Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,477 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,477 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service ever”

Helpful Report

Posted 4 years ago

“Absolutely disgusting attitude off delivery men washer just dumped in communal area even when tried explaining I registered disabled live on own told we dnt do stairs and walked off no masks worn no social distancing disgusting attitude avoid this company”

Helpful Report

Posted 4 years ago

“Big american fridge freezer dropped by the driver unfortunately in the process of making the delivery. Could spot damage at the time ...in a cramped kitchen with the delivery driver and his mate in attaendance ...but susequently seen the damage to the fridge , bottom offside corner. Trying to contact Currys about this .... impossible. Webchat doesnt work , you cant get through and if you press the wrong number option they send you off to LGs site who are closed / or unavailable. They make it impossible to get a simple issue resolved. I wish i hadnt given the drivers the benefit of the doubt and told them to replace the item as soon as they spilled it. I feel like currys are taking advantage of my good nature. They are 100% dreadful ...in this day and age they will not survie vs amazon / AO etc . tempted to buy some shares ( a handful only ) and go to their AGM”

Helpful Report

Posted 4 years ago

“Never again. The company sold me a laptop that actually was not having in stock. I was informed I could pick my parcel up at this/that place & hour. When I came over I was informed it was ma bank's fault "my order was in a grey area". My bank confirmed that Currys PC world took the money. I never got any email informing me my order had been cancelled. I missed the Black Friday deals and spent hours on the customer service phone and site. Moreover, I can see on their website that they are still selling the same laptop with the option for the next day delivery for tomorrow, while literally at the same time being on the phone and informed by the Currys PC world salesman they won't have those laptops until December 7th. What a lying company.”

Helpful Report

Posted 4 years ago

“One of the worst companies in the country. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“Really really poor & don't value customers time. - Ordered an Electric cooker to replace a Gas cooker - Paid for installation After placing the order online I tried to contact customer services to let them know that we will be going from Gas to Electric so the installer will need to know both. For 3 days (delivery time was 5 days) I tried to contact them via the online chat & phone but could never get to speak to a human. I must have wasted at least 2 hours over 3 days trying to do this. Then the cooker arrived & guess what... The installer confirmed he only does Electric>Electric (not his fault). I then asked him for a direct number for someone to speak to but he said there wasn't one I will need to call the main number & then get put through to someone to rearrange the installation by a Gas & Electric engineer... No luck of course, bear in mind I had to wait in for 4 hours for the cooker to be delivered & another 1 hour trying to contact them after the delivery, so far up to 7 hours lost in my time. After this I just called AO & ordered the same cooker, their process? - Add product to basket - Direct phone number pops up in your face! WE WANT TO TALK TO OUR CUSTOMERS!! - Within 12 minutes on that call I had ordered the same cooker, installation (Gas>Electric) & had a very pleasant experience. After feeling refreshed I then finally managed to get a human on Curry's Live chat (amazing when you select "Refund" they want to speak to you) & have now arranged a collection & refund! Of course another 4 hour window to wait for them! Dreadful, awful experience. Please use the main competitor, I even got a welcome pack from them! I hope the refund doesn't take long!”

Helpful Report

Posted 4 years ago

“Black Friday nightmare.. gift card voucher wiped by their website crashing.. taking over a week to sort out. loads of hassle, no compensation absolutely rubbish customer service. Will go to Argos in future!”

Helpful Report

Posted 4 years ago

“"We can't process this order" - two gift cards. It has reduced my £500 gift card to 0! And I have not received anything and can't confirm the order. They have taken £500 for nothing - even after I spoke to them on the phone and was told to contact them via Twitter etc. 5 hours and they've actually taken money from the gift card with nothing in return. Absolutely, must avoid at all costs!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“On line purchase and collect is rubbish promise same day then leave you guessing with no way to contact them other than through the worst automated system ever”

Helpful Report

Posted 4 years ago

“Awful service. False marketing. Surprised if they are still operating in Spring”

Helpful Report

Posted 4 years ago

“More than 1k spend on several goods that happened to be out of stock (tho available in the site). One day waiting for a delivery that never happened. After an hour on the phone, I managed to talk to one customer service rep that informed me my order had to be cancelled, in not good enough for the job English. There seemed to be no plan to let us know of all of this until I called. They claimed they won't charge us for the items, but the money did leave our bank account. They mentioned we need to wait for two weeks to get our money back!!!!! Webchat service unavailable, talking to a real person is a real chore. Give us our money ASAP. A disgrace of a company.”

Helpful Report

Posted 4 years ago

“customer service poor”

Helpful Report

Posted 4 years ago

“Currys are the worst company I have ever had dealings with. Their delivery notifications and customer service are nonexistent. When forced to continuously chase them, all I got was we will let you know with the delivery date! I had to chase them for whole month to get my product which was paid for at the outset. I would not use this company ever again. Maria”

Helpful Report

Posted 4 years ago

“Lets just say 1 star is too good for curry's - they deserve a -5 stars! Having moved into our new home last year, we bought all of our appliances from Currys. This was a big mistake!!! December last year, was curry's first visit to us, delivering our washing machine and dishwasher. The only thing was, the washing machine was damaged and not usable. They also plumbed in our dishwasher but after the first use, it leaked everywhere! On curry's second trip in January, after waiting two weeks for replacements for both appliances, they finally plumbed in correctly the washing machine and the dishwasher (or so we thought!). Once again, the dishwasher leaked all over the floor. We ended up asking for a full refund on our dishwasher because one, the dishwasher brand was clearly not holding water, and secondly because we later found out that they plumbed it in incorrectly. As well as this, we have had numerous issues with Currys from their products, and mainly their customer service both instore and online/phone. One year later and this issue still hasn't resolved. They tried to resolve the issue and pay compensation to us to close the case (which we agreed to) but once the case was closed, they paid nothing! After making several complaints and being ignored every single time, we have taken this issue higher. We are telling everyone we know not to buy from curry's and we recommend you go elsewhere to buy your products. Absolutely disgusting company and we will never buy from them ever again.”

Helpful Report

Posted 4 years ago

“serious bad company. they refused to do a price match, saying the model was not the same, even if the item was exactly the same, from the producer website. their support is a bad joke, horrendous!”

Helpful Report

Posted 4 years ago

“I have bought 2 washing machines in the last 2 years from them. The last I had for only 5 months. It took 3 weeks for the engineer to come out to say it was irreparable. I then waited another week to get an exchange code. Going into week 5 now and still no exchange or refund sorted. I will never buy from them again, take my advice, Don't buy from Currys! Some how there getting away with selling junk!”

Helpful Report

Posted 4 years ago

“Sent coffee machine for repair. Had phone call saying repaired. Told me would post out to me still waiting 3 weeks later. Customersevice worst I have ever dealt with had 3 phone calls from them promising I would get it back. STILL. WAITING. I would advise you to buy. From a reputable company. After being a loyal customer of curry’s for many years. I will never buy a product from them ever again.”

Helpful Report

Posted 4 years ago

“If you are considering getting KnowHow to install your appliance. Stop now and don't even go any further. I paid for installation of my appliance and the brackets have been bent don't align up which causes the dishwasher door not to close properly and they have damage the side of my until too. There a screw left protruding on the bracket which scratches the dishwasher each time you open it. Never again .....in future I will use the trusted John Lewis.”

Helpful Report

Posted 4 years ago

“This is the second product, an LG Fridge Freezer (first was damaged washing machine) that we have bought from Currys beginning of the year. Within months it stopped working properly, and a door was replaced as a result. However 6 repairs and 4 doors later it still does not work. So I've only had a working Fridge Freezer for 3 months of the 9 months we've owned it. The last 2 times the repair guy has not showed up. I can't get through to customer services. I've written a letter with no response. I have 3 doors sat in my house, a 2yr old and, an unwell wife, and trying to work full time, I just don't have the mental capacity any more to be dealing with all this, I just need a product that works :-(”

Helpful Report

Posted 4 years ago

Currys is rated 2.0 based on 3,477 reviews