Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,479 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 11th August 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Apparently I was 10 days over my interest free period and they charged me 6 months worth of interest. They were rigid and said I could not pay just the 10 days interest, it had to be the full 6 months. No gesture of good will and no flexibility. I will not use their service again. I am sure the response to this review will be the usual public 'we are very sorry, contact us to see what we can do' and then no further action. I am very disappointed in Curry's.”

Helpful Report

Posted 7 years ago

“I am thoroughly appalled by the poor level of professionalism and utter lack of respect displayed by the delivery team delivering my New Washing Machine from Curries. Putting aside his abruptness and his reluctance to help, he was unable to perform the task at hand and failed to help or provide any information regarding procedure or where to go next to resolve the issue. He left having not completed the job and was totally reluctant and unhelpful in his approach. Thorough disgusted by the level of service and care and I will definitely be reconsidering before making any future purchases from Currys. Overall I received a Poor Service, Poor Customer Relations and The Job I've Paid for is incomplete.”

Helpful Report

Posted 7 years ago

“The delivery date was cancelled twice after waiting in all day When we finally received the item it was not unpacked by the delivery men and when we unpacked it there was a huge dent in the front of the washing machine. Hence another two weeks wait numerous phone calls with a very long cue and a big amount on my phone bill It was an awful customer service experience”

Helpful Report

Posted 7 years ago

“I have never had such poor service and will never shop from them again.Team know how are the most unhelpful and know nothing .I ordered a cooker which came on time but when came to install it the delivery man said he could not install because the earthing loop reading was to high so the cooker went back. so I called the call centre to get a new date for my cooker to be delivered after been on hold for 15minutes they said that it would be delivered on the following Thursday. The day before called them back to check that the delivery was ok for the next day only to be told that I was not down for a delivery and the next slot was not until the next Tuesday. The cooker turned up only to be told that it was a exdisplay model and it had a large dint in the side.So not happy at all . 2 more 20 minutes phone call,s to team know nothing still no cooker and waiting for a refund .”

Helpful Report

Posted 7 years ago

“I made a complaint on the 9 th January I received a txt that someone would contact me in 5 days .That was 13 weeks ago is your company so slow or do they just I ignore the complaints”

Helpful Report

Posted 7 years ago

“Short version - Do not use customer service are a shambles. Team Know how should be called Team Know Nothing. Medium version - Won't do a long version as don't have the time. Here are the basic facts. Currys deliver a damaged fridge. Call team know how and am put on hold for around 20 minutes. Get through to Danielle who asks what the problem is and I explain. She says she will need to speak to the delivery department and asks me to hold. I stop her at this point as she has not took my name, order number, delivery reference, address postcode so there would be no way to identify what order I was talking about. At this point she takes the delivery reference and then puts me back into the first queue that I was in to wait again. I get through to Sara who takes some of the relevant details and then tells me that I need to deal with Samsung to get an exchange reference number or they can't do anything. The fact the they have sold and delivered a damaged item means I am not overly happy about this. I say that as I purchased the product from them I should not have to be dealing with the manufacturer. She is having none of this and them I am transferred to deal with Samsung. Samsung have so far been more helpful on the phone but issue is not yet resolved. Do not use Currys/PC World as they are incompetent unhelpful and unwilling to take responsibility in any way even though I am pretty sure that legally they should do.”

Helpful Report

Posted 7 years ago

“Perhaps one of the worst shopping experience ever. Was told by knowhow that the TV that I wanted was on display because I needed the dimensions of the distance between the feet because it wasn't stated anywhere. Reserved the TV in case they sold out before I arrived (you can't speak directly to the store), got to the store, it wasn't on display so asked for some help... oh dear, first member of staff said 'I only sell Samsung, speak to him', that was the store manager, waited a while he finally acknowledged me, said they would never display a TV by the brand I required. He called another member of staff to help, (help?), it was too much effort so I said that I would leave it. As I walked away both members of staff laughed and sniggered at me. I am disabled and did take great offence. Never again.”

Helpful Report

Posted 7 years ago

“Everything went wrong. Ordering - poor. Website - poor. Customer service - unreacheable and not helpful. Delivery - now over 2 weeks of delays. Unable to schedule a decent slot. 4 hour delivery windows routinely missed or cancelled last minute with 2 days reschedules without any notice and/or information. TERRIBLE and unfit for modern time. If you hold any stock - sell, cause this has to go bankrupt.”

Helpful Report

Posted 7 years ago

“I purchased a digital recorder in March 2017, but for several reasons it was not set up until near the end of the 12 month guarantee. It was then discovered that the sealed box was incomplete and there was no remote control. On returning it to the shop they bluntly told me that I could not prove that it was missing, and in any case it should have been returned much sooner. I shall not make the mistake of dealing with them again and I advise everyone else to avoid them also. I had a problem over 20 years ago when I purchased a new item which was a repackaged faulty one. An enquiry subsequently found that this had happened so often that the company was fined several million pounds for fraudulent practice. It seems that their business ethic has not improved.”

Helpful Report

Posted 7 years ago

“Poor service. Recently I bought a new oven from this shop and paid extra for installation and for removing the old oven. On delivery, they just laid the new oven in its packing on the floor, made some absured excuses about wire being thick and walked away leaving me to find an electrician and appliance deposal service. This was very costly and time consuming for me. I am very disappointed. I will not recommend Currys service to anyone. MM”

Helpful Report

Posted 7 years ago

“I contacted CURRYS today to buy an item...I was on the phone for a total of 65min. I phoned 5 times , my problem was not resolved so, on call number 4 and 5 I requested to speak to a manager and was fobbed off. Both agents would not put me through despite that I never got a clear response if it was company policy to block callers from speaking to management. The feedback facility was so amazing When I said hello the, automated voice said "We are sorry we could not get hold of you....for your feedback, .. you don't have to do anything...GOODBYE" I cant see this review being published... but will pass this on to everyone at tonight's dinner party and ALL my contacts on social media...also, I shall be taking my business elsewhere.”

Helpful Report

Posted 7 years ago

“Its a pity there is no option for NO STARS but here is my story...... I have had nothing but problems with Currys and I certainly will NEVER use them again. I have had my Sony TV for 18 months and it been faulty for over 12 of them, I have a 5 year warranty, the TV has been "repaired" twice and the faults are still there. Currys have said that they have exhausted all their avenues of repair and have offered to buy the TV back from for £484, Is this fair for a TV which cost £850 when I bought it?....I think not. I cannot stress enough, If you are in the uk DO NOT buy any Sony products, if you have to and you think this "wont happen to you".....DO NOT BUY IT FROM Currys. Furthermore, Currys have constantly insisted that I direct my complaint through Sony even after I insisted to them that I have no contract with Sony my contract is with Currys. I have had all my actions verified correct by the "consumer rights" people before contacting Currys and they constantly flout my legal status. They will not win with me, I am going to dedicate all my spare time to exposing them for what they are.”

Helpful Report

Posted 7 years ago

“Four weeks after ordering a fridge freezer still no item. No communication from them. Very poor customer service. Would not order from them again.”

Helpful Report

Posted 7 years ago

“UDATED REVIEW 22th March: Fourth attempt at delivering/installing tomorrow cancelled by TeamKnowHow. On to the 5th attempt now!!! No communication when cancelling this time (again). Monday 12th March: So, I was due to have a new integrated fridge delivered and fitted today so worked from home. We set this day when ordering a week ago and received a confirmation text on Saturday saying they would arrive today between 8:45 & 12:45 to do the job. Great! So, it is now 7pm and no one has come... We haven't received any message, emails or phone calls and the rather hopeless website just seems to show our status as "Order in Progress". Very disappointing. I'm kicking myself for not reading the many bad reviews here. If I had I wouldn't have touched Team Knowhow/Currys with a barge pole. Very unreliable. UPDATE 10am Tuesday 13th March: It is now Tuesday morning at 10am (The day after delivery was supposed to take place). No one has got in touch so I have contacted TeamKnowHow directly. On hold for 10 minutes and eventually the chap who took my call had the same information as myself (i.e. Zero) so he called the depot (another 10 minutes on hold). The depot eventually reported back to him that my order didn't even make it on to the lorry on Monday and wasn't even scheduled to go out. I have been told now the delivery and installation will happen this Friday because all the other days are full. Somehow I don't think this will be the end of this. UPDATE 11am Friday: So, today we were supposed to be having the fridge delivered. I suspected above this wouldn't happen and sure enough I was correct. I received a text from Team Knowhow on Wednesday saying that they would deliver on Friday between 7:40 & 11:40 and this morning (the day of delivery) they have left a message to say the item is not in stock and they will be delivering on Sunday (when I am not around). I've had to call them (another 10 minutes wait) to move the delivery to Monday. Let's see what happens on Monday (the 3rd attempt). So, to sumarise so far: Delivery slot number 1 (Monday): Did not show. No message at any point in the day. I had to call the follow. Delivery slot number 2 (Friday) Message received the morning of delivey saying they don't have the item to deliver. ** IF YOU HAVE TO TAKE TIME OFF WORK/MAKE ARRANGEMENTS TO BE AROUND WHEN THEY DELIVER DO NOT USE THIS COMPANY. THEY DO NOT GIVE A ****. Update: Monday 19th Received a message yesterday telling me they can't deliver today because of the bad weather. I obviously have no quarms about this because the weather has been poor over the weekend however on my drive back from the school run this morning I passed a "TeamKnowHow" van in my neighbourhood! My sympathy has done down a notch and suspect the weather is being used as an excuse for another reason they'd rather not pass on. I have called the service team now and they have booked me in for the 4th attempted delivery/install this Friday. They could not do any sooner. Watch this space! Update Thursday 22nd March 4th attempted delivery due tomorrow and was slightly worried by the lack of communication regarding a time slot so gave TeamKnowHow a call to check. Low and behold someone at TeamKnowhow in the week cancelled my delivery slot without telling me and created a new slot without setting a delivery date so basically, no one is coming tomorrow, I don't have a delivery date and the earliest them can do now is Monday. This in now the 5th delivery attempt. If it's not delivered on Monday the order is cancelled”

Helpful Report

Posted 7 years ago

“I buy new computer and insurance, but with computer electricity sistem something wrong, and their repair it 7 times. Now warranty is finished, and computer do not working again. Very poor”

Helpful Report

Posted 7 years ago

“Most of the staff were very helpful but exceptionally rude customer service lady (Emma) in Guildford store - clearly thought she was more important that everyone else, kept interrupting, rolling her eyes. So unhelpful that we cancelled our order.”

Helpful Report

Posted 7 years ago

“i have bin Mesta bout i am sick of currys do not buy for them they sent 2 fridges 1 was broken 1 the salad bin to big the bin cover falls off no help form currys”

Helpful Report

Posted 7 years ago

“I ordered a washing machine on Saturday, and it was suppose to be delivered today (Monday). But apparently due to "snow and ice" (I can't see any) that we have I now have to wait until Thursday! If I ordered the same washing machine, it would be Wednesday delivery. I've contacted Currys 2 times over this and the attitude that I seem to be getting is they just don't give a toss. Do they like to p*** there customers off?”

Helpful Report

Posted 7 years ago

“Bought a JVC tv from Currys and in less than a month I woke up to a loud bang, the TV was on the floor. It had ripped itself from the plastic stand which was supplied with the TV. I had originally paid to have the item delivered on a weekend as I cannot afford to take time off work but now they are saying that I should pay to have it taken to their store as it is a 32 inch TV and I can't carry it, or take time off to wait around on a weekday for them to collect it. They claim they only deliver on weekends they cannot collect on weekends... have you heard anything so ridiculous. They won't reimburse or replace until they get the item back... Why am I meant to extend myself in this way when it was not my fault. I bought this product in good faith, but what they sold me was shoddy and not fit for purpose and the onus should be on them to put things right!”

Helpful Report

Posted 7 years ago

“I ordered a new oven and when they arrived they said they couldn't install it because I did have a "red cutoff switch" to cutoff the power. They said it was a legal requirement. I called an engineer to get a "red cutoff switch" installed and within 1 minute he had found the existing one. What a waste of my time and money.”

Helpful Report

Posted 7 years ago

Currys is rated 2.0 based on 3,479 reviews