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Currys Reviews

2.0 Rating 3,512 Reviews
24 %
of reviewers recommend Currys
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2.0
Based on 3,512 reviews
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Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Mr Ogden
Unverified Reviewer
“I purchased a laptop that failed to work at all since date of purchase. Having also purchased the additional insurance cover, I returned the laptop to store on multiple occasions (motherboard replaced etc etc) and it still doesn't work. I returned the laptop again last week and I'm now being asked to pay for an SSD as the original hard drive renders the machine useless. So far I have spent over £730 on a £259 computer that i have NEVER used and they have a cheek to ask for more money for an SSD. I have also been informed that the computer doesn't work unless it's plugged in because the battery won't charge because it has Ironically NEVER been used!!!!!! Disgusting service!! ..... ..(however I wish to add that Adam from the Oldham store, has been the only member of staff who has genuinely tried to assist and I understand he is governed by poor company policy)”
Helpful Report
Posted 7 years ago
Surgery Group
Unverified Reviewer
“DON'T OPEN A BUSINESS ACCOUNT!! I bought a MacBook for £1449 15 months ago. I'm a sole trader but Currys/PC World suggested I open a business account. Makes no difference to me so i went along. Guess what! Laptop is faulty and needs a £500 repair. Currys inform me that the repair is only covered if the machine was not purchased using a business account. What an ingenious way for Currys/PC World to avoid save money. Trick customers into opening a business account and then inform them that they have just lost 1 year of the Apple 2 year hardware Warranty. Very sneaky way to take advantage of your customers who are not aware of the difference between consumer and business law (that's most of us) . Feel like I have been completely taken to the cleaners.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“My elderly mum brought a Samsung tablet. She needed it to do her online banking with Natwest. The tablet will not let us go on the Internet fo5th banking or allow us to download App. When returning to tell shop they were very unhappy ultimate and said it was not there fault and we shouldn't have brought it. I have a Samsung and no problem with text Natwest website !! She has paid her money that she can ill afford .”
Helpful Report
Posted 7 years ago
Andy
Unverified Reviewer
“Horrendous customer service. Bought a TV that was badly damaged and had to return 3 times to the store as the administrative process of replacing the item was taking so long. I wasted well over an hour of my weekend so that I could observe how inefficient their processes are. Just not capable.”
Helpful Report
Posted 7 years ago
Donna Bennett
Unverified Reviewer
“This company is shocking!!!!..One star is too much!! they picked up a faulty washing machine on Sunday and I still haven't received a refund (now friday) apparently they have only received confirmation of receiving my machine today!! (Friday) I may receive a refund in the next 3-5 working days! Im lucky I had the means to order a new washing machine! Or I would have been without one for nearly two weeks! Whilst they sit on my money! Had nothing but trouble with the washing machine, 1st was damaged, 3 failed deliveries for replacement as they said they couldnt find my address! No phone calls either! Love getting people to wait at my house for nothing! Then it's broken down twice 1st being over Christmas! Waited 3 weeks odd for it to be fixed! ... customer service is shocking!!!!”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Bought a Grundig Dishwasher 3 months ago. Phoned engineer after waiting 15 mins and appointment booked for 10 days. Engineer said was repairable and told would need a part. Up to 1 week. Spoke to Currys who have absolved all responsibility to manufacturer. Will never use Currys again😡😡”
Helpful Report
Posted 7 years ago
Adrian
Unverified Reviewer
“I bought Acer Aspire 6 laptop which had a product information on Currys website "fast log in with Windows Hello". After I installed the system it turned out that this function is not available on the model (so the website lied). Contacted their customer services, they asked me to go to a local store, then local store asked me to contact customer services etc. No response from them to a few emails I sent them - they clearly do not care about their customers. All that matters is just sell, sell, sell. Very disappointing experience. Avoid Currys !!!”
Helpful Report
Posted 7 years ago
Mathew Wall
Unverified Reviewer
“680 pounds for a tv and the smart functions are extremely dark . Refused to do anything as it's been more than a month since purchase . Very upset . Avoid Currys!!!”
Helpful Report
Posted 7 years ago
Oliver
Unverified Reviewer
“DISGUSTING services, i was waiting all day not knowing when my fridge freezer n cooker were coming. Driver LIED about an event happening in my area claiming there was traffic but i drive my service and i had been out a few times and it was clear. He tried to reschedule it the next day i refused as i had work. The driver was just in a rush to finish work, when i tried to direct him he wasnt listening. APPALLING and i dont wish for anyone to go through this when you have spent your money on them. NEVER AGAIN”
Helpful Report
Posted 7 years ago
Rob
Unverified Reviewer
“If i could give zero i would , a freezer didn't work from day one , got fobbed off til it was a month old then told I couldn't have a refund. There staff who cannot even string a sentence together (all "innit mate/bruv" types ) These clowns insisted I have an engineer out , who when he did come confirmed within 2 mins it was dead . Even then it took some massive effort for me to get my money. No comp for day off for engineer visit or day off for collection of faulty unit. £30 still to be paid for food inside (valued at £120). Had i got from Amazon a refund would have been made with no fuss this is why Amazon is the king of customer service and Currys is the bottom feeder - I will NEVER buy from one of their stores again and look forward to the day they close down. If you are in doubt try calling your local store , bet you cant find a local number .That should tell you all you need to know.”
Helpful Report
Posted 7 years ago
Ian
Unverified Reviewer
“Went to buy a tv after deciding which one to have payed and had it loaded into my car but after returning home which is a 25/30 min drive I started to open the box which had already been opened and resiled the packet which had all the screws and bits in was already used and the tv had a scratch on the screen 😡 so phoned to complain said I had to return to the hereford store after spending all most an hour return trip in the car and loss of petrol money. And why it takes so long for a refund when it takes seconds to pay I don’t know not happy will be going else where from now on”
Helpful Report
Posted 7 years ago
LUX
Unverified Reviewer
“I rarely spend my time on internet reviews, I tend to give second and even 3rd chances to companies/people, however this time is so bad I need to write about my experience. Bougth an INDESIT washer dryer from CURRYS online. 2 months old washer dryer , dryer it's faulty, it never worker. Engeneers booked 5 times in 3 weeks and never showed up. They just found excuses for not coming and check my washing machine, they do not want to work, they lazy and unhelpful. People at the phone/live chat unsympathetic. Hopefully tomorrow the 6th time will be the lucky one. Very bad customer service. PS Only because CURRYS is not helpful in taking back the washing machine, I would prefer to get an LG as I used to have, good machine and good customer service.”
Helpful Report
Posted 7 years ago
Chris Tickner
Unverified Reviewer
“Reserved a washing machine on line as i needed it the same day, Traveled 18 miles to Hayes to get only to be told it was a display item and not for sales, asked to see the manager who was about as much help as a wet weekend! passed to an advisor who was told to search locally for a machine, non available.. no offer on any other machine, went to Euronics who were fantastic, why do i keep on using this useless shower, no more i am done with them!”
Helpful Report
Posted 7 years ago
Robbie No Fridge And Hungry
Unverified Reviewer
“Typical large corporate company just out to get my cash. I need a fridge freezer and I’m only in for delivery on Sundays. Currys had a fridge freezer which could be delivered Sunday for a fee of £9.99 so I selected that day. Unbeknown to me, Currys then changed the delivery date to Tuesday when no by will be home. I call their customer services who said tough on you. They refunded me my money but it won’t be on my card until Thursday/Friday. Meanwhile I have no fridge freezer. Had I known they couldn’t deliver that Sunday, I wouldn’t of ordered and I’d have a fridge freezer. Be careful when ordering from Currys, you are not a customer, you are a cash point for the executives of the company earning megabucks.”
Helpful Report
Posted 7 years ago
Danny
Unverified Reviewer
“I bought a gas hob and electric oven off curry's and also paid for fitting, there was a problem with the oven so they sent out an engineer to fix it, while there he caused a gas leak, he said that it wasn't his fault and left. My gas was turned off for four days while I tried to get them to fix this, so nothing to cook on, no gas, no water or heating as well because I couldn't use the boiler with the gas off and I have two small children, so we couldn't feed them properly, bathe them e.t.c. The eventually came out and fixed the problem, and I have a report to say that the gas leak was caused by there initial fitting as they had fitted the gas appliance incorrectly in the first place and again I have this in writing on an official report, curry's are now saying that they are not responsible for the obviously dangerous and poorly fitted items even though they fitted them in the first place! they also suggested that I pay for a third party to fix them personally. I have askes for legal details as I am taking this further and they will not provide them either. Not only is the workmanship poor, this could have caused danger to life and they seem not to be bothered at all of the danger they could have caused. Still not resolved.”
Helpful Report
Posted 7 years ago
Adam Barr
Unverified Reviewer
“This one star is for the manager, Dave, of the Stirling store who was helpful. If it wasn't for him there would be no stars at all. You are not going to believe this one. It's long but it's worth reading for a laugh! • Ordered 4 fans for guaranteed delivery next day to this store. We needed them for the following day and were told we would be e-mailed or called when they arrived. Still no word by mid afternoon so we called. • Passed from pillar to post on the phone to Customer services. Finally spoke to a human being who informed us that DPD hadn't been yet but that we would be e-mailed as soon as it arrived. We live about 20 minutes away from the shop so we headed over there around 4pm so that we would be nearby when they arrived. Still no word by 5pm so we went into the shop. • 3 fans had arrived an hour before. Because the e-mail is automated we would not have been informed because the full order isn't there. Nobody had a thought to call us and tell us 3 of the fans were there so that we could then decide whether or not to take them. • That was poor form so we decided to cancel the order and buy 4 fans at a nearby Wickes. • We were refunded immediately for the 3 fans that had been arrived but were told that we would have to call and cancel the 4th fan ourselves. Couldn't be refunded by the store because it hadn't even arrived. The assistant informed us that DPD confirmed it was still at a depot. • I wasn't happy about going through the whole customer services telephone palaver but had no choice. • While waiting to speak to someone I was told by another assistant that we would be able to cancel the 4th fan but wouldn't receive a refund until they had located it. They would have to initiate an "investigation". I actually didn't believe that would happen. Surely the guy was wrong. Currys don't need to know where the fan is. They just need to know their customer doesn't have it because they failed to deliver it. My wife asked what would happen if they actually couldn't locate it. "Would we then never receive a refund?" "Obviously that wouldn't be the case", we were told but can't they see that is the logical extreme if we can't be refunded until it is located. Makes no sense at all!!! • Finally, after about 25 mins waiting on the phone the assistant got through to customer services. Not only would we not get a refund, we couldn't even cancel the 4th fan until it was actually delivered. A couple of days later! • I asked to speak to the customer services advisor and was handed the phone by the shop assistant. Incredibly, the "customer services" couldn't talk to me because "this was only a customer services line for staff". I was told to pass the phone back to the staff member. I asked if I could ask the assistant a question to pass on to the customer services advisor. He wouldn't even answer THAT question. Just kept telling me to pass the phone back. • So basically Currys and DPD failed to uphold their part of the sale but decided they could keep our money until they found where they had left our purchase. Surely this is illegal. Certainly unethical. There will have to be an absolute bargain at Currys before we will shop there again. Worst customer services I have ever received!”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Currys took over four months to finish my job. I was eventually promised £50.00 compensation, which after two months has still not arrived. All I get when from your customer service department is the cheque is in the post. You service is abysmal and I will never purchase anything from your company again and I would not advise anyone else to.”
Helpful Report
Posted 7 years ago
Christopher Leivers
Unverified Reviewer
“i ordered a fridge freezer never got it after a few visits to the shop i got fed up in the attitude of the know how delivery i got a refund and took my money else where there delivery drivers tell lies saying they called twice they did not i live in a retierment complex and they did not come anywhere near my front door so to all people who are thinking of using curry's[c world give them a wide birth”
Helpful Report
Posted 7 years ago
Roger
Unverified Reviewer
“Please don’t buy anything from Curry’s once they have your money they don’t give a hoot. I bought a fridge freezer in Jan 2017 had to have it replaced by July it took me 7 phone calls I was promised call backs each time not on one occasion did this happen. The replacement fridge freezer lasted 2 weeks before engineers needed to fix it, since then it has broken down 3 more times including total failure of freezer so I lost all frozen food. I went into the weston super mare branch where I was told that curry’s did not recognise the 2015 consumer act ! The shop assistant called Vo told me that as I did not take out Curry’s extremely expensive extra cover then I should except it to take 7/10 days for a engineer but if I had the cover I would only wait 3 days. I told her that I wanted a refund as the item was not fit for perpose she said that “ we don’t refund under any circumstances “ I have now send a letter to head office with a form downloaded from the Whitch site asking for a total refund under my statutory rights under 2015 act , I will see what happens. So please please don’t shop at Currys go ANYWHERE else they are bound to be better”
Helpful Report
Posted 7 years ago
Chris
Unverified Reviewer
“Warranty Mis-Sold I went is to buy a new TV this weekend. The telly is fine, however the salespersons tactics to sell me the warranty was unacceptable. He told me it was for just the first month and he was going to give it to me for free as I’d bought a big telly. He said it would cover me just for the first month so that any issues I may have when I got it home would be dealt with quickly. I didn’t really think I’d have any issues, but as it was free I shrugged and said 'fine'. When I went to collect the telly, he came over and said I just needed to sign the ‘receipt’- it wasn’t a receipt at all. It was a direct debit instruction to take £5.99 every month for the warranty. This was completely mis-sold to me. I have 25 years sales experience and have never seen such blatant mis-direction. Buyer Beware! I see now that ThisIsMoney have run a recent article that shows this isnt a one off.”
Helpful Report
Posted 7 years ago
Currys is rated 2.0 based on 3,512 reviews
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