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Currys Reviews

2.0 Rating 3,519 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,519 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Live Chat
Read Currys Reviews

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Anonymous
Unverified Reviewer
“1 star is still a lot !! I am absolutely fuming . I ordered a fridge freezer online a week ago, and chose today to be delivered , they confirmed it would be between 7am-7pm , then the time slot got changed again to between 3pm-8pm ! I have been waiting in all day for this to be delivered and only 15 minutes before the arranged slot do I get a voicemail to say that the driver has ran out of driving hours and I quote "might" deliver it tomorrow . I have never received such poor customer service ! Both myself and my partner work shifts and we have now had to take unpaid leave from work bevause deliveries can't be timed correctly , what frustrates me even more is that I've got bags of food shopping that have to be kept cool as it's meats and vegetables and milk that is right now sitting on my kitchen floor . This is the last time I will be ordering anything from currys !!”
Helpful Report
Posted 9 years ago
Customer
Unverified Reviewer
“Ordered an item which was meant to be a gift for nephew for Christmas. The item doesn't arrive by Christmas as per their numerous emails stating orders by a certain date would arrive before XMas. Their supposed "tracking" shows it was "left at your house or a neighbour" but the service did not have a signature (which is utterly pointless). We live in a block of flats so on Xmas eve went around knocking on people's doors irritating them to see if the item has arrived. Contacted Currys and was advised the item did not have a signature and to go ask other buildings in the area if they'd received it. So here I go on a wild goose chase again to no sign of the item. I was then advised they would raise a query with royal mail and get back within 24 hours which obviously didn't happen. Then told it can take upto 48 hours. No contact. Then advised it sometimes takes upto 72 hours. Nothing. Then rang and was advised the matter would be sorted by the 31st and not a day longer and to give it that time. Rang again today to be told it can take 14 days. This is despite notes from previous advisors being there on call notes to say wat time frame they had promised me a resolution by. After all, if they promise something and its not resolved by a certain time why should you suffer as a result? they should replace or re-send the item and then sort it out with THEIR nominated delivery service. Glad I placed an order through PayPal and I have no choice but to file a dispute with them which I really didn't want to do. Currys are as bad as they have a reputation for. If you have ANY other option please DO NOT place an order with them or buy from them, it will save you a lot of hassle and headache. I genuinely mean it. They lie to you on a whim and will tell you anything to get you off the phone which is just not right if you tell the customer the proper time frame in the first instance it wouldn't be an issue but numerous calls and trips to royal mail (who cannot help as you're not the sender) later it turns into a massive inconvenience it did not need to be. This entire matter has wasted a lot of time and caused a deal of hassle and needless worry, and even for the inconvenience the least they could do is sort this out for me without me having to get my payment company involved. Shocking.”
Helpful Report
Posted 9 years ago
Leila
Unverified Reviewer
“I think 1 star is still too much , bought a laptop last January it's still under 1 year warranty but the battery has gone I took it back to currys in Kingston park they told me we need to send it back to Toshiba but you have to pay for the courier which is costing £40 , and they are more likely to refuse to fix the battery because it's older than 6 months and battery warranty only last for 6 months which they don't tell you when you buy from them, so I had to pay £40 for a laptop that was only £200 to send away and not get fixed. To top it up the girl who saw me fuming for their poor service must have found it funny and kept smirking which was so annoying. Very very poor customer service and after care”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“Bought a TV that I felt was too big when I got it home. They will not entertain an exchange for a smaller one now I'm stuck with a £649 TV I don't want . I will never shop at Curry's again in my life their customer service is an utter disgrace!”
Helpful Report
Posted 9 years ago
Ken M
Unverified Reviewer
“Ordered a fridge for delivery. Waited from 7am on the day of delivery. At 5pm i get a call advising me that the delivery truck has had to be towed and that the item will be delivered tomorrow. What an absolute disgrace of a service. I have no updates on the status of my delivery via the Track It service. Knowhow and Currys customer service contact numbers are facing high call volumes. Funny that giving the number charges customers by the minute. The watchdog needs to do something about Currys who outsources delivery services to a firm called KnowHow. All just to avoid paying taxes and avoid taking accountability on customer services.”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“Would not order through currys again. I have rang and sent e mails . I ordered my daughter Xmas present still not received”
Helpful Report
Posted 9 years ago
Stuart
Unverified Reviewer
“I bought a portable Toshiba HD on one of the cashback deals. The salesman Roger said we had to wait at least 30 days before claiming the cashback online. I have just tried claiming my money, but this has apparently now 'already expired' as a deal. Roger didn't tell us there was an expiry date. I hate these cash back deals! For you wriggling out and welching on the deal especially as such a large company is dreadful behaviour. I think this is very poor customer service.”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“We went in to buy a new TV. The teenager who attended to us didn't seem to know anything about electricals at all but tried to include every extra going, promising us discount from another member of staff. When we finally got to the till the girl was so abrupt and aggressive that we cancelled all extras and just bought the tv. She literally sneered at us and walked away mid sale! If we hadn't wanted the tv so much we would have walked out.”
Helpful Report
Posted 9 years ago
Heidi Laszewski
Unverified Reviewer
“Bought a laptop just before Christmas. Ordered online and collected. Manager at Bracknell refused to exchange as box was opened. Given some rubbish about data protection that everyone spouts as an excuse for everything nowadays. It had not been used or even turned on, just wanted a different one. Didn't argue too much but got home to read on my receipt that they do indeed accept returns, opened, if notified within 14 days,rather than 21 days( which we did) 'If you pay peanuts you get Monkey's' but I think even monkeys could do better -they have vey little competition nowadays so what do they care. They don't even deserve one star. TRAIN YOUR STAFF”
Helpful Report
Posted 9 years ago
Dave
Unverified Reviewer
“Well I ordered a tv online showing in stock from currys took the money plus express delivery charge to find out after 2 days later on the time slot I gave the order was not in stock no email or call to notify me I had to call them 40 mins later on the phone Then they turned around and said we shall refund the delivery charge they took off me Look like they only wanted to pay half of that back Then sent a tv that's crap plus had to call them on 24/12 at 8 am to make sure they would get the tv to me. Be careful if buying off currys read the online review they have it's shocking!! And a big joke being a big brand as they are!”
Helpful Report
Posted 9 years ago
Jayne
Unverified Reviewer
“Went to currys southport on black Friday to buy a Samsung curved 65" tv. Out of stock and not available to order. Went back Christmas eve as same TV is advertised again on offer. Out of stock and not available to order. How can currys be allowed to advertise an item in the sale yet the item is not available at all not even to reserve. It's very deceptive & should not be on sale if you can't actually buy it. Very disappointed and will be looking elsewhere in think.”
Helpful Report
Posted 9 years ago
Richard Miah
Unverified Reviewer
“customer service is that bad it's offensive (in torquay)”
Helpful Report
Posted 9 years ago
Richard Miah
Unverified Reviewer
“customer service is that bad it's offensive (in torquay)”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“Absolute disgrace of a company Ordered a new washing machine and fridge freezer, both turned up damaged... The washing machine was returned with the driver and I was advised a new one would be delivered the next day (today). Having not heard from currys and taken ANOTHER day off work to receive the delivery i've just been advised it will now be delivered on the 30th after ringing them! The fridge freezer was unpacked after the driver left I noticed a long scratch on both sides which is clearly visible. I've now been on the phone to customer support for over an hour, i've never received such poor customer service. Disgrace of a company, go to John Lewis instead!”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“I have never received such bad service from a company who fail to deliver on service and goods DO NOT ORDER FROM THIS COMPANY”
Helpful Report
Posted 9 years ago
Chris
Unverified Reviewer
“I emailed Curry's a week ago (emailed because I had pictures to include showing the item they delivered damaged). And one week later, not even a response. I'll now have to spend more time chasing and it takes forever to get through to them on the phone (and the number isn't free either). It's just not worth buying from them unless they're much cheaper than the competition. At least I feel like AO cares when I buy from them.”
Helpful Report
Posted 9 years ago
CP
Unverified Reviewer
“I honestly wish I had read reviews, as I would have avoided any purchase with Currys! I purchased a washing machine, which was delivered with a fault. After struggling to get hold of the customer service team for 2 days to request an exchange or collection and full refund, I finally received an email to say that they are unable to help and I should contact the manufacturer to arrange a repair. I called the manufacturer who said they would be happy to start proceedings for a repair, but suggested I contact Currys again, as the machine was delivered with a fault. After emailing on numerous occasions with complaints and quotes from their own website, I have yet to hear back a week later. The service is unacceptable and I encourage anyone to avoid them, as it has left me disgusted!”
Helpful Report
Posted 9 years ago
Brian
Unverified Reviewer
“where is my washing machine? I ordered and paid for it on 29 nov, free delivey arranged sometime during a twelve hour slot between 0700-1900 on 7 dec. Sometime during mid morning on the day I received a phone call from the delivery man advising me that he would be at my address within ten minutes which he duly was. I went out to meet him and to show him where the washer was to be sited and as I was doing so the phone rang, the caller asked to be connected to the delivery men, I passed him the phone as the other delivery man was emerging from the rear of the vehicle stating that my washing machine wasn't on board which was aparently what the phone call was about. The phone was handed back with no one on it to explain anything and the delivery men couldn't leave more quickly saying in reply when asked that they hadn't got any numbers for me to call to find out what had just happened and to make further arrangements, just that redelivery would arrive on friday 9 dec sometime between 0700-1900 hrs. Obviouly this arrangement did not fill me with confidence and so I phoned KNOWHOW at 5p/min to complain and to rearrange a new delivey date. Eventually after a nearly twenty minute wait, I spoke to B** who listened to my complaint and arranged with me for a new delivey for friday 9 dec between 0700-1100. I asked him to confirm this date with deliveries as I couldn't afford to neglect work for nothing, he came back to me about five minutes later to assure me that it was arranged. At 1058 on Friday 9 dec I received a call from N*** at the delivery centre Birmingham saying they hadn't received my washing machine from the central warehouse and therefore there would be no delivey. Not sure why the call couldn't have been made earlier instead of 2 mins before the eleven o'clock time slot deadline. He offered to deliver on Sunday 11 dec which I declined because of prior arrangements, a free connection offered was also declined. I ageed to be available to receive delivery on Monday 12 dec 0700-1100 but only on the basis that if I received a phone message on my answereing machine during the Sunday saying my washing machine was at the delivery centre. He assured me that this was not a problem and he would leave a message to the person doing his job on the Sunday to leave that message for me if appropriate to do so. I arrived home late on Sunday and there was indeed a message for me made at 1335, stating it was from "n****** team at Currys" and further saying that delivery would now be on Monday 12 dec sometime between 1300-1530. What to do? I couldn't rearrange my work schedule to attend in the morning, all I could do was to cancel my work for the afternoon. I was therefore at home all day again on Monday 12 dec. I received no phone calls or the washing machine yesterday and to the present no contact whatsoever. This email I sent last week to customer care, I cancelled two days later after having no response except for an acknowledgement.”
Helpful Report
Posted 9 years ago
Denise Drewett
Unverified Reviewer
“Every review site you go on about currys and "know how" the main number given is 1 out of 5, why are currys still in business ? I experienced the same shite from customer service and dumbness from currys that every one else has experienced. DONT shop at currys.”
Helpful Report
Posted 9 years ago
Pat Tack
Unverified Reviewer
“It all started in The Capitol Centre Store, Preston, where we walked out because the operative tried to hard sell insurance on a TV surround sound system by telling us we couldn't even get a refund on faulty goods without it !! So.... we visited the Chorley store to buy the same Sony system (£179.99). We were told, as with Preston, that we had to buy an optical sound cable (£50) to go with it. Researching at home we found the 'optical' cable was in fact, not as good as an HDMI one and so we returned this expensive piece of equipment. The store assistant re-iterated that the optical was definitely superior and so we bought a cheaper one for £19.99. This we opened before the main sound system....... Lo and behold!! The sound system came with an optical cable......... now we have an unwanted cable that has been opened and Currys won't refund the money. Plus - further reading confirms that the HDMI cable IS definitely better for audio. I will never trust Currys staff again. They have wasted our time and money and in future I have no intention of visiting your stores or trusting your staff. We are both over 60 and the staff seem to think this qualifies us for a good scamming. As they all seem none too bright, they probably assume we aren't either.......... how wrong they are.”
Helpful Report
Posted 9 years ago
Currys is rated 2.0 based on 3,519 reviews
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