all departments.It will be a long time before i spend money at Currys”
Helpful Report
Posted 10 years ago
Ronald Mackintosh
Unverified Reviewer
“Bought a heat pump tumble dryer online, arrived when it was to but it was damaged so taken away again. Would you believe they cancelled order then and never told us!!. I contacted them to see when I was getting new one delivered as they still had my money (Several e-mails and 2 X 30 mins plus phone calls later) I managed to get other one ordered with a delivery day settled, Another day of work but no dryer it eventually arrived the next day no removal from packaging just dumped in kitchen and the delivery guys were of. Shocking service was eventually contacted as a result of my complaints on line given £5.00 goodwill payment. Guess what I shredded it as I will never use currys again. We should have learned after our previous purchase of an HP laptop now only 5 months old and been for repair now three times they will do anything and everything to squirm out of replacing it, unless you have bought there extended warranty, hellow its under manufacturer warranty the first year. AS I SAID NEVER AGAIN WILL USE CURRYS”
Helpful Report
Posted 10 years ago
Phillip Partridge
Unverified Reviewer
“This has been my worst ever experience of online shopping. We ordered a New World Gas Cooker 3 weeks ago and booked the delivery and connection for December 12th. On the morning of the 12th we received a text message to say that the delivery would be between 3pm and 7pm. all good so far. 30 minutes after the text message my wife took a call from KNOWHOW to say that the item had not been delivered to them by the manufacturer and they would let us know when they would be able to deliver it to us. I was out when we received this call and decided to ring KNOWHOW and find out what was going on. After waiting on the line for 25 minutes I finally got through to a machine asking me to press 1 for this and 2 for that, and after another 5 minutes I eventually got through to a human voice. The lady was very polite and after some investigation from her she explained that the cooker was in their stockroom in Lincolnshire...... so it was available but they were not going to deliver it. She then came up with some other dates for delivery which were not acceptable to me so politely I told her what they could do with their cooker and explained that I would like to cancel the order. She proceeded to cancel the order and explained that I would get an email confirming this; as yet I have seen no email. She told me that the money(which they have had for the last 3 weeks) would be put back into my account within the next 3 to 5 working days, I explained to her that it had only taken them seconds to take it out of my account so why couldn't they put it back in seconds, apparently it’s down to the banks. I just wish I had read the reviews before I had ordered from Currys, as I said at the beginning of this review it has been my worst ever experience of online shopping and I will never use this company again. I'm afraid if they don't sort themselves out very soon they will go the same way as that other famous electrical retailer COMET. Would I recommend them.....? MOST DEFINATELY NOT.”
Helpful Report
Posted 10 years ago
Rebecca Miles
Verified Reviewer
“Appalling. Having made (for us) an expensive purchase of a condenser tumble dryer we were very disappointed to find it did not dry the clothes! It didn't even warm up. It was useless. We had no more money and a family's clothes to wash and dry before work and school. 'No problem', we thought. Stupidly, it turns out. 'Curry's will just repair or replace - IT SAYS SO ON THEIR WEBSITE'. Wrong. They offered to repair it, some 4 weeks later. Hmmm, lots of damp clothes between now and then, Curry's. Sorry, that doesn't work. We'll have to go for a replacement product then please.' Since then we have had several different versions of the script read to us with increasing impatience and discourtesy. One operative even hung up after repeating that a manager was not available to speak to us. We were left completely out of options, more than £300 out of pocket and without any way of drying clothes at the wettest time of year. No humanity, no compassion, not even any common sense. We have had no choice but to go to our credit card company (thank god we always use them for large purchases!) to begin a dispute. They have much more financial clout than us and might, therefore, be listened to. Eventually we hope to get our money back that way. We still have no way of drying our clothes. To add to our incredible frustration, the tumble dryer in question is still available through Currys online, with next day delivery. We can't afford to buy another dryer before we get the money back for this one but we will NOT be buying anything from Currys again.”
Helpful Report
Posted 10 years ago
Simon Clark
Verified Reviewer
“I ordered a Bosch oven and hob from Currys - brilliant products but what has to be the worst ever customer service I have ever heard of. Nothing arrived when promised, promised calls were not made, the cooker was installed incorrectly and damaged but Currys do not want to know. I went all the way to the CEO who just passed it back down the chain. We are still waiting for this to be sorted out after several weeks Whatever you do NEVER buy anything from Currys / PCWorld”
Helpful Report
Posted 10 years ago
Jean
Unverified Reviewer
“Omg the worst service I have ever had..... Will never use currys ever again!!!! Dishwasher was mean to be delivered on 2 nd Dec, it never arrived !!! Over a week of trying to get through to the delivery department , to be held on the line approx 20 mins and then getting cut off. Tried the sales...... Got through right away..... I wonder why!!!! They couldn't help me!!! Eventually after over a week without any communication got another date for delivery 11th Dec. I work from home and my window faces over the entrance of my property, to be told that they arrived and I wasn't at home.... Total lie!!!! Next delivery date 12th Dec,.... My item had been damaged so won't be delivered!!!!! How much can one person take!!!! Cancelled my order , which I will need to wait 3-5 working days for my money to be refunded! So from start to finish , and no dishwasher - nearly 4 weeks....... You are advertising next day delivery........ False advertising!!!!! Worst company I have ever dealt with!!!!”
Helpful Report
Posted 10 years ago
Mrs Murray
Verified Reviewer
“Bought 2 X Amazon Fire @ £34.99 for Xmas presents over the Black Friday few days, now there has been no show at the Royal Mail despite getting a tracking number & order email, Royal Mail showing as not received from supplier yet. Phoned Currys twice, been fobbed off twice on the phone that it will be looked into over 10 days and advised I would probably just get a refund !!! .... Eventually and of course if I go elsewhere now will have to pay the £49.99. Wish I just picked them up from Argos or Tesco on Black Friday if I'd know what a shambles currys online would be !!!! ... Haven't used Currys for years, as thought there customer service may have improved by now.. I was wrong and will avoid In The future. I said my local store has them for click and collect can I not pick them up? And of course if the other 2 eventually show up I can return them. ...they said no I would have to buy them at there current price of £49.99, but in the meantime they've got my payment and I'm having to wait until 20 December for them probably not to resolve and just give me a refund. .... Furious that they won't honour the price or send out a Replacement, or that I'm able to go to my local store and pick up two with my receipt of purchase. I now think the Black Friday deal was just a big scam ....”
Helpful Report
Posted 10 years ago
Nicola Banks
Verified Reviewer
“we had problems with a dishwasher purchased online as previously reviewed. We went to the Worcester Blackpole branch found the dishwasher we wanted and although it was just past opening times the lady we spoke to about all of the problems was amazing running round helping other people as well. We gor the dishwasher home only to find a dent in the door we took photos and returned to the store more than helpful telling us to carry on using it and she would ring hotpoint for us and arrange a replacement or repair, this she did on the Monday, the dishwasher has now been repaired. A amazing experience for someone who has little faith in Currys generally and would not have used them by choice. BRILLIANT SERVICE, if only all currys were like this.”
Helpful Report
Posted 10 years ago
Jenny
Unverified Reviewer
“The delivery service we received was appalling. After being given a delivery date and time slot Currys failed to deliver. After spending nearly an hour on the phone on the day of delivery we managed to rearrange a delivery slot for two days after the one given to us by Currys. Again they failed to deliver. They rang us on the second delivery date to say they didn't know where our item was. Infuriated was an understatement. We eventually got our washer five days after Currys original delivery date. Have emailed head office but three days later are still waiting for a reply with an explanation and apology as to why we were kept waiting so long. Certainly won't be using Currys again. Jenny Burton on Trent”
Helpful Report
Posted 10 years ago
Stewart
Unverified Reviewer
“Purchased an Xbox one 18 days ago. Came with a free download of FIFA and a hard copy of Star Wars. We left the shop with the Xbox and were told the Game would be available to collect in 2 days. 18 days later and 3 shop visits still no game. On Sunday we visited the store, we were handed another Xbox one as apparently they had no record of us leaving the shop 2 weeks earlier with one. We explained we had the Xbox one but they were adamant that we didn't. After several minutes they actually listened. We could easily have taken the free one but morally that wasn't right. Yet again after more excuses and lack of help we are still awaiting confirmation that the game purchased is available to collect..... Absolutely atrocious customer service. You wait and wait and wait and are told due to demand we cannot guarantee delivery before Xmas.... We are going to wait until Sunday then if no game we will return the Xbox one and get a refund... Get a grip curries and actually listen to your customers and fulfill your promises...”
Helpful Report
Posted 10 years ago
Clive Dowe
Verified Reviewer
“Just had an American Fridge Freezer delivered by Knowhow. Ordered yesterday from Currys in Tunbridge Wells. Elaine the sales person could not of been more helpful, we explained the difficulty in delivering to our house and she checked everything out. Paid for delivering next day with a time slot. The Knowhow team of Dave and Bruno turned up on time and were very professional and gave an excellent service. Will be using Currys again and cannot fault the service at any level. Clive Dowe”
Helpful Report
Posted 10 years ago
Richard Holborow
Verified Reviewer
“Just entered the Bridgend store, to purchase s Dyson V6 handheld vacuum cleaner, no staff available to help. Approached by an assistant on the shop if I required assistance, however he was unable to help because he worked downstairs not upstairs. Appalling service. Will take my money to JL and get a free five year warranty.”
Helpful Report
Posted 10 years ago
Hannah Van Veggel
Verified Reviewer
“Had a Tumble dryer delivered this morning. They delivered within their slot and was nice enough to connect it up and explain the warranty and how I could apply for it. Lads were very polite and cheerful, making it a delightful delivery”
Helpful Report
Posted 10 years ago
Nicola Banks
Verified Reviewer
“we ordered a dishwasher to be delivered 4 days later, only to receive a call at 7 am the day of delivery to say the product was not in the warehouse we had paid and received confirmation of delivery. the online people were not very helpful and mildly confrontational. We decided to go and collect the dishwasher ourselves from a local store this proved to be a much more positive experience.”
Helpful Report
Posted 10 years ago
Steve Randall
Unverified Reviewer
“Ordered a item on Sunday was promised 5 day delivery guess what no delivery. Then spent 20 mins on phone only to be told you might get it in the next 5 days . Obviously no idea of customer service no apology lesson learnt will revert back to good old amazon”
Helpful Report
Posted 10 years ago
Currys is rated 2.0 based on 3,511 reviews
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