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Currys Reviews

2.0 Rating 3,512 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,512 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Belinda Brown
Unverified Reviewer
“I went to 2884 Bexhill to purchase several items and have been appalled! • brought several items last Saturday. Stayed before I purchased that I needed a Saturday delivery slot. Carl assured me that this was not a problem on several occasions as they delivered in my area on a Saturday. So we purchased the items, however could not arrange a delivery day as one item was out of stock. • text to say items being delivered Tuesday. Called them to explain it had to be a Saturday, to be told they can not deliver to me on a Saturday. So I would need to cancel my order. After my husband comlaoned they agreed to deliver on Friday. My husband had to take today off work and drive several hundred miles to the house to receive the items as we are not there during the week. • several text during the week and a phone call yesterday confirming delivery. Text this morning to confirm delivery.... However as my husband was half way there they phone to say no delivery today as items out of stock!!!!! • offered alternative item at lesser quality for same price..... Declined • await delivery now hopefully next Sinday after being told they don't deliver to my area on weekends!!' This is a short version of the issue, and I expect to be compensated for the utter waste of my day and having to use two car to travel this distance. My receipt no is 012874 Please do not ask me to email a customer service department. You can resolve my issue here in public for totally wasting my day and show everyone how diabolical your customer service is”
Helpful Report
Posted 9 years ago
Belinda Brown
Unverified Reviewer
“Totally appalling service, not able to keep to agreement. Departments do not know what they are doing an utter disgrace”
Helpful Report
Posted 9 years ago
Wayne
Unverified Reviewer
“I spend nearly £2500 on a Sumsung 65Js8500 TV and a few weeks in it started turning off randomly all by itself. I spend the next week weeks turning off all of the ECO options, etc. but still it would go off. Spoke to Currys who said that because I had had it more than 30days it was not their problem and that I should speak to Samsung. Samsung have been even less helpful and never phone back when they say they are going too. This is getting very frustrating....Currys or Samsung NEVER again.”
Helpful Report
Posted 9 years ago
Russell Poore
Unverified Reviewer
“Apparently "We’ll unpack your product and dispose of the packaging for you." actually means we'll drop off the goods and then sneak off whilst you aren't looking leaving your appliance abandoned in the middle of the kitchen floor. Also, "Your email is important to us and we aim to get back to you as soon possible." can be roughly interpreted as we filled this email in the bin and shan't bother getting back to you!!! If you buy from Currys, you may get the cheapest price, but don't expect any backup.”
Helpful Report
Posted 9 years ago
Paula Reddy
Unverified Reviewer
“Bought a cooker back in Feb. Faulty from the start. Had one visit from a repair guy last month who told us they should be able to get a part mid May. We have asked to return it a number of times. They want to fix it but after 3 months, they still haven't been able to do this. Changing a part won't fix the problem as it is due to a design flaw. You can't even get through the customer services to talk to anyone. Its infuriating and its disgraceful that they are getting away with this. Would not ever buy from Curry's again.”
Helpful Report
Posted 9 years ago
Alistair Bell
Unverified Reviewer
“bought a new Samsung tv for 1200 hundred pounds .2 months later wont turn on spend hours on to customer service.they say not there problem get in touch with Samsung.try to talk to advisor but not interested. Samsung are coming to repair tv even though currys have given me 1 year guarantee they are a waste of space do not buy from them I never will.”
Helpful Report
Posted 9 years ago
Mrs Seriously Annoyed
Unverified Reviewer
“Never ever will I buy anything from currys ordered an intergrated washing machine online could have delivery but no fitting n removal which I paid£105 for 1 week when they came the machine had a huge dent so my husband didn't accept it my old machine was left sitting on the drive promised a replacement 2 days later they didn't turn up no phone call we chased them to be told WE got the day wrong it would be the following day and now guess what bank holiday Monday the fitter is sick another week till they can come n yes I WILL press for compensation sorry this review is so long”
Helpful Report
Posted 9 years ago
Alex Stanton
Unverified Reviewer
“Don't use this company, stay at home and pull your own teeth out with pliers you'll get more satisfaction. I'm angry that I've had to give one star they don't deserve it, their pay and collect service is a disgrace their courier service from their hub is a shambles, go anywhere else, don't buy from here.”
Helpful Report
Posted 9 years ago
Wayne Twitchett
Unverified Reviewer
“I bought a Zanussi Cooker hood on the 10.03.16 and had it delivered after i opened the box everything look ok but couldnt see for sure as the unit was a stainless one with white protective film on it to save it from getting scratched or dented when fitting.On the 29.04/16 i had the unit fitted and when i have unwrapped the film off the unit they was a dent covered over.I have phoned Currys and Zanussi only to be told i had only 48 hours to check the unit.I tried to explain you dont take the film off until the unit is fitted but got no joy or any understanding from both companies. Customer services on both companies shocking and will never buy from currys again.”
Helpful Report
Posted 9 years ago
Roy Naylor
Unverified Reviewer
“I shall never use this company again. I bought a tumble dryer which went faulty after 3 weeks. By the time I got through to customer services they said it was 4 days over the 28 day period where it could be replaced, and would have to be repaired. I was given a date for repair which was 9 days after I called them. The repairman arrived late took one look and told me the cabinet was warped and he would have to order a strut to brace the cabinet. He could not get back to repair the machine for another two weeks. By the time he returns I will not have had use of the dryer for 22 days atrocious service”
Helpful Report
Posted 9 years ago
Justa
Unverified Reviewer
“The worst company i have ever dealt with.It doesn't look like they ever heard of customer service.If u have some respect for yourself and the time you spent earning your money choose somewhere else to shop! I bought a fridge and a washing machine online they delivered on the next day.The people from knowhow dragged the washing machine upstairs and without even measuring decided that the fridge will not fit in the elevator so they will not bring it up(even thought me and my bf measured everything like 5 times just to be sure that it would fit in the elevator).Well apparently knowhow guys have super powers and they can decide things like that just by having a look.....Anyways on top of that i told them to give me a minute while i call their customer service team, because i am not sure if i want the washing machine if i can not get the fridge...So while i was making the call they left without giving me any receipts or unpacking/installing the stuff....Ridiculous service....Spent 3 hours on the phone arguing with their customer service manager about this...And at the end of the conversation what i had to say was that I am not sure why do u work there?! it doesn't seem that you like customers anyway....”
Helpful Report
Posted 10 years ago
Mr Skinner
Unverified Reviewer
“Terrible service dropped my mums tv out of the lorry didn't tell her she only knew because a neighbour saw them and rang her they denied it until told they had been seen . My mum rang the local store to talk to a woman who wasn't really bothered about it so i rang customer services for her only to end up talking to an obnoxious little argumentative man ...disgusting service not bothered not going to exchange it even though its been dropped ..i know i wouldn't want a dropped television ..so i think its a terrible way to deal with customers and dishonest delivery drivers ..my advice would be use another online shop instead ..currys terrible company bad customer service they only got one star because there was no option for no stars”
Helpful Report
Posted 10 years ago
Monika Rose
Unverified Reviewer
“I bought a Hotpoint washing machine from Currys, it failed within 3 weeks so I had to wait in for a repair engineer. When it failed the same way a few weeks later (still within 3 months) I asked for refund or replacement and was told an engineer would need to come out and check the fault. More time wasted waiting in. When he came I advised him I wanted a repair or replacement. He said he would out this on his report. Now they say I cannot have replacement or refund as I accepted a repair! He said at least I could use it until it was resolved. I feel really cheated and will never ever purchase from them again. They don't even have the courtesy to ring me, just emails or long wait in a phone queue. Very poor indeed!”
Helpful Report
Posted 10 years ago
Kevin Giddings
Unverified Reviewer
“Well purchased an AEG Induction cooker, remember my contract is with Currys not AEG, the cooker went wrong within a year went in they sorted repair company repaired went wrong again, went asked for money back (my Legal right) was told come back tomorrow and we will refund...haha..next morning met the worst employee Currys must have a man called "Dan" he said "no" he phoned AEG and expected me to speak to them....I would not...he said you can have replacement...did not want, said I would go to the County Court on the matter as I was now entitled in law to money back after one repair..he threatens to call the Police as I was threatening him...have to say it "what a prick to employ. never raised my voice, never swore, asks me to leave. I phone my solicitor from the store....guess what don,t like that. He tells me he will refund and collect cooker next day. I went to another store and purchased two cookers one for UK and one for home in France...Lost business and I am bound to tell everyone about this experience how much has "Dan" cost Currys, by the way TAUNTON store!!! Never again believe me”
Helpful Report
Posted 10 years ago
Kevin Parkes
Unverified Reviewer
“Got a TV without screws. Rang customer care and advised to take TV into store. At my nearest store advised that I had to go to the store at which I had purchased it. That was it, no more help. After pushing the matter eventually got someone to order me a screw pack. Why their customer care help line could not have done that? There are no feedback forms at the 'customer desk'. Dreadful store.”
Helpful Report
Posted 10 years ago
Newbold
Unverified Reviewer
“Visited four stores today with a pocket full of cash and the intention of buying a television. Came home empty handed. Customer service does not exist at currys.”
Helpful Report
Posted 10 years ago
Anonymous
Unverified Reviewer
“Ordered a chest freezer on the 9th of April was told they would be in store the following Friday have been told today that it will be weeks before we get it am disgusted with the service and will be asking for a refund.”
Helpful Report
Posted 10 years ago
Simon
Unverified Reviewer
“IF YOU LIVE IN A FLAT IN CONVERTED HOUSE, THEN DO NOT ORDER FROM CURRYS. I had a Fridge Freezer and Oven delivered. The two delivery people (two because it's classed as a large item) decided that they were not taking them up the one flight of stairs to the flat. They left them on the front doorstep leaving my 5ft female tenant and her 8 year old to try and get them upstairs. Luckily she had a nice neighbour to help! Customer services hid behind the small print of "'We reserve the right to not complete your delivery and/or connection if it could cause injury to our delivery crews". This basically gives them the ticket to not compete a delivery. Don't run the risk of this happening. AVOID CURRYS DELIVERY - They "Know How" to not complete a job!”
Helpful Report
Posted 10 years ago
Collette Obrien
Unverified Reviewer
“Please don't use curry knowhow care plan it's not worth the paper it's written on the make promises they don't keep lost a day's pay because they couldn't make a delivery when they said they would but didn't bother to phone me to tell me I had to phone them”
Helpful Report
Posted 10 years ago
Anonymous
Unverified Reviewer
“Terrible customer service in-store. Rude, uninterested, ill-informed and dismissive. Was trying to buy a MacBook - will never use Currys/PC World again - off to Apple Store or John Lewis.”
Helpful Report
Posted 10 years ago
Currys is rated 2.0 based on 3,512 reviews
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