CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,937 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,937 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 4th August 2025

Anonymous

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

CustomMade.com 5 star review on 27th June 2025

Dan Andrews

CustomMade.com 5 star review on 26th June 2025

Kevin Brooks

1679

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an idea, and I was lucky to meet a team that brought it up to the next level and made it happen! That was Custom Made to me! The process, guidance, design help, manufacturing and project lead are something that we always hope to encounter in our planned projects and with Custom Made it was just flawless and an amazing experience in the whole process. In the end, the piece created was something I hoped for and to be honest even more! Thank you so much for such an experience!”

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Posted 2 years ago

“Would highly recommend Custom Made...Communication was outstanding through the entire process. Questions were answered quickly, and delivery was early in time for Christmas. I had multiple pieces made and all were of high quality!”

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Posted 2 years ago

“Absolutely love the final product. Everything about the process, even the revisions, felt effortless dealing with their awesome design team. Felt heard and understood through every step of the project. Can’t imagine how the experience could’ve been better”

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Posted 2 years ago

“Working with CustomMade was a great experience. They got everything I was looking for on the first try.”

CustomMade.com 5 star review on 2nd January 2023

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Posted 2 years ago

“I really enjoyed the process of working with designers to create the ring that best represents me. Excellent communication at each stage. Most importantly, I love the end product!”

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Posted 2 years ago

“From concept to delivery, Custom Made is a custom jewelry design firm that far surpasses its competition. From their persistence in following up with clients to the care and effort laid in design. This bespoke service is comfortable, respectful, kind, and honors even the most whimsical and meticulous of requests. I was guided, educated, and felt as though I was conversing with friends through the whole process. I would highly recommend this service to an individual looking for more than just satisfaction and or "another piece" of jewelry. What was originally a custom signet for myself, I hope now to pass on to future generations as a timeless piece. Thank you to the team!”

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Posted 2 years ago

“I ordered my engagement ring from here and was very easy to use and very friendly staff. I was able to make the perfect ring that had alot of details added into it that mean so much to me and my future wife. I can't recommend CustomMade enough, I'm so happy I went through them to make a one of a kind engagement ring. I plan on using them again for the wedding bands.”

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Posted 2 years ago

“I love using CustomeMade. I was very skeptical at first. I was updated every step of the way! I really appreciate the effort for making me a part of this project and not ignored. I will definitely use it again.”

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Posted 2 years ago

“The crew here made this process simple and easy! The did a phenomenal job and I couldn’t be happier!”

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Posted 2 years ago

“They guide you through every step and gave advice that can improve your ring. They even explain how they make the ring.”

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Posted 2 years ago

“I had a custom Mason's ring made for my husband, he LOVES it!! It is beautiful, looks amazing on his hand, masculine but beautiful at the same time. Very happy with Custom Made, they kept me posted every step of the way and they weren't happy unless I was happy!! Highly recommend!”

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Posted 2 years ago

“When designing my ring for Kate, the staff at CustomMade were extremely friendly and responsive. I went through several designs and changes and each time was accommodated. Any questions I had were well explained and I was provided additional details into the process that makes the ring itself. The final version of the ring came out beautifully. At this time I have a planned proposal a few months out but the ring is perfect and I know Kate will be absolutely in love with it.”

CustomMade.com 5 star review on 31st December 2022

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Posted 2 years ago

“The experience was superb from start to finish. They easily made my logo into the ring I’ve been wanting. From small edits and adjustments to the great customer service/thorough updates, I would definitely recommend working with CustomMade for your next custom ring.”

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Posted 2 years ago

“Thank you so much Custom Made! They helped me design the perfect ring that I had in mind. After making a few adjustments, I was in love with the ring designed. In just weeks, we walked through the process and I was ready to have my ring shipped for the proposal. I was on a time crunch as well, and they ensured that it was to me on time and overnight shipped when I had become hopeless. So grateful for their FANTASTIC communication, quality, and service. Highly recommend CustomMade! I am so pleased with the ring and that I discovered this hidden gem of a company!”

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Posted 2 years ago

“CustomMade created the exact necklace that I asked for, and was able to do so for 10% less than a competitor that offered similar products. Their representatives were friendly and provided frequent updates during the design and production phases. They were receptive to input during the design phase to make the piece perfect.”

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Posted 2 years ago

“Such a great company! I ordered a custom signet ring for my husband. The design team was super helpful, and transparent in pricing as the design of the ring evolved. The end product was quality as well!”

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Posted 2 years ago

“I had an incredible experience making a custom diamond necklace with the Custommade team!! Everyone was very responsive and easy to work with. I couldn’t believe how they could put together my exact vision at the highest quality for such an incredible price. I highly recommend working with Custommade! They deliver the highest quality at the most competitive price!”

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Posted 2 years ago

“Thank you for, my unique sunflower bumblebee wedding ring”

CustomMade.com 5 star review on 30th December 2022

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Posted 2 years ago

“I was looking for a very special engagement ring for my girlfriend. Upon my Google search for a company providing custom jewelery, i found CustomMade. Right from the start i felt best to be guided by their experts. I learned a lot about the crafting process and the different metals and stones. All the time they focused on my wishes and tried to make it possible. I never felt like pushed in a certain way, just to give them money. The final outcome of the ring is 100% my wish! I can totally recommend CustomMade to everybody who wishes to make a special present for a special person come true.”

CustomMade.com 5 star review on 29th December 2022

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Posted 2 years ago

“Great experience! Absolutely love my custom piece. Would highly recommend for anyone looking for that 'special something'”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,937 reviews