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Currys Reviews

2.0 Rating 3,493 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,493 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Currys Reviews

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Anonymous
Unverified Reviewer
“I ordered a mobile phone Motoral -Moto G8 Power Lite -64 GB , Royal Blue from Currys on 6/12/2020 , I've paid for next day delivery and I was told by the staff member that the delivery will be Monday 7/12/2020. However, I didn't receive my order after waiting all day. I phoned DPD and I've been advised this: " We've received your order details, but have not yet received your parcel". Also , I contacted Currys customer service , waiting approximately 15-20 min , and spoke with a lady who told me that there is a delay and should be delivered tomorrow. I requested a refund for the delivery fee I've paid for next working day but I didn't receive it and I didn't get any email so I'm really disappointed . I can't contact this company and ask for refund. Please do not buy anything from Currys they will steal your money and will never deliver your item . PS. Thank you Currys for destroyed my Christmas.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“I ordered a mobile phone Motoral -Moto G8 Power Lite -64 GB , Royal Blue from Currys on 6/12/2020 , I've paid for next day delivery and I was told by the staff member that the delivery will be Monday 7/12/2020. However, I didn't receive my order after waiting all day. I phoned DPD and I've been advised this: " We've received your order details, but have not yet received your parcel". Also , I contacted Currys customer service , waiting approximately 15-20 min , and spoke with a lady who told me that there is a delay and should be delivered tomorrow. I requested a refund for the delivery fee I've paid for next working day but I didn't receive it and I didn't get any email so I'm really disappointed . I can't contact this company and ask for refund. Please do not buy anything from Currys they will steal your money and will never deliver your item . PS. Thank you Currys for destroyed my Christmas.”
Helpful Report
Posted 4 years ago
Deborah Edmonds
Unverified Reviewer
“Absolutely terrible customer service. Missing order and it is near impossible to speak to someone to get a refund. Webchat leaves you on hold for hours then kicks you off. Promised money back and advisor did nothing to cancel order so still waiting.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“avoid this awful, incompetent bunch of muppets”
Helpful Report
Posted 4 years ago
Karmell Jenkins
Verified Reviewer
“So not only did my order not arrive, I am now being told the refund I requested wasn't processed on the date I was initially informed but it takes 72 hours to receive an email confirmation of cancellation. I have chased this confirmation as it's been over 72 hours to be told I need to wait a further 24-48 for confirmation of cancellation! Currys your are joke. You were happy to take my money for an item and next day delivery yet were unable to provide the service, and now I am having to chase my refund! I am without my item and my money. Surely this is theft?? I would strongly advise against using Currys, they are not only liars but also thieves!!!!”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“It is apparent Currys are indulging in a scam involving installation of appliances, especially cookers. They portray themselves as having fully qualified engineers to undertake such jobs but on the day of delivery the chaps who deliver are often not qualified and so starts the painful process of either contacting customer services to arrange another visit or asking for a refund. Avoid at all costs any installation purchases if you are brave enough to buy from this dishonest company. In fact take my advice and avoid this company altogether for the sake of your wallet and mental state. It really is not worth it.”
Helpful Report
Posted 4 years ago
Dan
Unverified Reviewer
“This is the first bad review I've ever written, but it's deserved. Received a faulty laptop so I sent it to get fixed (after waiting 2 hours on hold). The freezing problem persisted so I asked for a refund (after waiting 1 hour on hold). I then purchased another top-of-the-range laptop for £1200 with the refund. Once again, it was faulty. So I asked to trade it in for a new one (after 1.5 hours on hold). I was told it would take 2 weeks before I would get the new one. I was unable to wait this long as I use the laptop for work, so I got yet another refund and bought yet another new laptop. Thankfully, this laptop is working fine, but the refund is £80 short - great! I called them up and after 45 mins of waiting on hold and told them the problem. The phone cut off so I had to call them again and wait yet another 45 mins. I tell them the refund is short and they said they'd send the £80 over. A week later I check my account to find they have refunded me just £80 for the £1200 laptop! Absolute joke. I will now have to call currys, wait on hold for God knows how long, and tell them they owe me £1120. I feel like I might have to spend the rest of my life on hold to currys. Useless.”
Helpful Report
Posted 4 years ago
Totally Fed Up
Unverified Reviewer
“Currys the most incompetent company ever. If you like stress with accidentally cancelled orders, lack of customer care and have money to spend on endless phone calls and time to burn then Currys is your company. Currys will give you indigestion that a rennie will not cure you have been warned.......”
Helpful Report
Posted 4 years ago
LORAINE MARSH
Unverified Reviewer
“My review is in respect of your none existent customer services. The impossibility of speaking to anyone to gain help. A phone line which cuts you off despite taking you through umpteen select options and a social media service that does not respond. Currys is hiding behind the 'covid' situation for not providing customer services. My problem relates to a cooker i ordered for my 93 year old father who could simply not cope with your incompetence. Shameful currys.”
Helpful Report
Posted 4 years ago
Colin Basingstoke
Unverified Reviewer
“Ordered a tumble drier from the store on the 19th Oct they said it would be in stock on the 23rd I phoned call centre being 35 in queue went back to store they said will be in on the 30th had text on the 6th nov will be in 3 days time .had phone call on the 25th nov to say would be delivered on the 29th nov about 3pm after staying in all day get text to say will be delivered on the 8th December which it did being I did not pay to have it fitted which meant plug in they would not unpack it or take packing away”
Helpful Report
Posted 4 years ago
Ryan
Verified Reviewer
“I bought an oled tele for £1500, they cancelled the first delivery date which I paid for, changed it to a day where my partner was working so I told them it had to be there for a certain time, they was then an hour and a half late, my partner lost a client in the process costing £60. I’ve been chasing this for a month and they have agreed to pay me this, again not within the time frame they discussed with me. So once more I’ve been chasing as I’ve been told 4 different managers are going to contact me, so again I ring up, they declare it urgent, I get a call the next day discussing bacs payment of £60 will be in within 5-7 working days....... I’m on the tenth day now and there “chasing it up” so I still havnt received payment. By far the worst company for service and delivery I have ever come across in my life !!! Strongly recommend to get your digital stuff from else where because once you’ve paid your money they don’t care atall!!!!!”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“There is this man Trevor by name at Currys in Romford. He is very rude and insulting. I went there to change one of the product that I purchase from them he wasn't ready to help, he has insulted me 2 times before when I went in for turns. I was asking him questions about the product because I was unsure and he wasn't ready to give a clear explanation to so I had to go back the second time and his statement to me was 'here we go' and he started murmuring words without me saying anything. He has done the same thing to me about twice now on different occasions. Not sure I will visit the store in a long time.”
Helpful Report
Posted 4 years ago
Nicola
Verified Reviewer
“Horrible, Horrible, Horrible... I cannot believe I didn’t check reviews before I ordered an Apple Watch. How stupid of me, I should of done click and collect but stupidly decided to get it delivered. I’m still waiting and can’t get hold of anyone. The whole process is impossible. I want my money back and will be putting this review on everything”
Helpful Report
Posted 4 years ago
Jay
Unverified Reviewer
“Everything Terrible customer service. Hounding staff at the door to get you spending. Online store is the worst on the internet”
Helpful Report
Posted 4 years ago
Gary Atkins
Unverified Reviewer
“You're delivery service is awful! You told me you had shipped to royal mail almost a week ago. Royal mail say they've not received anything from Currys yet. Absolute joke of a service! Also the only support option seems to be waiting in an hour long queue to talk to someone on webchat who doesn't have a clue how to resolve delivery issues. Will never ever be using Currys again.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Oven delivered faulty. Terrible customer service on an all automated system that sent us in loops and dropped calls for over 5 hours. Finally managed to get the information needed for the return from the manufacturer and was told delivery will be the following week. Took the day off but no delivery. Contacted the online chat and was told we had to wait 24 hours but did not explain why.. Will never deal with this company again. They do not care about service just sales.. worst company I have ever had to deal with”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“ordered a laptop as a birthday present 3 weeks after it was supposed to be delivered it's still not here - an hour on hold to be told nobody can help ! best bet is to go to your bank and report it as a fraudulent sale they act much quicker !”
Helpful Report
Posted 4 years ago
Anjana
Unverified Reviewer
“I am very frustrated with them , very very bad service and delayed delivery, I wanted to order a laptop for my daughter, they have a problem with their website payment system, it timed out quickly and made me order same item twice. I cancelled double order withon 40 minute, which was never cancelled, called them and after 40 minute of wait spoke to them to cancel double order they said they can't it's been dispatched and mend to deliver on 4th , here I am still waiting today is 8th December, and my double payment is stuck with them for single item, which I can only claim back once both items delivered and I need to return one of it, what a joke, I would never recommend anyone to use them.”
Currys 1 star review on 8th December 2020
Helpful Report
Posted 4 years ago
Jas
Verified Reviewer
“I purchased Norton security on 15 Oct. I bought it earlier so when my subscription run out on 12 Nov I tried to install and product key didnt work. Tried to call currys or web chat could not get through for two days. Called Norton as well and they told what was wrong with product, it was not activated POSE which Curry is supposed to do. Finally third they I got web chat and not so easy to chat with, they agree to refund. Still waiting refund and it is 20 days now since they promise it. this is third issue I had with currys in 18 month ( 3 out of 5 items I bought from them). Never again.”
Helpful Report
Posted 4 years ago
Fed Up
Unverified Reviewer
“Disgusting.....I still do not have a cooker yet Currys have my money. Customer Service is impossible to get through too and they have not heard of " resolution ". Totally frustrated making me feel I'll........”
Helpful Report
Posted 4 years ago
Currys is rated 2.0 based on 3,493 reviews
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