Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,479 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

Write Your review

Tell us how Currys made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Currys 1 star review on 11th August 2025

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Musian

Noel

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reserved a washing machine on line as i needed it the same day, Traveled 18 miles to Hayes to get only to be told it was a display item and not for sales, asked to see the manager who was about as much help as a wet weekend! passed to an advisor who was told to search locally for a machine, non available.. no offer on any other machine, went to Euronics who were fantastic, why do i keep on using this useless shower, no more i am done with them!”

Helpful Report

Posted 7 years ago

“Typical large corporate company just out to get my cash. I need a fridge freezer and I’m only in for delivery on Sundays. Currys had a fridge freezer which could be delivered Sunday for a fee of £9.99 so I selected that day. Unbeknown to me, Currys then changed the delivery date to Tuesday when no by will be home. I call their customer services who said tough on you. They refunded me my money but it won’t be on my card until Thursday/Friday. Meanwhile I have no fridge freezer. Had I known they couldn’t deliver that Sunday, I wouldn’t of ordered and I’d have a fridge freezer. Be careful when ordering from Currys, you are not a customer, you are a cash point for the executives of the company earning megabucks.”

Helpful Report

Posted 7 years ago

“I bought a gas hob and electric oven off curry's and also paid for fitting, there was a problem with the oven so they sent out an engineer to fix it, while there he caused a gas leak, he said that it wasn't his fault and left. My gas was turned off for four days while I tried to get them to fix this, so nothing to cook on, no gas, no water or heating as well because I couldn't use the boiler with the gas off and I have two small children, so we couldn't feed them properly, bathe them e.t.c. The eventually came out and fixed the problem, and I have a report to say that the gas leak was caused by there initial fitting as they had fitted the gas appliance incorrectly in the first place and again I have this in writing on an official report, curry's are now saying that they are not responsible for the obviously dangerous and poorly fitted items even though they fitted them in the first place! they also suggested that I pay for a third party to fix them personally. I have askes for legal details as I am taking this further and they will not provide them either. Not only is the workmanship poor, this could have caused danger to life and they seem not to be bothered at all of the danger they could have caused. Still not resolved.”

Helpful Report

Posted 7 years ago

“This one star is for the manager, Dave, of the Stirling store who was helpful. If it wasn't for him there would be no stars at all. You are not going to believe this one. It's long but it's worth reading for a laugh! • Ordered 4 fans for guaranteed delivery next day to this store. We needed them for the following day and were told we would be e-mailed or called when they arrived. Still no word by mid afternoon so we called. • Passed from pillar to post on the phone to Customer services. Finally spoke to a human being who informed us that DPD hadn't been yet but that we would be e-mailed as soon as it arrived. We live about 20 minutes away from the shop so we headed over there around 4pm so that we would be nearby when they arrived. Still no word by 5pm so we went into the shop. • 3 fans had arrived an hour before. Because the e-mail is automated we would not have been informed because the full order isn't there. Nobody had a thought to call us and tell us 3 of the fans were there so that we could then decide whether or not to take them. • That was poor form so we decided to cancel the order and buy 4 fans at a nearby Wickes. • We were refunded immediately for the 3 fans that had been arrived but were told that we would have to call and cancel the 4th fan ourselves. Couldn't be refunded by the store because it hadn't even arrived. The assistant informed us that DPD confirmed it was still at a depot. • I wasn't happy about going through the whole customer services telephone palaver but had no choice. • While waiting to speak to someone I was told by another assistant that we would be able to cancel the 4th fan but wouldn't receive a refund until they had located it. They would have to initiate an "investigation". I actually didn't believe that would happen. Surely the guy was wrong. Currys don't need to know where the fan is. They just need to know their customer doesn't have it because they failed to deliver it. My wife asked what would happen if they actually couldn't locate it. "Would we then never receive a refund?" "Obviously that wouldn't be the case", we were told but can't they see that is the logical extreme if we can't be refunded until it is located. Makes no sense at all!!! • Finally, after about 25 mins waiting on the phone the assistant got through to customer services. Not only would we not get a refund, we couldn't even cancel the 4th fan until it was actually delivered. A couple of days later! • I asked to speak to the customer services advisor and was handed the phone by the shop assistant. Incredibly, the "customer services" couldn't talk to me because "this was only a customer services line for staff". I was told to pass the phone back to the staff member. I asked if I could ask the assistant a question to pass on to the customer services advisor. He wouldn't even answer THAT question. Just kept telling me to pass the phone back. • So basically Currys and DPD failed to uphold their part of the sale but decided they could keep our money until they found where they had left our purchase. Surely this is illegal. Certainly unethical. There will have to be an absolute bargain at Currys before we will shop there again. Worst customer services I have ever received!”

Helpful Report

Posted 7 years ago

“Currys took over four months to finish my job. I was eventually promised £50.00 compensation, which after two months has still not arrived. All I get when from your customer service department is the cheque is in the post. You service is abysmal and I will never purchase anything from your company again and I would not advise anyone else to.”

Helpful Report

Posted 7 years ago

“i ordered a fridge freezer never got it after a few visits to the shop i got fed up in the attitude of the know how delivery i got a refund and took my money else where there delivery drivers tell lies saying they called twice they did not i live in a retierment complex and they did not come anywhere near my front door so to all people who are thinking of using curry's[c world give them a wide birth”

Helpful Report

Posted 7 years ago

“Please don’t buy anything from Curry’s once they have your money they don’t give a hoot. I bought a fridge freezer in Jan 2017 had to have it replaced by July it took me 7 phone calls I was promised call backs each time not on one occasion did this happen. The replacement fridge freezer lasted 2 weeks before engineers needed to fix it, since then it has broken down 3 more times including total failure of freezer so I lost all frozen food. I went into the weston super mare branch where I was told that curry’s did not recognise the 2015 consumer act ! The shop assistant called Vo told me that as I did not take out Curry’s extremely expensive extra cover then I should except it to take 7/10 days for a engineer but if I had the cover I would only wait 3 days. I told her that I wanted a refund as the item was not fit for perpose she said that “ we don’t refund under any circumstances “ I have now send a letter to head office with a form downloaded from the Whitch site asking for a total refund under my statutory rights under 2015 act , I will see what happens. So please please don’t shop at Currys go ANYWHERE else they are bound to be better”

Helpful Report

Posted 7 years ago

“Warranty Mis-Sold I went is to buy a new TV this weekend. The telly is fine, however the salespersons tactics to sell me the warranty was unacceptable. He told me it was for just the first month and he was going to give it to me for free as I’d bought a big telly. He said it would cover me just for the first month so that any issues I may have when I got it home would be dealt with quickly. I didn’t really think I’d have any issues, but as it was free I shrugged and said 'fine'. When I went to collect the telly, he came over and said I just needed to sign the ‘receipt’- it wasn’t a receipt at all. It was a direct debit instruction to take £5.99 every month for the warranty. This was completely mis-sold to me. I have 25 years sales experience and have never seen such blatant mis-direction. Buyer Beware! I see now that ThisIsMoney have run a recent article that shows this isnt a one off.”

Helpful Report

Posted 7 years ago

“I wish I'd looked on this site before I put myself through the stress of dealing with this company. Ordered a washing machine in store and paid for delivery. Salesman was really helpful, shame everything went downhill from there. Delivery due yesterday after 2pm. Got a phone call at 1pm, have the delivery company been in touch, no why? The van broke down, can't be mended so is going back to the depot. Was assured we would be first drop off at 7am the following day. At 9am we receive a call, the delivery driver has called in sick, it won't be delivered today. I asked how to complain and cancel order, was told to call customer services. Decide to go and buy one elsewhere. Purchase made, call customer services. You have to go back to the store for a refund (we had just passed the store which is 20 miles away). Why did the girl who phoned to advise of the delay not tell me that? She wouldn't have known! Complaint made with customer services, when will I hear back? You probably won't. Enough said”

Helpful Report

Posted 7 years ago

“Very bad online service. Is already the third time with delay problems. The courrier on delivery day didn’t turn up. Rescheduled next day and the same story. Wasted time with the online-help!”

Helpful Report

Posted 7 years ago

“Bought a gas cooker for almost £500 but on delivery day after waiting in and time off work, didn’t turn up. Promised to deliver next day but couldn’t give a time, we will see.”

Helpful Report

Posted 7 years ago

“Floor damaged”

Helpful Report

Posted 7 years ago

“Advertising deals in shop and on TV, plus extra discounts, but when asked for the deals with a purchase, Told they had finished and no longer available! When I contacted customer services, they did not want to know.”

Helpful Report

Posted 7 years ago

“Delivered a fridge/freezer with a huge dent in the front, spent over 3 hours on the phone to multiple very rude customer service staff. Attempted redelivery 10 DAYS later at 11am (with no warning) when the confirmed delivery slot was 1pm-5pm, told the delivery driver i couldn't be there until 1pm due to being at work, they put the phone down on me. Another call 45 mins later to say they were outside my property again, where was I, they'd given me 45 minutes so I should have got here. Driver then refused to return with my delivery between the allotted times. After multiple calls to Currys customer service I was promised a delivery before 7pm that night (meaning I had to cancel plans) which again didn't arrive at all, so I waited in on a nice Saturday afternoon for over 7 hours with no delivery. Customer service couldn't care less. Disgusting for a big company to deal with their customers in this way. Would rather buy from AO in future.”

Helpful Report

Posted 7 years ago

“TV for the World Cup? Beware Currys' so-called discount codes. They lead you through a huge amount of work, picking and choosing various options (i.e. spending even more money) then you get to checkout and it says the "Save £300 off the marked price on this product" code that enticed you to spend £1,700 is "not valid". Good news is that ao.com will give honour Currys' £300 discount, so I bought from ao.com instead.”

Helpful Report

Posted 7 years ago

“Bad service”

Helpful Report

Posted 7 years ago

“Absolutely disgusting customer service from the manager of all people. I purchased an expensive Samsung TV, with a 5yr warranty plastered all over it, but then this smarmy jumped up kid of a manager demanded I pay a further amount for the warranty. He then took a set of leads off me, which I got included with the sale from the advisor, and said I had to pay more for them too. A major complaint was put in but I was totally shocked by the absolute abhorrent customer service from this young child of a manager, who quite frankly ruined my purchase experience and made me leave the store feeling let down and insulted. I will not be shopping with Currys again!!!! The manager, Hassan, needs a lesson in how to treat people.”

Helpful Report

Posted 7 years ago

“Shocking delivery service!!! Waited 4hrs for my delivery and didn't turn up. Thanks you for wasting my sunday”

Helpful Report

Posted 7 years ago

“Visited Bedford store yesterday. No members of staff interested in helping to busy chatting amongst themselves. When we did approach someone he was too busy doing his hair to really be bothered to help. Eventually we found what we wanted and waited and waited just going to leave when someone came over, really loud and brash when we asked about the price £399 as we had found the same model elsewhere for £319 he told us that we didn’t know what we were talking about and was extremely disrespectful rude and patronising even when we showed him the proof online. Should have remembered last bad experience in this store, Will never ever buy either in store or online from currys again, if We could award minus stars we would. Ruined our afternoon.”

Helpful Report

Posted 7 years ago

“CurrysPCWorld are terrible. Service is non existent and once they have your money they do not care about customers. They even renege on extended warranties. I will never up anything from them again.”

Helpful Report

Posted 7 years ago

Currys is rated 2.0 based on 3,479 reviews