Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,479 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 11th August 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a dishwasher about 5 weeks ago, I only had it plumbed in about 4 weeks ago. It has now stopped working, I rang up for a repair An was told that the repair team only work 9-5 mon-fri. I work 9-5 Mon-fri. Was asked did I not have family or friends that could wait in for me to get it repaired, I don’t. I have no annual leave left and if I told Work I needed time off to get a dishwasher repaired they would just laugh at me. I asked if I took the dishwasher back could I get a refund and was told no as they have not had a chance to repair it, how can they repair it if I’m in work so now I’m left with a dishwasher that doesn’t work an a hole in me purse!!!!!! Not happy at all.”

Helpful Report

Posted 7 years ago

“One of the worst EVER service I have experienced in my LIFE by a member of the Management Team, Rupesh Bhagat in Currys PC World Wolverhampton. Was told what I was entitled to by currys team know how on the back of my TV not being repairable and when I went into store was told I am not entitled to it. I told Rupesh to ring Team know how and to clarify (even gave him the persons name) and his response “I don’t need to call him, I know my information”!! Never again would I shop at a Currys after this and especially not in Wolverhampton”

Helpful Report

Posted 7 years ago

“I bought a tv couple of years ago with a fix any problem guarantee. my tv developed a fault and it was sent away for repair. Had a phone call saying they found liquid residue inside the tv and that they were not going to fix it as it could be hasordous. Upon explaining to them that me and my partner both use ecigs and that the residue would be from that and that it is not a problem in any way was told that it was being returned and would not be fixed , so it was. The reason i am writing this review is to warn anybody that uses ecigs not to take out any sort of warranty with this company as ecigs leave a thin film of residue on most things and they instantly void your warranty if even the smallest amount is found any any part of your appliance.”

Helpful Report

Posted 7 years ago

“Very disappointed with the customer service Doesn’t need a star As I have to choose the option so only one instead of zero”

Helpful Report

Posted 7 years ago

“Couldn't deliver my Dishwasher on the quietest day of the week (Sunday). If they can't deliver then, when can they deliver??? Couldn't find parking apparently – didn't want to park on a yellow line – despite this being permitted on Sundays. I had to wait around for them to get here (they were two hours later than they said they'd arrive) only to be told at the last minute they were going to cancel the delivery. What a waste of time. I have cancelled my purchase and have now bought from John Lewis (they were actually cheaper too on delivery and recycling charges) I will also be buying my new fridge and washing machine from them – they are actually cheaper and offer a standard 2 year warranty – unlike Currys who will charge you extra. Sorry Currys, after having bought my appliances from you over the last 10 years it's time to move on, and move up!”

Helpful Report

Posted 7 years ago

“Honestly, don't even think their customer service deserves even one star! I ordered a washing machine from Currys and paid for next day delivery, installation and removal of old machine etc. They turned up the next day and very speedily installed the machine and removed the old. The machine wasn't draining so spent over 2 hours on the phone being passed from Currys to Samsung to Team Knowhow and round and round and round ... finally, with no apologies whatsoever from anyone, they arranged for someone to come round the next day - they came and apparently, the delivery guys didn't install it properly and crushed the waste pipe. He said I needed a new machine and that he was going to call it in and it will be delivered the next day. I received no notification the next day and so had to call again myself. After another 45 minutes on the phone AND having rearranged my Saturday so that I could be in, I found out from a very unhelpful and again unapologetic customer service agent (Julie), that the delivery guy yesterday hadn't even called it in or ordered me a new machine and according to her, the machine had been delivered Thursday and all was fine! I now have to wait in AGAIN tomorrow. The most annoying part is the complete disrespect and rudeness of the customer services staff. Not one apology and no respect for the time that I have wasted over this. Let's just hope I don't have to post another bad review tomorrow ...”

Helpful Report

Posted 7 years ago

“Ordered my new expensive gaming chair (£180) so not a cheap thing. When it arrived the driver was very aggressive... Just dropped it outside the door, after I helped him unload it from the van as it's heavy and he asked me too... So I did that happily, but it was okay for him to leave me struggling with it. After that the chair I received was faulty... One of the arms will not stay up.. The air pressure to keep the chair up isn't great... Releases the pressure quite often..... Still waiting for there support team (Know nothing) to contact me back... Been almost a month... Nothing”

Helpful Report

Posted 7 years ago

“Completely useless staff with no product knowledge and poor customer service.”

Helpful Report

Posted 7 years ago

“The first cooker that I ordered had a fault with it. Because the replacement cost more than the first cooker I was only able to get the cooker delivered as the The first cooker that I ordered had a fault with it. Because the replacement cost more than the first cooker I was only able to get the cooker delivered at the same time as they took the faulty one away. On the day it was supposed to be delivered I waited till 3 o’clock before phoning asking where my Cooker was they told me there had been a fault with the order and that the audit had not been placed .they had 5 days to tell me there was a fault with the order . It took 3 weeks until I get my delivery and the cooker fitted at the same time. I was promised a 10% discount from the customer services which I did not receive I am not impressed with customer services at curries at all”

Helpful Report

Posted 7 years ago

“Totally hopeless. Couldn't order from their website - -which has continued since Christmas. And I'm not alone, my local paper recently featured others with the same problems. N.W. Scotland, only 90 iles from Glasgow, major ferry port, regular trains and buse connections to Glasgow. And serviced faily by all coutier companies. Called Currys to get advice, and was assured it would be looked into and they'd return my call. They didn't. Chased them, no progress. Decided to try click and collecting for the next day. Couldn't - due to their postcode issue. Eventually changed my postcode to a friend in Glasgow for pick up next day. Recieved confirmation next afternoon, item was in stock. Went to pick it up .... to be greeted with 'sorry the item, was given to another customer's - and they only had it for 3 hours!!! ..... Totally, totally useless. Never, ever again. You are warned.”

Helpful Report

Posted 7 years ago

“Bought a 400 pound laptop yesterday registed my details and email ,a very short and easy PASSWORD on it, now it will not let me logg on. They want 60 pound to fix . Total Rip off”

Helpful Report

Posted 7 years ago

“Think twice! I went to Currys in Cheltenham on 2nd April and bought a Hotpoint cooker hood; it was to be delivered the following Saturday. When it arrived, I noticed the box had previously been opened and resealed; it was suspicious. I got through to Currys who then passed me over to Hotpoint. The representative asked me for the serial number; it was old stock and she said that it was unacceptable for Currys to be shifting old stock such as this (the first 8 digits of the S/N are the date of manufacture in reverse and, in this case it was October 2016!). I spoke to Customer Services at Currys and they apologised and offered to install the hood for free; this was only after demanding a refund. They assured me that a replacement would be delivered and installed today, 14th April. I phoned Currys this morning to double check that the install was definitely on. They said yes and I felt reassured after having to spend another Saturday waiting. The hood arrived, but the delivery man told me that his company, ‘Team Knowhow,’ do not install cooker hoods. I got back in touch with Currys’ Customer Services and they offered me £40 compensation, which is considerably less than the original offer to have it installed. I demanded a refund. This time I was told that I could go to Currys in Cheltenham for an immediate refund and that they would subsequently arrange to have the hood picked up; this I did, however, I was then told by the manager that I would have to return the hood before he could sanction a refund. I then had to go and bring the huge cooker hood box to the store and I finally got my money back after 2 wasted weeks. My advice to anyone considering buying appliances such as this is, they should think twice and get it from somewhere both more efficient and organised e.g. J Lewis.”

Helpful Report

Posted 7 years ago

“passed from pillar to post, unacceptable waiting times and fobbed off by staff stating there,s only a short wait , 20 minutes plus still no answer. Complaints line totally appalling , phone number completely wrong on all web sites”

Helpful Report

Posted 7 years ago

“If I i could put zero I would. We bought a new tv from them two weeks ago. This tv cost £2500 which included installation and demo, we thought we would treat ourselves for once after having a bad few years. Well we had a slot which was booked in as part of the delivery service of 9-1. Not once did anyone contact us to say they were running late, they didn’t turn up till 4pm which ruined our plans for the rest of the day with the children. The delivery guys were here for 3 hours trying to install the tv and left without it working properly as they couldn’t figure it out. After many calls to customer services and team know nothing, no one seemed to be able to help. They decided they would send someone else out, so again we had to sit in and wait around For more people to arrive. So another two people turn up on a different day and shock horror they didn’t have a clue so again left us with a barely working tv. So again I spend my time phoning around trying to sort it out. Eventually they said it should of been a sony expert so they went through another company to send this so called Sony expert to us. This time I had to take unpaid time off work while I sat for this expert to arrive. And again the Sony expert didn’t have a clue how to set up the tv properly and again he left without anything being done. At this point I had had enough and called to tell them to take the tv back as had enough of being messed around. So again I had to take time off work unpaid and sit around waiting for the company to come and take the tv back. After emailing the ceo several times about the disgraceful service to which I never got a response. I managed to deal with a team know how manager. We were offered £75 compensation. I mean what.. I’ve took time off work on two occasions unpaid because your company have no idea how to install a tv and I’ve had to sit in three different days trying to get it sorted for no one to have a clue And We have been left without a tv for two weeeks with children. Not Including the million calls I’ve made and hours on the phone. Absolute insult and disgraceful service and the bosses of curry’s should hang their heads in shame. I will never deal with this shoddy company again and will advise all friends, families and colleagues of the services you produce. Which is none.”

Helpful Report

Posted 7 years ago

“HOTPOINT WASHING MACHINE – WMFUG 863 G ORDER REF. NO. 7429259868 / COMPLAINT REF: CC3682399 On Sunday 22/04/2018 at approx. 9.30 a.m. two installers arrived at number 22 to deliver our washing machine. We live at number 32, and our neighbours at 22 were not impressed as they were in bed. I asked why we had not received a phone call 30 minutes before delivery as promised, and the driver said that all your systems were down due to a virus, so they had been unable to phone us. When I later spoke to Lee at customer services, he said this was untrue. From the minute they arrived, it was quite obvious that they wanted to get away as quickly as possible. There was little or no conversation between us and he completely ignored my wife, who was about to offer them a drink. The main fitter (a misnomer if ever there was one) came in and started to remove the old machine. When taking the old appliance out, water spilled from the hose – which is only to be expected – but there was no attempt to clean this up and the floor was still wet when he pushed the new appliance into its space. I had removed the door from the cupboard next to where the machine was to go and had taken everything out to give easy access. The installer unscrewed the waste pipe from the U-bend and then, rather than removing the jubilee clip, he simply forced the hose off the connector. I asked him to be careful not to lose the rubber valve that was inside the coupling, but he didn’t seem to know what this was, and just took it out and put it on the cupboard floor. He then tried to force the three pin plug out through the circular hole in the cupboard floor, while the water inlet was still in position, coming up through the hole, making it difficult. I did advise him that the waste and fill hoses should be removed before trying to pull the plug through the hole, but he ignored me. At this stage the other, younger and more polite installer, wheeled the new unwrapped machine down the side of the house, ready for installation. They then attempted to unscrew the cold fill hose from the old machine but were unable to do this by hand and, as they had no tools with them, I lent them an adjustable spanner. The old machine was then removed and the new one brought into the utility room. Attempting to bring the new three pin plug up through the hole in the bottom of the cupboard, the installer said this plug was bigger than the one on the old machine and wouldn’t fit. I reminded him that I had already told him he would have to remove the inlet hose before trying to bring the plug through, so he unscrewed the connector, having first turned the cold water back on, (I had previously told him I had turned it off) and in so doing soaked the inside of the cupboard. I noticed that he had forcibly removed part of the cupboard plinth that returned at the side of the washing machine, to make it easier for him to reconnect the plug and hoses. Having disconnected the inlet hose and taken it out of the hole - lo and behold - the three pin plug easily passed through the hole, and he then reconnected the inlet hose. At this point I had to take a telephone call, and when I returned the new machine was in place, and had been set to run a cycle, and I was advised that, once this had finished, the machine was ready to be used. I was asked to sign their sheet and they left. It was approximately 10.15 a.m. In view of the main installer’s manner, I decided to check that the installation had been done correctly. It was a good job I did. If we had used the machine, we would have flooded the house. The rubber valve in the waste outlet, that I mentioned previously, had not been replaced. Not only this, but the screw connector was loose and the jubilee clip had not been replaced. I then decided it was time to ring your customer services and spoke to Lee, who asked me to check that they had in fact removed the transit bolts from back of the appliance. I said I would have to pull the machine out, so could he phone me back in a few minutes. Once the machine was out, I could confirm that the transit bolts had been removed but the plastic plugs had not been installed. These were later found in the unopened pack that included the instructions, registration card etc. I also discovered that the part of the cupboard plinth they had removed had not been put back but had been thrown under the cupboard, together with the rubber valve. As far as I am aware no attempt was made to check if the appliance was level. I advised Lee of our experience and he immediately offered to refund the installation charge. A little while after the installers had left, a neighbour knocked on our door to say that some of the wrapping from our newly delivered machine was scattered all down the road. Once this had been collected we realised that this included the fitter’s copy of the installation instructions – he’d obviously never read them!. This whole episode is disgraceful and a £25.00 installation fee refund, does not cover it.”

Helpful Report

Posted 7 years ago

“If I could rate zero stars I would. Currys sold me a laptop which was faulty on purchase. It was for business use and cost a lot of money. However they said that I had made it faulty and refused to fix it. Saying I had to pay for an external person to assess it. The problem was a part inside the machine!! I had definitely not damaged it. It was used for a business not by a young child. Disgusted with them be very careful if purchasing a laptop, they are ok when selling but if it is faulty they will do everything they can not to repair it - team know how ? Think Team Know nothing is a better fit. I am left with an expensive laptop fit for the bin which is still under warranty! Beware think twice about buying from them!”

Helpful Report

Posted 7 years ago

“Visited store and salesperson unhelpful and advised us to buy online so went onto their website. Found a product (fridge freezer) but didnt want to accept a Lloyds visa debit card as linked to an address outside of UK which was confirmed as the reason by customer service when telephoned. Customer service were pleasant but useless as we thought we had reserved our product (given reservation number) and would just have to pop back into store to pay for our purchase. Alas no! Couldnt find our reservation number so had to start again. Poor service, outdated website and frankly negative shopping experience☹️”

Helpful Report

Posted 7 years ago

“Bad advice .was told I could bring product back for a refund if it was incompatible .When I got back to the shop was told couldn't have refund unless product was unopened”

Helpful Report

Posted 7 years ago

“Washing machine delivery - horrible experience”

Helpful Report

Posted 7 years ago

“Hi I would like to complaint about one of your stores, Unit A Westgate Retail Park, Bath Road Slough, SL1 5PS. I am bringing this into your attention only because this wasn’t the first time. I have had multiple visits to this store of yours and always been disappointed with the customer services that had been provided on every visit. No one is ever interested in servicing right or may be you are not paying them enough to take care of your customers or they just don’t want to. I had to buy a laptop and asked one of the employees to assist. But he said he can’t assist me as he is off for LUNCH now and I was asked to look for somebody else. I went out to look for another one and I was told that if I can look online and see if it is in the store than he can get it for me. WOW.. I can do that at home as well. Anyways that particular laptop was in stock as I checked on my phone but I was told it’s not in the stock. And when I showed them the website saying it’s in stock.. I was told you can order it on online then. I asked him to check the stock at least and he said he is sure it’s not in the stock. I asked him to order it to the store and I was told if will take more than 10 days so you can order it yourself. Wonderful. I had to rush to West Drayton branch as I had to buy the laptop urgently. I had an old laptop as well to exchange Which was been refused by your Slough team, where as West Drayton branch helped us to exchange it and sort as out with everything. I didn’t learn from my experience that time. And went again to buy a TV this time. Samsung 75” smart tv. I asked one of the employees to help me but he said he doesn’t work in TV section, so find someone else. Ok. I looked for somebody else who knows about TVs, but no body works in your TV section. Great. Waited for almost 25 mins for somebody to come over and help. Either you have not trained your employees well or you need to train them again. Disgusting customer services. Couldn’t buy the TV that day as usual. Very disappointed and disgusted. That was the last visit ever to your Slough Branch. Regards Amandeep Kaur”

Helpful Report

Posted 7 years ago

Currys is rated 2.0 based on 3,479 reviews