Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,493 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,493 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 9th September 2025

Derek Heaven

Currys 2 star review on 6th September 2025

Williams David

Currys 1 star review on 4th September 2025

Stephanie

Currys 1 star review on 3rd September 2025

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Currys 1 star review on 31st August 2025

Alexis Jose

Anna

120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HORRIBLE AND IDIOT CUSTOMER SERVICE! DO NOT USE THEM!”

Helpful Report

Posted 4 years ago

“I bought 2 halogen heaters both stopped working and to me were not safe as I heared a loud noise and saw sparks coming from them these heaters should not be sold if they are not safe and paying almost 50 pounds for complete rubbish currys should know better”

Currys 1 star review on 5th January 2021

Helpful Report

Posted 4 years ago

“i ordered a microwave from currys and they said 3 to 5 days delivery, after five days i look on web site at my account and it still said processing.so i chatted to an againt on the web site,after waiting 20 minutes for them to speak with me they took another 20 minutes to saying he was sorting it out.i had alredy asked for a refund by then and the agent said he would update my request for a refund,hes a liar.he was talking to other people at the same time as me.i have just been on my account and it still says requesting cancelation.they are taking the micky out of everybody,they have your money in 2 seconds and dont give it back for days or weeks,dont buy from currys pc world unless you want stress and disappointment .i will never buy from them again.amazon delivered the same item next day for same price,never again,rip off company.nitin was the agents name.”

Helpful Report

Posted 4 years ago

“Bought a Beko washing machine which at first sounded nice and quiet until the rapid spin, sounded like it was taking off! After 3 hours on the phone waiting i was told by 1 person nothing they can do about it other than send an engineer (i shouldnt need an engineer for a new washing machine), spoke to someone else who said i could take it back to store, brilliant, only to find out there are only certain stores that accept returns, none of them in liverpool! Beko have not got back to me either other than a bog standard email they send to everyone asking covid questions for an engineer to come round the house. Will never buy domestic appliances from currys ever again what a joke.”

Helpful Report

Posted 4 years ago

“Terrible service. Took delivery of Hotpoint washing machine. Installed by Know How guys. After kitchen flooded and checks proved that pipes were all connected as required, I arranged for engineer visit. Turned out drum had been badly cracked in transit, probably because of dropping, and this must have been apparent to installers. Now despite trying numerous times on line and via phone have got nowhere other than 1 agent offering me a 10% refund if I kept broken machine. Absolutely appalling!!!!”

Helpful Report

Posted 4 years ago

“Review of Currys PC World Raj Ruparelia 1 review 12 minutes ago Thieving Currys I tried buying a fitbit watch online from Currys paying partly with a gift card and the balance with a debit card.before I completed the transaction I decided to come out of it. Later in the day I decided to buy the watch doing the same process. This time when I entered the gift card number the balance was zero. Upon enquiry with Currys they admitted taking the money out of the card even though I had not completed the transaction. I think think this amounts to fraud. I was told very arrogantly that I would be issued with a new gift card in 7 working days. This was not acceptable to me as I wanted to buy the watch on the day. I spent two and a half hours on the phone trying to resolve this without any joy. In my opinion Currys customer service is nonexistent and I will never ever buy any thing from them and advise all to avoid Currys. They should not be in business.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Ordered headphones to be delivered to a store. On the date agreed I went to collect these only to be told they had not arrived despite 2 telephone calls lasting 30 minutes to confirm they were there. Rang customer service again and they informed me (after another 30 minute phone call) that they had been lost in transit and I would have to wait 14 days for an investigations and my money back. Absolute disgrace. Would never order from them online again.”

Helpful Report

Posted 4 years ago

“If you use the online service good look I ended up cancelling 2 orders because they never got processed”

Helpful Report

Posted 4 years ago

“Just shocking. Will never order from them again.”

Helpful Report

Posted 4 years ago

“Awful. Not even able to contact customer services. Order accepted online and not fulfilled. I will never (attempt to) buy from these muppets again.”

Helpful Report

Posted 4 years ago

“I ordered, and paid for, a Shark vacuum cleaner, online, on 11 Dec, and was informed that it would be ready to collect from my local Curry’s in 3 days time. The email also said to ‘sit tight’ and wait for an email informing me that my purchase was ready for collection. I’ve heard nothing! I appreciate that due to the current situation there might be delays, but how discourteous - rude even- not to even keep customers informed! Curry’s have my money - I would like the cleaner which I have paid for! I’m in my 70s and need the cleaner. I chose Curry’s as I thought it would be reliable - silly me!!! I would just like to be given some information as to the whereabouts/delivery of my vacuum cleaner! I’ve tried email/phone/chat etc - all to no avail. Greatly disappointed - and cross!”

Helpful Report

Posted 4 years ago

“Order Number 7411133458 No support at all , all blame goes on Covid , Even for an engineer visit, takes 3 weeks ! purchased a washer dryer and it broke down with in week and when requested for a replacement they want to send the engineer who could only come on 12th of Jan and mine became faulty on 20th of December, Shame on Curry's never expected such a horrible service from these people , I will suggest to stay away from curry's”

Helpful Report

Posted 4 years ago

“I ordered a portal 11 dec never received still no refund went to store waited 30 min on manager to be told they could do nothing been on phone several times still waiting on phone back 29th still no answer to phone or email”

Helpful Report

Posted 4 years ago

“Awful service received from local store, called to complain and emails sent on the 14th December and still no response received (27th December) left our family over Christmas with no fridge/freezer due to error on their part.”

Helpful Report

Posted 4 years ago

“Gave Currys (on-line service) a 1 star but merited a zero if I could have. I ordered a tablet for my grand daughter's Xmas on 27th November. After a few days and no tracking info, I contacted Currys via webchat, to be told "Don't worry it is being sent". A few days later I phoned to get an update. Was told that the product was out of stock and the webchat rep should not have told me that it was being dispatched. I was then given a replacement which I accepted and was told that it was in stock and was being sent that day. Another couple of days and still no tracking info, I again phoned and was told that the replacement was also out of stock and had not been sent (even though on-line it showed available). The only option was to take a refund which I would use to buy the product elsewhere. When I hadn't received the refund by 23rd December, I again contacted via webchat to get an update. There had been a computer glitch and the refund had not been processed (that old chestnut). I was then told that this would definitely happen but by the time the money would be in my account Xmas would be gone with my grand daughter not getting her present. All thanks to Currys. So on Xmas day a few white lies to try and tell her why it hadn't arrived. All down to Santa......!! So angry and frustrated at the service I have received from Currys and the lies that I was told. We have bought many products in-store, with no problem but this experience has been ridiculous. Would not recommend on-line ordering through this mob........still waiting on my refund!!!!!! Also when trying the email given to me by the reps, to complain, this has now been deactivated (no surprise). Only contact is via webchat or phone”

Helpful Report

Posted 4 years ago

“Hello, I can not express my disappointment as a loyal customer of curry's enough. I ordered the ASUS Vivo AiO V222FAK 21.5" All-in-One PC - Intel® Core™ i3, 1 TB HDD & 256 GB SSD, Black & Gold. I paid and ordered additionally for express delivery and the care plan. The item was delivered and I noticed I received the wrong product! not how i planned my christmas after this eventful negative year. However what made me upset, as human errors can happen, is that your customer service agent was not able to speak to his management and only able to offer me 5 days collection and a further 5 days for an exchange delivery! I paid express delivery, i paid the amount immediately online and additionally i also paid for the care plan. You made a mistake and you can't make it right in an acceptable time frame and can only offer me over 10 days? To receive the product i purchased? This isn't acceptable! I hereby would like to complain about the experience and the solution that has been in progress and offered to me. I expect an apology and at least compensation if i can not have my ordered product in the manner i have paid it for which will not happen today on christmas day regardless I fullfilt my online purchase agreement by paying immediately. In the end we made an online purchase contract which I fulfilled . Where is your fulfillment? Non existing. I contacted facebooks customer service and twitters customer service all i got back is "we will look into this for you" great thank you for ruining Christmas and 2020 even more...I look forward to hearing from you!”

Helpful Report

Posted 4 years ago

“Did not receive my items after a month and the customer service was completely useless!”

Helpful Report

Posted 4 years ago

“Please do not be fooled into purchasing Care and Repair of a product bought from Currys! Care and repair promise to help with faulty items etc 7 days a week I spent nearly 2 days trying to get through to them. I understand there's a pandemic and its affecting everyone but I haven't been able to speak to anyone. Webchat is unable to help they just refer you to the number you can't get through on! My problem was with a noisy electric oven that I purchased from Currys.co.uk I urgently needed an engineer to just check it for my own peace of mind. So needless to say I've cancelled Care and repair and ill be refunded my 80 pounds.”

Helpful Report

Posted 4 years ago

“In Stock but Not in Stock, Lies from Customer Service and Still Not Delivered. Managed to place an order for an RTX3080 as the website said they were in stock and available for delivery. After ordering I got an email saying they would contact me as there was a delay on my order, I never got a phone call, so I ended up waiting in queue on their webchat. I was told it wasn't in stock but will be the next day, so I waited. Then I contacted them two days later asking for an update. I was told I'd receive it a couple days later. That day came and nothing. So I contacted them again and was told it wasn't in stock today and will dispatch tomorrow. After complaining on social media I was contacted and then told that they are expecting stock within a week, and I should get it before end of the year. So I contacted them once again about the stock and they said it would be a day later than they said (23rd). I then noticed the day before that my order status had gone from 'Order Received' to 'In Progress' but this stayed the same for a day, but when contacting them about it they told me it wasn't in stock! So I called them out regarding changing my order status to 'In Progress' and asked whether they have had any stock in since my order, and still awaiting for an answer. (And this is the short story). I have been charged for this order and told constant lies by staff. I have no faith in Currys PC World, I do not recommend them and will refrain from using them in future.”

Helpful Report

Posted 4 years ago

Currys is rated 2.0 based on 3,493 reviews