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Currys Reviews

2.0 Rating 3,481 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,481 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Currys Reviews

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Mohan
Verified Reviewer
“I have a very long story to tell about the horrible experience i have had after sending my Acer laptop for repairs under warranty. It was sent back to repairs for a small issue - the laptop has intermittent charging issues, which was seemingly due to the power supply cable being loose in connection to the laptop charging socket. I had explained it to the person at KNOWHOW counter at Currys in High Wycombe and even showed it to him so that they correctly understand the issue. It came back from repairs on the 13th of Jan, with a letter inside the package that they had taken great care in resolving the issue and their quality assurance had done a through test to see that everything was working properly. I brought the laptop home and found the issue with charging was still. I called the KNOWHOW centre which took me good 30 minutes to get to them, and the person on the call checked the records and told be that they had rest the software on the laptop and installed the required drivers and had done nothing with the power supply problem. They assured that they will solve the actually issue within 4 days of the laptop coming back to them. I sent the laptop again for the repairs around 18th Jan and now they are waiting to receive the powersupply, and hence till date the laptop is lying with them. Called them many times, each time with them on the phone for hours , moving the call from tech support, to after sales support . On 2nd Feb, someone from after sales finally acknowledged that they could not provide a date for the fix , hence they were willing to exchange the laptop with a new one or process a refund. She was willing to take the order for the replacement, but since the same laptop was not in sock, I was asked to order another one for a similar price and if new laptop was more expensive , then I would have to pay the difference. Hesitantly I agreed for the same and told her that I will check what is on offer on the currys site and then order the new laptop. After selecting the laptop, I called them again. I had to explain the whole story repeatedly. Finally the person on the call agreed to process the refund told me that the money should be in the bank in 2-3 days. Luckily, before buying the new laptop I called KNOWHOW to confirm through an email that the refund is being processed so that I have a proof of refund coming in before buying the new laptop. Not to a big surprise, the lady on the call pretended to find no history of refund going through and I had to be on phone with her for another 30 min explaining the case. She promised to call back in a "few" minutes.. - NO call back I call again which I am still on - my phone shows the call duration to be 1 hour 20 minutes and I am listening to music..... SUch a frustrating experience .... dont buy from CURRYS is not honest advice.”
Helpful Report
Posted 9 years ago
Kim Hardstaff
Verified Reviewer
“BEWARE BEWARE BEWARE. Do not touch Currys, Know How or Indesit with a barge pole. My story is too long to put down here, but bought a dishwasher 2 days ago. Spent 6 hours and 2 mornings on the phone trying to locate someone to come and sort a problem out. Indesit pass you to Know How. Know How pass you to Currys. Currys pass you to Indesit/Hoover. And round and round you go. No-one wants to take responsibility for the fault. All they keep barking on about is a £54 odd call out charge should it not be a genuine fault. Worst shopping experience in my life. Stressed to the point of suicide. Hate these companies with a vengeance. If you do not want to go through what I have gone through this last couple of days, DO NOT PURCHASE ANYTHING FROM CURRYS. Do yourself a favour and spread the word and save yourself a shed load of worry. There isn't a rating to give, so one star it has to be but on a scale of 1 to 10 it is minus a thousand!!!!”
Helpful Report
Posted 9 years ago
E Nom
Unverified Reviewer
“Bought new cooker delivered on the 15th January today whilst the oven on the door smashed On the phone for over six hours in total being passed back and forth for me to organise my refund !!!! That's not my job Terrible customer service or should I say lack of. Will never purchase from currys again”
Helpful Report
Posted 9 years ago
M Cook
Unverified Reviewer
“Absolute farce!! Ordered a washing machine on Saturday told it would be delivered Wednesday in the time slot we paid for, didn't pay for removal of old machine, Wednesday came and I waited and waited got to the end of the time slot so I checked my phone, delivery driver had left a message to say they had broken down and would deliver the next day, well I couldn't t guarantee I would be there so went in to Currys to tell them I needed to change the day ( tried phoning but couldn't get to speak to a person! ) They changed the day to Friday and said they would take the old machine away for free as compensation for not delivering on time, next day Thursday the machine turned up! luckily I was in, so they fitted it not very well either! as they went to leave I said you have to take the old one away, no way said the driver its not on my pad and anyway we don't have room on the van errrrr you've just taken one of the van so there must be room! No they just left, so back to Currys to complain and they said it would be picked up Friday, waited all afternoon and eventually they turned up. ...with another washer!!, obviously there is no communication between Currys and the dispatch department! As for the fitting of the machine, it wasn't level, they didn't fit the new hose which it clearly states in the handbook they should, and as the one man was trying to fit it into the space I asked where his mate was to give him a hand and he said probably texting his wife! The whole 3 days!!!! have been a complete farce! Wouldn't recommend Currys delivery and install to Anyone! !!!”
Helpful Report
Posted 9 years ago
Susan Grimes
Unverified Reviewer
“Ordered fridge from currys 16th Jan should have been delivered 24th Jan didn't arrive , rang the store told some details were wrong set a new date Tuesday 26th again no phone call or text message ask were or house was rang up yet again the delivery driver had unbelievably left a message saying no number 7 on our road sorry we've lived over 25 years the I spoke to at know how said someone would ring at12.30 to arrange another delivery date surprise surprise no one called rang them later it's due to arrive fri 29th beyond a joke 2 days off work the time I spent on phone , what started out as reasonable purchase has turned out to be expensive item .”
Helpful Report
Posted 9 years ago
Charlotte Higgins
Unverified Reviewer
“Absolutely disgusting service. I have had to wait 13 days for know how (know f*** all) to come and see to a broken washing machine. That isn't customer service when you have already paid up front for cover. They never respond to emails, they just send a generated response and then ignore you. My machine better be fixed tomorrow or I wont let your employee out of my house. DONT USE THIS COMPANY”
Helpful Report
Posted 9 years ago
Rashmi
Verified Reviewer
“I purchased a dishwasher from Currys and it was delivered with water & grease inside. It was so smelly. We did't even bother connecting it and the next day I called the customer service to arrange a refund and I've been sent backward and forward and they are refusing a refund despite their policy of returning items within 21 days no questions asked. I have written to them by post, emailed them, called them 30 times and also visited the store 4 times. Don't ever buy anything from Currys their customer service is so poor its unbelievable. I have now reported them to consumer rights.”
Helpful Report
Posted 9 years ago
Sarah
Unverified Reviewer
“Washing machine under know how 5 year care plan still not fixed or replaced since December. Engineer came to try and fix it on the 30 December but couldn't work out what was wrong. Engineer now not coming again with another part to try until 29 January! Care plan says they will fix or replace washer within 21 days. Complained to customer services who say it is not their fault it is because they have 3 million customers and numerous different timeframes on care plans. Apparently I am not the only person requesting washer to be fixed/replaced and I must wait in the queue to be contacted to find out what will happen next which will be at least another 72 hours.”
Helpful Report
Posted 9 years ago
Dennis Stanfield
Verified Reviewer
“I've just received a long awaited email - "We’re pleased to confirm your refund. The amount of £.... will be refunded shortly, as follows. We do hope you’ll choose to shop with CURRYS again soon." Um, no, I won't be shopping at Currys again, not soon, not ever. This e-mail comes 2 WEEKS AFTER my telly was collected for return after having it back from a repair without the stand that it went into repair with. Just checking my account and having received the e-mail, I STILL haven't been refunded, ONE WEEK after confirmation the telly had been received at the depot and my I would be refunded by next day (Tues 19th Jan). I received the telly on 3rd Nov, within a couple of weeks of minimal use the telly packed up, no picture only sound. It was returned to Carmarthen, a week later it was still awaiting the part, 2 weeks after taking it in I could collect it. I took it home and the stand was missing "No problem!" I was told on the 29th or 30th of Dec "I'll send another one, it will leave us on New Year's Day". Over a week later no sign of it, when called customer services there wasn't one in stock and I was accused of lieing about the missing stand, if there was none in stock why did the previous bloke say there was and it would leave on Jan 1st? I was then told I couldn't go to any of my closest stores to collect a replacement telly (all are over an hours drive for me but I was prepared to do it, to finalise things). So because I then had to wait for the telly to arrive before all the was sent (probably another couple of weeks!) I decided to go for the refund. Telly was collected on 11th Jan, on the 18th I was told it had arrived and I would be refunded on the 19th, here we are on the 24th and still not in my bank!! NO, I WILL NOT BE VISITING YOUR COMPANY AGAIN, and neither will anyone I shall be telling of my experience!”
Helpful Report
Posted 9 years ago
David
Verified Reviewer
“Bought a dishwasher from Curry's. Paid a considerable fee for delivery, fitting and removal of old dishwasher. Asked sales staff if I had to do anything. Answer was "No, the engineer will sort everything out". First delivery date was not possible.Spent 25 mins on hold before I could rearrange delivery. Unfriendly 'Engineer' and mate arrived 30 mins late in a beat up white van , pulled out old dishwasher and announced that the original water pipe wasn't long enough so he couldn't fit the DW. Couldn't understand why a decent firm wouldn't carry spare pipes in their van but they didn't so I had to tour the local DIY stores to get a longer pipe PDQ while they waited. Managed to get a rather long replacement which 'Engineer' fitted but didn't cut to fit so there is plenty of spare pipe. Took original pipe with him so I cannot be sure that wouldn't have fitted. 'Engineer' then stated that electric cable wouldn't reach plug socket and suggested that we used an extension cable. Not very happy about the safety of this idea, but when dishwasher was fitted the cable reached the plug socket with plenty of length to spare. Began to wonder about water pipe. Engineer left without testing the dishwasher. Sales staff at Curry's had assured us that test would be done. Contacted Knowhow and, after 15mins, on hold was able to register a complaint. Received a totally unsatisfactory reply by e.mail today with no offer of payment for the pipe,my petrol or my time.”
Helpful Report
Posted 9 years ago
Richard Ruddy
Verified Reviewer
“Purchased a vtc5911nb (tumble dryer) which arrived without any fuss on the 31st of December 2015. Wife used it and said it was great but it was noticed that sheets rolled up into a tight twist and wouldn't dry properly. We discovered that the machine had NO reverse spin during the run and bigger items like sheets needed to be taken out and untwisted before continuing the cycle. Phoned Curry's and they passed us to Hoover who then passed us back to Curry's who again passed us back to Hoover...... Eventually got told a replacement machine would come and I did not. More phone calls and refund apparently on the way because they never warned customers that machine had no reverse spin. Told us they would phone back to arrange a pickup date and no call back occurred. On the Saturday we had some washing on and were going to dry some small items when we got a call from Curry's. Their van driver was 15 minutes away and coming to pickup the dryer. Clothes ended up on the radiators and dryer was taken away. Told refund would arrive promptly so we bought a new dryer for delivery a couple of days later which came and is running perfectly. Just checked my banking online and found that the refund has NOT arrived and I will probably get bank charges as a result since I am now in the red. To add insult, Curry's have not updated the stats for the vtc5911nb to include the lack of reverse spin so other customers will also be duped into buying it.”
Helpful Report
Posted 9 years ago
Melanie Meredith
Verified Reviewer
“Ordered a tablet/keyboard with currys on 5th November for a Santa Claus present. It was hp pavilion x2. My child opened it on Christmas morning only to find the keypad wasn't working. I brought it back on 28th December and they sent it away for repair to be back the 8th Jan. They wouldn't give me a refund or replacement as they said it was over the 28 days. I collected it again on 8th Jan only to find out the webcam didn't work and it wouldn't charge. I brought it back on the 9th jean only for it to sent away again. The docket said it would be back on 20th Jan. I have rang them and the machine said there was a waiting time of 6mins I have been waiting 20 mins. My child is disappointed as he has not got using his Christmas present. Maybe it will be fixed in time for Easter and we can say it is a present from the Easter bunny. I will never buy anything from this store again please don't you either!”
Helpful Report
Posted 9 years ago
Ettore Ricci
Verified Reviewer
“Awful experience, I bought a new cooker and it has been delivered damaged twice in two weeks and then I have to wait for the third without a compensation, they said sorry but it is not enough, it is simply awful.”
Helpful Report
Posted 9 years ago
Denise
Verified Reviewer
“Order a gas cooker for an 87 year disabled lady to be delivered on Monday 11/01/16. Supposedly in stock item - website on Sunday 10th said item to be delivered on 11th. At 10.30 website info vanished and after calling customer care number, I was told this was not happening - no reason why - very rude and unhelpful - no Manager available to talk to either. A text to my mobile followed about an 1 hour later informing me that delivery would now be Monday 18th - no explanation or apology and no call back from Customer services. After talking to the Ladys' carer we agreed to have this delivery and once again, checked last night on website. Delivery confirmed for today between 14.35 and 18.00 so again, another day of work to help with this delivery. Checked website @ around 9.am and a message was now left there stating - WE NEED A QUICK CATCH UP ABOUT YOUR DELIVERY - PLEASE CALL 03445611234. After calling this number i was told again - sorry your delivery is not coming we have no stock !!!! Absolutely disgraceful service - no phone call and if i hadn't checked online, we would have been waiting again. No response from two emails sent, no phone calls, no nothing - USELESS CURRYS !!!!!”
Helpful Report
Posted 9 years ago
John Cochrane
Verified Reviewer
“Went to local shop to buy a tablet. Female assistant kept pushing various add-ons despite me telling her many times I wasn't interested. Given I had made it clear, she still insisted on giving me the spiel with the comment I'm only explaining it - a bit rude. Got to the point if she said one more word, I would have shopped elsewhere.”
Helpful Report
Posted 9 years ago
Steve Watson
Unverified Reviewer
“I purchased an lg55uf680v smart TV from St Andrews quay in hull, when I got home I realised it was to big for my room and was making my daughter feel ill. After 2 days I went in and explained my issue and asked if I could have a refund, I was told that because I had opened the box that I couldn't return it. I asked to speak to the manager who told me the same thing. I wasn't even offered a smaller set or a bit less money on the refund as I had opened the box. I will now have to sell it privately. I have bought items in the past from curry's and haven't had an issue, but at almost £700 this leaves a bitter taste. I will go to currys again but only to look at something before buying it online cheaper. Regards”
Helpful Report
Posted 9 years ago
Mrs M Cruddas
Unverified Reviewer
“Bought a Samsung television from the Weybridge store yesterday. The salesman asked whether we would like their Knowhow Plan and explained that for £7.90 we would be covered for repairs etc. for 5 years. I asked whether it was a one-off payment and he said it was. Driving back home I looked at the Plan and discovered that it was actually a direct debit payment of £7.90 per month for 10 months, and then we would get the cover for 5 years. This is an overall premium of £79 which we would not have agreed to. We were deliberately MISSOLD this plan and now have the big bother and frustration of cancelling it!!”
Helpful Report
Posted 9 years ago
Hanka
Verified Reviewer
“Ordered an American style fridge freezer on Sunday for delivery on Tuesday the 12th January as per their website, only to be told upon payment confirmation that they are unable to deliver until Friday (very frustrated at this point) . All delivery dates on their website were incorrect as advised by their customer services when I phoned to check on my order!! After a week of waiting the delivery finally arrived BUT was told at the door that they only deliver to door step and not inside and delivery men returned the fridge with very bad attitude and maner, saying that for safety reasons and their policy they don't deliver inside. Nowhere does this say on their website!! After complaining to customer services, who were of no help and were only able to rearrange the delivery for next day with no guarantee that it will be delivered inside .... very dissatisfied, disappointed and unhappy with currys. Not buying anything with them again.”
Helpful Report
Posted 9 years ago
James Clay
Verified Reviewer
“ordered some software from them. item arrived but box was completely empty and damaged. phoned up and was told a replacement would be sent. nothing arrived. phoned them again and they said they hadnt sent replacement but promised would send that day. Nothing arrived again. Phoned again and told the same. In the end i got fed up and asked for a refund. Now chasing for a refund time and time again.”
Helpful Report
Posted 9 years ago
Alan Brown
Verified Reviewer
“I have just contacted the call centre in relation to know how policies I have with them, after holding for 15 minutes ny call was answered and after giving advisor my name and informing him of my issue I was informed that I would have to be transferred as he could not deal with this or give me another number to call. I informed him that I called the only number on the internet for them and I was not prepared to call another number and be on hold again and asked to speak to a manager, as I was on the review site and was not prepared to be passed from 1 department to another as other customers were, after about 5 times of asking I was put on hold for a manager. The manager finally came to the phone and asked my name, by this time was very angry as had already given it to advisor, and explained issues to him, who informed me he had to contact another department, again on hold, he then came back and informed me what the 2 live policies were for, I asked if any paid up policies were showing and we got into as heated conversation and I was asked to provide information about these but I stated that he was looking at a computer with this information. I had enough of this person and asked him to put me through to the correct department to allow me to speak to them and on 2 seperate attempts he could not put me through this department and the first time he blamed a syztem error. As I type this I am still on hold to speak to this department and this is 1 hour and 20 minutes. Come on Currys what type of service is this to give your best asset, YOUR CUSTOMER, I think I will be taking my business elsewhere as I dont think I canget any worse customer services.”
Helpful Report
Posted 9 years ago
Currys is rated 2.0 based on 3,481 reviews
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