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Currys Reviews

2.0 Rating 3,511 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,511 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Anonymous
Unverified Reviewer
“Was told our 55 in neoblack Samsung could go home with us LAST SUNDAY . When they checked. .none in stock..told us would be in shop Tuesday for collection. Called ..no..in shop Friday...still waiting..no contact number to store. Spoke to an agent about an hour ago who didn't seem to know what he was doing. .still waiting to be contacted. Really considering asking to be re-emburssed the £2,000 we spent last Sunday..Not good enough!!”
Helpful Report
Posted 10 years ago
Laura
Verified Reviewer
“We ordered an american style fridge freezer three weeks ago. Unfortunately the fridge side was faulty. We had the engineer come out to us who confirmed this. When ringing through to currys Peterborough, our local store, I was told i would need to contact head office, so i rang head office who just fobbed me off. I then rang Peterborough store again, who told me they could not do exchange or refunds over the phone and that i would have to go in store. SO after driving 30 mins, i get to store and they supposedly process my refund. Upon collecting my order, i received a text message in the morning stating collection time would be between 12pm - 4pm. At 10.20 i receive a phone call to say they was half an hour away. I then had to ask a family member to rush over to my house. At 12pm no one had a arrived! Half an hour later they came and took it away. I have rang currys asking for the refund to go back on my card, to which they said they would email me... 24 hours later... still no email! This is the shortened version as there was a lot more complications! Such poor service. I would never shop at currys again!!!”
Helpful Report
Posted 10 years ago
Corinne Hogg
Unverified Reviewer
“I visited currys store last night not busy staff standing at door doing nothing I was there to purchase a tv worth £650 after finding the one I wanted I waited for a member of staff. A staff member came over and looked busy I asked if he could help me he said he works for know how and is servicing a customer but would let the manager know I was waiting . I waited and waited still a member of staff on the door doing nothing . Nobody bothered to come over after waiting for over 15 mins I walked out not happy with the service I will purchase elsewhere . I feel you need to know you have a big problem with customer service within your company which no company can afford these days .”
Helpful Report
Posted 10 years ago
Emma
Verified Reviewer
“They were an hour and a half late. Was given a 4 hour delivery time slot but they didn't come. Then they didn't unpack or put in room of choice left in garage.”
Helpful Report
Posted 10 years ago
Genevieve Crewe
Verified Reviewer
“Do Not Buy from this shop - they have absolutely no concept of customer service.....and SMEG are useless too! We bought a £2000 Smeg range cooker A2PY-8 Opera 100 Dual Fuel in April this year. Immediately upon use we discovered that the 2 largest/most powerful burners (UR2 on the Hob description in the manual) ALWAYS cut out immediately after ignition when the pan was put on the heat. We reported this immediately to Curry's customer services area who shipped our problem over to Dolphin Appliances. 6mths later - numerous chasers, another engineer's report, numerous video's of the problem and photographs and we are still arguing liability. SMEG won't admit there is a fault and Curry's are doing NOTHING about it. Apparently they are fully aware of our rights under consumer laws..... what a joke that is! ...the fight continues, looks like we will need to take legal action next.”
Helpful Report
Posted 10 years ago
Rgechaos
Unverified Reviewer
“Website slow. Customer service on the phone was poor an unhelpful. I would never bother with anything to do with currys or pc world again after today”
Helpful Report
Posted 10 years ago
Anonymous
Unverified Reviewer
“Cheating company the steal my laptop after I drop for them to fix”
Helpful Report
Posted 10 years ago
Caroline Donnelly
Verified Reviewer
“I BOUGHT A NEW LAPTOP FOR OVER 300 POUNDS. IT WAS FAULTY SO I TOOK IT BACK BECAUSE IT WAS STILL UNDER GUARANTEE. HOWEVER IT TRANSPIRED THAT IT WAS MY ERROR SO THEY WOULD ONLY FIX IT FOR A HUGE FEE. I DECLINED AND ASKED FOR IT BACK. I WAS TOLD THAT I WOULD BE CONTACTED WHEN IT WAS BACK. I HEARD NOTHING FOR WEEKS SO I PHONED AND I WAS TOLD I HAD TO REQUEST IT MYSELF AND WAS GIVEN A NUMBER TO PHONE. I WAS NOT HAPPY WITH THIS BUT I PHONED AND ASKED FOR IT TO BE RETURNED. I WAS THEN TOLD THERE WAS A FEE TO GET IT BACK OF OVER 40 POUNDS. WHEN I COMPLAINED TO THE SHOP THEY AGREED TO GET IT BACK AND WAIVE THE FEE. GREAT I THOUGHT BUT THEN AFTER YET MORE TIME HAD GONE BY I PHONED ONLY TO BE TOLD THAT IT HAD BEEN DESTROYED. I WAS FURIOUS AND COMPLAINED IMMEDIATELY. OF COURSE THEY HAD THEIR EXCUSES SO I RECEIVED NOTHING BACK. I AM A DISABLED WOMAN AND THIS WAS MY LIFELINE AS I SPEND A LOT OF TIME IN BED. I SAVED UP FOR AGES TO BUY THIS. I WAS TREATED APPALLINGLY BY CURRY'S AND WILL NEVER SHOP THERE AGAIN. A MULTIMILLION POUNDS CORPORATION STITCHED UP A DISABLED WOMAN FOR A MERE 320 POUNDS JUST BECAUSE THEY CAN. PLEASE GO ELSWHERE IF YOU WANT PEACE OF MIND AND TREATED FAIRLY. IF YOU WANT MORE INFO PHONE ME ON THIS NUMBER 07956566502.”
Helpful Report
Posted 10 years ago
V Dixon
Verified Reviewer
“We had a Beko oven delivered at 1.20 saturday. The delivery men didn't unpack it. As we unpacked it it was evident the box had been dropped. The top of the oven is smashed in. The drivers said to ring and we would get another delivered tomorrow. They wouldn't come back for it. It is now an hour later and all that time has been spent trying to speak to someone with sense, when we get off 'hold'. The first number we rang the guy was rude and uncooperative. He insisted my husband ripped all the packaging off to give him a serial number. Can't see the relevance! Then gave us the manufacturers number we finally found out after being on hold and giving lots of details to an automated message. Finally got through to a lady who said he was naughty giving us that number and transferred us to another number. The lady who answered that couldn't help as the number she has 'wouldn't be any good to us'. We have now been on hold for customer service, such as it is- a joke- for 46 minutes!! Getting angrier by the minute and still have no oven to cook Sunday lunch tomorrow. Get your act together and make this process easier. We should not be in this position as the fault is not of our making. It should not have been delivered in a damaged state. Someone knows they dropped it and has still let it be delivered to an unsuspecting customer -us! Update: almost 24 hours later the promised phone call to arrange new delivery has not been received. Get your act together and train your staff better!!”
Helpful Report
Posted 10 years ago
Kerry Lloyd
Unverified Reviewer
“Black Friday farce - prices fixed to fool the consumer... Hotpoint DUE61BC cooker - before sale price = £429 (as at 18/11/15) sale price = £549 + 10% Black Friday discount (as at 28/11/15)... This is how Currys treat their customers to a good deal!! - When I queried the price increase with a manager, I was laughed at & told It wasn't smart to have waited for the sale! :(”
Helpful Report
Posted 10 years ago
Roger Birks
Unverified Reviewer
“Having sent an email to Curry's regarding very misleadimg advertising I received a reply that did not address the points I made.I then asked if they could answer the questions and the reply was so poorly written I could not understand what was being said. Dreadful service.”
Helpful Report
Posted 10 years ago
David Atcherley
Verified Reviewer
“ordered a washing machine.on a sunday morning from the bath store sales staff very good and easy to deal with . they gave me a chose of delivery days . i selected the following wednesday so far so good . they gave me a time wihdow of 10.45 am to 13.45pm so i had to be home for those four hours . unfortunatly there logistics isnt that good it arrived much much later than that poor comunications shoddy service nearly cost me my job as i had to return to work. if you buy something from these people collect it . delivery service is poor .”
Helpful Report
Posted 10 years ago
Mrs Rook
Unverified Reviewer
“Had a delivery of an electric oven today, delivery only. When packaging was removed there was severe damage to back of oven it was completely bashed in. The customer service has a lot to be desired after two hours of telephone calls, numerous automated calls and departments, I finally spoke to a young man who took several details with a promise to ring back. No phone call but there was a voice mail !!!!!!! Instructing me to contact them again with the pick up reference number. Three people later I now have to wait until Sunday for it to be picked up with no guaranteed time. I have used Curry's several times, both on line and in store . I am extremely disappointed with their responses and the long drawn out process just to return faulty goods. What happened to direct customers services, one number with someone at the other end to respond.”
Helpful Report
Posted 10 years ago
Marie Byrne
Unverified Reviewer
“I am appalled at currys customer service.I ordered and paid for a microwave instore on wednesday 23rd nov and was told it was in thursdays delivery. I went to collect it on thurs and it was not in. I went back on friday and after 30 mins was told it was still not in. I was given a refund and had to reorder instore. At present i have great difficulty walking or standing and all this has been a major inconvience for me.”
Helpful Report
Posted 10 years ago
Rzero
Unverified Reviewer
“JVC RD-D70 Wireless Traditional Hi-Fi System. was looking for a fm stereo radio to replace a old ghetto-blaster. this seemed to suit my needs in store. sounded better than some of the similar priced fm stereo radios plus a useful lcd display with back-light etc. at home it sounds boxy. the clarity,s not good. lacks hi frqy and sounds wooly. the backlight is too bright at night and the tuner is difficult to use. the presets require too much button pushing. theres nothing wrong with it .. or i would try to get this changed or refunded .. but this is my 2nd recent radio purchase and im still not happy. i will be looking to replace this asap.”
Helpful Report
Posted 10 years ago
Michael Hayes
Unverified Reviewer
“I ordered a Silver laptop from Currys so was surprised to receive a White laptop. After checking my order confirmation this definitely stated that this should be silver, however upon visiting Currys website they had cheekily changed the description of the product to "White Silver". After contacting the useless "Knowhow" customer service team and multiple e-mails trying to explain the issue the response received was that if I am not happy I can return the laptop. After I complained that there was no point me doing this as the Silver version was no longer on their website, I was just told they sometimes make mistakes and I should just return the laptop if I was not happy. I won't be using Currys or PC world again.”
Helpful Report
Posted 10 years ago
Tom
Unverified Reviewer
“From my personal experience, not good, to me, to much pressure to buy extra items and some staff seem that they might be at each other to get the sale.”
Helpful Report
Posted 10 years ago
Mandy McFee
Unverified Reviewer
“Curry's have just sold me a laptop that has the Windows Defender switched off because "McAfee is taking care of your personal firewall" and it will not allow me to switch the Windows Defender back on. The main problem with this is that if I want this McAfee (which i do not) I will have to pay £40 for it. Going back in the morning - has anyone told Bill Gates about this?”
Helpful Report
Posted 10 years ago
Victor Goldblatt
Verified Reviewer
“Had wrong and bad advise regarding 'under work surface oven' We were assured that "the fitter would see to that" when we told the salesperson "we were changing double oven for a single oven" we thought that the oven brackets would have to be changed at least, but again were told "the fitter would deal with that" The fitter came the following day and said "it wasn't possible to fit the single oven" Currys are now refusing to reimburse the £20 we had paid for next day fitting and no compensation for the bad advice. The salespeople only want to sell and don't care about the outcome. I said ' the salespeople should go through better training before being let loose on customers ' I would never shop at Currys again.”
Helpful Report
Posted 10 years ago
Mr S Coffey
Unverified Reviewer
“Had a canon GX7 with shatter problem and said it was dropped which it haven't wast of time talking to curry's after service not a clue had to send it directly to canon under warranty. There repair centre are completely useless. Cardiff”
Helpful Report
Posted 10 years ago
Currys is rated 2.0 based on 3,511 reviews
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