Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,479 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 11th August 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bought a tv for£ 2700 on the sunday with wall bracket etc too be fitted by currys and with sky package .on the Monday I got an email that stated if I didn't get in touch with sky they would terminate the contract they were very vague as too why . they told me too get back in touch with currys who said they would have too change too another provider as sky could only guarantee 1.7 mb they then suggested talk talk which I accepted.the tv arrived on the Tuesday with 2 guys .I suggested they came through the back of the house as this would be easier with no staircase too negotiate .they said it was only light so they struggled it up the stairs into my lounge and left tv propped up against wall .this is a brand new house with brand new carpets..after I let them out the house .I walked back up stairs and noticed black marks left up walls.i tried too use sponge and warm water too remove marks but didn't work very well .then the guy too fit tv too wall came he started removing packaging too take tv out and called me into lounge too show me that the box had oil on it and had marked carpet ..he then fitted tv and called me back in too show me crack in trim of tv.i got in touch with currys who said they would sort it out.they then said that an engineer would come and fita new tv last Wednesday but at 7.30 in morning told me he wouldn't be coming ,at 10 oclock same day a guy calls me too say he is outside my house with new tv but isn't fitting it.i said too him are you sure this is correct he says yes ..so I get in my car too go home too meet him and halfway there he calls me too say he has been told too take it back.someone then calls me too say they will bring new tv on sunday between 1 and 4 and they will take damaged one away and replace with new.two guys turn up on sunday ..and then tell me they cant fit it because its on wall even though they (currys fittedit too wall)..today they tell me they will fit Thursday morning .I wont hold my breath.as for oil stain on carpet of which oil stained box is in my kitchenfor evidence I had a guy who called me today and basically was trying too infer either I or the original fitter had somehow got the oil into my place ..know how really should mean no nothing ..they are a catastrophic disaster too be avoided at all costs.it was easier too actually buy the house than deal with currys too fit a tv and broadband...every night looking at oil stain on brand new carpet with no resolve whatsoever”

Helpful Report

Posted 7 years ago

“My laptop went in for repair for power supply problem week later had same problem they returned it saying there's liquid and misused....and sent it back without the battery and all the screws missing and parts sticking out ...asked where's battery they said can't give battery and screws as they can be dangerous ...I'm left with a an unrepaired laptop without battery ...I paid over £300 for it and also paying cover plan each month...the Currys staff won't listen .”

Helpful Report

Posted 7 years ago

“Everything went wrong with this order. 3 times they delivered the wrong cooker, 4 times they collected without the qualified person who can uninstall my cooker,, finally asked for a refund and I have waited 2 weeks,, completely unhappy with the whole order from start to finish”

Helpful Report

Posted 7 years ago

“Went to buy a dvd recorder was wiling to spend £450 on the one I wanted no stock and this is not the first time every time I go to Currys in stoke it's allways the same internet from now on I give up on currys”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“Delivery card found in driveway on a Monday for an 18th birthday present - expensive one at that! Received order on a Thursday to new address, part order, still waiting. Would honestly advise people if they HAVE to deal with Currys to order instore online delivery service is appalling”

Helpful Report

Posted 7 years ago

“Currys do not care about the customer and I had called in and heard people swearing and shouting racist jokes across. I think this would go down as knowhow or whatever you call it. Really unpleasant l.”

Helpful Report

Posted 7 years ago

“After sales service absolutely appalling would never use again excuse after excuse👎👎👎👎😡😡😡😡😡😡”

Helpful Report

Posted 7 years ago

“Why won't you install tumble dryers, you will with washing machines... they still need levelling and plumbing attached and in our case connection to the internet...... You're out of date and irrelevant.”

Helpful Report

Posted 7 years ago

“Laptop repair service kept my machine for a week, did the wrong work, then said they could not repair as they could not get spares. Expert repairer said work done was very poor and inept, did not need parts and repairs done in a couple of hours. Would urge no one use this service.”

Helpful Report

Posted 7 years ago

“Ordered a 4k Sony blu ray player, they couldn't deliver the item or give me an estimate on when they could get it to me and refused to give me a refund or allow me to change to another item in store onthe day. They said I could have a a gift voucher to come through the post. I order the item in store and Not online. Very little help from the gloucester store or with customer services. Will never buy from them again. Buyer beware!!!”

Helpful Report

Posted 7 years ago

“mis-advertising and not responding to complaints either face to face....online...and by recorded delivery.....ASA now involved”

Helpful Report

Posted 7 years ago

“we purchased a dishwasher from the shop floor and unless we paid extra delivery was intended to be in a few weeks.On the day we travelled to the property (50 miles) as we had not moved in. We had a slot between 3 & 7 p.m. and waited until we received a call at nearly 7p.m. to say they could not make the delivery as they had run over time.I told them that i would not be available for the rest of the week but they still tried to deliver on the next day to no avail.I then had to arrange another date and was surprised that when Know How turned up they asked which appliance they had come to service!!! I asked Currys for a refund and was told I had to go back to the shop to get this- another trip! They agreed that they would give me more discount as the price had gone down and they would deliver at a time to suit.After a fortnight I tried to contact them only to be told they had damaged the machine badly and I could not have it.This a complete lack of customer service thank goodness for AO. com who restored my faith and showed how a business should be run.Currys wasted a lot of y time and money without so much as an apology.”

Helpful Report

Posted 7 years ago

“i ordered a display dishwasher from their store and arranged a delivery date which was several weeks ahead.On the delivery day I got a 4 hour slot (3-7p.m.) We had not moved into our home so had to travel and waited until nearly 7p.m. when we received a call to say they could not make it that day.I said I would not be able to be at the house that week”

Helpful Report

Posted 7 years ago

“Ordering through their website is very good and very easy, but there is no point in paying £20 for a delivery slot that is NEVER met. We order items through Currys for rental properties spending about £400+ per month on appliances, I have NEVER had trouble like this before with deliveries, they just either dont show up at all or show up whenever they like. A washing machine was supposed to be delivered on the 3rd of Feb its now the 19th and they have cancelled the order without dscussing with us at all.”

Helpful Report

Posted 7 years ago

“Absolutely horrific time. Ordered a lap top it was set for 3 to 5 days instead of for next day delivery. Phoned up and was instantly upgraded and promised for the next day. Waited in all day yesterday, did not arrived. Phoned up and then rebooked paying £5 to arrive today Saturday. I am now being told will not arrive till Monday. Have lost a lot's of time and money waiting for computer to arrive. Not to mentioned cancelling my plans to wait in for computer. I have paid someone to to set up my computer this weekend so I can start a job Monday using it, this is now not possible. I will not be able to use this lap top (for editing on Monday) So will have to hire one. I will be going to the small claims court in an attempt to get my money back.”

Helpful Report

Posted 7 years ago

“BE AWARE. I posted a negative review on currys pc worlds facebook page and they deleted it and blocked me from posting or commenting on them. leased a computer for two years and after 13 months has stopped working and they refuse to repair it and expect me to keep paying the monthly payments. They led us to believe it was all covered and said nothing about needing extra cover after a year. Not recommended to buy from them.”

Helpful Report

Posted 7 years ago

“Ordered a washing machine and paid for fitting. The fitters did not leave me a manual for how to operate it. The fitters also did not show me where the info was to register the machine for its warranty. The pictures on websites say it is on the outer front top of the machine. But it is not there and I spent an expensive 'phone call and a lot of wasted time getting the information- I was using the washing machine and the label is inside the door!!!”

Helpful Report

Posted 7 years ago

“Promised 1 day delivery of a washing machine. Promised to deliver it 6 days laters. Failed delivery when I had to take a day off of work. After 30 minutes on hold, they could only arrange a further 5 day wait. When asked to deliver after 5 o’clock I got told no. Absolutely disgusted with how they treat customers. Will not be using them again for even the simplest of appliances.”

Helpful Report

Posted 7 years ago

Currys is rated 2.0 based on 3,479 reviews