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Currys Reviews

2.0 Rating 3,493 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,493 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Currys Reviews

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Jane Revell
Unverified Reviewer
“item did not get delivered, can't get in touch with anyone at Currys. Customer Service is non existent. So no goods and no refund disgraceful I will never shop with them again”
Helpful Report
Posted 5 years ago
Disgruntled Customer
Unverified Reviewer
“Sold me an item and took payment even given delivery date. Goods failed to be delivered on date allocated. No one contacted me. Despite numerous phone calls, which no one answers, emails which never get a response and chat messages. Curry’s have failed to return my money. Disgraceful customer service. Even during this lockdown other companies have fulfilled orders I have placed online.”
Helpful Report
Posted 5 years ago
Tracey R
Unverified Reviewer
“I purchased a Lenovo tablet that arrived faulty. So I sent it back and requested a refund. I have received an email to say they are sending a replacement which i do not want. I have tried every day to make contact with curry’s and have been on the phone for hours ... very poor service Curry’s i expected more from a Company as large as yours. No available email address and no phone contact. I will not be using you again !!!”
Helpful Report
Posted 5 years ago
Kenfur
Unverified Reviewer
“Trying to return a faulty laptop, only option is to call by telephone, tried this 3 times now each time they simply hang up rather than deal with the issue. I would give them zero stars if I could, kept me waiting up to 2 hours only to hang up, shame on them, good job I paid by credit card, terrible company, awful customer "service" and please avoid at all costs.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Worst Customer Service Ever. Tv was under 1 year warranty, broke and was returned to store in Sligo, Ireland, in February. It is now May, they never called to say the TV could not be repaired. I had to chase it up by calling several times- calls usually took 2 hours to get through to someone and they either couldn't help, placed me on hold for another hour or hung up. I reached out to them on Facebook, instagram, Twitter. They responded there asking for my details which I gave them, but they never responded. I also wrote a letter to the Sligo store, which got no response. I have called twice a week at least, for the past 3 months and no one can ever help, they just pass it onto someone else. For one phone call I was on hold for 6 hours! Absolutely disgraceful customer service. "Team Knowhow" know absolutely nothing. I was finally given a voucher code, as the TV could not be repaired. The team couldn't tell me how much the code was worth. When trying to redeem code online, it wouldn't work. I feel this has been the worst customer service I have ever experienced. I WOULD NOT RECOMMEND shopping here. My phone bill from ringing them is extremely high as I was transferred to the UK each time.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Atrocious customer service. Spent four hours on the phone, cut off twice and still stuck with a tablet that is faulty and that I cannot get replaced even though I paid for Instant Replacement Plan. They just use covid as an excuse for not caring a damn”
Helpful Report
Posted 5 years ago
Don't Buy From Currys, They're A Total Waste Of Time
Unverified Reviewer
“I paid an extra £20 to have my tumbler dryer delivered between 1pm - 5pm. I was going to be out all morning and I wanted to be at home when it arrived. I got home at 12.45pm to find that it had already been delivered. My neighbour said that it had been delivered before 11.30am. This meant that £730 worth of appliance had sat outside my house, near the road, for over 1hr 15mins for anyone to take or damage. If Currys are going to charge extra for a delivery slot then they damn well ought to make sure that is when it is delivered. I tried to contact Currys about this but it is impossible to get through and talk to anyone. I will NEVER buy from them agin, they're a total waste of time.”
Helpful Report
Posted 5 years ago
Fed Up
Unverified Reviewer
“Contacted Currys via email 4 times, 4 case files 2 phone calls hung up by you prior to talking to me, written to your p o box complete ignored. Extended warranty no paperwork. The code for spotify did not work. Appalling customer services quick to take your money.”
Helpful Report
Posted 5 years ago
Mohammed Gother
Unverified Reviewer
“Absolute disgrace spent almost 2 hours on hold still cannot speak to anyone regarding a return, no web chat or email just write a letter, they have your money and extra for warranty but you cant use it..a bunch of thieves”
Currys 1 star review on 23rd May 2020
Helpful Report
Posted 5 years ago
RAYMOND JONES
Unverified Reviewer
“Zero stars, they've got £306.91 of my money, no confirmation of my order, no email, no reference number, impossible to contact, I ordered a Dell monitor on April 24, spent hours on phone but when things got to refunds they cut me off, this company is going bust and illegally taking money when they know they can't deliver, DON'T ORDER FROM THEM, THEY ARE STEALING OUR MONEY!.”
Helpful Report
Posted 5 years ago
Miss N Scott
Unverified Reviewer
“I placed a order with my gift card , the order got cancelled but the money was taken from my gift. I had £745 on it altogether. It took me days to get hold of anyone from customer service and when I did I got put through to so many departments that I lost count. Most of the people I spoke to was so rude and the phone also got cut off a few time’s. When I finally spoke to someone who could assist me I was told that a email would be sent to the relevant department and I would be contacted in the foreseeable future?!?! Can you believe that?? It’s been a week since the money was lost on my gift card and I still don’t know if or when I will get the money back on my card!”
Helpful Report
Posted 5 years ago
Cct
Unverified Reviewer
“Appalling customer service. Brought a fridge over a month and a half ago. Door has a dent on it then the price went down shortly after purchase. Try to contact them but have been on hold for over two hours for the last month, only to be cut off at the end every time. Written to them several times but no answer. Would give no star if there is an option.”
Helpful Report
Posted 5 years ago
MR & MRS R.L. THORPE
Unverified Reviewer
“Is it really worth renewing INSURANCE on appliances when you can't get no sence out of them when you ring any department, even Know how.They're still sending letters out for you to do so.Our 11month old cooker (needs a repair)do you think we can get them to understand this.Yes its still in guarantee and has insurance paid for each month from our bank.But no we get told ring its manufacturer.What this all about.Do these persons that take these calls from us know their job?”
Helpful Report
Posted 5 years ago
Gareth
Unverified Reviewer
“A P P A L L I N G Company!! Seller of second hand goods. I ordered a dishwasher at £450 and when it arrived I could tell it wasn't new. When the replacement arrived I could see the van outside my flat said the driver rang to say they couldn't deliver the new one as their van was too big for my street. (Didn't seem to be a problem last time) Spending many hours on their teamknowgood customer(lack of) service. You pay 5p per minute to wait for hours and then are cut off. DISGUSTING! Currys should hang their head in shame. They have the audacity to say they are giving the best service possible. Truly unbelievable. I have had this second hand machine in my hall for well over a month. Icing on the cake they are now out of stock and won't be getting any new stock. After the pandemic is over I hope this company closes,because I for one will never buy from them ever again. Scum! Total scum. If I could leave no stars I would. Words fail me...”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Appalling customer service. Ordered a laptop a week ago, but not delivered and impossible to contact anyone by phone or email or online. Do NOT order anything from this company. Cannot cancel order as yet. DPD say they have not received the item. Dreadful service, I will never use them again.”
Helpful Report
Posted 5 years ago
Andy
Unverified Reviewer
“I've ordered two sets of frying pans but only one set has arrived. Customer service is unavailable, I was on the phone for HOURS but couldn't speak to an advisor so couldn't have the chance to get the other set or to have my money back.”
Helpful Report
Posted 5 years ago
Robert
Unverified Reviewer
“It does not get as bad as this probably the worst customer service in the uk, do not buy anything from this company either online or at their store hopefully they will go bust”
Helpful Report
Posted 5 years ago
Robert
Unverified Reviewer
“Absolutely the worst customer service I have ever had dealings with, i will ever walk in their store or call them again go to john Lewis more professional outfit .shocking”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Shambles don’t buy anything customer service is disgraceful! Phone calls on hold for 2 hours plus then been cut off! I’m not even given them 1 star will never buy again from them”
Helpful Report
Posted 5 years ago
Sandra Elliott
Unverified Reviewer
“Such a shame I can't leave a no star review because that's what you deserve. I purchased a fridge/freezer from you as mine decided to die just after the lockdown was announed. So with the shops closed I had little choice, on the plus side the appliance arrived on the day stated however it was delivered by two very unhelpful and rude individuals who despite me paying to have the old appliance removed and dispose of refused to do this, indeed despite having a trolley they even refused to move the old appliance to the front garden to enable it to be collected. When they placed the new appliance in exactly the same place as the old one it rocked when I mentioned this I was informed "not out problem it's your floor" that is until I pointed out that the old one didn't rock after much huffing and puffing they adjusted the new one which took all of 60 seconds and made a quick get away. So I, a single female, was left to manhandle the old appliance into the front garden where I was furious to discover that instead of removing the packaging as it clearly states on your web site they had simply abandoned this in my garden and I was also left to dispose of this. As instructed I rang to arrange for the collection and was on hold over an hour so emailed. Despite numerous calls and emails to date the only direct response I have had was on the 23rd April when an email arrived which said you had been having problems with your email system and that if I still required assistance to respond to that email and somebody would come back to me within 24 hours. It is now the 18th May and I have responded to that email many, many times but nobody has come back to me. So I left a less than glowing review on Trustpilot imagine my surprise when you responded to that review within 24 hours, although you merely reiterated that you'd been having problems and that I should continue to attempt to contact you. It has now been eight weeks and the old appliance is still in my front garden. I do not require assistance what I require is for Currys to provide the service for which they have been paid, to take money for services which aren't provided is theft. By purchasing with Currys rather than AO simply because you could deliver earlier and I was desperate I have spend more than necessary as I could have purchased almost an identical product from AO for less than I paid you and I have had to spend eight weeks chasing for you to provide the service you were paid to. I would advise customers never to purchase from Currys as you obviously don't care about customers, customer service don't make me laugh.”
Helpful Report
Posted 5 years ago
Currys is rated 2.0 based on 3,493 reviews
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