Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,479 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Swindon Store. Waited in all day for a scheduled delivery. Called the knowhow.co.uk site at 6.15pm and after 20 minutes on hold at 5p/minute was told they were running late and would be with me by 7.00pm. No Delivery arrived. Just checked on-line to find that I have been rescheduled and am expected to wait for another 5 days. Off to cancel the order tomorrow and will buy on-line from AO. No phone calls at any point from this pathetic company.”

Helpful Report

Posted 8 years ago

“Very poor customer service at your Kidderminster store. They offered no help whatsoever.”

Helpful Report

Posted 8 years ago

“Item faulty, tech team established I need a replacement - passed to sales. They said somebody will call back to arrange details, still waiting 6 days later. I have called 3 times unsuccessfully to call and chase. I emailed yesterday, no response. I have no faith left in this company. Avoid their terrible after sales service.”

Helpful Report

Posted 8 years ago

“On Christmas Eve my dryer decided to break, my in laws went to Curry's and brought a new one for us. When we got it home it didn't spin properly and starts to smoke they then go back to Curry's and ended up paying more money for a different dryer. They told my partner's nan it would be delivered Monday between 4:30-8:30pm we receive a call saying that the driver has been sent home poorly and the new dryer won't be delivered till Thursday!!! I spoke to someone Tuesday and he promised to get delivery for today between 7-11am still no dryer so I phone and he's put Thursday delivery he lied straight to our faces on the phone which has really ticked me off the best thing is I have a small baby in the house and the broken one still in my kitchen!!! You need to sort this out I'm utterly disappointed and disgusted with your services and I've told people not to shop with you and I won't be coming.ing back either and I think you should give me a discount with my purchase for all the trouble you have put me through!!! I'm very angry and upset!!!”

Helpful Report

Posted 8 years ago

“1 star is still a lot !! I am absolutely fuming . I ordered a fridge freezer online a week ago, and chose today to be delivered , they confirmed it would be between 7am-7pm , then the time slot got changed again to between 3pm-8pm ! I have been waiting in all day for this to be delivered and only 15 minutes before the arranged slot do I get a voicemail to say that the driver has ran out of driving hours and I quote "might" deliver it tomorrow . I have never received such poor customer service ! Both myself and my partner work shifts and we have now had to take unpaid leave from work bevause deliveries can't be timed correctly , what frustrates me even more is that I've got bags of food shopping that have to be kept cool as it's meats and vegetables and milk that is right now sitting on my kitchen floor . This is the last time I will be ordering anything from currys !!”

Helpful Report

Posted 8 years ago

“Ordered an item which was meant to be a gift for nephew for Christmas. The item doesn't arrive by Christmas as per their numerous emails stating orders by a certain date would arrive before XMas. Their supposed "tracking" shows it was "left at your house or a neighbour" but the service did not have a signature (which is utterly pointless). We live in a block of flats so on Xmas eve went around knocking on people's doors irritating them to see if the item has arrived. Contacted Currys and was advised the item did not have a signature and to go ask other buildings in the area if they'd received it. So here I go on a wild goose chase again to no sign of the item. I was then advised they would raise a query with royal mail and get back within 24 hours which obviously didn't happen. Then told it can take upto 48 hours. No contact. Then advised it sometimes takes upto 72 hours. Nothing. Then rang and was advised the matter would be sorted by the 31st and not a day longer and to give it that time. Rang again today to be told it can take 14 days. This is despite notes from previous advisors being there on call notes to say wat time frame they had promised me a resolution by. After all, if they promise something and its not resolved by a certain time why should you suffer as a result? they should replace or re-send the item and then sort it out with THEIR nominated delivery service. Glad I placed an order through PayPal and I have no choice but to file a dispute with them which I really didn't want to do. Currys are as bad as they have a reputation for. If you have ANY other option please DO NOT place an order with them or buy from them, it will save you a lot of hassle and headache. I genuinely mean it. They lie to you on a whim and will tell you anything to get you off the phone which is just not right if you tell the customer the proper time frame in the first instance it wouldn't be an issue but numerous calls and trips to royal mail (who cannot help as you're not the sender) later it turns into a massive inconvenience it did not need to be. This entire matter has wasted a lot of time and caused a deal of hassle and needless worry, and even for the inconvenience the least they could do is sort this out for me without me having to get my payment company involved. Shocking.”

Helpful Report

Posted 8 years ago

“I think 1 star is still too much , bought a laptop last January it's still under 1 year warranty but the battery has gone I took it back to currys in Kingston park they told me we need to send it back to Toshiba but you have to pay for the courier which is costing £40 , and they are more likely to refuse to fix the battery because it's older than 6 months and battery warranty only last for 6 months which they don't tell you when you buy from them, so I had to pay £40 for a laptop that was only £200 to send away and not get fixed. To top it up the girl who saw me fuming for their poor service must have found it funny and kept smirking which was so annoying. Very very poor customer service and after care”

Helpful Report

Posted 8 years ago

“Bought a TV that I felt was too big when I got it home. They will not entertain an exchange for a smaller one now I'm stuck with a £649 TV I don't want . I will never shop at Curry's again in my life their customer service is an utter disgrace!”

Helpful Report

Posted 8 years ago

“Ordered a fridge for delivery. Waited from 7am on the day of delivery. At 5pm i get a call advising me that the delivery truck has had to be towed and that the item will be delivered tomorrow. What an absolute disgrace of a service. I have no updates on the status of my delivery via the Track It service. Knowhow and Currys customer service contact numbers are facing high call volumes. Funny that giving the number charges customers by the minute. The watchdog needs to do something about Currys who outsources delivery services to a firm called KnowHow. All just to avoid paying taxes and avoid taking accountability on customer services.”

Helpful Report

Posted 8 years ago

“Would not order through currys again. I have rang and sent e mails . I ordered my daughter Xmas present still not received”

Helpful Report

Posted 8 years ago

“I bought a portable Toshiba HD on one of the cashback deals. The salesman Roger said we had to wait at least 30 days before claiming the cashback online. I have just tried claiming my money, but this has apparently now 'already expired' as a deal. Roger didn't tell us there was an expiry date. I hate these cash back deals! For you wriggling out and welching on the deal especially as such a large company is dreadful behaviour. I think this is very poor customer service.”

Helpful Report

Posted 8 years ago

“We went in to buy a new TV. The teenager who attended to us didn't seem to know anything about electricals at all but tried to include every extra going, promising us discount from another member of staff. When we finally got to the till the girl was so abrupt and aggressive that we cancelled all extras and just bought the tv. She literally sneered at us and walked away mid sale! If we hadn't wanted the tv so much we would have walked out.”

Helpful Report

Posted 8 years ago

“Bought a laptop just before Christmas. Ordered online and collected. Manager at Bracknell refused to exchange as box was opened. Given some rubbish about data protection that everyone spouts as an excuse for everything nowadays. It had not been used or even turned on, just wanted a different one. Didn't argue too much but got home to read on my receipt that they do indeed accept returns, opened, if notified within 14 days,rather than 21 days( which we did) 'If you pay peanuts you get Monkey's' but I think even monkeys could do better -they have vey little competition nowadays so what do they care. They don't even deserve one star. TRAIN YOUR STAFF”

Helpful Report

Posted 8 years ago

“Well I ordered a tv online showing in stock from currys took the money plus express delivery charge to find out after 2 days later on the time slot I gave the order was not in stock no email or call to notify me I had to call them 40 mins later on the phone Then they turned around and said we shall refund the delivery charge they took off me Look like they only wanted to pay half of that back Then sent a tv that's crap plus had to call them on 24/12 at 8 am to make sure they would get the tv to me. Be careful if buying off currys read the online review they have it's shocking!! And a big joke being a big brand as they are!”

Helpful Report

Posted 8 years ago

“Went to currys southport on black Friday to buy a Samsung curved 65" tv. Out of stock and not available to order. Went back Christmas eve as same TV is advertised again on offer. Out of stock and not available to order. How can currys be allowed to advertise an item in the sale yet the item is not available at all not even to reserve. It's very deceptive & should not be on sale if you can't actually buy it. Very disappointed and will be looking elsewhere in think.”

Helpful Report

Posted 8 years ago

“customer service is that bad it's offensive (in torquay)”

Helpful Report

Posted 8 years ago

“customer service is that bad it's offensive (in torquay)”

Helpful Report

Posted 8 years ago

“Absolute disgrace of a company Ordered a new washing machine and fridge freezer, both turned up damaged... The washing machine was returned with the driver and I was advised a new one would be delivered the next day (today). Having not heard from currys and taken ANOTHER day off work to receive the delivery i've just been advised it will now be delivered on the 30th after ringing them! The fridge freezer was unpacked after the driver left I noticed a long scratch on both sides which is clearly visible. I've now been on the phone to customer support for over an hour, i've never received such poor customer service. Disgrace of a company, go to John Lewis instead!”

Helpful Report

Posted 8 years ago

“I have never received such bad service from a company who fail to deliver on service and goods DO NOT ORDER FROM THIS COMPANY”

Helpful Report

Posted 8 years ago

“I emailed Curry's a week ago (emailed because I had pictures to include showing the item they delivered damaged). And one week later, not even a response. I'll now have to spend more time chasing and it takes forever to get through to them on the phone (and the number isn't free either). It's just not worth buying from them unless they're much cheaper than the competition. At least I feel like AO cares when I buy from them.”

Helpful Report

Posted 8 years ago

Currys is rated 2.0 based on 3,479 reviews