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Currys Reviews

2.0 Rating 3,480 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,480 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Currys Reviews

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Korky48
Unverified Reviewer
“This is a copy of my email to Currys: REFERENCE ORDER #CUR1637604738 Am very dissatisfied with you order system and wish to complain and I will be posting my complaint on every available review web site. On 22 of November I decided to purchase an LG TV from Currys and went to the local store in Telford. The item in question is your part #162366 LG model LG-49UH668V 49” TV exclusive to Currys. There were 2 in stock in store, however, the TV was too big to fit into my car and to my surprise Currys did not offer a local delivery service, however, I was advised to order online to get home delivery. I placed the order for this TV @ £499.00 including delivery. After I processed payment did I notice that your system does not indicate stock availability until you have a firm order!!! To my horror the order confirmation stated deliver 2 to 4 weeks!! WHY does your system not inform stock availability until final order process? I was not willing to wait that long as I have already sold the current TV we own. I called customer services and was informed of the following (which I can prove) Your employee agreed that the “stock availability” was frustrating and quote “it would make his life a lot easier if it did” so I assume this is an on-going complaint. I then requested to cancel the order and process a refund, he informed me no problem; however, it would take up to 5 working days for the refund into my account. I asked why Currys can take money within a few hours despite no stock but it takes 5 working days to arrange a refund! Not very fair is it!! He then ASSURED me that 50 pcs were due the next day and 47 were on order including mine and if I would hold on and not cancel I would have the TV by Monday 28th November. As I am not a millionaire and do not have funds to purchase elsewhere prior to the prolonged refund I agreed and was informed I would receive a text maybe today to confirm a delivery date. Well as of one hour ago no such information was forthcoming so I called the service dept. To be told the following: on my repeated comment regarding the stock information prior to order finalisation the reply was again “I agree it would make our lives much easier” again an indication that this is a common complaint that Currys management choose to ignore as many multi retailers do. He then went on to inform me that the TV’s were not due until 28th November not the 23rd!! And that 129 were on order and 300 pcs were due. Who’s telling porkies? I than informed him of my total disappointment in my first and last purchase from Currys and would cancel and get refund, however, of course Currys wont refund until maybe Thursday 1st December i.e. 5 working days from tomorrow!!!! So as he pointed out IF the goods arrive on the 28th I WILL get delivery 30th November latest. BLACKMAIL or what!! So maybe you can comment on this, I’m sure nothing will be done to improve your service looking in Google at the number of negative complaints about Currys confirms this. If I had ordered a similar TV from Argos it would have been delivered same day for £3.95!!!”
Helpful Report
Posted 8 years ago
Al
Unverified Reviewer
“Visited Weston-super-mare store, we required a new dishwasher. Found the one we wanted , just need to find some one to serve us . There were lots of staff about mainly on ground floor. But no one was willing to help us even after asking . After standing waiting for over half an hour ,we left . We went home and order same dishwasher on line took 10 mins . Guess were we will shop in future.”
Helpful Report
Posted 8 years ago
P Bleakley
Unverified Reviewer
“I paid for a Thermostat & home install and after waiting a week for an engineer, 3 phone calls of 30 minutes each, numerous empty promises, an engineer who did bother to call me to cancel his visit due to the fact he "was too busy" - I have now been told to wait for another week. Oliver from the Knowhow helpdesk certainly did not help me either or try one bit to be accommodating. Avoid people if you can and go elsewhere.”
Helpful Report
Posted 8 years ago
Joy
Unverified Reviewer
“Appalling. Go somewhere else, anywhere else. Ordered a Hotpoint washing machine for delvery on Monday 21st November. There has been no phone call, no delivery. Emails ignored. Impossible to track on their site, Know-how.com as the site turns off and states it is an unsafe connection. Will avoid like the plague in future.”
Helpful Report
Posted 8 years ago
Priyanka Anand
Unverified Reviewer
“The only reason for such a bad review for Currys is theinstallation company experience, We bought a washing machine from Currys for our new house and went for the nstallation service from Know How. They installed on the 2 July this year. About 2 months later we started noticing that all of our ground floor had water under the wooden flooring, the door in the utlity started getting wet and soaky. After multiple visits from Thames Water, Dyno guys and going through all kinds of plumber visits ( where people even mentioned that they would have to dig up the sewage etc) one informed gentleman from Thames water investigated adn pointed out that teh washing machine had been incorrectly installed. There was water seeeping out since 3 months ( by the time the investigation got finished) and it had spread to the whole of ground floor under the floors. WE obviously took the Insurance report ( who fortunately also fixed the problem) and complained to Currys. The Know How came for a very "casual stroll" to our house..saw the damage and sent out a letter back after 3 weeks saying.."Its not our fault and anyway you have had the problem fixed". We are now left with uneven wooden planks on the ground floor and a door that is botched from the lower end. Never take this installation service ..never ever if you value quality and look for ownership from a company.”
Helpful Report
Posted 8 years ago
From Worthing
Unverified Reviewer
“bought a new fridge/freezer. delivery drivers were supposed to unpack/check & take away packaging. No driver used our toilet & left. spoke to customer services & what a waste of time. no apology, they didn't give a toss. I would rather pay more to get a better service.”
Helpful Report
Posted 8 years ago
Liz.
Unverified Reviewer
“Knohow does not know anything about delivering an efficent service. Not only do I feel sorry for the customers, I feel sorry for the employees who have to keep aplologising for the companies mistakes. Communication between the different sections is non existant. It needs streamlining with alot more clatity. I will never use knohow again.”
Helpful Report
Posted 8 years ago
Camille
Unverified Reviewer
“We purchased a hotpoint fridge freezer and were well within our 30 window of being able to get a refund for a product unfit for purchase, the fridge freezes our food and drink, yet the customer services would not listen to our request, the minute we mentioned refund they put us on hold and passed us onto someone else who asked for our deatails again and again as soon as we mentioned refund we got passed on yet again. Suffice to say we got nowhere, all they could offer was to put us through to hotpoint who would organise someone to fix it. It is a new product, we did not want a repair and legally we are entitled to a refund when requested. I recommend no one buys from Currys as there is no option to get a refund on any electrical product by the sounds of it. Interestingly a friend also had difficulty returning a yv a couple of years ago and had to getvlegal advice. Do not under any circumstances buy from Currys.”
Helpful Report
Posted 8 years ago
Camille
Unverified Reviewer
“Unable to get a refund”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Paid for the installation of a Gas cooker. After 4 hours of waiting, i phoned to be told that the job had been completed. It had not. Customer Services were very helpful And was told i don't think their going to turn up today. Yeah thanks for that.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“I bought n expensive laptop from curry’s pc and since the moment I clicked the power button it has been utter crap! It runs so ridiculously SLOW. It takes forever to just turn on! And don’t even get me started on how long it takes to open ANYTHING! From word documents to Firefox, I should not have to wait over 5 minutes to SIMPLY OPEN A PAGE. Any time you’re searching for something on the internet be prepared to wait for ages while the page stops responding then is responding but oh wait now it’s not responding. Hoping to exit out of that full screen YouTube? Well I hope you also like your page crashing. I have been trying for months to get this sorted, spent hours on the phone to knowhow and have been mucked around by everybody. First I was told I could get a refund, however when I took it back to the store I was told actually no, I cannot get a refund till they have attempted to repair it. So I sent my laptop to get repaired. Got it back saying they had fixed the problem, Which they actually hadn't. Spent more time on the phone, restarted, rebooted and erased everything from my laptop countless times, was offered some recovery disks, told them I don’t have a cd drive so they said they would send a usb drive. They sent it on cds anyway. So it was more time wasted on the phone asking for the usb drive, I was told it was on its way. Weeks later nothing has arrived, rang them AGAIN only to be mucked around AGAIN on the phone, being told I don't actually need the usb recovery thing (So I was lied to when I was told the usb stick was on its way). Once again I am told over the phone to do all these little things, to press these little buttons and it will fix my laptop which (surprise) it hasn’t. I am so fed up with curry’s pc and (lack of) knowhow. This laptop was sold to me as a dud yet they refuse to give me any money back or even swap it for a laptop that can actually have two internet tabs open at the same time without crashing. I will never waste my money on anything from curry’s pc world ever again.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“An elderly neighbour of ours ordered a television from Curry's Guildford store to be delivered and fitted. After two failed deliveries and two calls which took 25 minutes to answer. I took her to the store they said the T.V. had been lost and it would take a week to get the same model but she could pay half the extra and get the next model. I don't think they were interested and some of this conversation was taking place in front of customers. We got a refund and went to Argos got the same model and no delivery and fitting charges, installing this T.V. was not worth the £60 they wanted to charge.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Never again will we spend any money with Currys. Firstly it took 2 visits to even get someone to serve us - there were simply no staff. Having bought a TV and stand from them on 6th Nov 20/16 and promised delivery on Sunday 13th we were allotted a time slot of between 13.35 and 17.35. We were contacted at 17.40 by the delivery driver to say he would be another 30/40 minutes as he was fitting a washing machine. When asked why it was so late he was not at all polite and just said did we want to re-book the delivery , after waiting all afternoon. He didn't even apologise. We'd got people over to set the to up and we'd been waiting all afternoon. Not good enough Currys! If your drivers are under so much pressure to meet deadlines then you need to look at how you run your operation. There are companies who deliver when they promise to, with excellent service and no extra cost for a specific slot. We used Currys because we wanted to support our town. Never again. We'll use a profession outfit next time.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Never ever shop Currys again. I bought a laptop. 'Assistant' (who seemed totally bored) insisted on taking my name and address and persisted in trying to sell me add on rubbish that I made clear I did not want. Tried without success to call Currys to get them to remove my details from their data base. 24/7 number not open!. Currys do not advertise they will insist on data capture when selling goods so their advertising is at best misreading. Never again have anything to do with Currys even if the last retailer on earth.”
Helpful Report
Posted 8 years ago
Alex
Verified Reviewer
“Just let you know. For delivery I can give 5 stars, because they people running 33 drops per day, plus make installations 15 and take old one. Company don't think about you. You just running 7:00 in the morning and finish about 22:00 o clock in night. They people don't have a break and work 16h per day. A lot of people don't understand English. For the installation I can give 0.5 stars they absolutely crack. They don't understand what his doing. I'm working there Csc drivers. There a lot of problems.....”
Helpful Report
Posted 8 years ago
Anonymous
Verified Reviewer
“Ordered for installation and recycling service on a washing machine. The delivery men behaved rudely and asked me to phone up for an evidence of my order that includes the recycling. This was genuinely a fault in the currys system where it would say this service was included but if i miss to click a check box that service wont be provided. The old washing machine cable was cut and now standing non-operational. But it is the experience that is traumatic. They are trained or just give a feeling that they can take customers for granted and politeness / facilitating a resolution was not part of their job responsibility. Upon calling Currys call centre, they said since they have already done the delivery, they cant take the old machine back and I had to in person go and drop it in a nearby currys store or call up british charities. This will be my first and last interaction with them eventhough it may be a one off incident. This chain does not care for customers and very soon everyone will echo my opinion.”
Helpful Report
Posted 8 years ago
Poor Customer Service
Verified Reviewer
“Went to your Hereford store after seeing on line a delonghi kettle that we required. KBJ3001BK. Priced at £39.99. When I went to the store the only kettle to match was priced at £44. I asked one assistant he he could help me, he said go and ask some other assistant over there? What went through my head was poor customer service? I now ask another assistant if she could help, she scanned the kettle confirmed the price was £39.99 . Not a big deal? She hands me the item . I now go to pay for the item , no greet such good afternoon, - morning was everything ok, or is there anything else we can help with. Where was the customer service. I will not shop at currys if this is the attitude. Many companies can supply these items today. Your losing the plot.”
Helpful Report
Posted 8 years ago
Cooker Buyer
Verified Reviewer
“Customer service does not mean send customers who order expensive items just one automated email with order reference and point them to a tracker function on your website, that's it nothing else! The tracker function gives minimal information, when I call 'customer service' no body answers for hours, I have been trying for days. You even have an automated message saying calls will take long to answer to dissuade people. So I sent an email to Currys customer services and no reply, obviously you don't invest in hiring people to actually answer calls and emails leaving customers with other way to contact you. Its a farce. So I took one of your wonderful minimalistic surveys on your website, without actually expecting anyone to read that. I feel HELPLESS and angry that I am not getting this thing called CUSTOMER SERVICE from you!! At currys CUSTOMER SERVICE = CUSTOMER AVOIDANCE = INCREASED PROFIT. I really wish I had not chosen Currys now. I am absolutely shocked. What world are they living in, almost all the other companies I order stuff from in UK send regular updates, answer their phone or at least emails. I can't even cancel my order as I can't get hold of anyone to do that. You know its not that the item is delayed , its that you leave your customers with no other info or way to contact you.”
Helpful Report
Posted 8 years ago
Gary Heath.
Verified Reviewer
“For the second time they have charged me for services that i dont want. When questioned they claim to have emailed my 12 year old son who has never opened any emails and confirmed that their services are required. The After sales team for Knowhow have yet again been completely unhelpful. I will not be buying anything from them again.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Reviewer
“Received a different model tumble dryer. Ordered a heat pump and received a condenser dryer. There is a big difference. Cancelled. Is training an issue here. ?”
Helpful Report
Posted 8 years ago
Currys is rated 2.0 based on 3,480 reviews
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