Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,477 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,477 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful service received from local store, called to complain and emails sent on the 14th December and still no response received (27th December) left our family over Christmas with no fridge/freezer due to error on their part.”

Helpful Report

Posted 4 years ago

“Gave Currys (on-line service) a 1 star but merited a zero if I could have. I ordered a tablet for my grand daughter's Xmas on 27th November. After a few days and no tracking info, I contacted Currys via webchat, to be told "Don't worry it is being sent". A few days later I phoned to get an update. Was told that the product was out of stock and the webchat rep should not have told me that it was being dispatched. I was then given a replacement which I accepted and was told that it was in stock and was being sent that day. Another couple of days and still no tracking info, I again phoned and was told that the replacement was also out of stock and had not been sent (even though on-line it showed available). The only option was to take a refund which I would use to buy the product elsewhere. When I hadn't received the refund by 23rd December, I again contacted via webchat to get an update. There had been a computer glitch and the refund had not been processed (that old chestnut). I was then told that this would definitely happen but by the time the money would be in my account Xmas would be gone with my grand daughter not getting her present. All thanks to Currys. So on Xmas day a few white lies to try and tell her why it hadn't arrived. All down to Santa......!! So angry and frustrated at the service I have received from Currys and the lies that I was told. We have bought many products in-store, with no problem but this experience has been ridiculous. Would not recommend on-line ordering through this mob........still waiting on my refund!!!!!! Also when trying the email given to me by the reps, to complain, this has now been deactivated (no surprise). Only contact is via webchat or phone”

Helpful Report

Posted 4 years ago

“Hello, I can not express my disappointment as a loyal customer of curry's enough. I ordered the ASUS Vivo AiO V222FAK 21.5" All-in-One PC - Intel® Core™ i3, 1 TB HDD & 256 GB SSD, Black & Gold. I paid and ordered additionally for express delivery and the care plan. The item was delivered and I noticed I received the wrong product! not how i planned my christmas after this eventful negative year. However what made me upset, as human errors can happen, is that your customer service agent was not able to speak to his management and only able to offer me 5 days collection and a further 5 days for an exchange delivery! I paid express delivery, i paid the amount immediately online and additionally i also paid for the care plan. You made a mistake and you can't make it right in an acceptable time frame and can only offer me over 10 days? To receive the product i purchased? This isn't acceptable! I hereby would like to complain about the experience and the solution that has been in progress and offered to me. I expect an apology and at least compensation if i can not have my ordered product in the manner i have paid it for which will not happen today on christmas day regardless I fullfilt my online purchase agreement by paying immediately. In the end we made an online purchase contract which I fulfilled . Where is your fulfillment? Non existing. I contacted facebooks customer service and twitters customer service all i got back is "we will look into this for you" great thank you for ruining Christmas and 2020 even more...I look forward to hearing from you!”

Helpful Report

Posted 4 years ago

“Did not receive my items after a month and the customer service was completely useless!”

Helpful Report

Posted 4 years ago

“Please do not be fooled into purchasing Care and Repair of a product bought from Currys! Care and repair promise to help with faulty items etc 7 days a week I spent nearly 2 days trying to get through to them. I understand there's a pandemic and its affecting everyone but I haven't been able to speak to anyone. Webchat is unable to help they just refer you to the number you can't get through on! My problem was with a noisy electric oven that I purchased from Currys.co.uk I urgently needed an engineer to just check it for my own peace of mind. So needless to say I've cancelled Care and repair and ill be refunded my 80 pounds.”

Helpful Report

Posted 4 years ago

“In Stock but Not in Stock, Lies from Customer Service and Still Not Delivered. Managed to place an order for an RTX3080 as the website said they were in stock and available for delivery. After ordering I got an email saying they would contact me as there was a delay on my order, I never got a phone call, so I ended up waiting in queue on their webchat. I was told it wasn't in stock but will be the next day, so I waited. Then I contacted them two days later asking for an update. I was told I'd receive it a couple days later. That day came and nothing. So I contacted them again and was told it wasn't in stock today and will dispatch tomorrow. After complaining on social media I was contacted and then told that they are expecting stock within a week, and I should get it before end of the year. So I contacted them once again about the stock and they said it would be a day later than they said (23rd). I then noticed the day before that my order status had gone from 'Order Received' to 'In Progress' but this stayed the same for a day, but when contacting them about it they told me it wasn't in stock! So I called them out regarding changing my order status to 'In Progress' and asked whether they have had any stock in since my order, and still awaiting for an answer. (And this is the short story). I have been charged for this order and told constant lies by staff. I have no faith in Currys PC World, I do not recommend them and will refrain from using them in future.”

Helpful Report

Posted 4 years ago

“I had horrible experience with teamknow and Currys - how I bought brand new Samsung ultra 250 which was faulty and after few months started to give issues! Called Currys and team knowhow booked it for repair and said they will repair and return it within a week - but more than a week passed by no news no mobile - chat help line is not helpful as they saying they don’t deal with online issues or repair. Phone helpline is not working as no one knows what happened and kept on putting me through to other departments. Last text was delivery is on Monday and then after 50 calls a voice message that it will be delivered tomorrow but seems that tomorrow wouldn’t come! Used Currys twice both times horrible experience do not buy from them especially expensive items in my case it was about £1300! Biggest issue is with mobile you don’t know as it still might have my personal data so I’ll have a very uncomfortable Christmas and new year - thanks to horrible Currys and useless team knowhow”

Helpful Report

Posted 4 years ago

“They promise everything and deliver nothing. I placed an order for a TV on their website, which then informed me I would have a delivery three days later. After taking time off work, I then find out the day before delivery, it was never going to be delivered on the agreed date, but six days later. No apology, and no TV. Complete shambles of an online ordering and delivery system. Please use someone else. I know I will be.”

Helpful Report

Posted 4 years ago

“I order two Nintendo Switchs and a game ,I never received them I was told I would get a refund I'm still waiting, this was xmas presents for my children costing just shy of £600 I paid on the 27th November its now 22nd of December still not received goods or money bk so it now looks like my children are going to be left without there main presents which I saved all year for and notsure if I'm going to get my money back in time for Xmas so I can buy them something else.I just keep getting fobbed off by currys”

Helpful Report

Posted 4 years ago

“I ordered my grandson NINTENDO - Switch Neon & Ring Fit Adventure Product code 852123 on Saturday payed for next day delivery it didn't arrive DPD said there was a problem and said it would be delivered on the Monday still did not arrive called curry's they called DPD they said they didn't know what as happened to it and it will take them 3/4 days to confirm if it as been lost which means my grandson son as no present from santa and curry's will not refund me my money until then very unhappy with how curry's is not helping with solving the problem before Christmas”

Helpful Report

Posted 4 years ago

“Ordered a tv on line 16th December. Had no confirmation email. Luckily I'd made a note of the order number and delivery date. Finally managed to get through to a person and not a virtual thing. Due to a technical problem my order didn't go through, though they took my money. Order cancelled by them, money due back in bank whenever. Just had a email along their processing my order. Never order on line again with curry's”

Helpful Report

Posted 4 years ago

“Awful service!!!! Ordered a fridge 14th December and I paid for express delivery, that didn’t arrive and I wasn’t informed despite taking a days annual leave. I had to call th at 7.15pm to see where my delivery was The call handlers are rude!! One even said the centre shuts at 8pm so I shouldn’t be dealing with this after I’d waited 40 minutes for them to pick up! They disputed their own delivery time frame which they advertise between 7-7pm and which I’d paid for, saying it actually it’s 7-8pm just so they could end my call at 7.58pm!!! I flatly refused referring them back to my order, there website, the emails i had received all stating express delivery between the hours of 7-7pm and how they advertise it so they honour it. By 8.03pm they agreed the item wouldn’t be delivered that day as the drivers had logged off for the day and failed to notify anyone. They then proceeded to give me 3 other delivery dates up to Christmas Eve! ( I cried, 7 months pregnant no fridge or freezer and they want to deliver it Christmas Eve) I then received a text to say my item would be delivered on a completely different date and time. When the item finally arrived the delivery drivers said they wouldn’t order from them either and advised me not too again because of there shocking service. They were empathetic and I felt for them because they obviously get the flack for a dreadful company - I won’t be using them again I’ll stick to AO next time”

Helpful Report

Posted 4 years ago

“Managed to place an order for an RTX3080 as the website said they were in stock and available for delivery. After ordering I got an email saying they would contact me as there was a delay on my order, I never got a phone call, so I ended up waiting in queue on their webchat. I was told it wasn't in stock but will be the next day, so I waited. Then I contacted them two days later asking for an update. I was told I'd receive it a couple days later. That day came and nothing. So I contacted them again and was told it wasn't in stock today and will dispatch tomorrow. After complaining on social media I was contacted and then told that they are expecting stock within a week, and I should get it before end of the year. (This is the short story). I have been charged for this order and told constant lies by staff. I have no faith in Currys PC World, I do not recommend them and will refrain from using them in future.”

Helpful Report

Posted 4 years ago

“I placed an order 27th November for two small electrical items, which I have not received. I received an email from PayPal with confirmation of payment, but nothing from Curry’s. I have contacted them, and was advised one of the items was currently out of stock, and would be with me on the 11th December, still not received (both items are IN stock) Customer services are awful to get hold of, all automated, and because I don’t have a reference number (due to not receiving a confirmation email) it keeps advising me to phone, and I can’t get through. My husband also ordered an item that has not been delivered, which should have arrived 11th December, and after waiting hours on line, discovered that the order had been cancelled. No information sent regarding cancelled order, and no refund, nearly £900, he has had to reorder. I have now purchased my 2 items elsewhere, and will expecting a full refund. I understand the current pressures everyone is under, but if you can’t cope with demand, do not take peoples money. Absolutely disgraceful service from CurrysPCW, we will not be ordering from you again!”

Helpful Report

Posted 4 years ago

“Incredibly HORRIBLE company. Avoid them at all costs. Fraudulently sold products that aren’t in stock. I ordered a Power Supply Unit from CURRYS on December 3rd and the arrival date was meant to be the 11th. My money was taken on the same day and I received the confirmation email. A few days later and I still didnt receive my tracking email. I rang their support line and they told me my item was out of stock and they didnt have an estimated date of it going back in stock. I then told them to cancel my request and they originally said it would take 3-5 days but after those 5 days i called them back again and they said my cancellation had to go through the supplier. Which is incredibly irresponsible as I ORDERED an item through CURRYS not a third party supplier. After which they told me to it would take a total of 3 weeks to process and get me my money back. Horrible Horrible company. Do not buy from currys.”

Helpful Report

Posted 4 years ago

“ordered a fridge never had any e-mails whatsoever never use currys again”

Helpful Report

Posted 4 years ago

“I ordered a Wifi mesh system which should have been delivered by the end of the next week; it still hadn't made it to Royal Mail. You cannot speak to anybody or webchat and just get referred to Royal Mail's website. I tried cancelling it online but got a generic response saying sorry but because we are processing the order (11 days by now) we won' cancel it. I then put in a dispute through Paypal and finally got a response saying that I should get it the following week (but don't reply to this email as it is not monitored WTF ) It finally did come a week later but I wasn't impressed. Service only happens when things go wrong, with Currys there is no service. I will never use Currys again.”

Helpful Report

Posted 4 years ago

“Awful. Ordered a tumble drier, they took the money and one month later we've heard nothing. Massive customer service queues so struggling to get through by phone or internet. Wish we'd bought elsewhere, will never buy from them again.”

Helpful Report

Posted 4 years ago

“If you want to return item bought online and paid for by PayPal be careful! Curry's will screw you big time. They made it deliberately difficult to return the item. You must first fill in online form which is well hidden away on their website. Then wait for return request be accepted, only then you will get a confirmation and collection number. In email it says you must provide address but NO instructions as to what is delivery address. So they tell you to send it but they don't tell you where. IDIOTS. Well I used web chat feature and asked assistant to tell me what is the delivery address for return. They didn't know. I called their Know How helpline and they told me DPD driver will pick up item and he doesn't need address label - essentially contradicting instructions what was send in the email! So their staff has NO CLUE. Then DPD driver turned up few days later without label! Guess what. DPD driver refused to collect item because he says that I failed to provide address!!! Item unable to be returned because Curry's staff is incompetent, unable to provide clear instructions, their staff contradicts each other. It's a mess. No wonder bad reviews! Stay AWAY!!!”

Helpful Report

Posted 4 years ago

“Avoid like the plague! Placed an online order for 2 x Samsung Galaxy Tablets and 3 x Samsung phones for delivery on Monday 30th November to the value of £1,162.97. We received the delivery which only contained 1 x Samsung Galaxy Tablet. We contacted Curry’s via phone regarding the missing items and they initially advised that we should approach DPD direct. Refusing to accept this, we persisted with the agent and they raised a ‘LIT’ (Lost In Transit). We were advised we would have to wait 14 days for an investigation to be carried out. On the 10th December we received an email requesting us to complete a document that was attached to that email. It was titled ‘Denial of Receipt’. This form ask you to confirm that you never received your full order, that the parcel packaging wasn’t damaged and that we would be happy to involved the police. We completed the form the same day and emailed it back along with photos of the parcel packaging and the one item we received. On the 15th December we received the following email: - “We understand that you have reported the non-receipt of the Products from Currys PC World. An investigation has been undertaken in regard to this claim which takes into account the information you have provided through the Denial of Receipt form, an internal investigation within our warehouse and with the courier DPD as the parcel travelled through their network. The completed Denial of Receipt form indicated that the parcel was delivered in a fully sealed Packaging, with no signs of any tampering. During the picking stage the product was weighed where there were no discrepancies found in this instance. We obtained CCTV footage of the parcel being processed through our Warehouse and the findings show the parcel was packed without issue. We contacted DPD who have provided us with images of the parcel showing no signs of damage. After due consideration of all evidence, we are content that this parcel was dispatched and delivered with no evidence of tampering therefore, will be unable to assist you further with this claim” Needless to say that we emailed straight back and stated that we are not accepting this and dispute their decision. We also decided to phone customer services on the same day (15th December still) and spoke with an agent called Sino. Sino advised that they would raise another ‘LIT’ (Lost In Transit). We refused this and requested that they escalate the case. We wanted to speak to a manager / supervisor but apparently nobody was available. The agent advised that we would be contacted by Curry’s within 24 to 48 hours and provided an escalation case reference number. On the 17th December after 48 hours had passed, we hadn’t heard from Curry’s so we phoned again. This time we spoke with Hasniar who advised that the original case number provided by Sino hadn’t in fact been raised. Hasniar advised that they had now raised this and that we should wait another 48 hours for Curry’s to contact us. I should mention at this point, that we had visited our local store twice in the middle of all of this and unfortunately both times they advised that they couldn’t help. They weren’t allowed to hand out telephone numbers of managers / supervisors and they confirmed that a dedicated customer complaints department didn’t exist. On the 18th of December, we had a lightbulb moment. After trying to convince the store that the packaging the 1 x Samsung Galaxy Tab had arrived in, wouldn’t be larger enough to fit the remaining items, we decided to check tracking on DPD’s website to see if he courier had taken a photo of the parcel at our delivery address as proof of delivery. Needless to say, there was a photo of our parcel in crystal clear imagery that showed the outline of 1 x tablet only. This was the evidence we needed to prove we only received part of our order. We decided to phone Curry’s again. We explained everything to another agent (failed to get the name in this instance) and the agent put us on hold whilst she reviewed the notes on the case. The agent came back on the call and agreed that the parcel was too small and clearly showed only 1 x item through the packaging (the outline of 1 x box was clear to see). The agent advised that they would contact the relevant department to look into it. We refused at this point to be fobbed off again and requested to speak to a manager or supervisor. The agent explained that we’re all busy but that it would be sent to back office for review. Again we refused this and requested to speak to back office. We waited on hold for 20mons before being disconnected. At this point it’s safe to say that we are completely exasperated and exhausted at our attempt to resolve what should be a fairly straight forward delivery issue. So yet again, we decided to visit the local store for a third time. The customer services agent in store reviewed the information including the proof of delivery photo that showed only 1 x item through the packaging. The agent agreed straight away that is an open and shut case and should’ve been resolved by now. The agent phoned their internal telephone number to their online order team and quite bluntly said “It’s clear only one item has been delivered, there’s proof in front of me. Why hasn’t it been resolved and why have you closed the case despite the customer having not received their items”. After coming off the phone, the customer services agent advised that they sympathise with us entirely however they were unable to do anything in store and that we would have to wait another 14 days whilst they re-opened the investigation. So here we are 18 days on from when this began, being told we would need to wait another 14 days (so 30 in total) until we would hear the result of their decision DESPITE having clear EVIDENCE. We are currently out of pocket to the sum of £793.97 - We don’t dare purchase the items elsewhere in case Curry’s decide to send the missing items out instead of offering a refund. We are between a rock and hard place. We have opened a case through resolver but it has advised that we need to wait for 30 days until we can escalate the case further through them. The total lack of customer service, breach of contract and disregard for consumer rights is, to be quite frank, shocking. How can a retailer in this day and age, which is a household name and has a large physical presence in our towns and cities, get away with trading in this manner? We still do not have a resolution and the way they have handled this situation will prevent us purchasing anything from them in the future. Just think, if this is how they handle delivery issues, what must they be like to deal with on warranty and faulty goods. Curry’s are an absolute shambles - spread the word!”

Helpful Report

Posted 4 years ago

Currys is rated 2.0 based on 3,477 reviews