Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

“I ordered a washing machine they never delivered and will not refund after i cancelled the order Customer service is a joke they leave you on hold and make fake promises”

Helpful Report

Posted 8 years ago

“ordered an integrated fridge freezer with installation and disposal of old unit, the unit arrived and the "trained installers " took one look and said the doors are on the wrong side , and they could not switch them round , it required the visit of a trained engineer , but not to worry they would mark the job as priority and get someone out the next day and there would be no charge, an email would be sent that day , needless to say no email , rang customer services , ha ha, what a misnomer 30 mins on hold! Told if I had not specified which way the doors were to hang then it was my problem , pointed out that the ordering process did not allow for specifying the hang of the doors and I had paid £80 for fitting and disposal of old unit , there only suggestion was that I got someone to reverse the doors and fit it at my expense, this would be on top of the £ 80., I Had paid them , to put it mildly I was not impressed with their suggestion , I would like to say that Curry`s service is appalling but I can not because there isn't any service, take my advice and do not under any circumstances purchase from Curry`s.”

Helpful Report

Posted 8 years ago

“Delivery Never Came... After 3 attempts and still no machine. Arranged for the item to be delivered on Wed (i took the day off work especially) come the end of the day the item was not here. I wasn't called or notified. Rearranged for the next day. I received a call from the delivery driver saying they were 5 mins away. 2 hours later still no sign of them. They didn't even show. Rearranged for this morning and still no sign. 3 days and still no washing machine. Absolutely the worst delivery service i have ever experienced. I shall never use this awful company again. I shall spread the word about how awful this company is. Knew i should have order off ao.com.”

Helpful Report

Posted 8 years ago

“Currys reviewed by Shamz Begum Shamz Begum FULL PRICE for SECOND hand washing machine I perchased an LG washing machine from curry's on the 17 of October 2016,it arrived on the 19th. I had it fitted only to find that the wash keeps freezing. I was very disappointed to top everything I just lost my grandfather. Now I had to be on the phone to curry's after my grandfathers funeral. Curry's customer service passed me back and forth, I was on the phone to them for three hours before Rubeka at customer service actually resolved the issue. Not I was told to call customer service again in order to get a refund on my installation. I spoke to a guy called Sikander who told me to wait till they replaced my washing machine with a new one before they can do my installation free. And asked me to call and speak to him once it arrived. My new machine arrived on the 3rd of Nov 2016. I called customer service for my installation I was told that there are too many people working there and that I can't get through to sikander. I had to then tell them what had happened all over again. Like 3 hours on the phone was not enough. Thomas then tells me that they can't do the installation free. After speaking to her for a further 2hour he then agreed to do it. I then noticed while on the phone that my "new" washing machine had no seals on it only a box over it. I look inside and I find the cord to connect the washing machine covered in thick layer of grease. Do I asked weather it was new Thomas at curry's tells me that he will find out and call me right back. After 30 minutes he did call me back and said that the second machine I received may be a used one our line then got cut off. I waited for Thomas to call me back there was no call after an hour I called customer service and they said there was no notes on the system. I spent a further 2 hour telling the same story. By now me and my husband where fighting as he wanted to keep the washing machine as we have two kids and 3 bags of clothes that have piled up. Instead of exchange of the product curry's offer us £20 voulcure to spend in store. Ridicules if it wasn't for my husband I would have thrown the washing machine out and asked them to collect it from there. Very very unhappy. Customer service was so unperfessional. Never shopping there again. I payed full price for a second hand product. I wouldn't trust curry's. Be carefull”

Helpful Report

Posted 8 years ago

“Never have I had such poor service from a company as I had had with Currys/KnowHow. Incompetent is an understatement. Ordered a Logik-LVD7W15 Tumble dryer on 4th October easily done online, delivery completed as stated the following day 5th October, from that moment it all started to spiral into a never ending nightmare. The tumble dryer after 1 use broke, call Know How who arranged for an engineer to come out and look at the machine. He did arrive and stated that they would need to order a part for this and it will take a week or so and would call. I was not happy about this so contacted Know How who said they would cancel the engineer and get an uplift code and will call when the uplift of the dryer and a replacement would be sent. Received a call to state what day they would be attending. I presumed from the call this was going to be the uplift/replacement. WRONG. On stated date an engineer called looked at the machine and said they would need to order the part. GROUNDHOG DAY. Yet another lengthy call to Know How and this time after an hour and a half the nice gentleman told me that the following day he would get an uplift code and I was to contact him the following day between 1pm and 2pm. I duly called as requested and he was not available. Salma who was now looking after my call went through everything with me again 1 hour and 20 minutes later we had an uplift code and the system went down. Duly as stated Salma who was very obliging called back. System back up and placed order for replacement. No stock available. I was not prepared to wait as by now it was 2nd November, I refused to pay any more money so manager obliged and an alternative was authorised at a slightly higher price. Thank you Salma, result, I had a new tumble dryer being delivered the following day. Work was rearranged so I would be available today 3rd November. Email received stating that the delivery would be between 13:35 and 17:35. At 18:00 called Know How who spoke to the depot and informed me that there would still be delivery however it would be a lot later, at 20:16 received a call from a very nice delivery driver called Chris White. Have to say he was very pleasant had better customer service skills that the other people I have dealt with in that department. Unfortunately the delivery would not be taking place As it stands I have for 4 weeks been on a merry go round of hassle and still have no tumble dryer. 4 days of waiting in for initial delivery, repair man, repair man number 2 and the failed delivery I am hoping this can all be resolved at some point in the near future but at the moment I am just losing the will to live.”

Helpful Report

Posted 8 years ago

“I bought a dyson, my package was stolen and they told me there is nothing they can do.. Terrible customer service I will never buy from Currys again!! The DPD driver is a thief!!!”

Helpful Report

Posted 8 years ago

“I write with the following grievances, with regards to goods paid for and unbelievable delivery problems that are beyond belief. I recently purchased a fridge freezer at the Littlehampton Currys store, and explained that the road to my house is narrow that they may need a smaller vehicle and that when they arrive due to previous problems to take the item down the side alley to the back of my house so that it could be placed in the utility room . I received a text on 18 October 2016 advising me that it will be delivered on 26 October 2016. I took the day off for this delivery and on 26 October 2016 at 7:04 AM, I received a text telling me that the item will be delivered between 7 AM and 10:59 AM. Around 9 AM I received a voicemail message advising me that the delivery will be with me at 9:30 AM. I then received a further two missed calls what state was looking after my young child. I then received a further call from a female who I believe was in the delivery vehicle who began the conversation we have extreme attitude saying that they have tried to call me and I was not answering. I explained that I do not have my phone attached to my hip and that I was looking after my young child and I did not like her attitude. She then went on to say that they understand my road is narrow and asked for my advice about both of the vehicle would fit down it. I replied by saying that a confident driver can do it as we have emergency vehicles and other large vehicles that are coming to the road. I think get a further missed call from a male left a voicemail message asking me to come and direct and guide them into the road. I think got another call at 9:32 AM from a male the same male who also had attitude, saying we tried to call you several times and I was not answering. I explained again the phone is not attached to my hip at the double young child to look after, and what is it that you expect from me. I explained that I should not be asked to direct them into my road in case an accident is caused and that they are here to deliver an item and not to pester me. I explained to the male where my house was, which was 250 to 300 metres from the entrance to the road and straight down. He said they could not get the Laurie down the road , so I said if they wheeled it up, I would wait with the door open, and when they arrive I would direct them to the alley way around the back so that they can deliver it to the utility room. This mail said okay hung up. Went to the front door and opened it I can see the know-how Laurie at the end of the road and I can see a blackmail in a yellow high viz jacket looking straight down at me no more than 250 metres away. A male and a lorry went backwards and falls and then disappeared out of my view. I was left waiting at my front door for nearly 45 minutes and no one arrived with the goods. As no one had arrived or phoned me as to what was going on I decided to call the customer service number and then the delivery department. I explained all the above and was on the phone for a further 50 minutes. I also added that I thought it was disgusting that the delivery driver vehicle disappeared and did not give me a call as to what was happening. As I write, I have unbelievably not been called with any explanation about anything. I have taken a day off work, spent time and money on the phone all of which I will never get back. As I explained when I raised my complaint, KNOWHOW clearly do not know how to deliver to customers! I have never ever been dealt with at this before made to look a fool by standing at my door and not been contacted with regards to what has happened with my order. This brings me onto a previous order which I had to raise a complaint about and repeated on Wednesday just gone. I don't ordered a small freezer and was advised that they will deliver on a date and time and again having waited at home they could not deliver on the time allocated. When the item did arrive I open the door and without even asking me they wield the item in creating mud and dirt tracks on our carpet. I received a £10 letter voucher, and had a phone call from someone asking me to call them back. I call back several times leaving voicemail messages and the same person never got back to me I was a text them several times and the compound are still not been dealt with and this is going back to at least June this year. I've got so fed up waiting for someone to rectify this matter that that's a pay for the carpets to be cleaned I wait your response and prompt action with regards to all of the above which is totally unacceptable.”

Helpful Report

Posted 8 years ago

“Having delivered a damaged fridge/freezer curry's seem to expect the customer to suffer all the inconvenience and spend all the time organising the delivery of a replacement whilst they do the minimum they can get away with. Their staff are unhelpful, verging on rude and almost totally unapologetic!! This is certainly a company to steer clear of!!”

Helpful Report

Posted 8 years ago

“I could not fault the staff at the store, but when we unpacked the item we had bought, 5 items which should have been included were missing. You cannot contact the store directly, which I find appalling, and to return the item would have meant a round trip of 40+ miles. The person to whom I spoke was very dismissive and I found his attitude "take it or leave it". It will be some time, if ever, I use Curry's again. In complete contrast the item's manufacturers, when contacted directly, could not have been more helpful and will be sending the missing items free of charge. Thank you Shark vacuums.”

Helpful Report

Posted 8 years ago

“Horrible customer service. You cant even cancel order online. They force customers to phone them and be charged. Never order from them!”

Helpful Report

Posted 8 years ago

“Absolutely discussed at the guarantee system concerning there appliances, my condense dryer I had purchased 11 months ago and only recently started to use due to bad weather has already given up on me,I rang the hotline for warranty repairs to be told even though it's not 1 year old costs could apply for repairs nearly equal to the purchase price,unless I take there extended insurance out now,what a blooming cheek,great service currys,talking of blackmail,discussing, will purchase future products elsewhere, appliances that work properly,”

Helpful Report

Posted 8 years ago

“I have ordered a fridge freezer online to replace my broken one after wasting time in Ipswich store being served by the consultant who didn't seem to know what she was talking about. New fridge freezer that was delivered 2 days later turned out to be damaged ( a highly noticeable dent on the freezer door). I have phoned the customer service straight away to request a replacement. After waiting for a long time on hold I was told that I need to call back a little later as the status of my delivery hasn't been updated on their system and they can't do anything for me yet. I ended up phoning Curry's 4(!) times during that day at different times just to be told to call back a couple of hours later. At last half an hour before the phone line closes my partner has got through to a woman who assured him that the replacememt will be delivered tomorrow (Saturday) and we will be refunded £10 for the inconvenience. We were waiting at home half a next day but had a funny feeling that no delivery will arrive as there was no phone call or email confirming it. He called Curry's again and was told that no replacement was authorised for us at all! So the woman he spoken to the night before has done absolutely nothing for us! We were promised the replacememt on Monday instead. Which means another day has to be booked off work and over 3 days without a fridge for us. Hopefully we will get an undamaged fridge on Monday because the customer service so far has put me off getting anything from Curry's ever again.”

Helpful Report

Posted 8 years ago

“I have ordered a fridge freezer online to replace my broken one after wasting time in Ipswich store being served by the consultant who didn't seem to know what she was talking about. New fridge freezer that was delivered 2 days later turned out to be damaged ( a highly noticeable dent on the freezer door). I have phoned the customer service straight away to request a replacement. After waiting for a long time on hold I was told that I need to call back a little later as the status of my delivery hasn't been updated on their system and they can't do anything for me yet. I ended up phoning Curry's 4(!) times during that day at different times just to be told to call back a couple of hours later. At last half an hour before the phone line closes my partner has got through to a woman who assured him that the replacememt will be delivered tomorrow (Saturday) and we will be refunded £10 for the inconvenience. We were waiting at home half a next day but had a funny feeling that no delivery will arrive as there was no phone call or email confirming it. He called Curry's again and was told that no replacement was authorised for us at all! So the woman he spoken to the night before has done absolutely nothing for us! We were promised the replacememt on Monday instead. Which means another day has to be booked off work and over 3 days without a fridge for us. Hopefully we will get an undamaged fridge on Monday because the customer service so far has put me off getting anything from Curry's ever again.”

Helpful Report

Posted 8 years ago

“WORST COMPANY WITH THE MOST RUDEST STAFF EVER ' WATFORD STORE' We bought a 55" 4K TV and separate standand, we were given a delivery date to a house which we were moving to. We had problems with the house so we asked them to deliver the TV and stand to us in Watford Received e-mail saying it would be delivered next day AM. On the Saturday we got a phone call from the driver saying that he could not find us. What a surprise when I found out they were looking for the address I cancelled which was 120 miles away. Rang up and they said WE CANNOT CHANGE A DELIVERY ADDRESS!!!!!! We would have to cancel our order and it would take four to five days for a refund. We went to the Watford shop waited approx half an hour before getting seen because the staff were having so much fun laughing and joking with each other . So mad I kicked up a fuss and got the manager over.Then they rang your office to check on delivery and just walked off and left the phone ringing. The attitude of the staff is disgusting they don't want to help after another half an hour I got my card credited with the money. This Year alone I have spent over £3000 in currys.No more I will never use or order from currys again , and I am passing on my complaints to as many people and friends I know Another dissatisfied custom.”

Helpful Report

Posted 8 years ago

“I bought a 49" sony TV, a Beko hob and oven. total paid to Currys nearly £1500. The Tv was delivered and came out of the box faulty. weeks later and after three mornings off work (costing me more than the value of the TV) the TVstill sits in my hallway awaiting collection. Twice they didn't show to collect (despite the txt message giving me my 4 hour slot) once they went to the wrong address (their mistake) only 100 years from my flat BUT refused to drive down the road and collect.The hob was delivered but despite the extra £90 I'd paid for installation they would fit it because they didn't fancy the wiring. The oven came off the van completely the wrong one, wouldn't fit and went back. Utterly useless. The sooner this shambles goes out of business the better.”

Helpful Report

Posted 8 years ago

“I have just cancelled my order for a washing machine booked for instillation , delivery and recycle , had a text saying be here between 08:15 and 12:15 never arrived no further texted rang them spent forever on the phone on hold got told running late 6 hours later still no machine rand again another long hold and got told it would be delivered however this was at 7pm decided to ask for full refund and cancel the order . Never had an experience like this one appalling the worst experience ever and to add insult to injury I will now have to wait 5 days for a refund apparently I am never ever buying anything form Currys again I am not even going to look at the web site if they were giving stuff away don't think I would be tempted . So wish I had read this before I ordered”

Helpful Report

Posted 8 years ago

“1 star: Bad – unacceptable experience, unreasonable and rude conduct. One star is far too much to rate this company, I for one shall never give currys, pc world another penny of my money....ever, nor shall I ever purchase a product built by hotpoint/ Indesit. So, I buy a tumbler dryer for a premium price, around £200 it could have been more but I am unsure, I have the machine for some time with no issues. I receive a letter in the post saying my machine along with 3million others are faulty and could be reduced to a ball of flames at any moment when in use......I am advised that it is still safe to use....(which is confusing to say the least) if I follow these simple rules until a mantience guy is avalible to come and alter the device.(with 3million to fix lead time is around 2 months) Step 1: clean filter tray of dust after every use. (Quite a simple step, one can do this as I already do) Step 2: never leave the machine unattended when in use!!!!! (Shall one just sit like a praying mantis, fire extinguisher in hand ready to pounce on the inferno that used to be my washing machine, like Kurt russle in back draught!!!! Dont use while sleeping, or if you go out. have you ever heard of something so ridiculous in your life! Currys...told me its not there problem! (Even though you sold me it) they then Send you to the manufacturer, the manufacturer sends you back to currys....this game of table tennis goes on for 2.45 hours at my expense. I CAN HONESTLY SAY I HAVE NEVER IN MY ENTIRE LIFE HAD A WORSE EXPERIENCE AS I HAVE JUST HAD WITH CURRYS. NEVER NEVER NEVER USE THEM. YOU WILL LEARN THE HARD WAY.”

Helpful Report

Posted 8 years ago

“Absolutely disgraceful service. Item delivered damaged so taken away. I rang the same day and had the installation and delivery charges refunded, but was told I'd have to ring back the next day to get the dishwasher refunded, once it had been returned to the warehouse. I did that and was told my refund would appear in approx 3 days. A week later I rang to chase the refund. After speaking to 3 different departments I was finally told my refund hadn't been processed and someone from the refund department would ring me to confirm it in the next few days. WHY is the refund not automatic on a damaged item? WHY do I have to wait and speak to ANOTHER person when it was returned over a week ago? ridiculous.”

Helpful Report

Posted 8 years ago

“Everything”

Helpful Report

Posted 8 years ago

“I ordered a fan oven in store on 1/10/2016, due to be delivered and fitted on 09/10. I recieved a text to say this would be done from around 14:15-18:15, which was fine. It got to 7pm and no one arrived, I rang customer service next day and spoke to someone who then just transferred me through to someone else, who then did the same, until I finally spoke to someone about it. They advised me that the person who was meant to fit it had been off sick, which no one informed me about so had it rebooked for today (11/10). You can probably guess that once again it hasn't turned up. I ring again and they have now advised me it is booked in for 18/10! I'm without an oven and i feel like I've been taken for a ride! Will be calling tomorrow to cancel and request a full refund. Not happy.”

Helpful Report

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Currys Reviews