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Currys Reviews

2.0 Rating 3,512 Reviews
24 %
of reviewers recommend Currys
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2.0
Based on 3,512 reviews
Shipping & Delivery
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Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Neil Thomas
Unverified Reviewer
“The first cooker that I ordered had a fault with it. Because the replacement cost more than the first cooker I was only able to get the cooker delivered as the The first cooker that I ordered had a fault with it. Because the replacement cost more than the first cooker I was only able to get the cooker delivered at the same time as they took the faulty one away. On the day it was supposed to be delivered I waited till 3 o’clock before phoning asking where my Cooker was they told me there had been a fault with the order and that the audit had not been placed .they had 5 days to tell me there was a fault with the order . It took 3 weeks until I get my delivery and the cooker fitted at the same time. I was promised a 10% discount from the customer services which I did not receive I am not impressed with customer services at curries at all”
Helpful Report
Posted 7 years ago
David Livingstone
Unverified Reviewer
“Totally hopeless. Couldn't order from their website - -which has continued since Christmas. And I'm not alone, my local paper recently featured others with the same problems. N.W. Scotland, only 90 iles from Glasgow, major ferry port, regular trains and buse connections to Glasgow. And serviced faily by all coutier companies. Called Currys to get advice, and was assured it would be looked into and they'd return my call. They didn't. Chased them, no progress. Decided to try click and collecting for the next day. Couldn't - due to their postcode issue. Eventually changed my postcode to a friend in Glasgow for pick up next day. Recieved confirmation next afternoon, item was in stock. Went to pick it up .... to be greeted with 'sorry the item, was given to another customer's - and they only had it for 3 hours!!! ..... Totally, totally useless. Never, ever again. You are warned.”
Helpful Report
Posted 7 years ago
James Mawdsley
Unverified Reviewer
“Bought a 400 pound laptop yesterday registed my details and email ,a very short and easy PASSWORD on it, now it will not let me logg on. They want 60 pound to fix . Total Rip off”
Helpful Report
Posted 7 years ago
Marcus Gilvear
Unverified Reviewer
“Think twice! I went to Currys in Cheltenham on 2nd April and bought a Hotpoint cooker hood; it was to be delivered the following Saturday. When it arrived, I noticed the box had previously been opened and resealed; it was suspicious. I got through to Currys who then passed me over to Hotpoint. The representative asked me for the serial number; it was old stock and she said that it was unacceptable for Currys to be shifting old stock such as this (the first 8 digits of the S/N are the date of manufacture in reverse and, in this case it was October 2016!). I spoke to Customer Services at Currys and they apologised and offered to install the hood for free; this was only after demanding a refund. They assured me that a replacement would be delivered and installed today, 14th April. I phoned Currys this morning to double check that the install was definitely on. They said yes and I felt reassured after having to spend another Saturday waiting. The hood arrived, but the delivery man told me that his company, ‘Team Knowhow,’ do not install cooker hoods. I got back in touch with Currys’ Customer Services and they offered me £40 compensation, which is considerably less than the original offer to have it installed. I demanded a refund. This time I was told that I could go to Currys in Cheltenham for an immediate refund and that they would subsequently arrange to have the hood picked up; this I did, however, I was then told by the manager that I would have to return the hood before he could sanction a refund. I then had to go and bring the huge cooker hood box to the store and I finally got my money back after 2 wasted weeks. My advice to anyone considering buying appliances such as this is, they should think twice and get it from somewhere both more efficient and organised e.g. J Lewis.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“passed from pillar to post, unacceptable waiting times and fobbed off by staff stating there,s only a short wait , 20 minutes plus still no answer. Complaints line totally appalling , phone number completely wrong on all web sites”
Helpful Report
Posted 7 years ago
Jo
Unverified Reviewer
“If I i could put zero I would. We bought a new tv from them two weeks ago. This tv cost £2500 which included installation and demo, we thought we would treat ourselves for once after having a bad few years. Well we had a slot which was booked in as part of the delivery service of 9-1. Not once did anyone contact us to say they were running late, they didn’t turn up till 4pm which ruined our plans for the rest of the day with the children. The delivery guys were here for 3 hours trying to install the tv and left without it working properly as they couldn’t figure it out. After many calls to customer services and team know nothing, no one seemed to be able to help. They decided they would send someone else out, so again we had to sit in and wait around For more people to arrive. So another two people turn up on a different day and shock horror they didn’t have a clue so again left us with a barely working tv. So again I spend my time phoning around trying to sort it out. Eventually they said it should of been a sony expert so they went through another company to send this so called Sony expert to us. This time I had to take unpaid time off work while I sat for this expert to arrive. And again the Sony expert didn’t have a clue how to set up the tv properly and again he left without anything being done. At this point I had had enough and called to tell them to take the tv back as had enough of being messed around. So again I had to take time off work unpaid and sit around waiting for the company to come and take the tv back. After emailing the ceo several times about the disgraceful service to which I never got a response. I managed to deal with a team know how manager. We were offered £75 compensation. I mean what.. I’ve took time off work on two occasions unpaid because your company have no idea how to install a tv and I’ve had to sit in three different days trying to get it sorted for no one to have a clue And We have been left without a tv for two weeeks with children. Not Including the million calls I’ve made and hours on the phone. Absolute insult and disgraceful service and the bosses of curry’s should hang their heads in shame. I will never deal with this shoddy company again and will advise all friends, families and colleagues of the services you produce. Which is none.”
Helpful Report
Posted 8 years ago
Grahame From Solihull
Unverified Reviewer
“HOTPOINT WASHING MACHINE – WMFUG 863 G ORDER REF. NO. 7429259868 / COMPLAINT REF: CC3682399 On Sunday 22/04/2018 at approx. 9.30 a.m. two installers arrived at number 22 to deliver our washing machine. We live at number 32, and our neighbours at 22 were not impressed as they were in bed. I asked why we had not received a phone call 30 minutes before delivery as promised, and the driver said that all your systems were down due to a virus, so they had been unable to phone us. When I later spoke to Lee at customer services, he said this was untrue. From the minute they arrived, it was quite obvious that they wanted to get away as quickly as possible. There was little or no conversation between us and he completely ignored my wife, who was about to offer them a drink. The main fitter (a misnomer if ever there was one) came in and started to remove the old machine. When taking the old appliance out, water spilled from the hose – which is only to be expected – but there was no attempt to clean this up and the floor was still wet when he pushed the new appliance into its space. I had removed the door from the cupboard next to where the machine was to go and had taken everything out to give easy access. The installer unscrewed the waste pipe from the U-bend and then, rather than removing the jubilee clip, he simply forced the hose off the connector. I asked him to be careful not to lose the rubber valve that was inside the coupling, but he didn’t seem to know what this was, and just took it out and put it on the cupboard floor. He then tried to force the three pin plug out through the circular hole in the cupboard floor, while the water inlet was still in position, coming up through the hole, making it difficult. I did advise him that the waste and fill hoses should be removed before trying to pull the plug through the hole, but he ignored me. At this stage the other, younger and more polite installer, wheeled the new unwrapped machine down the side of the house, ready for installation. They then attempted to unscrew the cold fill hose from the old machine but were unable to do this by hand and, as they had no tools with them, I lent them an adjustable spanner. The old machine was then removed and the new one brought into the utility room. Attempting to bring the new three pin plug up through the hole in the bottom of the cupboard, the installer said this plug was bigger than the one on the old machine and wouldn’t fit. I reminded him that I had already told him he would have to remove the inlet hose before trying to bring the plug through, so he unscrewed the connector, having first turned the cold water back on, (I had previously told him I had turned it off) and in so doing soaked the inside of the cupboard. I noticed that he had forcibly removed part of the cupboard plinth that returned at the side of the washing machine, to make it easier for him to reconnect the plug and hoses. Having disconnected the inlet hose and taken it out of the hole - lo and behold - the three pin plug easily passed through the hole, and he then reconnected the inlet hose. At this point I had to take a telephone call, and when I returned the new machine was in place, and had been set to run a cycle, and I was advised that, once this had finished, the machine was ready to be used. I was asked to sign their sheet and they left. It was approximately 10.15 a.m. In view of the main installer’s manner, I decided to check that the installation had been done correctly. It was a good job I did. If we had used the machine, we would have flooded the house. The rubber valve in the waste outlet, that I mentioned previously, had not been replaced. Not only this, but the screw connector was loose and the jubilee clip had not been replaced. I then decided it was time to ring your customer services and spoke to Lee, who asked me to check that they had in fact removed the transit bolts from back of the appliance. I said I would have to pull the machine out, so could he phone me back in a few minutes. Once the machine was out, I could confirm that the transit bolts had been removed but the plastic plugs had not been installed. These were later found in the unopened pack that included the instructions, registration card etc. I also discovered that the part of the cupboard plinth they had removed had not been put back but had been thrown under the cupboard, together with the rubber valve. As far as I am aware no attempt was made to check if the appliance was level. I advised Lee of our experience and he immediately offered to refund the installation charge. A little while after the installers had left, a neighbour knocked on our door to say that some of the wrapping from our newly delivered machine was scattered all down the road. Once this had been collected we realised that this included the fitter’s copy of the installation instructions – he’d obviously never read them!. This whole episode is disgraceful and a £25.00 installation fee refund, does not cover it.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“If I could rate zero stars I would. Currys sold me a laptop which was faulty on purchase. It was for business use and cost a lot of money. However they said that I had made it faulty and refused to fix it. Saying I had to pay for an external person to assess it. The problem was a part inside the machine!! I had definitely not damaged it. It was used for a business not by a young child. Disgusted with them be very careful if purchasing a laptop, they are ok when selling but if it is faulty they will do everything they can not to repair it - team know how ? Think Team Know nothing is a better fit. I am left with an expensive laptop fit for the bin which is still under warranty! Beware think twice about buying from them!”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Visited store and salesperson unhelpful and advised us to buy online so went onto their website. Found a product (fridge freezer) but didnt want to accept a Lloyds visa debit card as linked to an address outside of UK which was confirmed as the reason by customer service when telephoned. Customer service were pleasant but useless as we thought we had reserved our product (given reservation number) and would just have to pop back into store to pay for our purchase. Alas no! Couldnt find our reservation number so had to start again. Poor service, outdated website and frankly negative shopping experience☹️”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Bad advice .was told I could bring product back for a refund if it was incompatible .When I got back to the shop was told couldn't have refund unless product was unopened”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Washing machine delivery - horrible experience”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Hi I would like to complaint about one of your stores, Unit A Westgate Retail Park, Bath Road Slough, SL1 5PS. I am bringing this into your attention only because this wasn’t the first time. I have had multiple visits to this store of yours and always been disappointed with the customer services that had been provided on every visit. No one is ever interested in servicing right or may be you are not paying them enough to take care of your customers or they just don’t want to. I had to buy a laptop and asked one of the employees to assist. But he said he can’t assist me as he is off for LUNCH now and I was asked to look for somebody else. I went out to look for another one and I was told that if I can look online and see if it is in the store than he can get it for me. WOW.. I can do that at home as well. Anyways that particular laptop was in stock as I checked on my phone but I was told it’s not in the stock. And when I showed them the website saying it’s in stock.. I was told you can order it on online then. I asked him to check the stock at least and he said he is sure it’s not in the stock. I asked him to order it to the store and I was told if will take more than 10 days so you can order it yourself. Wonderful. I had to rush to West Drayton branch as I had to buy the laptop urgently. I had an old laptop as well to exchange Which was been refused by your Slough team, where as West Drayton branch helped us to exchange it and sort as out with everything. I didn’t learn from my experience that time. And went again to buy a TV this time. Samsung 75” smart tv. I asked one of the employees to help me but he said he doesn’t work in TV section, so find someone else. Ok. I looked for somebody else who knows about TVs, but no body works in your TV section. Great. Waited for almost 25 mins for somebody to come over and help. Either you have not trained your employees well or you need to train them again. Disgusting customer services. Couldn’t buy the TV that day as usual. Very disappointed and disgusted. That was the last visit ever to your Slough Branch. Regards Amandeep Kaur”
Helpful Report
Posted 8 years ago
Jay
Unverified Reviewer
“Apparently I was 10 days over my interest free period and they charged me 6 months worth of interest. They were rigid and said I could not pay just the 10 days interest, it had to be the full 6 months. No gesture of good will and no flexibility. I will not use their service again. I am sure the response to this review will be the usual public 'we are very sorry, contact us to see what we can do' and then no further action. I am very disappointed in Curry's.”
Helpful Report
Posted 8 years ago
Dissatisfied Customer
Unverified Reviewer
“I am thoroughly appalled by the poor level of professionalism and utter lack of respect displayed by the delivery team delivering my New Washing Machine from Curries. Putting aside his abruptness and his reluctance to help, he was unable to perform the task at hand and failed to help or provide any information regarding procedure or where to go next to resolve the issue. He left having not completed the job and was totally reluctant and unhelpful in his approach. Thorough disgusted by the level of service and care and I will definitely be reconsidering before making any future purchases from Currys. Overall I received a Poor Service, Poor Customer Relations and The Job I've Paid for is incomplete.”
Helpful Report
Posted 8 years ago
Anne E
Unverified Reviewer
“The delivery date was cancelled twice after waiting in all day When we finally received the item it was not unpacked by the delivery men and when we unpacked it there was a huge dent in the front of the washing machine. Hence another two weeks wait numerous phone calls with a very long cue and a big amount on my phone bill It was an awful customer service experience”
Helpful Report
Posted 8 years ago
Katie
Unverified Reviewer
“I have never had such poor service and will never shop from them again.Team know how are the most unhelpful and know nothing .I ordered a cooker which came on time but when came to install it the delivery man said he could not install because the earthing loop reading was to high so the cooker went back. so I called the call centre to get a new date for my cooker to be delivered after been on hold for 15minutes they said that it would be delivered on the following Thursday. The day before called them back to check that the delivery was ok for the next day only to be told that I was not down for a delivery and the next slot was not until the next Tuesday. The cooker turned up only to be told that it was a exdisplay model and it had a large dint in the side.So not happy at all . 2 more 20 minutes phone call,s to team know nothing still no cooker and waiting for a refund .”
Helpful Report
Posted 8 years ago
Colin
Unverified Reviewer
“I made a complaint on the 9 th January I received a txt that someone would contact me in 5 days .That was 13 weeks ago is your company so slow or do they just I ignore the complaints”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Short version - Do not use customer service are a shambles. Team Know how should be called Team Know Nothing. Medium version - Won't do a long version as don't have the time. Here are the basic facts. Currys deliver a damaged fridge. Call team know how and am put on hold for around 20 minutes. Get through to Danielle who asks what the problem is and I explain. She says she will need to speak to the delivery department and asks me to hold. I stop her at this point as she has not took my name, order number, delivery reference, address postcode so there would be no way to identify what order I was talking about. At this point she takes the delivery reference and then puts me back into the first queue that I was in to wait again. I get through to Sara who takes some of the relevant details and then tells me that I need to deal with Samsung to get an exchange reference number or they can't do anything. The fact the they have sold and delivered a damaged item means I am not overly happy about this. I say that as I purchased the product from them I should not have to be dealing with the manufacturer. She is having none of this and them I am transferred to deal with Samsung. Samsung have so far been more helpful on the phone but issue is not yet resolved. Do not use Currys/PC World as they are incompetent unhelpful and unwilling to take responsibility in any way even though I am pretty sure that legally they should do.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Perhaps one of the worst shopping experience ever. Was told by knowhow that the TV that I wanted was on display because I needed the dimensions of the distance between the feet because it wasn't stated anywhere. Reserved the TV in case they sold out before I arrived (you can't speak directly to the store), got to the store, it wasn't on display so asked for some help... oh dear, first member of staff said 'I only sell Samsung, speak to him', that was the store manager, waited a while he finally acknowledged me, said they would never display a TV by the brand I required. He called another member of staff to help, (help?), it was too much effort so I said that I would leave it. As I walked away both members of staff laughed and sniggered at me. I am disabled and did take great offence. Never again.”
Helpful Report
Posted 8 years ago
Matt Z
Unverified Reviewer
“Everything went wrong. Ordering - poor. Website - poor. Customer service - unreacheable and not helpful. Delivery - now over 2 weeks of delays. Unable to schedule a decent slot. 4 hour delivery windows routinely missed or cancelled last minute with 2 days reschedules without any notice and/or information. TERRIBLE and unfit for modern time. If you hold any stock - sell, cause this has to go bankrupt.”
Helpful Report
Posted 8 years ago
Currys is rated 2.0 based on 3,512 reviews
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