Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,477 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,477 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incomplete order - only 3 of 4 ordered items delivered, we had to contact customer service four times to chase missing item, spent hours on hold and seven weeks later this still isn’t resolved. Awful customer service, Avoid buying from curry’s!!”

Helpful Report

Posted 5 years ago

“Having received a faulty printer from Currys I have now made five attempts to contact them to arrange for it to be collected - twice involving extended waits on their phone service, the second of which was cut off after I finally got through to an assistant, and three emails that have been ignored. You may be tempted by the price, but if you value your time at all I'd suggest you are taking a big risk, as if anything goes wrong you may as well just throw it away for all the support that Currys are providing. After posting an adverse review online, Curry’s did see fit to respond generically – precis: sorry, we’re here to help, please bear with us – but despite finding the resource for that, another two weeks later they have still not replied to any of my (three) emails to 'customer services'... you decide. I will never use them again.”

Helpful Report

Posted 5 years ago

“Customer service is absolutely appalling and I'm usually very forgiving as I've worked in customer service my whole life. They damaged our tv when we tried to get it fixed because it was faulty and now we can't get a replacement or refund. They basically robbed us and we can't get through on phone lines despite spending between 1 and 2 hours on hold each time for 15+ calls in the 2 months since it happened. They always say they will follow up but nothing happens. Often we just get cut off after 2 hours of holding. Pathetic excuse for customer service. Never using this company again.”

Helpful Report

Posted 5 years ago

“I ordered a fridge and paid 35.00 for door reversal. Fridge came delivery person was reluctant to come into block of flats. Brought fridge up on lift and just dumped it in my kitchen and went. After being on the phone to curry’s for nearly an hour I was told that the person who delivered it should have reversed the door in situ. Also unpacked it. So that was yesterday 08 June. Said that somebody would come today to do what was supposed to have been done yesterday. 09 June 3.08 pm still waiting so rang up again on phone for 45 minutes . The man on the line was at home the tv was blaring with loads of background noise. He told me their not now coming till tomorrow. I was so annoyed and frustrated. If the person that delivered the fridge was frightened of coming into my flat to do the reversal of the fridge door they should never have asked him to do the delivery. He was also quite rude. I know times are difficult at the moment but they took my money for the fridge and the door opening reversal so that service should have been adhered too. Oh curry’s you still want the sales but your after services are totally and utterly disgusting. Shame on you. I’m 73 and left with no fridge and need the fridge for my medicines.”

Helpful Report

Posted 5 years ago

“Disgusting company.”

Helpful Report

Posted 5 years ago

“Their online returns is infuriating! They do not want to refund customers! U are left on hold for hours then you get through only to be cut off mid conversation! Scammers.”

Helpful Report

Posted 5 years ago

“I called customer service and been answered quickly but after going through the reason of my call, the lady told me to hold on a moment...so I’ve waited for 1 hour, then I hang out the phone 🤯 Curry’s, you may want to improve your customer service while you still have customers. Personally, I won’t ever shop from you again.”

Helpful Report

Posted 5 years ago

“Ordered a undercounter freezer on the 22nd of May. Have received no indication of when or where the freezer will be delivered. Online registration says my order doesn't exist. Customer service either ignored, cut me off or passed on knowing full well no one will answer. Took my money straight away on the day I ordered but when I finally said that I wanted to make a formal complaint, the person I spoke to couldn't find my order and said he would ring me back. Staff clearly working from home and resulted in poor connection and background noise of family home. Shoddy customer service excused by staff as to do with the covid virus. Trying to email or contact starts never ending cycle again so left extremely upset and annoyed.”

Helpful Report

Posted 5 years ago

“Been trying to replave a broken coffee machine that I have a care plan on. 3 messages and 6 hours on the phone later and I have have been ignored and hung up on and told that I need to contact manufacturers, even though they are still charging me for the care plan! The worst thing is I can order a replacement for next day if I'm willing to pay again but they can't send me one on the care plan they continue to charge me for”

Helpful Report

Posted 5 years ago

“Bought a lap top bag online on 17th April, its now 5th June but I cannot get through to them, o phone every 2 days for 2 hours without speaking to representative who can help. They do not have an email for us to contact, its either phone or by post.”

Helpful Report

Posted 5 years ago

“I purchased a Dell G3 laptop for my son six months ago, After four months of light use it refused to turn on. I returned the laptop to Currys under their warranty but they returned it as they claimed it was caused by water ingress, however a local pc repairer could find no evidence. I then arranged an out of warranty repair with Dell and was quoted £400 for a new screen and keyboard however after you they the laptop for almost two months it was returned unrepaired because they could not source the parts. I am surprised that a laptop that is still on sale at the present moment is no longer supported, is this even legal?? I understand during the current climate that production is delayed however I made it expressly clear that I was prepared to wait for as long as it would take. My son now has to complete all of his home schooling during this pandemic on a ten inch tablet. Very dissapointed.”

Helpful Report

Posted 5 years ago

“They simply deserve to go out of business. I have purchased 5 items in the past 2 years - every-time problems - the Team Know How are appalling. Never again.”

Helpful Report

Posted 5 years ago

“Bought a washing machine on the 8th May, the machine is over heating the engineer came out and said it needs replacing, told me to get in touch with Curry’s for a replacement, have tried for a weeks to get in touch with Curry’s, without success, they are the worst company I have ever dealt with, I will never shop with them again.”

Helpful Report

Posted 5 years ago

“On the 28th may this year my dad ordered a american style fridge freezer at the cost of £530 he was charged for to he also paid £40 Next day deliveryanyway they only left us with the one saying a refund would take 5 days well he is still waiting then after plugging the new one in well it didnt work and after numerous phone calls on hold for 2 hours a time then to be cut of even live chat was a joke your customer service is the worst i have ever come across my dad needs his refund and a replacemant asap as he has to keep is medication at a temp he is forced to put his meds in a fridge thats used for fishing maggots this is unacceptable and yoy need to sort this befire i take it further”

Helpful Report

Posted 5 years ago

“ordered washing machine fitted and old one removed.It arrived but they said couldnt fit and would leave on doorstep. As I,m 75 I said no and they took it away.I asked for a refund.Since then I have sent 13 e mails and received 13 automatic replies telling me they will respond in 6 days.Nothing from them at all so I have now got barclaycard on the case for a refund.Will NEVER deal with currys again !!!”

Helpful Report

Posted 5 years ago

“I cancelled my order 3 weeks ago (CUR2076734650) and no one has contacted me about the refund, even though I was told - what can I do????? Just to confirm - my order was NEVER delivered as it was cancelled (confirmation on text message received). I was told you would get in touch with me within 5 days and no one did, and I still haven't received the refund. PLEASE HELP!”

Helpful Report

Posted 5 years ago

“Shocking. Amazon have absolutely nothing to worry about with these clowns. If you're not bothered about customer satisfaction then your in the right place. Absolutely S××t”

Helpful Report

Posted 5 years ago

“purchase tv online,was told it had now tv capability,which it didn't unable to return it. phoned emailed, used there site been trying now for 5 weeks emailed phoned”

Helpful Report

Posted 5 years ago

“I attempted to order a device and received a system error message and so I tried again using a different browser...same again. OK, I'll order it via another supllier...minutes later I receive two order confirmation emails! Called today and waited 91 minutes to get through to their Customer Service Department! Then I receive this... Dear Customer, I was concerned to learn that you wish to cancel your order. Our systems show that your order has now been dispatched and I would like to offer you the following options for returning the unwanted goods. Firstly, the goods may be returned to your local store where a refund can be arranged, providing you have your receipt, (if item is stocked in store). Secondly, If you contact us on 0344 561 1234 we can arrange for collection. Finally, if the delivery is refused, the goods will be returned to us and a refund will be automatically processed. Refunds will be credited as soon as the goods have been received in our warehouse, which may take 7-10 working days. Please note you will not be able to refuse delivery of Royal Mail parcels so these will need to be returned to store or collected. Shocking service. I honestly will never use them again.”

Helpful Report

Posted 5 years ago

“On the 21st of April 2020 I ordered KENWOOD - KSBSX17 American-Style Fridge Freezer, on watching curries online videos for delivery inform me that this fridge freezer would be delivered to the room of my choice this was the main reason I ordered. everything was going well delivery day coming ring at the door and that’s where it was left dumped outside the front door delivery driver refusing to coming in even though I was informed by curries it will be delivered to the room and my choice. I contacted resolver on the 26th April 2020 and so far Curry’s as not replayed.”

Helpful Report

Posted 5 years ago

Currys is rated 2.0 based on 3,477 reviews