Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,481 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,481 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently bought a washing machine. Picked one out in store, paid in store, arranged to be in for next day delivery. I took a day off work to wait in, and the washing machine never got delivered. The delivery man called to tell me that someone would call me and arrange a new delivery date. Got a call the next day which I expected to be regarding re-arranging a delivery date, but was in fact them letting me know they were 5 mins away. I was, or course, at work. Washing machine eventually got delivered, and it was the wrong one. Called the awful customer service number to be told the only option was to go into the store. Off I pop in the evening to see why we got the wrong washing machine. Turns out they'd put the wrong prices and descriptions on the machines, so the one we picked out had another machine's info on it. After much arguing we finally got them to agree to give us the one we asked for and thought we had paid for. I will never use Currys again and consider it my civic duty to warn anyone who will listen to shop elsewhere.”

Helpful Report

Posted 9 years ago

“Ordered a splashback for the kitchen from Currys online. When I rang to check the delivery time, I was told the order hadn't gone through and I would have to cancel and reorder and they would refund the original payment. The product arrived but they charged me twice and did not credit the refund. When I rang customer sevices ( 15 minutes wait to get through) I was told there had been a glitch and the refund would be made within 3- 5 working days. This didn't happen so I e-mailed customer services - and got no reply ( or acknowledgement). So I rang customer services again ( another 15 minute delay) and was given no explanation for the lack of refund other than it should have gone through . I am still waiting for it and would advise against using Currys because of the poor customer service.”

Helpful Report

Posted 9 years ago

“On 17th October 2015. I took my laptop to Currys in Peterborough for data retrieval. I should have picked up the inefficiency of the service right at the start. The sales person dealing with me had no idea what to do. I was told the work would take 5-10 days. 2 weeks later, I contacted Currys and no one could tell me how much longer it would take. I was told the team dealing with the retrieval were not contactable. It is now coming to a month and I still have no idea what is happening to my laptop. The staff at Currys have been unhelpful. The manager was totally clueless!!! What an appalling service. I would advise anyone against using the data retrieval service. I hope I can at least get my laptop returned eventually. Definitely not recommended especially if information is required urgently. A month is too long to wait. Terrible customer device!!! Takes forever to get through to their customer service!!”

Helpful Report

Posted 9 years ago

“I have been a customer for many years with PC World and Currys and have always bought from them and have spent a lot of money over the years. I have just received the worst service ever, I placed an order up to £900.00 for a simple hood and hob. Needed it delivered as soon as possible so I went ahead and ordered as it was a next day delivery and two items on Monday. This was advised by the sales team on the phone and an emil confirmation from them. I sat around all day on Thursday waiting for my order and nothing turned up, I called the customer services team for an update and they could not tell me what has happened to the order and when it would be delivered. I wasted nearly three hours on the phone speaking to their delivery team, and no one could give me an answer. I asked to speak to a manager and was promised a call back yesterday. No call.... This morning I have spent yet another 2 hours trying to find out about my order and no one still knows what is going on. This is absolutely appalling service. I could have gone to AO.com and would have got next delivery and the items where cheaper!!! Anyone placing an order with Curry's, think twice before doing it. I now dont know how long it will take for them to refund my money????”

Helpful Report

Posted 9 years ago

“Visited Currys last year for advice on which computer to buy for my son who wanted a gaming computer for Christmas. Advised that we needed a Lenovo All in One which would do everything the gaming computer would do and more! Didn't realise what poor advice we were given - computer doesn't have a graphics card. Complained, but currys said there was nothing they could do. Don't listen to advice from their sales assistants - I'm £600 out of pocket.”

Helpful Report

Posted 9 years ago

“Will not order anything to be delivered from Curry's again. Had a large upright Zanussi fridge delivered today. Well done, it was well within the given time slot, and put exactly where I wanted it to go. However, once in place I was told not to touch it for four hours. So, not only did I not get to check that it was in a satisfactory condition before the men left, but was left to unpack it myself and dispose of all the packaging! Being 4 foot 10 inches tall and having a serious lung condition this was out of the question. How do they expect anyone to move and lift a fridge on their own anyway? My husband is working away for the next two weeks so I still don't have a working fridge! Thanks very much Currys. Can you tell me what the point is of your next day delivery service? Shameful customer service!”

Helpful Report

Posted 9 years ago

“I wanted to purchase 4 items from curry's, fosse park, leics Weds, 4 November '2015. After an assistant finally come over to us {bear in mind the store was nothing short of empty!!} After explaining what we required & asked if the 'online offer' could be reciprocated in store; Her manner, response & lack of enthusiasm was shocking, here I am looking to spend £3,000, she had absolutely no idea, wouldn't assist when asked to call someone & nearly @ a point she quite defensive. Curry's need to instill further customer service training in their stores. And take a leaf out of other leading stores books. Hence my goods were purchased from elsewheref!!”

Helpful Report

Posted 9 years ago

“Will not use currys again had a new cooker delivered end of October 2015 found it was damaged on unpacking phoned the help line and had a new one sent out as a replacement 48 hrs later so far so good until the new/ replacement cook became faulty after 2 phone calls to the customer service department we got a engineer out to look at it which took 10 days!!! he said he could fix it but we were entitled to a new replacement as it was less than 28 days old Now the fun starts rang customer services on hold for 15 mins only to be transferred to a different department and kept on hold again for 15 minutes Then told that we would need to go back to the store as its more than 7 days old ! And they can't do anything about a replacement unit So I need to take the engineering report to the store to get a replacement cooker ? How unhelpful ! So after the customer service advisor said would you like to make a complaint I said yes please she said can I take your telephone number which I gave she then said that the complaint would be dealt with internally! Great I thought until I asked would I get a call back to let me know how the complaint was deal ? O no was the reply we never call people back about complaints we never find out about them ! So I asked how do you learn from mistakes or complaints that are made ? The reply was "we don't get told anything about the complaint procedure other than to note them and they will be dealt with internally so once there logged we never get any results for them or hear about how their handled " Well what is the point of taking my phone number ? And it's no wonder there customer services are so very poor Now I've had to take the morning off work tomorrow to go to the store and try to sort a cooker out As my wife has her hands full with my 6 month old baby boy and 2 year old girl Trying to cook meals for them with a microwave and toaster While my £600 cooker waits to be replaced”

Helpful Report

Posted 9 years ago

“Went into currys trafford centre 7.25 tuesday night shop not busy. Looking to buyprojector asked two sraff whi were disinterested. One said we do them online and left it at that. More staff than customers .. very poor .. left disatisfied”

Helpful Report

Posted 9 years ago

“Ordered an external hard drive. Web site cannot take an address where the first line is more than 10 characters, so had to order by phone. Received an email saying it had been sent. Tracking number supplied. Not delivered. Nothing on Royal Mail website. Tried to contact Currys via website. A 10 digit order number required. Mine was 9 so no joy. Tried to call them. Phone not answered. The only way I could speak to a real person was to pretend to want to place a new order. Even then took 45 minutes. Was told it was out of stock and had not been sent. The saga continues! Amazon next time.”

Helpful Report

Posted 9 years ago

“Bought a laptop for my daughters 14th Birthday on the 30th August 2015, two months later she goes to switch it on only to find that the screen has somehow imploded - like an ink spot. Took it back to Curry's who without seeing it - said is it the screen - implying to me that this is a usual problem. Curry's then tell me the screen is not covered by the warranty and we have had in fact broke it! I'm sure the staff are taught to be aggressive and dismissive. To break the screen where it was damaged would have taken excessive force - but the assistant stated even picking it up with your thumb on the screen could cause this damage - which is completely untrue as we then applied our thumb on the screen with strong force to no ill effect. Never ever would I shop at Curry's again and reading previous review's this seems to be unaminous amongst the reviews. Once you've paid your money for the goods that don't want anything more to do with it. I too will be writing to Watchdog.”

Helpful Report

Posted 9 years ago

“I ordered a dishwasher from Currys. It was due to be delivered on 30 October so I took a day off work, I had to take a whole day as the company are not able to give even a four hour delivery window until the day of the delivery. the dishwasher that arrived was severely damaged and could not be fitted. Accepting that accidents happen I accepted a new delivery booking for the next day, 31 October. I waited in again only to receive a call telling me that while they had my dishwasher they had no-one who could fit it. Delivery was re-booked for 6 November and l booked another day off work. On 6 November I received a call informing me that the crew was ill. Delivery was re-booked for Sunday 8 November only to be followed on the day with a voicemail message telling me that the crew were unable to get in to work. I have no new delivery date and no offer of compensation as I write this.”

Helpful Report

Posted 9 years ago

“I ordered a laptop from PC world website and was told that next day delivery would be possible.. I then paid and received an email the next day titled "Your request to change the delivery date to.... " I NEVER asked the date to be moved on !!! The laptop was delivered three days later !!! GRRRRRRRR ! Disgraceful”

Helpful Report

Posted 9 years ago

“we have now the second fringe freezer in 3 days,the first was faulty, the delivery notes for the second delivery we incorrect so they phoned me telling me no one was in, they we at the wrong address, after delivery we found parts missing,i have tried 3 times to phone the so called help line and been placed on hold for 30 mins plus,then been told we will take your deatails the guy who i spoke to had noting to with that department these people are a joke, everyone pleased go somewhere else and save your sanity,”

Helpful Report

Posted 9 years ago

“Dreadful customer service! They are quite happy to take your money and aren't interested when things go wrong. Don't buy any thing from them!”

Helpful Report

Posted 9 years ago

“I have ordered an oven online (not due to be delivered until the 18th) and want to take up the recycle option for the old oven. As it mentions this as an option on Currys website but I couId not find an option on the order form to select this I used their Live Chat Service to find out how to do this. I had an email chat with Jessica who advised me that once the order was confirmed I simply had to call 0344 561 1234 to book the recalling collection at a cost of £10.00. The number goes to KNOWHOW who I believe are part of Currys, the lady I spoke to was pleasant but had no idea about the recycling and had to constantly refer to her supervisor. I was told I cannot book in advance but that I have to ask the delivery driver to take the old one away!!!!! Apparently they will call Currys when delivering so that I may make a card payment to them over the phone at that time!!!! Even if they deliver at 0700 when Currys are not open!!!!!! Trying to speak to Currys on the phone is impossible, they never answer, absolute rubbish. Customer service is not their priority.”

Helpful Report

Posted 9 years ago

“On a recent visit to the Currys Castle Marina store in Nottingham I purchased a kindle e-reader. This was after consulting with an instore assistant. There were 2 kindles available the kindle paperwhite and the kindle e-reader. I asked what the difference was and after some deliberation the shop assistant basically didn't really know, he was guessing and read out the on shelf tickets, which I had already done, he came to the conclusion that the kindle e-reader was the older version and that was why there was a price difference. The kindle paperwhite was £107 and the kindle e-reader was £49.99 including a £10 discount. Based on what the shop assistant had advised I decided to purchase the kindle e-reader at £49.99. Having set up my purchase at home I can't believe how wrong I was to choose the kindle e-reader. It is not the older version of the kindle paperwhite. It doesn't have the same features of the kindle paperwhite. There is no back light and therefore I can't read in the dark, to do this I need to purchase a separate light. If I had know this I would definitely not have purchased this item. On the kindle I purchased there are adverts. To remove these adverts I can pay £10, so not really a £10 discount on the purchase price. I wasn't told this in store. There was no plug in the box, again I have to purchase this separately, I wasn't told this in store. Finally the cable to charge my purchase is faulty, there seems to be a loose connection somewhere. In conclusion I feel I was completely mis informed about the product I purchased, it is not fit for purpose and I now have to spend more money to make it work for me. Would I recommend to my friends purchasing goods from the Currys store Nottingham - NO Would I recommend purchasing the kindle e-reader to my friends -NO”

Helpful Report

Posted 9 years ago

“Bad customer service. When I bought a laptop from you 3yrs ago I was sold one without wifi capacity at a crucial time for me. I was assured a refurbished laptop would be just as good as a new one. Lies. At the purchase the salesman was I appropriately pushy to sign me up for something else. His tactics were shameful and made me uncomfortable. To make things worse I went back to your branch in Croydon for a large intimidating man who I approached after I was waiting for half an hour for help that he was spelling to his colleague and I was not to interrupt. He was insulting and rude and he is lucky I didn't file a claim. It's the worst kind of distrspectful "service" I have ever come across. I'm going to let others know exactly what happens when you shop at currys. I was extremely upset and now every time I see an email from you I remember it. Enough is enough. People should know.”

Helpful Report

Posted 9 years ago

“I bought an integrated fridge freezer and paid for installation. This was delivered on Thursday last week but during the installation the installers managed to break a hinge on the cupboard door. They arranged for one of their installers to come back two days later but when he turned up he had no idea what to do and suggested that I source a replacement hinge and they would fit it. I told them that there was no way that I would be running around to get something that they had broken. He arranged to come back next day saying he would confirm by telephone (no call received) with hopefully a replacement hinge. He did turn up but couldn't fix it and told me that Currys would pay for me to get a joiner out. I rang their customer service line this morning and, after hanging on the line for fifteen minutes and then waiting for a call back as there were apparently no notes on the service record, I was told again that I would have to source a replacement hinge. I told them that this was completely unacceptable and that I needed to speak to a manager. As they were supposedly on another call, they were going to ring me right back. That was over an hour ago. I will never buy anything from them ever again and strongly advise everyone else to avoid them.”

Helpful Report

Posted 9 years ago

“Needed new vacuum for upstairs and bought one at Curry's in June 2015. On the first use the cable got caught under head and was stripped to bare wires. Returned to Currys who said that Vax denied responsibility on grounds that running over cable is misuse. Curry's nor Vax would accept argument that vacuums sometimes run over their cables and that the heads should be designed in such a way that this sort of damage is impossible. Have run over Hoover and Dyson cords without damaging them. This machine is dangerous and should be redesigned or withdrawn from sale”

Helpful Report

Posted 9 years ago

Currys is rated 2.0 based on 3,481 reviews