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Currys Reviews

2.0 Rating 3,493 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,493 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Currys Reviews

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Stephen Cassidy
Unverified Reviewer
“Expensive Samsung Active 2 Watch bought for my Wife as a Christmas Present. Numerous faults all of which are commonly reported on numerous websites. These were not seen before purchase and I believed the glowing recommendations on Currys website of the watch. The watch was bought in advance of Christmas, but was not opened until Christmas Day. Currys are impossible to contact for an item purchased more than 30 days previously, so a Resolver Case has been started. - I informed Currys via Messenger of the Resolver Case, and was told that there is a four week delay in responding to these cases. - Regardless of Covid-19, that is simply unacceptable, particularly for an expensive item!”
Helpful Report
Posted 4 years ago
Vicky Hoijord
Unverified Reviewer
“27/1/21 I'm having a shocking experience with my samsung washer My hubby is nearly in the process of sending currys to court currys sent out a faulty samsung washing machine and the delivery person was totally useless I won't be shopping again with currys once my issue has been resolved makes me laugh also how somebody told me from currys that I have to contact the manufacturer talk about passing the book I brought the machine from currys and should've been sent back under the 28 days guarantee one letter was ignored that was sent to the headoffice the headoffice received it but ignored it so in process of sending one more letter both letters sent recorded delivery if no response I'm taking my issue to court no way am I walking away from this”
Helpful Report
Posted 4 years ago
AK
Unverified Reviewer
“Currys has lost me as a customer forewer. Buying a new washing machine shouldn't be a stressful and an unpleasant experience, but it was. The delivery and installation/recycling service was absolutely shocking. The delivery guys were beyond belief unprofessional. They came completely unprepared without a face masks or shoe covers for their shoes, and they just walked through my carpet and said, that their shoes are clean, and refused to take their shoes off. The washing machine arrived unpacked without an original packaging, so I was not sure if it was even new. When I asked why it is unpacked the delivery guys just said, that they unpacked it in the van. By Currys Terms and Conditions, I can only return an item bought in original packaging if any issues, but how can I return it if it came without any packaging! Installation was also a disaster. They came without any tools to install the washing machine and asked me if I have a screwdriver to secure the washing machine pipe! I didn't have any screwdriver, as I was expecting them to have it, as I paid for the installation, so the guy just left without properly securing the pipe! They also flooded my kitchen floor when removing the old washing machine, and was overall very rude towards me when I raised my concerns. It was such a horrible experience, that I would never buy from Currys again. Also, when I contacted Currys customer services to complain about the shocking service, they just dropped the phone on two occassions. I would strongly suggest for everyone to stay clear from Currys!!”
Helpful Report
Posted 4 years ago
Christopher Beech
Unverified Reviewer
“Bought a freesky box on line and it was found to be faulty . You have to fill in an online form to exchange it as the phone lines are not operating,i filled in the online form and it tells you they will be in touch by Email , ot heard a thing back from currys for four days what a joke they take your money but when it comes to having an issue they dont give you the time of day will think twice in future using this store ,they seriouslyneed to get a grip”
Helpful Report
Posted 4 years ago
Mal
Unverified Reviewer
“Order a fitbit online to collect from store. All went well until my money was taken from my account then that was it, hassle starts no email to confirm order & collection number. So I go online to talk to some dinlow robot & get know where with out typing all the spill. I will not purchase from currys again it seems a shambles of a setup. GO ELSE WHERE FOR YOU ITEM PROBABLY BE HASSLE FREE FOR YOU. Mal,s nightmare Sunday morning”
Helpful Report
Posted 4 years ago
Carl Lewis
Unverified Reviewer
“If there was a zero option I would have chosen that. They mucked my online order up, when I used webchat (which is awful) to correct order (as there is no other way of contacting them) they cancelled the order completely but have still charged me. Trying to get hold of anyone to sort this out is impossible. I have now been charged for products I am not going to receive which must be fraudulent/theft? My advice, don't use their online facilities and stick to Amazon!”
Helpful Report
Posted 4 years ago
Lital
Unverified Reviewer
“Worst customer expereince ever! My laptop stopped working within the 'refund / exchange' period. When I tried to exchange it I found myself dealing with endless calls to custome service, being transferred from one rep. to another. Each one gave me different instructions and different thing, without delivering. The end point was after I was promised a new computer and was told that I'll get a conformation to my email within 24 hours. Of course no confirmation arrived and when I called again nothing was written in their notes and I was back to sqaure one. This happend one time after the other - online representatives that lie and don't deliver and ignoring anything any one else said before. They refused to liseten to recordings of the previous calls or to acknowledge anything they promised. Would recommend anyone who can to stay away.”
Helpful Report
Posted 4 years ago
Kash
Unverified Reviewer
“I've been a customer of Currys PC World most of my life. I would never use them ever again. My first exchange in using them for over 30 years and I have been messed about tremendously. My dryer broke down and is still under warranty. The manufacturer issued a uplift code for a refund. Currys sent me from department to department unwilling to refund initially stating my appliance was out of warranty then they offered 25% refund. I've issued legal proceedings. The most incompetent and inept customer service team. Will never shop here again.”
Helpful Report
Posted 4 years ago
Alison H
Unverified Reviewer
“Virtually impossible to contact. I've been trying to change a collection address for a return of a product, simple you might think. Not for Currys! No way of contacting satisfactorily, no returns form to print off, and no where to find the address to return to. Gave in, in the end, found an address, but who knows if it's the correct one or if I'll get my refund. Also had to drive over to my parents address(not a good idea in Covid times), so that the product can be collected from the original address. I am currently trying to find a complaints email to contact, but once again that is proving impossible.”
Helpful Report
Posted 4 years ago
Oap
Unverified Reviewer
“In fact one star too many absolutely diabolical customer service impossible to speak to anyone plus all the on line options do not work fridge freezer delivered and told to wait five hours before plugging in and when I did did not work fridge leaking water also paid extra for door reversal and not done a trading standards job I think”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Very very poor experience all round. Price promise - get told from shop live to email 'somewhere', only to be told by other advisors, 'somewhere' doesn't exist (strike 1) Passed back and forth from shop live to customer services like a football! (Strike 2) To add insult to injury, when you pay for selected delivery, they tell you after paying that you can't have it that day, and it will be a day later....and then they decide how you get the refund back!! (Strike 3) and we're out for good. John Lewis here we come.”
Helpful Report
Posted 4 years ago
Sam Ledger
Unverified Reviewer
“Do not buy from currys worst customer service ive ever had the privilege of experiencing damaged my £2300 tv went for repair redelivered smashed to pieces now wont send me a replacement had my tv for over 2 weeks told ill have to wait for a voucher could be weeks absolutely awful service do not buy from”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Took money from my account , order apparently did not go through, now will take up to 5 days to refund money , can't get to speak to anyone it's all online , cannot reorder until I have my money back , need a machine asap as I need to wash my nurse uniforms . Totally disgraceful service.I If I had been able to speak with someone I am sure they could have reorderd it , arranged delivery etc. Won't be using them again. If I hadn't contacted them I would never have known order hadn't gone through although they took my money.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Hi Fi was ordered, the product is faulty. Was on the phone for nearly two hours to Currys customer services who agreed to pick up the faulty product. No one turned up to pick the product up. I shall continue to try and get in touch with Currys customer services, although the average waiting time for someone to answer your call is forty five minutes.”
Helpful Report
Posted 4 years ago
Geoff
Unverified Reviewer
“Dishonest Trading One star is way too much but no option for a zero rating. Bought and paid for fridge/freezer online only to find no stock available on delivery day. Promised refund (advised 5-10 day wait) After 5 days Currys emailed to say order being processed even though they cancelled it. Had bought from Argos in the meantime. (Great service by the way - here in 2 days) Another few hours on Currys live chat, original cancellation not done correctly by Currys staff, but still no stock anyway. Cancelled again so now an even longer wait for refund. Taking and holding money for items you do not have available is dishonest and fraudulent trading. PLEASE AVOID CURRYS AT ALL COSTS”
Helpful Report
Posted 4 years ago
Miah
Unverified Reviewer
“Terrible service, ordered and paid for a stand mixer online showing in stock to collect next day. Received email today saying order cancelled with no information why, rang customer service number, after 16 minutes been told non in stock so had to cancel, I went online I can see it still showing in stock at my local Currys store. The refund will now take 7 to 14 days, out of pocket with no product, shop only if you have extra cash or you can wait for a refund. I will not be shopping at Currys in my lifetime.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“bad Customer Service”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Bought a new smart amazon TV just before the start of the first lockdown as my wife and I are asthmatic and knew we would be spending more time at home. The TV was faulty and swapped after numerous phone calls....I actually spent a total of 8 hours on the phone, got cut off after holding for over an hour and promised several call backs that never happened, having to repeat the whole story everytime I called back to another unhelpful assistant. Not at all the kind of service I had expected from such a large company. The new TV developed a similar fault after a couple of months, just my luck to choose a model that obviously has issues but buying a jvc branded TV I thought it would be ok. It all started again. Several calls, hours on the phone, no promised callbacks, just cut off after being on hold for 78 minutes. Finally got hold of someone who agreed to exchange it for a new one and would pass me through to the right dept to arrange it...and then cut off again after 90 minutes on the phone. Absolutely infuriating!!! I have emailed several times and never had a response, have been on the online chat and cut off after waiting a long time. No one responds on any contact format, phone, email or online chat. Can anyone advise what to do next? Before we bought the TV we bought quite a few different appliances from Currys as we had recently moved home but my repeat business does not seem important whatsoever.”
Helpful Report
Posted 4 years ago
Jackie Judd
Unverified Reviewer
“After email being told laptop I ordered out of stock 2 days after purchase and a call not getting any help , today a lovely Christine couldn’t have been more helpful in customer services she had a lovely manner on phone and has now resolved my problem and my son will get his birthday gift x”
Helpful Report
Posted 4 years ago
JOHN WOOLMER
Unverified Reviewer
“Ordered a Samsung Galaxy tablet and paid for it on the internet. Was looking forward to a Christmas delivery. I am STILL waiting for it almost a MONTH later. Really difficult to contact - queues of 30 or more! Eventually got through only to be told the item was out of stock & I would have to re-order. Cancelled - in disgust. Pathetic service and even worse customer relations.”
Helpful Report
Posted 4 years ago
Currys is rated 2.0 based on 3,493 reviews
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